I subscribed to the service in Sept. 16. I signed up for the 15 gig data allowance, with download speed targeted at 15 mbps. At the time of my purchase, I was told that once my data allowance was consumed within a month, my download speeds would be reduced, but would not be less than 60% of the 15 mbps, or 9mbps.
From the start, I seemed to exceed my data allowance ever 2 weeks, which I found strange since I was not streaming video or playing games on line. Each time my allowance was exceeded, my speed would decline to 100 to 300 kbps, or roughly less than dial up service. I would call Hughes and even if I found a tech person who could speed English ( their tech system is not US based as advertised ) no one could explain why my speeds were so slow. Usually, they would give me another gig of data allowance to get me off the phone.
This went on for 5 months. I finally terminated my service in February replacing Hughes with a line of site service provider and have been very happy with the new service.
If you are considering Hughes, be very careful. They will lie to you during the sales call and will later deny that their sales people made such a representation, then charge you with an early termination fee, even though the never delivered on their end of the contract, delivering the service as promised.
This was one of the most frustrating experiences of my life. The service was bad and the service center personnel were uninteligable. I would suggest you explore all other service providers before contracting with this company, and then purchase their service with the clear expectation that you will be very dissapointed.
We were told inconsistent statements several times in a three-way call regarding this 30-Day trial. Hughes Net did not honor this for us. I filed a complaint to the management, with news channel 3 to help with this issue, and the BBB regarding all the circumstances to Nate 3/15 hook up 3/25 spoke to Luv Gener & with J Lopez financial sup or SR rep. We also spoke to Peter, or Bella several others.
Jennifer finally gave me the # for Ken Schmidt the sales Manager who sent a text stating he had found inconsistencies with the call. Ken reported in a text to us he escalated this to upper management they would call us back within 48 hours and no one did. In speaking with each other reps, supervisors in financial no one gave us an address to return equipment.
On 4/11/22 both Bella the supervisor continued to refuse to get this resolved even thought I read what the online statement was. The supervisor told us to use for browsing. We informed her this was only for work we have a separate land line Frontier for other stuff. We are not paying high dollar for a product that does not work.
They refused to honor what we were told and not offer solutions. I would ask questions about who to speak with to help the financial supervisor would say there's nothing she can do. I ask about getting a sales manager and it took several times to get an answer to this. The financial supervisor would continue to not honor what we were told us and not even offer to listen to the calls we've made stating she could not do this.
Several times we called for help with troubleshooting and no one came to our home to troubleshoot refusing saying nothing they can do until this day when we asked to return equipment close the 30 day trial out. I said I was told on 4/8/22 by Peter the call I had this would not work with VPN I have to cancel services prior to 30 day trial.
Why we called back 4/11/22, and do not understand why no one would do this. Suggested to keep equipment when I read if we keep it we'd be charged. I asked for an address no one gave this to us. The call we in a 3 way call on 3/15/22 let Nate/Nathan in Sales know about my remote work the platforms, the VPN, & at this time 4/11/22 was told by the rep it would not work with VPN.
He suggested I cancel the services. I've had to explain to my manger the problem was the ISP. I had to switch to another ISP which was prior to the 30 day trial for Hughes. I am with Visat now and they've worked out better for me and my needs. On day's I had issues the tech took a call walked me through that and offered to come out to troubleshoot if needed.
We are still waiting for a response from Ken Schmidt in sales and to have an upper manager to follow up with us. My mother paid $199.00 up front prior to my move here with my parents. The Financial supervisor only offered to reduce the bill to $324.00 even with us explaining to her on 4/11/22 this is not what we were told by Nate on 3/15/22 asking that they honor what we were told.
Instead we got rude comments from the SR Specialist/Supervisor that it was not her problem. I asked her do you work for Hughes Net and you are the supervisor then this would be a company problem as she would represent Hughes net. The customer service, rude comments, not calling back, over charging, selling products not honoring what they say is not appropriate.
I feel they did this in order to have us not get the equipment sent back to them in time then they could charge us the fees. Speeds were not working, I could not log in d/t VPN I use for my job, and no one came out to check sattelite dish like we were told.
Beware these scam artists. I first became acquainted with HughesNet when they attempted several $700 fraudulent charges to our company debit card, which were reversed by the bank. Then, they sent a fake invoice and collections attempt to our business, stating that they haven't received payment for services that we have never had. The website is myhughesnet.com according to their fake invoice.
The phone numbers on the invoice are 866-874-2369 and 866-347-3292. When I called, and explained what happened, the guy hung up on me. I hope their scammy faces melt into their headsets. I can't stand con artists and they are despicable. I genuinely hope they read this and see that I hope they all die a miserable death.
I was told that I would have great internet service with unlimited data and that I could use unlimited devices on the service with no interruptions or buffering.
About 3 or 4 days after installation the services started slowing down. After talking to several people in customer service I was finally told that I could buy extra GB starting at $9 for 3GB up to $75 for 25. I was also told on that phone call that for every 90 minute movie I watched I used up 200 GB and that's why it had slowed down. None of this was mentioned in the original call for the services.
So, in order to have the services that they promised me I had to pay my bill which was $66 a month and then a few days later buy more GB everytime my data slowed down to almost a screeching halt. I refused to give them another dollar and that's when the threatening phone calls and letters started.
Then I received a return box and a letter saying that I needed to climb on my roof, detach their equipment and send it back or I would be charged $400. Their services is nothing but a big rip off. I don't even see how they get to stay in business.
I am so disappointed in HughesNet. Upon installation of the equipment the service did not work. Our second home is in a rural community. We kept our old service up and running even though it was a much higher cost based on the installers recommendation. The installer said to give it a couple of months since updates were being performed. We did and still no service and therefore no data was used. Now I am being charged for a $400 cancellation fee. I just had a supervisor, Christina, hang up on me after being on hold for an hour. Therefore HughesNet is installing equipment and having people sign contracts where they do not have service and then charging them an outrageous cancellation fee when their service does not work.
We have been with Hughesnet for several years and have found it to be one of the most dishonest Internet Service Providers. I was told and it is stated in the service agreement that upload speeds may be adequate for basic VOIP usage. Despite our best efforts to get Hughesnet to work with three separate VOIP phone servers we have never achieved any success. Hughesnet is not upfront about this and will pretend to work with you while you spend countless hours attempting to get the upload services to work while THEY KNOW that upload speeds are not sufficient.
This is called baiting customers with false services. They misuse your time and money knowing full well that they cannot and will not provide reliable upload (or for that matter download) speeds, and then when everything fails and you have no other option be happy to sell you their phone system which is not a secure connection and doesn't work reliably half the time (people cannot hear you when you speak). They have a reputation for playing dumb and pretending to offer the stated service meanwhile failing to successfully provision any reliable upload speed.
Legally this counts as fraudulent misrepresentation, and the proof of such a claim is that most if not ALL Voice over Internet companies state that their services WILL NOT work with Hughesnet, though hughesnet continues to claim it offers upload services that will accomodate voice which needs only 1mb or less. Hughesnet tells its customers that it's packages "MAY not work with VOIP" where as in fact and it has been proven that Hughesnet "WILL NOT WORK WITH VOIP". I signed up for hughesnet on this condition, because a steady 1mb upload is required for me to work from home. I have since been laid off, and am stuck with a 24 month contract service that ABSOLUTELY IS NOT SUITABLE for anyone with work from home requirements such as VPN, VOIP, or even basic voice chat.
I would like to join or start the process of a class action law suit against Hughesnet. Their-service agreement should have read: Hughesnet WILL NOT WORK for any customers with VOIP (i.e. work from-home requirments). Instead this is obfuscated by LIGHT LANGUAGE which leaves the customer assuming it COULD work. If you have had similar issues please comment...now is the time to stand up to Hughesnet people! They have already had a similar class action law suit and they still have not reformed their dishonest use of language and false service claims! It's time for another!
Hughes net bills in advance monthly. I decided to cancel my service on March 6th. My cylce is March 3rd to April 3rd. I called to cancel and told them I'm taking down their dish as I have had the new provider install their dish. This was done on the 6th of March. Since they bill in advance and I paid for the entire 30 days I was expecting a refund.
On March 9th I called again and asked why my account is still open? The internet where I log on too, to check daily usage is still activated. So I called and aske why? Upon the phone call Hughes net will do a systems check. They say all is running fine and please hold for the next rep. When the rep came on, I asked why my account is still active.
They said no it is cancelled effective the 6th. I told him my account still shows active. He assured me it wasn't. I called a 9 days later asking where the box it to return my equipment is. Upon this phone call, Hughes new did a systems check and again said all is fine. When I waited the 50 mins for the rep to come on I asked how can the systems check turn out fine when their dish is NOT installed?
She said my account is cancelled and the "Standard Cancellation" is effective the next billing period. That means they keep my prepaid money for the remainder of the month! I told her I get to decide when I cancel my account and not them. I cancelled on the 6th, 3 days into the prepaid billing and I want a refund.
She said it is their policy to cancel on the next billing cycle to "Give me a chance to reactivate". I told the rep on the 6th of March that I will not be reactivating since the other provide is installed and up and running. I had to actually fight with this person on the phone in order to get my refund. How is this legall? How can they put their "policy" over my request to cancel. They must be making a helluva a lot of money doing this!!
I signed up with HughesNet and immediately noticed that I could not stream movies etc without it stopping every 2 minutes to load. I complained immediately and they didn't fix the problem. I finally called to cancel because I couldn't use the service without interruption.
Even though I had been a GOOD customer and paid on time for over a year (with horrible service) they wouldn't let me out of my contract without paying a disconnection fee of $225. NOT FAIR because I couldn't use the service.
Hughesnet internet is the absolute worst! Plain and simple, it does not work. For the first month you will glide along and everything seems fine, then someone, somewhere throws the switch and bam! Your internet instantly sucks forever. No streaming, you can't even get your phone to work properly. The speeds are so slow.
In addition to the sucky internet experience, they will trick you into buying their satellite dish ( yes, the one that goes on your roof). I had decided to buy the modem so that I would not have to pay a fee to rent it, well, they included the satellite dish on the bill as well. I NEVER said, or agreed to buy the satellite dish. Well, guess what? I am now selling a satellite dish that is brand new, and worthless to me because I have paid the ridiculous 400$ cancellation fee (that should have been the red flag for me- I feel like an idiot). They will not buy back the dish even though they somehow without my consent tricked me into buying it. It is brand new and sitting right on top of my house.
How do these people live with theirselves? Its a crime. Its a racket. DO NOT EVER EVER EVER GO TO HUGHESNET FOR INTERNET.
I'd rather use the old rabbit antennas than ever go to Hughesnet ever again.
I subscribed to Hughes Net internet service. They sent a third party installer to install the hardware. I asked the installer to put the dish on a pole but he said he had to put it on the roof. While he was up there he knocked a hole in the roof and did not tell me about it.
I walked into my study after a three day rain and the floor was wet. I had to repair a portion of the roof, half the ceiling, an outside wall, one and a half inside walls and the floor. I called Hughes net. They said it was the third party responsibility.
They gave me the name of the company but they said they were not the company that installed the dish. I asked Hughes net to give me something saying they were the companu but Hughes net said they could not do that.
I took Hughes net to small clames court and won a judgement. The court said I have to get the bank name and address thet Hughes net uses to file a garnishment but they haven't given it to me.
Misrepresentation about their internet speeds. They will blame the customer for using too much data. Data plans are VERY pricey for very little data. Slowest internet service I’ve ever experienced. Others have mentioned the same thing. They claimed to be the only provider in the area. This is a lie. It may have been true in 2004 when the area here was a barren desert. Now there are multi billion dollar companies in this exact locale. I told the Hughesnet rep. I was going to use Veracity. She questioned me as to what they offered. I was initially going to transfer my contract to my new location (literally moved a street over). She said it would costs $250 and a one year contract. When I said I would simply cancel she said she would waive the additional year. I didn’t want to pay $250 to transfer garbage. I told her that the plan I had should have been $59. She claimed we used too much data and it was one fault service was slow. My bill was up to $120/month so they were billing me for something. She told me to cancel I would have to remove the transmitter from the dish (on the roof)...I told her that was not possible. She said a contractor of theirs would but to remove the transmitter it would be $150 and some additional cost up remove the dish, which would not tell me. Very rude, non-apologitic, no concessions for horrendous service.... During a winter storm earlier in the year their dish moved and they wanted TO CHARGE me to have if recalibrated. Very anti-costumer! Dishes get moved by nature constantly, they could at least do their job and tend to these things in locations we cannot reach as leg of their service. The installer himself was very defensive. He said it was great service, that he had it himself, and I can’t compare apples and oranges - meaning them and fiber optic....so again, the focus was on defending their excessively expensive, unnecessary in this area, and horrible service, along with ensuring I knew I as the customer was the problem. To cancel cost me close up $500.00 I am in fear of this company and what else they many do to me financially because they are unethical, unscrupulous, and not costumer oriented. Do not use them under any circumstance!
Contracted for 2 yrs at 79.99 plus equipment rental service often had so much buffering could not watch movie. Canceled after 2 yrs was offered rate of 49.99. Still canceled but they were going to charge me $300. If equipment not returned which involves getting on roof. Decided to take the $49. offer and continue service. On website they are offering free standard installation and basic 10mb for $49.99 locked inrate for 2 years. When I try to resume my service, first they say $49.99 is only for 6 monthes then it goes back up. Second person I talk to states 2 years but they are going to charge me installation charge of $160. even though I already have the equipment service has only been off for a month and only needs to be plugged back in. Feel this is really a ripoff. I am senior citizen but will hire someone to get on my roof to avoid the excessive $300. charge if equipment not returned.
Internet scam, in which they use websites to falsely advertise companies numbers and then connect you to one of their internet people. They use your phone number and sell your information to an installer and other scammers, who binds you into a $400 cancellation contract for 2years. As well as $400 deinstallation fees. They falsely represent themselves and their contract commitments.
HughesNet Gen5 The sales people mis represented the service, then they wouldn't cancel. Consider this fair warning, do not do business with these people, you'll regret it.
There are thousands of stories all over the internet about this organization, most of them include things we've experienced. Yes they've been awarded "purchased" a Stevie award from the American Business Institute but that too is a scam. Some good rules of thumb are as follows:
Never do business with an organization that makes reaching top executives difficult.
Never sign a contract you haven't read. If you do you get what you deserve. If the company wants to do business with you they'll keep the contract short enough to read.
Before doing business with any organization check the reviews and look for complaints.
We moved into our new home in September 2017 and had Hughesnet installed for internet service. I was told we would have the high speed of 25 MB. I get that only for 10 days and then my speeds reduce drastically. For a download speed I get .31mbps and upload I get .18 mbps. When I ordered the service I stated I may use vpn. Agent says no problem it will just be "a little" slow. Couldn't connect so I gave up on that as I lost my job anyway. I stated I have DirecTV that connects to the internet again agent says no problem. After the first 10 days of each month, I get a message on my tv that the internet is disconnected or too slow. I stated that I use the Microsoft Xbox live games on my computer with no physical Xbox. Again, no problem as long it isn't a multiplayer game. The games have that option but I just want to play as a single player and do not use the multiplayer option. My bill is charged to a credit card every month which I did not want.
I called Tech Support about these issues. Agent sounded as if from a foreign country, I know that may not be the case but just stating. I told him the issues and he stated I had used all of my data and would experice a slow down. I state how about almost non existent and I have to use my mobile phone to access the internet for important financial transactions. I asked if I was upgraded to GEN5 as advertised with no "hard data limits". I didn't actually get the answer to that question as he stated there are no hard data limits because they don't cut off the internet access completely. This is misleading in their TV adds. I stated I did not want my bill being paid by auto draft every month. He stated I do not want to change the option to paying it myself and closed that discussion. He offered me 3 free tokens which were used up within a few days. They continually want you to purchase tokens to an already over-priced service. The terms and conditions state there is up to $400 early termination fee.
This is bull. So you basically are paying for approximately 12 months of service. This is rediculous amount to charges. I guess that's how they stay in business because once you agree to the terms of service which was read to me so fast and now I know incorrectly as the agent stated the amount of $240 uner the voice terminination. If I had looked at the reports first here, I would not have subscribed to this service except we were new to the area and was told by AT&T to call Hughesnet for service. Bad choice to enter into any multi-year contract with any service provider.
Salesperson spoke good English,but misrepresented their product. Promised 25 Mpbs on internet,except during peak hours when that could go down to 1-3 Mpbs. I am 73 y/o and home almost all the time. My cell doesn't work effectively where i live so a dependable phone is a must. Having 4 doctors and several serious health problems,I cannot have a service like theirs,which is VERY undependable.Internet would freeze sometimes or go very slow. This was TRUE at all hours,not just the peak ones. Customer service and tech support people were all from foreign countries and spoke very poor English. I believe they had a script they followed and if your questions weren't in the scope of the script,they would ignore what you were telling them about the problems you were having and simply return to their script. I must have talked to people on the phone and on internet chat for 10+ hours and not only received no help,but they also refused to send someone out to check everything.From the beginning to the end this has been a nightmare,almost like a Twilight Zone episode. This so called company(?) doesn't seem to give a darn about their customers. I am waiting to get my old number transferred back to my original ISP. Even though they only offer 2 or 4 Mpbs,they are a hundred times better than this company.I really don't know why they are still in business. Some lawyer that values justice should launch a class action suit against them. VERY SAD!
Hughes Net just came out with their Gen5. The commercials promise 25 mps up and 3 down, which is much more than our local phone company can provide. We called to inquire about this program. In 2015, we had called them to ask about the Gen4, but they could not promise more than our phone company gave at the time, although they still took it upon themselves to perform a hard inquiry on my husbands credit. So this time, the hard inquiry was an issue with us when we called again. The sales person told us that the only way to avoid a hard inquiry was to purchase all the equipment. He promised that we would be able to keep our old phone number and that our bills per month, because of the purchase would be a certain amount. Being a gaming/streaming family, and needing more internet accessablity to the family, we decided to go ahead and purchase the equipment and start with a new company.
The tech came later that week to install all the new equipment, gave us the new phone number and told us to call customer service to have our old number ported to a Voip system to keep it. So he leaves and we call. Come to find out, the hard inquiry was done again, even though we were promised it was not. (according to the customer service lady we spoke to, any time u enter a two year agreement, they do a hard inquiry. Even though we were never told about this two year agreement that we just entered, this is the first time we are hearing about it!) OK, so two lies right there. Then we find out that we cannot port our old number as the phone company we have been using is not compatable with their system? Are you serious? So, we spent almost $500.00 on equipment that we clearly didnt need, nor is compatiable with anything else once we are done with this crap company! They perform hard inquiries just for calling them, even if you do not purchase with them, have sales reps that are clearly working on commission, lieing to people to get them to buy what they don't want or need, they gave us a crap phone number that is the most randomist of numbers I have ever seen in a phone number and billed us again for taxes they forgot to bill us on the equipment we purchased the first time and all we have gotten from them so far is "I understand your frustrations."
Nothing has been done to satisfy us or even investigate the wrongful and misleading behavior of their sales rep. This is the most disrepectful company we have ever had the misfortune in dealing with. I would never advise anyone to work with them, nor purchase anything of thiers unless you enjoy being lied to, mislead, ill treated and never given the courtisy of lube or a thank you!
The internet service provided by Hughes Net was substandard to say the least , slow and spotty, I called to terminate service and billing since my family was moving out of state . Recnetly sent an email stating an ungodly amount owed to them over $ 900 dollars , hated the service too slow to operate a small business . Paid over $ 100 dollars monthly for service that wasnt worth it . BE AWARE OF HUGHES NET ! Shorty Opelousas, LA.
I was told by the sales rep that I had ten days from installation to cancel and receive a full refund. I explained that I worked from home and also go to school from home and have 4 people in my home including children. I needed to have the internet capable of handling internet on multiple computers, X-box, play station, cells phones, ect.... They came out the next day 3/18/17 to install phone and internet and after more than 5 hours the internet was not fully functional and the phone service as able to be installed at all. The installation tech then tole me he had another job and could not spend anymore time trying to get it to work and that he had wasted too much time trying to get in touch with tech support and they "sucked". He was foul mouthed the entire time he was in my home and kept swearing in front of my children as he was very frustrated with his inability to get the products to function. He then told me to call tech support and have them mail me new equipment and install it myself. I insisted that he send another tech out and he finally agreed. That night I called tech support to ask for help with the internet service as he mentioned that the 5g would actually work if I could get it running. After two hours on the phone with tech support, still no progress was made. The next day 3/19/17 another installation tech came to my home and spent nearly three hours and yet failed to get the services to work. But still left the non functional equipment in my home. After two days of foul mouthed dirty footed techs stampeding in and out of my house I called to cancel the non functioning services. I was told the only way to get my money back was to send the equipment back to Hughes Network Systems 16060 Industrial Drive Gaithersburg, MD 20877. I returned the equipment and contacted Hughes Net with the tracking number 2315135 00000 26342995 as they instructed me to on 3/21/17 and was told a full refund would be processed $516 once the returned equipment was received. On 3/23/17 I call to verify the return was received and signed for by C. Leister Updated Delivery Day: Thursday, March 23, 2017 Signed for By: C LEISTER // GAITHERSBURG, MD 20877 // 2:43 pm. I was told by "Ray Langston" that the only refund I would be getting was for $45. I then asked to speak to a manger and was told that "advanced billing" needed to be consulted and that I could not speak directly to them. After more then an hour on the phone and being placed on hold several times he told me he had spoken to "Mary Ann Torres" in advanced billing and I would be refunded $516.47 for the entire amounts of debits to my bank account for undelivered services and the confirmed returned equipment. He then told me the full refund would not be processed until 10 full days from my last charge date of 3/19/17 which will be 3/29/17. And to top it all off I must call Hughes Network Systems back again 3/29/17 and reference my case numbers to have them follow through and complete my refund.
We are unable to access any website with an SSL certificate (think Amazon, Facebook, etc) and our internet speed is slower than my cell phone wifi. We tried for 7 months to rectify the issue and they continually tell us it's not an issue on their side and it has to be us. We bought a new router, still didn't work. Then we bypassed the router completely, restarted the modem multiple times and still the ONLY fix was connecting our computers to our cell phone Verizon wifi.
Guess what happened when we connected to a new Wifi service: everything worked fine. The problem is Hughesnet and their terrible customer service says they want to charge us $1000 to cancel the fee.Unreal. This is the worst company ever - DO NOT get tied into them. Speaking to their customer support is like being talked down to as an idiot. They claim not to be able to waive the $1000 cancelation fee and want us to pay it for a service that DOES. NOT. WORK.
Signed up for internet service with Hughes net 25 Jan 17. Gave me 10 gig use for normal hours and 50 gig for off hours, ( which is 2 am to 8 am).
After two weeks went through the 10 gig and was over. Called Hughes net on 22 Feb 2017 to cancel service. Lady on the receiving end said that i had called in time to cancel (trial period) without having to pay for equipment ($399.00). But like a idiot I let her talk me into staying with an extended trail period to 28 March 2017. Also increase my account to 15 gigs. (Case #102801246).
Anyway, ran through 15 gigs in two weeks also, plus service was very slow. Called 27 March 2017 (866-347-3292) to cancel service. Again another lady tried her best to talk me out of it, but I stuck by my decision to cancel. (Case #10352990). She stated that my trail period had expired on the 26th of March 2017. I corrected her and gave her the pryor case nnumber. She stated you are correct and said they would be no fee for early termination to the contract. Also said a box would be sent for return of equipment within 45 days.
Well, this morning (3 April 2017) I check my bank account to pay my bills and found that Hughes Net had charged me four hundred dollars and removed it from my account, plus $4.95 tec support. This company is nothing more than liars and cheats.
Unable to pay a couple of bills and provide food for my family. I am retired military and Social Security, live on a set income.
Called and they stated that I had termenated the contract to late and sorry.
Hughesnet has a commercial that says that they can give you internet where ever you are but they couldn't get my internet hooked up where I live without putting the satelite on someone elses property then they wanted to charge me if they had to do that. I used them at a previous address and was having it moved they had already charged me $138.49 for 1 month of service before they tried to move my service. When they couldn't install my service at my new address they tried to charge me an early disconnect fee and I told them I wasn't going to pay it they did waive the $280 disconnect fee BUT they only want to refund me $89 of what they charged me saying I used the service.
Hughes net does not uphold their end of the contract. Internet connection is sketchy at best, cuts off at random if it even connects at all. Calling the customer service department is impossible to contact anyone. Phone calls are disconnected, messages are not returned. I don't understand how they stay in business at all. They lock customers into 2-year contracts but don't comply with the contract.
When I try logging into my email and finally get connected, I respond to an email but upon trying to send email, I get "no internet connection" message. Very hard to conduct any sort of business or personal internet communication of any sort. Very frustrating indeed.
They say high speed internet! Pffff! More like dial up with a kick! I fell for hughesnet lies and let them install their internet because I thought I was paying too much for my current provider. I feel so stupid for believing they could be as good as Cox Communications! The salesman told me hughesnet was rated number one and Cox was number five. He told me I would be able to see the difference in speed when the Installer came out. He told me the data would be enough for a family of four who uses internet tv. The day the Installer came he laughed when I told him what the salesman had said. He informed me that hughesnet wouldn't be enough for what I needed it for. At that moment I should have told him to leave! Why didn't I tell him to leave?! ((SMH!)) I called to cancel at that moment but the lady on the phone said try us out and if you don't like it we will refund your money. I had nothing to lose...only $50 to get their service active and $100 for a router that they don't provide. My dumb a** fell for the lies again and let the Installer proceed with installation. Not even an hour later my speeds were super slow and couldn't even keep up with the game I was playing. I called hughesnet and they said we can up your speed for free to see if you're satisfied. Another couple hours and my sling tv would not load. I plugged my Cox modem back in and boom, my sling tv worked! Hughesnet was to blame not my devices. I called hughesnet again to cancel and what do you know...they had no record of my promised money back! I was seeing red by this time and let the lady have a piece of my mind. Was it wrong? Hell no! She deserved to hear my frustrations since I was just taken by their company for $150! I'm sorry ma'am is all I got from the broken English voice on the other end. She said, we can try to fix the speeds for you. I refused and said cancel it now! I'm still waiting for my cancellation email from them and to see if I get hit with more fees even though I was promised there wouldn't be any. Please do not fall for their lies! Learn from my mistakes and stay far, far away from hughesnet! Satellite is only for the people who live in a desolate area where nothing else is available. Even then it's not worth wasting your money for dial up speeds! You will get stuck in a two year contract no matter what and if you cancel before that they will hit you with early termination fees, etc, etc! DON'T DO IT!!!
Hughesnet Hughesnet is a ripoff I wish we can get something else the speed test I ran didn't give me the speed I suppose be getting like 15mbps but I'm get like 534kbps that not good they own me some more money they keep saying that i can't get any discounts I'm th
Hughes Net advertises 15 Mbps download speed. I have consistently had 0.7 Mbps (700Kbps). I've spent two hours on the phone with their "Tech" guy, after which they could not do anything because the weather is bad in Boise Idaho. I'm a professional engineer. I explained that the weather in Boise was not bad every day for the last three weeks, but he continued reading off of his manual "I understand, but we cannot do anything because of the weather...".
Their speed test showed 25Mbps. It took 30 sec. to download the 4MB file for the test. It took 15 to 30 seconds to get from one page of their website to the next. Testmy.net indicated 700Kbps. He continued to say that they could not determine the cause for the slow download speed, while his website showed 25 Mbps. If it were actually 25Mbps there would not be a problem. The fact that he continued making excuses for the problem indicates that their speed test is fraudulent.
Three weeks ago I went through the same thing with them. We spent an hour on the phone doing all kinds of tests, safe-mode, hard wired to the modem, etc. They determined there was a problem and the "next level" guy was supposed to call. Not surprisingly they didn't. Tonight they said that the results of the tests showed there was no problem.
I will pay the $2,000 that the cable company will charge to run cable to my house. I will stop payment to Hughes Net, even if I have to close my checking account to do it. I hope they sue me to get their cancellation fee. I'll spend $10,000 on a lawyer to get Hughes Net to try to make their case on the record.
I started my service on June 4, 2016 and it was a little difficult to get use to since I never had satellte internet service. Soon after starting the service there was a problem with my router and they wanted to refer me to a service to fix the problem but it would cost me $158. The service seems slower than dial-up service and they constantly try to make it your fault for the slow service. I have constantly tested the speed ( with there recommended speed test site) and found that it showed the slowest speeds in the country. I am a senior citizen and cannot afford the high price termination rate. I think this company is a scam and totally unreliable.
Hughesnet Reviews
I subscribed to the service in Sept. 16. I signed up for the 15 gig data allowance, with download speed targeted at 15 mbps. At the time of my purchase, I was told that once my data allowance was consumed within a month, my download speeds would be reduced, but would not be less than 60% of the 15 mbps, or 9mbps.
From the start, I seemed to exceed my data allowance ever 2 weeks, which I found strange since I was not streaming video or playing games on line. Each time my allowance was exceeded, my speed would decline to 100 to 300 kbps, or roughly less than dial up service. I would call Hughes and even if I found a tech person who could speed English ( their tech system is not US based as advertised ) no one could explain why my speeds were so slow. Usually, they would give me another gig of data allowance to get me off the phone.
This went on for 5 months. I finally terminated my service in February replacing Hughes with a line of site service provider and have been very happy with the new service.
If you are considering Hughes, be very careful. They will lie to you during the sales call and will later deny that their sales people made such a representation, then charge you with an early termination fee, even though the never delivered on their end of the contract, delivering the service as promised.
This was one of the most frustrating experiences of my life. The service was bad and the service center personnel were uninteligable. I would suggest you explore all other service providers before contracting with this company, and then purchase their service with the clear expectation that you will be very dissapointed.
We were told inconsistent statements several times in a three-way call regarding this 30-Day trial. Hughes Net did not honor this for us. I filed a complaint to the management, with news channel 3 to help with this issue, and the BBB regarding all the circumstances to Nate 3/15 hook up 3/25 spoke to Luv Gener & with J Lopez financial sup or SR rep. We also spoke to Peter, or Bella several others.
Jennifer finally gave me the # for Ken Schmidt the sales Manager who sent a text stating he had found inconsistencies with the call. Ken reported in a text to us he escalated this to upper management they would call us back within 48 hours and no one did. In speaking with each other reps, supervisors in financial no one gave us an address to return equipment.
On 4/11/22 both Bella the supervisor continued to refuse to get this resolved even thought I read what the online statement was. The supervisor told us to use for browsing. We informed her this was only for work we have a separate land line Frontier for other stuff. We are not paying high dollar for a product that does not work.
They refused to honor what we were told and not offer solutions. I would ask questions about who to speak with to help the financial supervisor would say there's nothing she can do. I ask about getting a sales manager and it took several times to get an answer to this. The financial supervisor would continue to not honor what we were told us and not even offer to listen to the calls we've made stating she could not do this.
Several times we called for help with troubleshooting and no one came to our home to troubleshoot refusing saying nothing they can do until this day when we asked to return equipment close the 30 day trial out. I said I was told on 4/8/22 by Peter the call I had this would not work with VPN I have to cancel services prior to 30 day trial.
Why we called back 4/11/22, and do not understand why no one would do this. Suggested to keep equipment when I read if we keep it we'd be charged. I asked for an address no one gave this to us. The call we in a 3 way call on 3/15/22 let Nate/Nathan in Sales know about my remote work the platforms, the VPN, & at this time 4/11/22 was told by the rep it would not work with VPN.
He suggested I cancel the services. I've had to explain to my manger the problem was the ISP. I had to switch to another ISP which was prior to the 30 day trial for Hughes. I am with Visat now and they've worked out better for me and my needs. On day's I had issues the tech took a call walked me through that and offered to come out to troubleshoot if needed.
We are still waiting for a response from Ken Schmidt in sales and to have an upper manager to follow up with us. My mother paid $199.00 up front prior to my move here with my parents. The Financial supervisor only offered to reduce the bill to $324.00 even with us explaining to her on 4/11/22 this is not what we were told by Nate on 3/15/22 asking that they honor what we were told.
Instead we got rude comments from the SR Specialist/Supervisor that it was not her problem. I asked her do you work for Hughes Net and you are the supervisor then this would be a company problem as she would represent Hughes net. The customer service, rude comments, not calling back, over charging, selling products not honoring what they say is not appropriate.
I feel they did this in order to have us not get the equipment sent back to them in time then they could charge us the fees. Speeds were not working, I could not log in d/t VPN I use for my job, and no one came out to check sattelite dish like we were told.
Beware these scam artists. I first became acquainted with HughesNet when they attempted several $700 fraudulent charges to our company debit card, which were reversed by the bank. Then, they sent a fake invoice and collections attempt to our business, stating that they haven't received payment for services that we have never had. The website is myhughesnet.com according to their fake invoice.
The phone numbers on the invoice are 866-874-2369 and 866-347-3292. When I called, and explained what happened, the guy hung up on me. I hope their scammy faces melt into their headsets. I can't stand con artists and they are despicable. I genuinely hope they read this and see that I hope they all die a miserable death.
I was told that I would have great internet service with unlimited data and that I could use unlimited devices on the service with no interruptions or buffering.
About 3 or 4 days after installation the services started slowing down. After talking to several people in customer service I was finally told that I could buy extra GB starting at $9 for 3GB up to $75 for 25. I was also told on that phone call that for every 90 minute movie I watched I used up 200 GB and that's why it had slowed down. None of this was mentioned in the original call for the services.
So, in order to have the services that they promised me I had to pay my bill which was $66 a month and then a few days later buy more GB everytime my data slowed down to almost a screeching halt. I refused to give them another dollar and that's when the threatening phone calls and letters started.
Then I received a return box and a letter saying that I needed to climb on my roof, detach their equipment and send it back or I would be charged $400. Their services is nothing but a big rip off. I don't even see how they get to stay in business.
The only thing fast about hughs net is them taking your money.
I am so disappointed in HughesNet. Upon installation of the equipment the service did not work. Our second home is in a rural community. We kept our old service up and running even though it was a much higher cost based on the installers recommendation. The installer said to give it a couple of months since updates were being performed. We did and still no service and therefore no data was used. Now I am being charged for a $400 cancellation fee. I just had a supervisor, Christina, hang up on me after being on hold for an hour. Therefore HughesNet is installing equipment and having people sign contracts where they do not have service and then charging them an outrageous cancellation fee when their service does not work.
We have been with Hughesnet for several years and have found it to be one of the most dishonest Internet Service Providers. I was told and it is stated in the service agreement that upload speeds may be adequate for basic VOIP usage. Despite our best efforts to get Hughesnet to work with three separate VOIP phone servers we have never achieved any success. Hughesnet is not upfront about this and will pretend to work with you while you spend countless hours attempting to get the upload services to work while THEY KNOW that upload speeds are not sufficient.
This is called baiting customers with false services. They misuse your time and money knowing full well that they cannot and will not provide reliable upload (or for that matter download) speeds, and then when everything fails and you have no other option be happy to sell you their phone system which is not a secure connection and doesn't work reliably half the time (people cannot hear you when you speak). They have a reputation for playing dumb and pretending to offer the stated service meanwhile failing to successfully provision any reliable upload speed.
Legally this counts as fraudulent misrepresentation, and the proof of such a claim is that most if not ALL Voice over Internet companies state that their services WILL NOT work with Hughesnet, though hughesnet continues to claim it offers upload services that will accomodate voice which needs only 1mb or less. Hughesnet tells its customers that it's packages "MAY not work with VOIP" where as in fact and it has been proven that Hughesnet "WILL NOT WORK WITH VOIP". I signed up for hughesnet on this condition, because a steady 1mb upload is required for me to work from home. I have since been laid off, and am stuck with a 24 month contract service that ABSOLUTELY IS NOT SUITABLE for anyone with work from home requirements such as VPN, VOIP, or even basic voice chat.
I would like to join or start the process of a class action law suit against Hughesnet. Their-service agreement should have read: Hughesnet WILL NOT WORK for any customers with VOIP (i.e. work from-home requirments). Instead this is obfuscated by LIGHT LANGUAGE which leaves the customer assuming it COULD work. If you have had similar issues please comment...now is the time to stand up to Hughesnet people! They have already had a similar class action law suit and they still have not reformed their dishonest use of language and false service claims! It's time for another!
Hughes net bills in advance monthly. I decided to cancel my service on March 6th. My cylce is March 3rd to April 3rd. I called to cancel and told them I'm taking down their dish as I have had the new provider install their dish. This was done on the 6th of March. Since they bill in advance and I paid for the entire 30 days I was expecting a refund.
On March 9th I called again and asked why my account is still open? The internet where I log on too, to check daily usage is still activated. So I called and aske why? Upon the phone call Hughes net will do a systems check. They say all is running fine and please hold for the next rep. When the rep came on, I asked why my account is still active.
They said no it is cancelled effective the 6th. I told him my account still shows active. He assured me it wasn't. I called a 9 days later asking where the box it to return my equipment is. Upon this phone call, Hughes new did a systems check and again said all is fine. When I waited the 50 mins for the rep to come on I asked how can the systems check turn out fine when their dish is NOT installed?
She said my account is cancelled and the "Standard Cancellation" is effective the next billing period. That means they keep my prepaid money for the remainder of the month! I told her I get to decide when I cancel my account and not them. I cancelled on the 6th, 3 days into the prepaid billing and I want a refund.
She said it is their policy to cancel on the next billing cycle to "Give me a chance to reactivate". I told the rep on the 6th of March that I will not be reactivating since the other provide is installed and up and running. I had to actually fight with this person on the phone in order to get my refund. How is this legall? How can they put their "policy" over my request to cancel. They must be making a helluva a lot of money doing this!!
I signed up with HughesNet and immediately noticed that I could not stream movies etc without it stopping every 2 minutes to load. I complained immediately and they didn't fix the problem. I finally called to cancel because I couldn't use the service without interruption.
Even though I had been a GOOD customer and paid on time for over a year (with horrible service) they wouldn't let me out of my contract without paying a disconnection fee of $225. NOT FAIR because I couldn't use the service.
DO NOT USE HUGHESNET!
Hughesnet internet is the absolute worst! Plain and simple, it does not work. For the first month you will glide along and everything seems fine, then someone, somewhere throws the switch and bam! Your internet instantly sucks forever. No streaming, you can't even get your phone to work properly. The speeds are so slow.
In addition to the sucky internet experience, they will trick you into buying their satellite dish ( yes, the one that goes on your roof). I had decided to buy the modem so that I would not have to pay a fee to rent it, well, they included the satellite dish on the bill as well. I NEVER said, or agreed to buy the satellite dish. Well, guess what? I am now selling a satellite dish that is brand new, and worthless to me because I have paid the ridiculous 400$ cancellation fee (that should have been the red flag for me- I feel like an idiot). They will not buy back the dish even though they somehow without my consent tricked me into buying it. It is brand new and sitting right on top of my house.
How do these people live with theirselves? Its a crime. Its a racket. DO NOT EVER EVER EVER GO TO HUGHESNET FOR INTERNET.
I'd rather use the old rabbit antennas than ever go to Hughesnet ever again.
I subscribed to Hughes Net internet service. They sent a third party installer to install the hardware. I asked the installer to put the dish on a pole but he said he had to put it on the roof. While he was up there he knocked a hole in the roof and did not tell me about it.
I walked into my study after a three day rain and the floor was wet. I had to repair a portion of the roof, half the ceiling, an outside wall, one and a half inside walls and the floor. I called Hughes net. They said it was the third party responsibility.
They gave me the name of the company but they said they were not the company that installed the dish. I asked Hughes net to give me something saying they were the companu but Hughes net said they could not do that.
I took Hughes net to small clames court and won a judgement. The court said I have to get the bank name and address thet Hughes net uses to file a garnishment but they haven't given it to me.
Misrepresentation about their internet speeds. They will blame the customer for using too much data. Data plans are VERY pricey for very little data. Slowest internet service I’ve ever experienced. Others have mentioned the same thing. They claimed to be the only provider in the area. This is a lie. It may have been true in 2004 when the area here was a barren desert. Now there are multi billion dollar companies in this exact locale. I told the Hughesnet rep. I was going to use Veracity. She questioned me as to what they offered. I was initially going to transfer my contract to my new location (literally moved a street over). She said it would costs $250 and a one year contract. When I said I would simply cancel she said she would waive the additional year. I didn’t want to pay $250 to transfer garbage. I told her that the plan I had should have been $59. She claimed we used too much data and it was one fault service was slow. My bill was up to $120/month so they were billing me for something. She told me to cancel I would have to remove the transmitter from the dish (on the roof)...I told her that was not possible. She said a contractor of theirs would but to remove the transmitter it would be $150 and some additional cost up remove the dish, which would not tell me. Very rude, non-apologitic, no concessions for horrendous service.... During a winter storm earlier in the year their dish moved and they wanted TO CHARGE me to have if recalibrated. Very anti-costumer! Dishes get moved by nature constantly, they could at least do their job and tend to these things in locations we cannot reach as leg of their service. The installer himself was very defensive. He said it was great service, that he had it himself, and I can’t compare apples and oranges - meaning them and fiber optic....so again, the focus was on defending their excessively expensive, unnecessary in this area, and horrible service, along with ensuring I knew I as the customer was the problem. To cancel cost me close up $500.00 I am in fear of this company and what else they many do to me financially because they are unethical, unscrupulous, and not costumer oriented. Do not use them under any circumstance!
Contracted for 2 yrs at 79.99 plus equipment rental service often had so much buffering could not watch movie. Canceled after 2 yrs was offered rate of 49.99. Still canceled but they were going to charge me $300. If equipment not returned which involves getting on roof. Decided to take the $49. offer and continue service. On website they are offering free standard installation and basic 10mb for $49.99 locked inrate for 2 years. When I try to resume my service, first they say $49.99 is only for 6 monthes then it goes back up. Second person I talk to states 2 years but they are going to charge me installation charge of $160. even though I already have the equipment service has only been off for a month and only needs to be plugged back in. Feel this is really a ripoff. I am senior citizen but will hire someone to get on my roof to avoid the excessive $300. charge if equipment not returned.
Internet scam, in which they use websites to falsely advertise companies numbers and then connect you to one of their internet people. They use your phone number and sell your information to an installer and other scammers, who binds you into a $400 cancellation contract for 2years. As well as $400 deinstallation fees. They falsely represent themselves and their contract commitments.
They advertised if for any reason within 30 days you are not happy with their service they will refund and cancel your service without penalties
HughesNet Gen5 The sales people mis represented the service, then they wouldn't cancel. Consider this fair warning, do not do business with these people, you'll regret it.
There are thousands of stories all over the internet about this organization, most of them include things we've experienced. Yes they've been awarded "purchased" a Stevie award from the American Business Institute but that too is a scam. Some good rules of thumb are as follows:
Never do business with an organization that makes reaching top executives difficult.
Never sign a contract you haven't read. If you do you get what you deserve. If the company wants to do business with you they'll keep the contract short enough to read.
Before doing business with any organization check the reviews and look for complaints.
We moved into our new home in September 2017 and had Hughesnet installed for internet service. I was told we would have the high speed of 25 MB. I get that only for 10 days and then my speeds reduce drastically. For a download speed I get .31mbps and upload I get .18 mbps. When I ordered the service I stated I may use vpn. Agent says no problem it will just be "a little" slow. Couldn't connect so I gave up on that as I lost my job anyway. I stated I have DirecTV that connects to the internet again agent says no problem. After the first 10 days of each month, I get a message on my tv that the internet is disconnected or too slow. I stated that I use the Microsoft Xbox live games on my computer with no physical Xbox. Again, no problem as long it isn't a multiplayer game. The games have that option but I just want to play as a single player and do not use the multiplayer option. My bill is charged to a credit card every month which I did not want.
I called Tech Support about these issues. Agent sounded as if from a foreign country, I know that may not be the case but just stating. I told him the issues and he stated I had used all of my data and would experice a slow down. I state how about almost non existent and I have to use my mobile phone to access the internet for important financial transactions. I asked if I was upgraded to GEN5 as advertised with no "hard data limits". I didn't actually get the answer to that question as he stated there are no hard data limits because they don't cut off the internet access completely. This is misleading in their TV adds. I stated I did not want my bill being paid by auto draft every month. He stated I do not want to change the option to paying it myself and closed that discussion. He offered me 3 free tokens which were used up within a few days. They continually want you to purchase tokens to an already over-priced service. The terms and conditions state there is up to $400 early termination fee.
This is bull. So you basically are paying for approximately 12 months of service. This is rediculous amount to charges. I guess that's how they stay in business because once you agree to the terms of service which was read to me so fast and now I know incorrectly as the agent stated the amount of $240 uner the voice terminination. If I had looked at the reports first here, I would not have subscribed to this service except we were new to the area and was told by AT&T to call Hughesnet for service. Bad choice to enter into any multi-year contract with any service provider.
Salesperson spoke good English,but misrepresented their product. Promised 25 Mpbs on internet,except during peak hours when that could go down to 1-3 Mpbs. I am 73 y/o and home almost all the time. My cell doesn't work effectively where i live so a dependable phone is a must. Having 4 doctors and several serious health problems,I cannot have a service like theirs,which is VERY undependable.Internet would freeze sometimes or go very slow. This was TRUE at all hours,not just the peak ones. Customer service and tech support people were all from foreign countries and spoke very poor English. I believe they had a script they followed and if your questions weren't in the scope of the script,they would ignore what you were telling them about the problems you were having and simply return to their script. I must have talked to people on the phone and on internet chat for 10+ hours and not only received no help,but they also refused to send someone out to check everything.From the beginning to the end this has been a nightmare,almost like a Twilight Zone episode. This so called company(?) doesn't seem to give a darn about their customers. I am waiting to get my old number transferred back to my original ISP. Even though they only offer 2 or 4 Mpbs,they are a hundred times better than this company.I really don't know why they are still in business. Some lawyer that values justice should launch a class action suit against them. VERY SAD!
Hughesnet has sent an account to collections with my name on it that was fraudulently added and refuses to take my card off the account.
Hughes Net just came out with their Gen5. The commercials promise 25 mps up and 3 down, which is much more than our local phone company can provide. We called to inquire about this program. In 2015, we had called them to ask about the Gen4, but they could not promise more than our phone company gave at the time, although they still took it upon themselves to perform a hard inquiry on my husbands credit. So this time, the hard inquiry was an issue with us when we called again. The sales person told us that the only way to avoid a hard inquiry was to purchase all the equipment. He promised that we would be able to keep our old phone number and that our bills per month, because of the purchase would be a certain amount. Being a gaming/streaming family, and needing more internet accessablity to the family, we decided to go ahead and purchase the equipment and start with a new company.
The tech came later that week to install all the new equipment, gave us the new phone number and told us to call customer service to have our old number ported to a Voip system to keep it. So he leaves and we call. Come to find out, the hard inquiry was done again, even though we were promised it was not. (according to the customer service lady we spoke to, any time u enter a two year agreement, they do a hard inquiry. Even though we were never told about this two year agreement that we just entered, this is the first time we are hearing about it!) OK, so two lies right there. Then we find out that we cannot port our old number as the phone company we have been using is not compatable with their system? Are you serious? So, we spent almost $500.00 on equipment that we clearly didnt need, nor is compatiable with anything else once we are done with this crap company! They perform hard inquiries just for calling them, even if you do not purchase with them, have sales reps that are clearly working on commission, lieing to people to get them to buy what they don't want or need, they gave us a crap phone number that is the most randomist of numbers I have ever seen in a phone number and billed us again for taxes they forgot to bill us on the equipment we purchased the first time and all we have gotten from them so far is "I understand your frustrations."
Nothing has been done to satisfy us or even investigate the wrongful and misleading behavior of their sales rep. This is the most disrepectful company we have ever had the misfortune in dealing with. I would never advise anyone to work with them, nor purchase anything of thiers unless you enjoy being lied to, mislead, ill treated and never given the courtisy of lube or a thank you!
The internet service provided by Hughes Net was substandard to say the least , slow and spotty, I called to terminate service and billing since my family was moving out of state . Recnetly sent an email stating an ungodly amount owed to them over $ 900 dollars , hated the service too slow to operate a small business . Paid over $ 100 dollars monthly for service that wasnt worth it . BE AWARE OF HUGHES NET ! Shorty Opelousas, LA.
I was told by the sales rep that I had ten days from installation to cancel and receive a full refund. I explained that I worked from home and also go to school from home and have 4 people in my home including children. I needed to have the internet capable of handling internet on multiple computers, X-box, play station, cells phones, ect.... They came out the next day 3/18/17 to install phone and internet and after more than 5 hours the internet was not fully functional and the phone service as able to be installed at all. The installation tech then tole me he had another job and could not spend anymore time trying to get it to work and that he had wasted too much time trying to get in touch with tech support and they "sucked". He was foul mouthed the entire time he was in my home and kept swearing in front of my children as he was very frustrated with his inability to get the products to function. He then told me to call tech support and have them mail me new equipment and install it myself. I insisted that he send another tech out and he finally agreed. That night I called tech support to ask for help with the internet service as he mentioned that the 5g would actually work if I could get it running. After two hours on the phone with tech support, still no progress was made. The next day 3/19/17 another installation tech came to my home and spent nearly three hours and yet failed to get the services to work. But still left the non functional equipment in my home. After two days of foul mouthed dirty footed techs stampeding in and out of my house I called to cancel the non functioning services. I was told the only way to get my money back was to send the equipment back to Hughes Network Systems 16060 Industrial Drive Gaithersburg, MD 20877. I returned the equipment and contacted Hughes Net with the tracking number 2315135 00000 26342995 as they instructed me to on 3/21/17 and was told a full refund would be processed $516 once the returned equipment was received. On 3/23/17 I call to verify the return was received and signed for by C. Leister Updated Delivery Day: Thursday, March 23, 2017 Signed for By: C LEISTER // GAITHERSBURG, MD 20877 // 2:43 pm. I was told by "Ray Langston" that the only refund I would be getting was for $45. I then asked to speak to a manger and was told that "advanced billing" needed to be consulted and that I could not speak directly to them. After more then an hour on the phone and being placed on hold several times he told me he had spoken to "Mary Ann Torres" in advanced billing and I would be refunded $516.47 for the entire amounts of debits to my bank account for undelivered services and the confirmed returned equipment. He then told me the full refund would not be processed until 10 full days from my last charge date of 3/19/17 which will be 3/29/17. And to top it all off I must call Hughes Network Systems back again 3/29/17 and reference my case numbers to have them follow through and complete my refund.
We are unable to access any website with an SSL certificate (think Amazon, Facebook, etc) and our internet speed is slower than my cell phone wifi. We tried for 7 months to rectify the issue and they continually tell us it's not an issue on their side and it has to be us. We bought a new router, still didn't work. Then we bypassed the router completely, restarted the modem multiple times and still the ONLY fix was connecting our computers to our cell phone Verizon wifi.
Guess what happened when we connected to a new Wifi service: everything worked fine. The problem is Hughesnet and their terrible customer service says they want to charge us $1000 to cancel the fee.Unreal. This is the worst company ever - DO NOT get tied into them. Speaking to their customer support is like being talked down to as an idiot. They claim not to be able to waive the $1000 cancelation fee and want us to pay it for a service that DOES. NOT. WORK.
Signed up for internet service with Hughes net 25 Jan 17. Gave me 10 gig use for normal hours and 50 gig for off hours, ( which is 2 am to 8 am).
After two weeks went through the 10 gig and was over. Called Hughes net on 22 Feb 2017 to cancel service. Lady on the receiving end said that i had called in time to cancel (trial period) without having to pay for equipment ($399.00). But like a idiot I let her talk me into staying with an extended trail period to 28 March 2017. Also increase my account to 15 gigs. (Case #102801246).
Anyway, ran through 15 gigs in two weeks also, plus service was very slow. Called 27 March 2017 (866-347-3292) to cancel service. Again another lady tried her best to talk me out of it, but I stuck by my decision to cancel. (Case #10352990). She stated that my trail period had expired on the 26th of March 2017. I corrected her and gave her the pryor case nnumber. She stated you are correct and said they would be no fee for early termination to the contract. Also said a box would be sent for return of equipment within 45 days.
Well, this morning (3 April 2017) I check my bank account to pay my bills and found that Hughes Net had charged me four hundred dollars and removed it from my account, plus $4.95 tec support. This company is nothing more than liars and cheats.
Unable to pay a couple of bills and provide food for my family. I am retired military and Social Security, live on a set income.
Called and they stated that I had termenated the contract to late and sorry.
Hughesnet has a commercial that says that they can give you internet where ever you are but they couldn't get my internet hooked up where I live without putting the satelite on someone elses property then they wanted to charge me if they had to do that. I used them at a previous address and was having it moved they had already charged me $138.49 for 1 month of service before they tried to move my service. When they couldn't install my service at my new address they tried to charge me an early disconnect fee and I told them I wasn't going to pay it they did waive the $280 disconnect fee BUT they only want to refund me $89 of what they charged me saying I used the service.
Hughes net does not uphold their end of the contract. Internet connection is sketchy at best, cuts off at random if it even connects at all. Calling the customer service department is impossible to contact anyone. Phone calls are disconnected, messages are not returned. I don't understand how they stay in business at all. They lock customers into 2-year contracts but don't comply with the contract.
When I try logging into my email and finally get connected, I respond to an email but upon trying to send email, I get "no internet connection" message. Very hard to conduct any sort of business or personal internet communication of any sort. Very frustrating indeed.
They say high speed internet! Pffff! More like dial up with a kick! I fell for hughesnet lies and let them install their internet because I thought I was paying too much for my current provider. I feel so stupid for believing they could be as good as Cox Communications! The salesman told me hughesnet was rated number one and Cox was number five. He told me I would be able to see the difference in speed when the Installer came out. He told me the data would be enough for a family of four who uses internet tv. The day the Installer came he laughed when I told him what the salesman had said. He informed me that hughesnet wouldn't be enough for what I needed it for. At that moment I should have told him to leave! Why didn't I tell him to leave?! ((SMH!)) I called to cancel at that moment but the lady on the phone said try us out and if you don't like it we will refund your money. I had nothing to lose...only $50 to get their service active and $100 for a router that they don't provide. My dumb a** fell for the lies again and let the Installer proceed with installation. Not even an hour later my speeds were super slow and couldn't even keep up with the game I was playing. I called hughesnet and they said we can up your speed for free to see if you're satisfied. Another couple hours and my sling tv would not load. I plugged my Cox modem back in and boom, my sling tv worked! Hughesnet was to blame not my devices. I called hughesnet again to cancel and what do you know...they had no record of my promised money back! I was seeing red by this time and let the lady have a piece of my mind. Was it wrong? Hell no! She deserved to hear my frustrations since I was just taken by their company for $150! I'm sorry ma'am is all I got from the broken English voice on the other end. She said, we can try to fix the speeds for you. I refused and said cancel it now! I'm still waiting for my cancellation email from them and to see if I get hit with more fees even though I was promised there wouldn't be any. Please do not fall for their lies! Learn from my mistakes and stay far, far away from hughesnet! Satellite is only for the people who live in a desolate area where nothing else is available. Even then it's not worth wasting your money for dial up speeds! You will get stuck in a two year contract no matter what and if you cancel before that they will hit you with early termination fees, etc, etc! DON'T DO IT!!!
Hughesnet Hughesnet is a ripoff I wish we can get something else the speed test I ran didn't give me the speed I suppose be getting like 15mbps but I'm get like 534kbps that not good they own me some more money they keep saying that i can't get any discounts I'm th
Hughes Net advertises 15 Mbps download speed. I have consistently had 0.7 Mbps (700Kbps). I've spent two hours on the phone with their "Tech" guy, after which they could not do anything because the weather is bad in Boise Idaho. I'm a professional engineer. I explained that the weather in Boise was not bad every day for the last three weeks, but he continued reading off of his manual "I understand, but we cannot do anything because of the weather...".
Their speed test showed 25Mbps. It took 30 sec. to download the 4MB file for the test. It took 15 to 30 seconds to get from one page of their website to the next. Testmy.net indicated 700Kbps. He continued to say that they could not determine the cause for the slow download speed, while his website showed 25 Mbps. If it were actually 25Mbps there would not be a problem. The fact that he continued making excuses for the problem indicates that their speed test is fraudulent.
Three weeks ago I went through the same thing with them. We spent an hour on the phone doing all kinds of tests, safe-mode, hard wired to the modem, etc. They determined there was a problem and the "next level" guy was supposed to call. Not surprisingly they didn't. Tonight they said that the results of the tests showed there was no problem.
I will pay the $2,000 that the cable company will charge to run cable to my house. I will stop payment to Hughes Net, even if I have to close my checking account to do it. I hope they sue me to get their cancellation fee. I'll spend $10,000 on a lawyer to get Hughes Net to try to make their case on the record.
I started my service on June 4, 2016 and it was a little difficult to get use to since I never had satellte internet service. Soon after starting the service there was a problem with my router and they wanted to refer me to a service to fix the problem but it would cost me $158. The service seems slower than dial-up service and they constantly try to make it your fault for the slow service. I have constantly tested the speed ( with there recommended speed test site) and found that it showed the slowest speeds in the country. I am a senior citizen and cannot afford the high price termination rate. I think this company is a scam and totally unreliable.