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Hyundai USA

Country United States
State California
City Fountain Valley
Address P.O. Box 20850
Phone (800) 633-5151

Hyundai USA Reviews

  • Apr 2, 2022

BUYER BEWARE: We purchased a Hyundai Santa Cruz in August of 2021. It was damaged in an accident and there are no parts to fix it AND they have no idea when there will be parts to fix it - it could be 6 months - could be a year.

I would not have purchased this car if they had told me there would be no way to fix it if it was damaged. Hyundai will not buy the vehicle back - even though - again, they didn't disclose there would be no way to fix it. Hyundai will not provide us with a car to drive while we are waiting for the parts.

Hyundai will do NOTHING to assist us with this and again, again - didn't disclose they would have no ability to fix this.

  • Sep 25, 2021

I am confused how Hyundai can get away with selling cars in the US and then blocking my ability to get my repair completed. I had to get a new board for my steering module on the 2015 Genesis. The new board is installed but we have a final 5 minute exercise to perform in which the data from my old board is sent to the new board. (By the way, Hyundai USA is still receiving alerts from my car!) However, the data won't transfer without a special software key. That is fine, all the manufacturers have this to preserve the odometer reading. However, repair folks can usually work with US car companies to get the key for the update. There are specialists for this process. However, Hyundai refuses to work with us. The local dealer could care less as well. They are TOO BUSY. The only idea they have is to tow the car to them and allow it to sit for potentially months while they send off the working module to who knows where in the world. There is no commitment on dates or a fix. How can this be legal? The dealer is willing to sell me a car, however. Ugh!

Do NOT buy a Genesis! They have a lot of repair issues and, like me, you may not be able to even drive it one day.

  • Jun 14, 2020

On the last week of May, I discovered about the $79 Lease Deal on Car and Driver ( saying that deal has been extended one more month to June 1. I immediately went to the website and read the details, however when I search for the inventory on their website, it shows ZERO unit within a 250 miles radius from my zip code 11222, I couldn't search for a wider radius because that's the limitation of the website. I gave up the idea thinking that I'm too close to the June 1 deadline (and it was an EXTENSION of the special deal) and it's reasonable that they may have sold out.

However, I discovered today (6/15/20) that the deal was still on (extended to June 30), so I went to the website to check on the inventory. It still says ZERO unit within 250 miles radius. Just to make sure the website is not reporting in error, I called Hyundai Customer Service number at (800) 633-5151 and it was confirmed that the car has ZERO inventory.

This is a blatant display of FALSE ADVERTISING by a national (actually an International) company!!!

Here’s the cut-n-paste from their website:


With $999 due at lease signing


Special Lease

Effective June 2, 2020 - June 30, 2020

Lease a 2019 Ioniq Electric Automatic Transmission FWD(M0502FEZ) for $79 per month for 36 months with $999 due at lease signing. Excludes registration, tax, title and license. Closed end lease for 2019 Ioniq Electric Automatic Transmission FWD(M0502FEZ) available from 6/2/2020 and 6/30/2020, to well-qualified lessees approved by Hyundai Motor Finance. Not all lessees will qualify. Higher lease rates apply for lessees with lower credit ratings. Offer shown based on $999 due at lease signing (includes $79 first payment and $920 capitalized cost reduction).

No security deposit required. MSRP $31,245 (includes destination, excludes tax, license, title, registration, documentation fees, options, insurance and the like). Actual net capitalized cost $16,075. Net capitalized cost includes $650 acquisition fee. Dealer contribution may vary and could affect actual lease payment. Total monthly payments $2,844. Option to purchase at lease end $13,748. Lessee is responsible for third-party fees. Third-party fees vary by state or locality. Lessee is also responsible for insurance, maintenance, repairs, $.20 per mile over 10,000 miles/year, excess wear, and a $400 disposition fee. Disposition fee of $400 applies in all states except in CO, IN, IA, KS, ME, OK, SC, WI, WV, and WY, where disposition fee is subject to state law limitations. CO, IA, KS, ME, OK, WV, and WY: The amount of 2 times the base monthly lease payment or $400, whichever is less. IN and SC: The amount of 3 times the base monthly lease payment or $400, whichever is less. WI: The amount of the base monthly lease payment or $400, whichever is less.

Must take new retail delivery on vehicle from dealer stock by 6/30/2020. Special Retail Balloon offer also available in the states of AL, AR, LA, MS, NM, OK, TN, TX. See your local Hyundai dealer for details.

Special Retail Balloon offer also available in the states of AL, AR, LA, MS, NM, OK, TN, TX. See your local Hyundai dealer for details.

  • Feb 5, 2019

A Key Fob made incorrectly by Hyunday with plastic tabs per each door has a missing tab that fell off. This tab locks the car.

The other 2 tabs are in place but also not secured correctly.

Car is a 2015 Sonata. Asked Customer Service to assist and I was told that only dealers have to see and repair the problem. I asked for their email to send pictures of the key fob and representative did not offer one. Was assigned case number only. Then, the representative at Hyundai asked me to go to various dealers and find a way to fix the problem.

However, the warranty for Accessories is 5 years or 60,000 miles. Car is a at 29K miles. Therefore, warranty applies.

Drove to see two dealers and each had different prices from $500 to another in the $400 range to replace the key fob.

I explained the warranty and to my shock, their response was "Wear and Tear". WHAT?! For a 2015 car without any damage to the key fob? With plastic tabs made ridiculous and lousy by Hyunday and under warranty and still pay so much money on a defenctive product?!

This is a SCAM by Hyundai. Watch out for these details that you are getting tricked. They claim Warranty for Accessories, but an independent dealer of Hyundai will trick you to pay and Hyundai believes the dealer, not you as customer!

Never a Hyundai in my life and all people that I know!!

  • Jan 23, 2018

Had my 2016 Hyundai Elantra at Dennis Hyundai Morse Road in Columbus, Ohio for a service appointment 1st week of September 2017. Everything passed fine and oil change done. Less than 2 weeks later my car wouldn't start. Jump started it, drove it a few miles. Turned it off and it would not start again. Had it towed to the dealership and the battery needed replaced. Naturally when I had the service appointment the mileage was under 36,000 miles but it was now 36,292 miles and the battery is not covered under warranty. $269.76 out of pocket on a car that has a 6yr/60,000 mile wearranty. Oh, but the battery is exempt from coverage after 36,000 miles! Strange that less than 2 weeks before it was fine then magically after the mileage just tips over 36,000 miles, and in summer weather, the battery dies with no warning signs of deterioration or symptoms prior to that. I filed a complaint with Hyundai Corporate ([email protected]) on 9/16/2017 and never received a response. A copy of the email was saved as I thought well enough to CC it to myself.

Fast forward to 1/22/2018 and I take my 2016 Elantra to a different dealership to have the shark fin antenna (plastic fin-like antenna) replaced to reattachd because it came off while I was spraying my car at a hand spray car wash. The reverse camera also stopped working over the same weekend (do I have the worst of luck or what?) but I thought, no biggie. The warranty will cover it. WRONG. Hatfield Hyundai in Hilliard, Ohio said the antenna is not covered because it was not a manufacturer defect and the backup camera is not covered because there is a different stereo that was installed. 1. If a plastic antenna cannot withstand the pressure of a car wash spraying hose then why the F is it even a manufacturer tested and installed part on a brand new car in the first place? 2. The stereo only displays the signal that the camera input connection sends to it. When the car is shifted into reverse the stereo display senses the car is in reverse but the stereo is not receiving a signal from the backup camera, a camera that is factory installed and not an aftermarket camera. The stereo does not send any signal whatsoever to the camera. The stereo connection is only an input connection but naturally anything the dealership can do to say the warranty does not apply looks good for their bonuses and bottom line. I have had it with the entire Hyundai company. More than $50,000 later and this is how I am being treated by a company that is so proud of their acclaimed 6/60,00, 10/100,000 mile warranty. Anything they can do to jack you out of your investment and not honor their warranty, they will. It's Korea afterall. What should I have expected? Lesson learned. Never again.

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