NEVER EVER take a car to Humble Hyundai...they don't fix the problem and when you complain and ask for your money back.....they treat you like a stupid old woman and try to sell you a car.
1st fix that didn't work they charged me $526.00...(I'd asked them twice, are you sure this will fix the problem).. then when I took it back they said it needed a new computer and it would cost $6000.00 and a 2 month back order. When I asked for a refund the salesman tried to sell me a car, when I escalated to the sales manager, he tried to sell me a car, when I spoke to the GM, he tried to sell me a car. Reason they can't refund? Well the tech did what the computer told him to do - see above, the computer they then said needed to be replaced?
I've spoken to the corporate office and the regional office, there is NOTHING they can do. The dealership is privately owned. So short of small claims, I'm just out the $526.00 and the rental cars and Ubers I had to use.
The prior work ($900.00) that NTB did that also didn't fix the problem - they refunded the labor and shop fees - go NTB! Way to take responsibility. Good customer service!! Will use them again for tires and maybe oil changes -simple things.
Executive Auto in New Caney finally found and fixed the problem for $281.00. They diagnosed the problem old style!!! They are the real mechanics. executiveautoservices.com/
UPDATE: On 5/7/18 Ken Krell, GM finally sent this response to my BBB complaint of April 17th.
"The Service Director is back in town and is investigating this complaint. In the mean time let me clarify what was offered that day without any knowledge of the details from my Service Dept.. The offer I made as the General Mgr. was not to take "$526 off of the sale price". This statement is incorrect. I stated that I would apply the $526 she paid in Service as a down payment on a new or pre-owned car. Since the vehicle is twelve years old and had over 140,000 miles on it this was a logical quick way to offer assistance. This was a fair offer at the time considering I did not have the full story on the old Santa Fe's issues. My Service Director, Tim Shipe, is reaching out to Ms. Goodman for details on $281 fix.
Regards,
Karl Krell"
I'm not sure if there is a significant difference between using the $526 as a down payment or taking it off the sales price... but as usual they are agruementative and exhibiting poor customer service.
As of 5/26/18 Humble Hyundai / Tim Shipe has not contacted me about the repairs made any offers etc. The only email from them was an email from their SALES department about buying a new car. The BBB tried to close the complaint as resolved and I've told them the complaint is still active. They sent yet another email to HH..... I'd bet they will never respond...basically they are just hoping it will all go away.
If you are looking for good expert honest service DO NOT GO TO HUMBLE HYUNDAI. Especially if you are an older widow. They take advantage.
Humble Hyundai Reviews
NEVER EVER take a car to Humble Hyundai...they don't fix the problem and when you complain and ask for your money back.....they treat you like a stupid old woman and try to sell you a car.
1st fix that didn't work they charged me $526.00...(I'd asked them twice, are you sure this will fix the problem).. then when I took it back they said it needed a new computer and it would cost $6000.00 and a 2 month back order. When I asked for a refund the salesman tried to sell me a car, when I escalated to the sales manager, he tried to sell me a car, when I spoke to the GM, he tried to sell me a car. Reason they can't refund? Well the tech did what the computer told him to do - see above, the computer they then said needed to be replaced?
I've spoken to the corporate office and the regional office, there is NOTHING they can do. The dealership is privately owned. So short of small claims, I'm just out the $526.00 and the rental cars and Ubers I had to use.
The prior work ($900.00) that NTB did that also didn't fix the problem - they refunded the labor and shop fees - go NTB! Way to take responsibility. Good customer service!! Will use them again for tires and maybe oil changes -simple things.
Executive Auto in New Caney finally found and fixed the problem for $281.00. They diagnosed the problem old style!!! They are the real mechanics. executiveautoservices.com/
UPDATE: On 5/7/18 Ken Krell, GM finally sent this response to my BBB complaint of April 17th.
"The Service Director is back in town and is investigating this complaint. In the mean time let me clarify what was offered that day without any knowledge of the details from my Service Dept.. The offer I made as the General Mgr. was not to take "$526 off of the sale price". This statement is incorrect. I stated that I would apply the $526 she paid in Service as a down payment on a new or pre-owned car. Since the vehicle is twelve years old and had over 140,000 miles on it this was a logical quick way to offer assistance. This was a fair offer at the time considering I did not have the full story on the old Santa Fe's issues. My Service Director, Tim Shipe, is reaching out to Ms. Goodman for details on $281 fix.
Regards,
Karl Krell"
I'm not sure if there is a significant difference between using the $526 as a down payment or taking it off the sales price... but as usual they are agruementative and exhibiting poor customer service.
As of 5/26/18 Humble Hyundai / Tim Shipe has not contacted me about the repairs made any offers etc. The only email from them was an email from their SALES department about buying a new car. The BBB tried to close the complaint as resolved and I've told them the complaint is still active. They sent yet another email to HH..... I'd bet they will never respond...basically they are just hoping it will all go away.
If you are looking for good expert honest service DO NOT GO TO HUMBLE HYUNDAI. Especially if you are an older widow. They take advantage.