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Hydra Skin Sciences


Country United States
State Utah
City Salt Lake City
Address 50 West Broadway #300
Phone 1-385-319-7837
Website https://www.hydraskinsciences.com/

Hydra Skin Sciences Reviews

Most Useful Comment
  • Jun 23, 2016

I was sent be io face cream advertised as a $4.50 trial. I emailed the manufacturer and said I din not like cream and would not buy it. I then received a second face cream. no invoice was included in either package. I have charges on my credit card for $109.00 and $115.94 for the creams. When I received my credit card bill I got the company's phone number. After a half hour they agreed to charge me shipping only and said I could discard the expensive cream!

as I checked my credit card statement I found two charges for xtralash. I called the number provided because I never received this product or remember hearing of it. The charges are for $103.00 and $109.93. I called the number my credit card listed and got the same company I just spoke with. The man who answered was very unpleasant and refused to listen to me or refund my money. I told him I would let him deal with my credit card company. I then called the credit card company and they are going to try to refute the charges.

this is a scam. These companies advertise all over Facebook and the Internet. They must be stopped.

Agefreeserum HydraskinsciencesXtralash Advertised price of skin cream to be $4.50. I received cream with no invoice. I emailed them that I did not like the cream and would not order more. Received another package a month after receiving first one. Received Credit Card bill with charges of $109.00 and $115.94. Phone number was on Bill. Called and after a half hour discussion they agreed to charge me postage only and said I could discard the cream they charge so much for. I then noticed two charges from a company named Xtralash. Charges were $103.00 and$109.93. I never received whatever this is. I called a different number provided on my credit card and got the same company that sent the skin cream.

Mark as Useful [1 vote]
  • Oct 6, 2016

SCAM!!!

Terrible, awful company that scams people!!! The same exact thing happened to me that happened to the lady posted above. Can we please all get together and try to figure out how we can get our money back?! I'm going to do anything in my power to take this company down!!!

  • Aug 3, 2017

As many of your previous writers have said, i have received a collection notice for a product i never from hydraskin. I never received any notice of payment due before receiving this pink slip.

I feel this very well might be a scam, and i am wanting to inquire about that possibility.

  • Jul 31, 2017

On 02 OCT 2016, in response to an advertisement on Facebook, I ordered a sample of anti-aging cream from Hydra Skin Sciences of Bluffdale Utah. The stated charge was $4.95, with no further obligation. I paid by credit card. Within minutes, three separate charges from other companies for larger amounts hit my card account. Fortunately, my financial institution has strong fraud protection. The charges were frozen and I was notified the same day. An investigation indicated the charges were from sites outside the US and were part of a known internet scam. The charges were cancelled and a new credit card was issued. During the investigation period, I received two boxes from the Hydra address in Utah. I left them unopened, photographed them, then returned them to the Utah address by registered mail. This was well within the advertised 14-day "guaranteed return" period. Attempts to contact Hydra via website and email failed. I subsequently filed a complaint with the Utah Division of Consumer Protection. The agency acknowledged receipt, but I received no further notification and considered the issue resolved. However, I recently received a notice dated 21 JUL 2017 from DAR Waterfront and Associates of Sherman Oaks CA, demanding payment for a past-due account with Allegro Anti Aging. I have no way of knowing whether DAR is a legitimate business or is part of an interstate fraud. I consider the original charges to be fraudulent, and the collection notice to be extortionate at best. I am in the process of getting in touch with federal consumer protection and criminal agencies, as well as state consumer protection agencies in Utah and California.

  • Jul 18, 2017

Called to cancel account, representative was unable to find my order, even after all my info was verified. She stated she would pass it along to her supervisor and I would receive call within 24-48 hours, I never received that call. After a 10 day wait I called them back and went through the same process again. This offer for these products are a scam. Do not fall into it as others have.

  • Jul 8, 2017

This company placed an ad on Facebook saying that you can obtain a sample product just by paying shipping costs. They then, two weeks later, charge your credit card $103 and $109 then say you agreed to a 30-day free trial, which was never specified on their ad.

Upon calling they refuse to refund your money saying this is clause is shown right on their website, which is not where you're taken when you order the sample product.

Beware of ripoff companies like this!

  • Jul 5, 2017

On May 15, I stupidly ordered Allumiere cream online, from Nova Skin Sciences. My understanding was that I had 30 days to try the cream, which was reassuring, as I have sensitive skin. As I checked out online, the site offered me another product to try under the same terms, for a .99 mailing fee; this product was called Niuvella. The fee was added to my $3.96 Allumiere postage fee and the creams arrived in the same box.

As I suspected, the creams did not work for me, so on May 30, I called the company for an authorization to return the creams. I immediately sent them USPS on May 30 to the St. Petersburg address. The tracking number says the package was delivered June 1, 2017 and I quickly forgot about Nova Skin Sciences.

On June 30, I received an email from Hydra Skin, telling me I would be receiving a shipment. Hydra cream? I discovered a charge of $115 in my checking account from CRVITTO, with the number 855-841-1888. I had not authorized this charge!

I called the number listed in the email, which was 8887760643 and was told that I had only cancelled Allumiere, not Niuvella, and was obligated to pay for this shipment. How is this, I asked? I ordered both creams together, received both creams in the same box and returned them in the same box. The person I spoke with questioned whether I had indeed returned the creams at all. Happily, I had returned the creams via USPS and I produced my tracking number. I am quite sure most consumers do not return these items Priority Mail.

What followed was a confused set of assertions from them:

1. They stated that the original cancellation Authorization Number was for only Allumiere and had I intended to also cancel Niuvella, I would have had to call another number, as it was another company. No mention was made of this when I spoke with a company representative on May 30.

2. A female customer rep claimed I was only meant to try the creams for 14 days and had 30 days to return the creams. I was past the deadline when I cancelled, she claimed. But why was I charged $106 -under the name BeautyCare- on May 30 for only Niuvella and not also for Allumiere? This made no sense, because I hadn't cancelled Allumiere until May 30 either.

3. I looked at the charges on my bank account and I was charged for two postage fees under two different company names, charged $106 under BeautyCare, received the June 30 email from Hydra Skin and was charged $115 from CRVITTO on June 30. In their defense, they did claim they would refund $115, but refused to refund the $106. I have yet to see the refund they claim is coming.

In the interests of other unwitting consumers like me, I am writing this article as a cautionary tale. Beware of sharing credit card information without conducting a google search to uncover its reputation. Believe me, they have all sorts of cover ups and claims to insure you never recover your unauthorized fees. If you need an anti-aging cream, shop locally. And join PrePaid Legal, so that when scammed, you have the means to fight back.

  • Jun 2, 2017

This horrible experience started with an order from Hydra Skin Sciences. It automatically added an order from Envisage Skin International. I called within 30 minutes of placing the order and canceled, I made sure to state to cancel any connecting order as well. Called a second phone number I found and they confirmed the order was canceled.

Next day had charges on my credit card and an email saying they had shipped the order. Called them again, and they continued to try and get me to keep the order, told they no way. Asked for supervisor, of course they pretended to try to get one, but there is no supervision. Was then told to call back once the order is received.

Order received within a week, called them and had to fight with the customer service person and state numerous time I did not want any product from them before they would give me an authorization number to return the item.

I am now out the shipping on this, have already disputed the charges with my credit card and still waiting for the final ball to drop.

Hydra Skin Sciences and Envisage Skin have bad business practices, please do not buy their products. They do not disclose that they are adding other products to your order or that there are more charges to come - so be aware.

  • May 27, 2017

I ordered what I thought was a free sample of a skin cream which stated that all you had to pay was $4.95 for shipping. Inreceived two packages on the same day. One contained an anti aging cream and the other was a day and night serum lotion. I thought it strange that there was no invoice in either box so I did not open or use the product. Now my credit card statement came in and I was charged $103. and $109. There was no shipping charge of $4.95 nor did I receive a sample. I found their website but there is no number listed under their contacts.

All you are allowed to do is send them your contact information and a message. I did with no reply. Luckily I found their number on my credit card statement. I called and was told in order to return the item I would need to pay shipping and would be charged a restocking fee of $20. each. I argued with the gentleman that this was fraud because I did not order these items and had never received the sample to begin with. He told me that is their policy. Additionally there is no company name on the return address on the boxes. Only the address. I kept asking him for it and after arguing that I only needed the address he reluctantly gave me the name Hydra Skin Science. This company needs to be investigated.

  • Apr 18, 2017

I ordered trial bottles of Allegro and Brio for shipping cost only of $3.96 each. I did not select any of the other options to order more. The company charged $109. in March and $103. today to my checking account. I could not figure out why my account was short over a hundred dollars in March and finally the bank helped me find out today when I was missing over a hundred again. They refuse to refund even if I send it back. I told them I would not pay over a hundred dollars for what looks and feels like super glue on my face. got very upset and let them know they are thieves and scammers and cancel any order they presume I have. They said they will 70 percent of the $212.00.

  • Mar 28, 2017

Did a free trial for anti aging cream and nothing more. After receiving product and reading reviews from other customers. People were charged additional amounts to there credit cards on products they didn't want. All because they were thinking they were doing the free trial also. Nothing was mentioned about additional charges. This company does not stipulate what is going to happen in the future. Consumers are not very well informed. I myself do not want to hear in a month or so I am being charged for something I didn't want. I'm concerned. Please help.

  • Mar 27, 2017

Did a free trial for anti aging cream and nothing more. After receiving product and reading reviews from other customers. People were charged additional amounts to there credit cards on products they didn't want. All because they were thinking they were doing the free trial also. Nothing was mentioned about additional charges. This company does not stipulate what is going to happen in the future. Consumers are not very well informed. I myself do not want to hear in a month or so I am being charged for something I didn't want. I'm concerned. Please help.

  • Mar 7, 2017

This company is so misleading. I thought I was paying shipping and handling only to try product. I did not know I only had 14 days to get charged full price. They will not take back product either. Then they sent another shipment and would only give back 70 percent of charges Sad part is it doesn't work!!! The whole thing has been a huge pain!!! Don't order from these people as they know how to work it to their own advantage!.

  • Feb 27, 2017

On Facebook saw offer for $5 beauty samples. After looking over offer, which had no stipulations anout a time frame to cancel. I bought 2 $5 samples. Look at bank account, realized $103 and $109 were taken out of my bank account without my knowledge. Called my bank to put in Fraud report. After not getting my full amount back from Hydraskinsciences called customer service. Talked 1st to rep. James Foster #58029. Refused to give me full refund. Asked for supervisor. Terry Stevens #58032 got on phone said tgere was a 14 day cancellation period. Explained there was no such written policy I saw when purchasing samples. I agreed to send the samples back as they are unused. Terry said I would be charged $20 for each samole sent back. I complained this is wrong. Then Terry said ge will only charge me $10 per samole returned. Explained to him that means I pay for shipping items back and I'm giving company $15 per sample order.

Total of $30 paid out by me for no items at all. Frustrated, I said No, calling my bank.

Called union bank they said they contacted company and nothing tgey can do. Company says I was under 14 day cancellation period. Explained to bank that there was no writing on their page offered through Facebook had no such agreement for stated wgen purchasing the 2 $5 samples. Bank says nothing they can do. Customers responsibility to work it out with the company. The bank denied my claim cause company told them it stated 14 day clause when it didn't. Waiting on a consumer advocate from Union Bank to contact me about qgat I can do to get my funds back from this company. I want all my funds back in my bank, not partial funds. Never received any other items besides the partial shipment of 1 sample and 1 shipment of full sample. Serum and cream. Missing day cream from 1 sample. They haven't given me anything for the $103 and $109 they took out of my account fraudulently. Noticed that others have had bad dealings with this company too. Rip offs. Please help us consumers who have been mislead by this company. Thanks

  • Feb 14, 2017

This company advertises skin care products. You can be lured into thinking you are getting a sample for around 5.00. As it turnes out these are the shipping charges and if you do not cancel in 14 deays you will be billed for an horrible amount.

They have a good lawyer staff to write the ad so you have no recourse. In fact it may take more than 14 days for the product to arrive. Your out of luck and ripped off. I lost 108.00 I was not expecting to. This is not the only company on the internet doing this. Be careful. No one can help us to get our money back. If I catch them in person God help him.

  • Feb 11, 2017

This company is a scam! I'm filing a public complaint in addition to this review. There have been many complaints submitted already online. I agreed to receive free samples and to only pay for the shipping and handling. There was nothing mentioned at the time of purchase about a trial period or that I would be charged the full price after 14 days. I haven't even used the creams yet and two fees were automatically withdrawn from my account - $103 and $109. Customer Service informed me that I will need to return the products for a refund, but I will be charged a restocking fee per product plus I have to cover shipping and handling costs. $40 at least down the drain in total fees for absolutely nothing!!! This company needs to be shut down for scamming people!

  • Jan 31, 2017

This company is a scam! Beware! They advertise all over for "Free" samples, only having you pay S+H. However, you don't get any documentation (not even an email order confirmation) that you're actually agreeing to a 14-day trial. If you don't cancel and return the products in that time, you're charged over $100 for each one, and locked into a monthly subscription. I saw the charges on my card and immediately called the credit company to dispute them. They conferenced in customer service (there was no number listed on the company website, only email address). The rep was adamant that the terms were on the offer when I signed up, and that I was obligated to pay. I called BS--I NEVER got documentation, not even a packing slip with the product. There was no way I would have signed up had it been clear what I was being roped into. After much arguing, he finally agreed to cancel the subscription, and I have to return the products AT MY EXPENSE. There will aslo be a restocking fee deducted from my refund. It's so absurd! I never even used the products, and at the end of the day, I'll be out $40 with nothing to show but a headache and higher blood pressure. DO NOT SIGN UP FOR THE FREE SAMPLE! You'll regret it. I'm filing a complaint with the BBB. Hopefully this company will be taken down for its dishonest practices!

  • Dec 12, 2016

SHUT THEM DOWN!!!!!!!

This is clearly a scam operation. They say online that you'll be charged less than $5 for a sample of their face cream, then you get two, not one, and are promptly charged over $100 for both of them. Trying to get their "customer service representatives" to refund the money is a walk into high blood pressure hell. Why is this fraudulent operation allowed to continue doing business on the internet? Where is the vice enforcement team that will crack down on them?

God, I wish we could be rid of liars and cheats and thieves like this. I'm sending back the unwanted and unopened products that would probably make my skin sick anyway, and am going to send it return receipt requested to prove that I refused the product. Then we'll see what the Utah Attorney General can do for us.

  • Nov 7, 2016

Ordered a trial sample. Dissatisfied with the product. Called 2 times to cancel. Sent 1 email to [email protected] and 1 email to [email protected] Returned the product as instructed. It was received oct. 11, 2016. On nov. 5, 2016, they

Deducted by account for $103. When i called, they said they were not notified that it was received, but checked my tracking number to find that it was received. I believe this is a scam to continue deducting from a person's account.

  • Nov 6, 2016

Criminal Company

This sounds similar to my story. In a weak moment I gave my cc# for a free trial of a product for $4.95 shipping.

This serum product just turned out to be hyaluronic acid...which I already have a heaps of.

My credit card was charged $109.93 on 10/03/16 FRUITSKIN 877-316-1859 MI S306275682428744 CARD 1637

This was for 1 fl oz of Allegro cream + night hyaluronic acid + day hyaluronic acid.

I didn't agree to buy these products, so the charge was illegal, I only agreed to pay $4.95

I was subsequently sent 2 more illegal shipments of 1 fl oz of Allegro creams within 1 month and my credit card was charged $115.94 again

on 10/06/16:PURCHASE AUTHORIZED ON 10/05 SKINCREAM844531878 844-531-8781 UT S386279627679196 CARD 1637

I send these back to Utah and kept the tracking #'s and changed my credit card #

The chargebacks didn't go through when I asked Wellsfargo to get my money back...

However I will try through the bank a second time to retrieve my stolen money.

The total losses includes $8 postage for returns...so I was taken for $233.87

What a despicable company praying on people, both FRUITSKIN and SKINCREAM charges on my credit card are the same company trying to hide their identity so the victim will not quickly register multiple charges.

  • Nov 6, 2016

Criminal Company

This sounds similar to my story. In a weak moment I gave my cc# for a free trial of a product for $4.95 shipping.

This serum product just turned out to be hyaluronic acid...which I already have a heaps of.

My credit card was charged $109.93 on 10/03/16 FRUITSKIN 877-316-1859 MI S306275682428744 CARD 1637

This was for 1 fl oz of Allegro cream + night hyaluronic acid + day hyaluronic acid.

I didn't agree to buy these products, so the charge was illegal, I only agreed to pay $4.95

I was subsequently sent 2 more illegal shipments of 1 fl oz of Allegro creams within 1 month and my credit card was charged $115.94 again

on 10/06/16:PURCHASE AUTHORIZED ON 10/05 SKINCREAM844531878 844-531-8781 UT S386279627679196 CARD 1637

I send these back to Utah and kept the tracking #'s and changed my credit card #

The chargebacks didn't go through when I asked Wellsfargo to get my money back...

However I will try through the bank a second time to retrieve my stolen money.

The total losses includes $8 postage for returns...so I was taken for $233.87

What a despicable company praying on people, both FRUITSKIN and SKINCREAM charges on my credit card are the same company trying to hide their identity so the victim will not quickly register multiple charges.

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