My wife and I purchased an ICECO Dual Zone Portable Refrigerator through Amazon. The product was defective upon arrival and did not maintain a consistent temperature. ICECO representatives admitted it was defective and told us, verbally and in writing, that they would give us a refund if we would close our Amazon A-Z complaint. Once the complaint was closed, they refused to give us our money back. Here are the details.
After repeated attempts to contact ICECO by phone (no one answered in multiple attempts), voice-mail messages, email, texting and even Twitter for assistance, without success, we filed a complaint with Amazon while also initiating a dispute with our credit card company for a refund of our payment because the product does not work.
In response to the Amazon complaint, we received a string of emails from ICECO asking us the same questions over and over again, which we repeatedly answered. ICECO initially wanted us to return the nearly 70-lb. product, at our expense, without any assurance we would get a refund or replacement product. We told ICECO we would return the product as soon as we received the refund they promised.
On Sept. 3, 2020, my wife and I received a phone call from an ICECO representative named Lu. After explaining the problem in detail, he said it was a “microscopic freon leak” and he stated ICEO would either replace the product or refund us, whichever we preferred.
ICECO Reviews
My wife and I purchased an ICECO Dual Zone Portable Refrigerator through Amazon. The product was defective upon arrival and did not maintain a consistent temperature. ICECO representatives admitted it was defective and told us, verbally and in writing, that they would give us a refund if we would close our Amazon A-Z complaint. Once the complaint was closed, they refused to give us our money back. Here are the details.
After repeated attempts to contact ICECO by phone (no one answered in multiple attempts), voice-mail messages, email, texting and even Twitter for assistance, without success, we filed a complaint with Amazon while also initiating a dispute with our credit card company for a refund of our payment because the product does not work.
In response to the Amazon complaint, we received a string of emails from ICECO asking us the same questions over and over again, which we repeatedly answered. ICECO initially wanted us to return the nearly 70-lb. product, at our expense, without any assurance we would get a refund or replacement product. We told ICECO we would return the product as soon as we received the refund they promised.
On Sept. 3, 2020, my wife and I received a phone call from an ICECO representative named Lu. After explaining the problem in detail, he said it was a “microscopic freon leak” and he stated ICEO would either replace the product or refund us, whichever we preferred.