Please do not list your car online with this company. Going is usually smooth till your car gets involved in an accident. They will abandon you immediately your car is invoved in an accident. Ordinary minor windscreen damage, hyrecar will not assist you to get it fixed by the driver. Hyrecar will get deposit from the driver and will not use it to solve any problem.
I have 6 claim cases total more than $4500 with them for the past 2 yrs and nothing was done.
My car registration is now suspended by DMV for toll tickets of over $950 incured by 2 drivers. I did transfer of liability and the tickets are still not paid by the drivers.
Broken windscreen not fixed. I do not understand why the government should allow this company to be ripping off innocent car owners.
On 5/19/18, I rented my car to a driver through Hyrecar. The car was rented and paid for, including an initial extension for 8 days. After that, the driver asked to extend longer and I negotiated to have Hyrecar lower the rate for him to extend.
By 6/6/18, the driver had not paid for the extension or returned the car, which was 9 days overdue, so I contacted Hyrecar for help in the situation. They said they would contact the driver and get payment.
On 6/12, he still had not paid, and I asked for help. They sent me this, “At this point, I would recommend for you to have the vehicle returned. Once the vehicle is in your possession we can send the driver an invoice and bill him for the past due balance. Please provide me with an update regarding the vehicle's return as soon as one is available.”
On 6/13, the car was returned, and I notified them. It was nearly 17 days late. On 6/14, I received this in the email, “Jared, per your request we looked into the mileage and he owes you $33.50 for the miles.”
On 6/19, they emailed the driver an invoice for $939, saying, “If we do not hear from [the driver] by the close of business on the date mentioned above [6/ 20 at 5:00PM], Hyrecar will send the invoice to Fair Claims for arbitration.” I asked for an update on 6/20 and 6/22.
They responded on 6/22 in an email stating, The driver "has not responded and the deadline has passed. We will be sending this case over to Fair Claims. We went ahead and initiated a deposit of $48.50 to your account for the gas and mileage. Please allow 3-5 business days for this to appear on your account.” I have yet to receive that payment, as of 7/24/18.
On 6/26, they claimed that the rental agreement was between me and the driver and they are not responsible. The email says, “Per the rental agreement, the renters are fully responsible for all days vehicle is rented, any tickets and tolls as well as excess mileage. While we do offer courtesy reimbursements for any losses you (the vehicle owner) may incur, unfortunately we are unable to cover the days vehicle is returned late. It looks like the driver was late 17 days and owes $505.75 according to our records. As a courtesy, we are happy to offer $200 to minimize your losses. Please respond within 24 hours for us to process this settlement.” However, on the email from 6/22, it says they will take him to Fair Claims, but here they are offering me $200 settlement to forego my full payment of $505.75, which I assume does not include the $48.50 they said they were sending me on 6/22.
I told them I would not accept the settlement, sending the following email: “You're saying, you allowed someone to take my car at a particular rate they were to pay, which amounts to $550, and they are refusing to pay, so I'm just screwed. Take $200 or leave it? No. I will settle at you paying the amount owed and then you can go after them since you put them into my car. This arrangement is made in good faith for you to place car owners with people who will pay. If you cannot pay car owners what they are owed, your company is a fraud. Pay me what is owed. Go after them for you part and then I will quietly no longer use your service.”
They did not respond until 7/3/18 when James A. Customer Success Manager responded to tell me that they can use the $200 deposit to take him to Fair Claims, which in the 6/22 email they said they were already doing without mentioning the deposit. In the meantime, I contacted the driver and he told me that he had paid them $600 on 6/29.
I sent emails back to James on 7/3 and 7/10 without a response. I called several times and was told he would give me a call back. I emailed and called again on the 7/17, 7/20, and 7/24.
The final email I sent of 7/24 expressed that I want to be paid the $554.25 ($48.50 and $505.75) their records indicate I am owed, and that I will not settle for $200, especially since I spoke with the driver who said he made a payment on 6/29. I gave them 24 hours and then I would make a fuss. I've now posted here, Yelp, contacted the CA AG, BBB, a lawyer, and several news agencies.
I rented my van out via hyrecar. The driver that rented my van, damaged it backing into a retaining wall. Uber's insurance, JAmes Rive Ins., wants to treat it like I was driving my van on their app and says there is a $1000 deductible. I feel that I am the 3rd party and should be paid the amount to cover the damage. Hyrecar won't even email me back anymore. They have sent notice to the driver that they are responsible for the damage, but won't give me the funds to fix the damage. Someone needs to pay for the damage to my van that is going to cost about $600
I have email threads from Hyrecar and Uber but do not know how to copy them into document form to share.
Hyrecar does not care about anyone but themselevs. The company states all over the place that owners who list thier cars are "covered by our leading insurance". What they FAIL to mention is that if the damge is under a certian amount, THEY WON'T COVER IT! They send you to this comapny Fair Claims that promises to get you your money faster. Of course they don't enforce anything and leave it up to the owner to file a lawsuit against the renter that caused the damage.
Hyrecar could care less despite me trying to reach back out to them to get this reslove. They have ignored my emails and calls. Now I will be writting a letter and getting an attorny for false advertisment. DO NOT RENT YOUR CAR OUT TO THEM!
Hi owners from hyrecar platform please contact me if you are a victim from hyrecar Inc or from their approved drivers either your car was stolen or arrived damaged and hyrecar didnt pay you for repairs late fees etc.few have contacted me with proof already i know hyrecar will say you are in contract but there are some losepole in contracts as there are many owners victims from many states please contact me or if you have any complain open I and other can join you and I see one guy is bringing class action so if you are reading please contact me I will respond to you after feb 2nd 2018 if we all get together it will better for us as we are in the loss I got jobless because of hyrecar and as you know there is arbitration clause if you guy have opt out from it within 15 days that good if not no problem as there are similar cases with other similar companies wich people have won in court as its UpTo honourable judge to decide what clause have to keep in contract and what have to be removed as many contact me thru other chanels I will keep everyone name number private morally I will respond after 2nd feb and my complain is pending with il attorney general office so if you are in il so there is a law that attorney general can bring lawsuit in the name of state of Illinois people's but definitely not for a one person definitely in my opinion there have to be few victims from illinois
I listed a personal vehicle for rent on the platform. Almost immediately, I had a renter. This was great. I had the vehicle in service with HyreCar for about 3 months.
Unfortunately, I had a renter get in an accident. He did not tell me or HyreCar about it. I only found out when he returned the vehicle. He was cautious and said he would pay for the damages. I got an estimate and attempted to get reimbursed. The renter just disappeared. HyreCar gives us the impression they will stand behind the vehicle owners and help us when our vehicle gets damaged.... THEY DO NOT.
Expect HyreCar to completely abandon you, if/when a renter gets in an accident.
Yes, they have insurance, and they collect a deposit from the renter. However, you will not see any of the money. You will be expected to pay out of pocked for damages that are done by the renter that HyreCar provides.
Stay Away from HyreCar.... I wish someone warned me!
HyreCar Reviews
Please do not list your car online with this company. Going is usually smooth till your car gets involved in an accident. They will abandon you immediately your car is invoved in an accident. Ordinary minor windscreen damage, hyrecar will not assist you to get it fixed by the driver. Hyrecar will get deposit from the driver and will not use it to solve any problem.
I have 6 claim cases total more than $4500 with them for the past 2 yrs and nothing was done.
My car registration is now suspended by DMV for toll tickets of over $950 incured by 2 drivers. I did transfer of liability and the tickets are still not paid by the drivers.
Broken windscreen not fixed. I do not understand why the government should allow this company to be ripping off innocent car owners.
On 5/19/18, I rented my car to a driver through Hyrecar. The car was rented and paid for, including an initial extension for 8 days. After that, the driver asked to extend longer and I negotiated to have Hyrecar lower the rate for him to extend.
By 6/6/18, the driver had not paid for the extension or returned the car, which was 9 days overdue, so I contacted Hyrecar for help in the situation. They said they would contact the driver and get payment.
On 6/12, he still had not paid, and I asked for help. They sent me this, “At this point, I would recommend for you to have the vehicle returned. Once the vehicle is in your possession we can send the driver an invoice and bill him for the past due balance. Please provide me with an update regarding the vehicle's return as soon as one is available.”
On 6/13, the car was returned, and I notified them. It was nearly 17 days late. On 6/14, I received this in the email, “Jared, per your request we looked into the mileage and he owes you $33.50 for the miles.”
On 6/19, they emailed the driver an invoice for $939, saying, “If we do not hear from [the driver] by the close of business on the date mentioned above [6/ 20 at 5:00PM], Hyrecar will send the invoice to Fair Claims for arbitration.” I asked for an update on 6/20 and 6/22.
They responded on 6/22 in an email stating, The driver "has not responded and the deadline has passed. We will be sending this case over to Fair Claims. We went ahead and initiated a deposit of $48.50 to your account for the gas and mileage. Please allow 3-5 business days for this to appear on your account.” I have yet to receive that payment, as of 7/24/18.
On 6/26, they claimed that the rental agreement was between me and the driver and they are not responsible. The email says, “Per the rental agreement, the renters are fully responsible for all days vehicle is rented, any tickets and tolls as well as excess mileage. While we do offer courtesy reimbursements for any losses you (the vehicle owner) may incur, unfortunately we are unable to cover the days vehicle is returned late. It looks like the driver was late 17 days and owes $505.75 according to our records. As a courtesy, we are happy to offer $200 to minimize your losses. Please respond within 24 hours for us to process this settlement.” However, on the email from 6/22, it says they will take him to Fair Claims, but here they are offering me $200 settlement to forego my full payment of $505.75, which I assume does not include the $48.50 they said they were sending me on 6/22.
I told them I would not accept the settlement, sending the following email: “You're saying, you allowed someone to take my car at a particular rate they were to pay, which amounts to $550, and they are refusing to pay, so I'm just screwed. Take $200 or leave it? No. I will settle at you paying the amount owed and then you can go after them since you put them into my car. This arrangement is made in good faith for you to place car owners with people who will pay. If you cannot pay car owners what they are owed, your company is a fraud. Pay me what is owed. Go after them for you part and then I will quietly no longer use your service.”
They did not respond until 7/3/18 when James A. Customer Success Manager responded to tell me that they can use the $200 deposit to take him to Fair Claims, which in the 6/22 email they said they were already doing without mentioning the deposit. In the meantime, I contacted the driver and he told me that he had paid them $600 on 6/29.
I sent emails back to James on 7/3 and 7/10 without a response. I called several times and was told he would give me a call back. I emailed and called again on the 7/17, 7/20, and 7/24.
The final email I sent of 7/24 expressed that I want to be paid the $554.25 ($48.50 and $505.75) their records indicate I am owed, and that I will not settle for $200, especially since I spoke with the driver who said he made a payment on 6/29. I gave them 24 hours and then I would make a fuss. I've now posted here, Yelp, contacted the CA AG, BBB, a lawyer, and several news agencies.
I rented my van out via hyrecar. The driver that rented my van, damaged it backing into a retaining wall. Uber's insurance, JAmes Rive Ins., wants to treat it like I was driving my van on their app and says there is a $1000 deductible. I feel that I am the 3rd party and should be paid the amount to cover the damage. Hyrecar won't even email me back anymore. They have sent notice to the driver that they are responsible for the damage, but won't give me the funds to fix the damage. Someone needs to pay for the damage to my van that is going to cost about $600
I have email threads from Hyrecar and Uber but do not know how to copy them into document form to share.
Hyrecar does not care about anyone but themselevs. The company states all over the place that owners who list thier cars are "covered by our leading insurance". What they FAIL to mention is that if the damge is under a certian amount, THEY WON'T COVER IT! They send you to this comapny Fair Claims that promises to get you your money faster. Of course they don't enforce anything and leave it up to the owner to file a lawsuit against the renter that caused the damage.
Hyrecar could care less despite me trying to reach back out to them to get this reslove. They have ignored my emails and calls. Now I will be writting a letter and getting an attorny for false advertisment. DO NOT RENT YOUR CAR OUT TO THEM!
Hi owners from hyrecar platform please contact me if you are a victim from hyrecar Inc or from their approved drivers either your car was stolen or arrived damaged and hyrecar didnt pay you for repairs late fees etc.few have contacted me with proof already i know hyrecar will say you are in contract but there are some losepole in contracts as there are many owners victims from many states please contact me or if you have any complain open I and other can join you and I see one guy is bringing class action so if you are reading please contact me I will respond to you after feb 2nd 2018 if we all get together it will better for us as we are in the loss I got jobless because of hyrecar and as you know there is arbitration clause if you guy have opt out from it within 15 days that good if not no problem as there are similar cases with other similar companies wich people have won in court as its UpTo honourable judge to decide what clause have to keep in contract and what have to be removed as many contact me thru other chanels I will keep everyone name number private morally I will respond after 2nd feb and my complain is pending with il attorney general office so if you are in il so there is a law that attorney general can bring lawsuit in the name of state of Illinois people's but definitely not for a one person definitely in my opinion there have to be few victims from illinois
I listed a personal vehicle for rent on the platform. Almost immediately, I had a renter. This was great. I had the vehicle in service with HyreCar for about 3 months.
Unfortunately, I had a renter get in an accident. He did not tell me or HyreCar about it. I only found out when he returned the vehicle. He was cautious and said he would pay for the damages. I got an estimate and attempted to get reimbursed. The renter just disappeared. HyreCar gives us the impression they will stand behind the vehicle owners and help us when our vehicle gets damaged.... THEY DO NOT.
Expect HyreCar to completely abandon you, if/when a renter gets in an accident.
Yes, they have insurance, and they collect a deposit from the renter. However, you will not see any of the money. You will be expected to pay out of pocked for damages that are done by the renter that HyreCar provides.
Stay Away from HyreCar.... I wish someone warned me!