I had the misfortune of purchasing airline tickets on Iberia for myself and my family earlier in 2018 for a flight from Miami to Spain. I made an additional mistake of purchasing the tickets thru Travelocity. Other than for information purposes only, it makes no sense to purchase airline tickets or hotel reservations thru Travelocity instead of going directly to the airline or hotel. Many airlines or hotels will not deal with you directly if you book with Travelocity. So if you have a problem with your itinerary, it becomes a circus act trying to coordinate between both the airlines and the booking site.
Well, I needed emergency medical treatment for one month which started the week before my flight on Iberia for July 27th. I contacted Iberia and Travelocity to allow me to use my tickets at a later date without having to pay a penalty fee. I had paid good money for these tickets, and was not asking for anything more than what I had paid for. After several months of back and forth, their answer was no!
A week ago I called Iberia airlines directly and asked to speak to a supervisor: the supervisor's response was that she did not want to speak with me. I asked for her name and to speak to another supervisor, but I was refused. I was not being rude .
I don't think this would have happened with an American airline company. It seems to me that I will only use american airline companies in the future, to avoid this indirect discrimination from foreign airlines such as Iberia. I will also avoid booking flights on sites such as Travelocity
I bought a ticket from Houston to Tangiers from skyways travel that told me it was safe to check in my luggage and will not get lost. So upon arriving at Tangiers via Iberian Airlines, they lost all my belongings and leaving me stranded. Despite contacting both him and airlines, via email or phone, Skyways (Adil and Tariq the owner) said that he can't do anything about it nor can he even help me get back. That he will charge me and arm and leg, that I should contact Iberian Airlines. I contacted them and gave all the information and this was last July 31st 2016. They never compensated me despite empty promises which on weekly bases, I have been calling them, and they confirm that everything is ok and that they will compensate me, but again, they say please send us the information again and again. For the past 5 months they have been doing the same thing over and over. I send them info and requested things, I call, they confirm that they got all I need is to wait for another 3 weeks to get my money deposited from Spain, Madrid and same scenario repeats again after 3 weeks. The Iberian Airline is a big scam cheating costumers and not just me, but on that day, 80% of passengers lost their luggage and they told me about their previous experience with Iberian Airlines that it was the same. I met people who also lost their luggage from past months coming to airport for their lost luggage on daily basis without result. We must stop their business in United States and inform all the world not to do any business with Iberian Airlines.
Iberia Reviews
I had the misfortune of purchasing airline tickets on Iberia for myself and my family earlier in 2018 for a flight from Miami to Spain. I made an additional mistake of purchasing the tickets thru Travelocity. Other than for information purposes only, it makes no sense to purchase airline tickets or hotel reservations thru Travelocity instead of going directly to the airline or hotel. Many airlines or hotels will not deal with you directly if you book with Travelocity. So if you have a problem with your itinerary, it becomes a circus act trying to coordinate between both the airlines and the booking site.
Well, I needed emergency medical treatment for one month which started the week before my flight on Iberia for July 27th. I contacted Iberia and Travelocity to allow me to use my tickets at a later date without having to pay a penalty fee. I had paid good money for these tickets, and was not asking for anything more than what I had paid for. After several months of back and forth, their answer was no!
A week ago I called Iberia airlines directly and asked to speak to a supervisor: the supervisor's response was that she did not want to speak with me. I asked for her name and to speak to another supervisor, but I was refused. I was not being rude .
I don't think this would have happened with an American airline company. It seems to me that I will only use american airline companies in the future, to avoid this indirect discrimination from foreign airlines such as Iberia. I will also avoid booking flights on sites such as Travelocity
I bought a ticket from Houston to Tangiers from skyways travel that told me it was safe to check in my luggage and will not get lost. So upon arriving at Tangiers via Iberian Airlines, they lost all my belongings and leaving me stranded. Despite contacting both him and airlines, via email or phone, Skyways (Adil and Tariq the owner) said that he can't do anything about it nor can he even help me get back. That he will charge me and arm and leg, that I should contact Iberian Airlines. I contacted them and gave all the information and this was last July 31st 2016. They never compensated me despite empty promises which on weekly bases, I have been calling them, and they confirm that everything is ok and that they will compensate me, but again, they say please send us the information again and again. For the past 5 months they have been doing the same thing over and over. I send them info and requested things, I call, they confirm that they got all I need is to wait for another 3 weeks to get my money deposited from Spain, Madrid and same scenario repeats again after 3 weeks. The Iberian Airline is a big scam cheating costumers and not just me, but on that day, 80% of passengers lost their luggage and they told me about their previous experience with Iberian Airlines that it was the same. I met people who also lost their luggage from past months coming to airport for their lost luggage on daily basis without result. We must stop their business in United States and inform all the world not to do any business with Iberian Airlines.