I contacted hughesnet sales rep 6 months ago and she proceeded to tell me that I could use it for wifi on my phone and that with 10 gig of data, I can watch TV. It worked great the first month which is the trial period. After that, my data was gone in 3 days! I called several times to complain but with no improvement. I called to cancel today and he threw the early cancelation fee at me. I'm not paying for services I didn't get that were promised to me.
Hughesnet has had dropped signals, not internet at different times and speed much lower than posted. Their recordings on the phone state they are at capacity. Takes over an hour to speak to someone and they you might have to wait again for the right department.
I have since filed a complaint with the BBB, FCC and handed over the case to Fairshake for arbitration. I even paid out the equipment in cash to begin with.
Since last the week before Christmas, the email addresses for both my church and my accounting practice have been tampered with by labeling them as spam or simply blocking them- outgoing or incoming- altogether. Their clear interference has caused one really good customer to talk about litigation against Hughes Net for blocking our commerce.
Another ploy they use is to force me to keep putting in my password for a particular email address over and over again- as many as a dozen times. I sell my time so this has grown expensive! Many calls and hours of waiting for customer service has produced zero changes!
It really began getting nasty when I said no to a 100% increase in Monthly fees for a business line. The downloads went from 50gb to 1 BYTE per minute! Have videos of this since last summer.
I had a two-year contract with Huges net satellite internet service and paid on time each month. When my contract was up in July of 2019 I called and canceled my contract. Nobody said anything about returning their equipment.
A month later I received a box to ship said equipment. A week later I got a bill for 324.00! Then they took it out of my bank account without telling me or getting my consent on October 27, 2019. Now im 317.75 dollars over-drafted!
They charged me $71.83 on 11/30/18 on my charge card and was only to charge $14.00 for a class that you have to take. This was suppose to be free, besides the $14.00 and where they came up with this $71.83 is beyond me. I can not reach anyone or find them now. HELP!!!
After asking for an RMA for several months. Hughesnet committed fraud by signing my name to a new 24 month contract after installing new equipment that I said I did not want. The customer rep even said it didn't look like any previous signatures. Had to return they're equipment at my expense. And now they are saying I owe them over $400 for disconnect fees. We have not had adequate service since we got it and have tried to cancel numerous times just to be put on hold. Disconnected. And promised upgrades at no charge. Then the bill comes and extra charges are on the bill.
I LIVE INA URAL LOCATION NEED INTERNET SRVICE ONLY AVALIABLE WAS HUGHES SAT. HAD IT INLTALLED WAS GOOD FOR A YEAR AND A HALFI NOTICED THEY ADVERTISING THE GEN 5 DID THINK MUCH ACCEPT WHAT WAS WORKINGWERY WELL WAS ABLE TO NETFLIX AND DOWNLOADS WERE DECENT .
A MONTH LATER MY INERNET SLOWED DOWN FROM 12 BPS TO 5 OR 3 SO I CALLED TO REPORT PROBLEM SO WE THROUGH TESTING MY EQUIP. FOR A LONG TIME (HOURS) THEY COULD NOT COME A REMEDY SO THEY SENT THEIR TECHNTION TH CHECK , CAME THAT WEEK AND MADE ALL KINDS OF TESTS HE COULD UNDERSTAND WHY INTERNET IS SO SLOW .THEY CONACTED ME . AND SAID MAYBE EQUIPMENT HAS NOT WORKIN SO SAGGESTED TO UPGRADE TO GEN 5 WHICH IS FASTER AND BETTER 25 BPS I ASKED HOW WILL THIS COST ME THEY SAID IT WOULD BE THE PRICE AS BEFORE $ 80.00 OK . THEY THEY WILL SENT THE NEW EQUIPMENT TO REPLACE THE OLD ONE IN 7 DAYS , THAT WAS HOWEVER AS SOON I HUNG MY PHONE MY INTERNET WAS FAST AGAIN ON MY OLD EQUIPMENT RUN 25MBS . THE WAY I SEE IT THEY SCAMMED ME INTO DIFFERANT UPGRADE THE PURPOPSLY SLOWED MY INTERNET JUST FOR THIS PURPOSE AND MY SERVICE WENT UP $106.87 THIS WENT FOR 2 MONTHS THERE I DID MIND THAT COST IT WAS WITHIN MY BUDGET 2 MONTHS IT WENT UP T $116.87 NOW I AM STARTING TO WONDER WHAT IT WILL BE NEXT . YES THEY A HEFTY CANCELATION FEE $350.00 I THINK WE TO CLASS ACCSION SUIT AGAINST THEM
I signed up for services with Hughes Net on 10/23/2016 in order to get a faster internet service out in the rural area in Kaufman County. After about two weeks, the internet kept disconnecting and was super slow. Originally when I ordered this service, I explained I wanted it to basically watch Netflix on my new 4k Smart TV. I asked how much Netflix time I would get with the service I was signing up for- they told me 20 hours.
Not true. I called after 4 weeks when I was constantly having to reboot my modem and reconnect the internet to my tv. They told me it was because I had already used up all of my data and I was running at dial up speed! I told them I wanted to cancel my service. The representative, who didn't speak good English, continued to try to talk me into trouble shooting and upgrading my plan to more data which cost more money, I told them- NO, just cancel my service.
The representative told me that I was under the 30 day trial period so If I cancelled there would be no penalty. I said great- cancel it. They continued to try to keep my service and then offered three months of a discounted "upgrade" at the same price I was paying currently. He would make a note ont he account that I called in within the 30 trial period and that if I was still unsatisfied with the service, I could cancel without penalty at that time.
I had Windstream reinstalled and tried it, then tried Hughes Net over the last two weeks. Hughes Net still is not satisfactory. I called today to have them cancel my service. They told me they could troubleshoot to help me better my service. I said no just cancel. I also told them I had called on 11/22/16 to cancel, but they gave me an extension to try an upgraded service and if still not satisfied, i could cancel then. The representative on 11/22/2016 said since you called within the 30 day trial period I will make a note that you called prior to the 30 days so you will not be penalized if you decide to cancel after the 3 month upgrade.
I am not satisfied and tried to cancel today. They told me I was past the 30 day and I would owe $400. I tried to explain all of what I just stated in the paragraphs above. They still said that is not how it works, if you cancel you will owe $400 because you are past the 30 days. I asked to speak to a supervisor- same results. I asked who the supervisor reported to and was told they are not allowed to give that information out. I asked why and was told, its not needed or necessary.
I also asked for a copy of the recorded conversation of the initial sign up. They told me it was strictly for quality improvement and they did not release those. They also told me they would send me a box that I needed to put the equipment in. I told them they sent someone out to install it, they needed to send someone out to take it down that I was not going to crawl up on my roof. They then told me if I did not send it back they would charge me $300.
This company is full of misleading information and entrapments. They know exactly what they are doing and how to get people trapped into situations where they are not receiving satisfactory service but paying premioum prices.
This report comes to you as a David and Goliath story. My husband a professional DJ/KJ originally signed-up with direcway(sp) for satellite internet service around 20 years ago. For the past 20 years we have not been able to find a better provider in our rural marion county area. Every time we have a problem it costs! The first problem cost around $300 to repair the satellite we just bought from direcway which had used parts on the receiver. We have always had to sign a two year contract and have always had our tech support calls outsourced.
This time around, our ten gigs of bandwidth had started to deplete in a matter of an hours and days; 800megabites, 500 megabite, 400megabites). As always with hughes.net(bought out direcway) it took several days to reach a tech support on the phone. We actually had a tech come to our house and replace the modem but first the tech on the phone said we would have to spend $174.00 to replace the not even six month old modem. To no avail, we have only about 1.7gs left and more than 10 days left before we start our new monthly allowance.
My husband never pays a bill late and has updated equipment as well. We have filed complaints with the FCC too. My husband pays approximately $65 per month for 10gigs during prime time and 50gigs from 2am to 8am. At athe very least, I hope that 6 on your side will go to hughes.net's public forum. I think you will find it enlightening.
HughesNet advertises high-speed satellite internet service so I ordered my service from them after my old service kept having problems where it would constantly go down and I was unable to access the internet when I wanted to on many occasions. They were completely unable to explain to me why it kept gong down so I switched to HughesNet which was only one of a very few that serviced my area. My contract with them was for two years.
When I first got the service I found that the speeds of uploads and downloads was comparable to dial-up intrnet service which, as everybody knows, is definitely not high speed. When I noted this I upgraded my service with them to the fastest they had available and found that there was no difference between the two advertised speeds. Since this was completely unsatisfactory to me, I cancelled their service and they charged my credit card almost $400 for early disconnection which was completely unfair because they didn't deliver high-speed service as advertised and promised verbally. I came to find out later that they don't guarantee their advertised speeds.
Whatever you do, don't do business with HughesNet because their service is a rip-off. Simply get dial-up service at a much lower rate with no contract and you will get the same service quality as they deliver. HughesNet internet service is definitely a major rip-off.
I can prove that hughesnet steals back the data they sell us. A couple years ago we were having some work done in our yard & the cable was cut from the hughesnet satellite going to our modem. Obviously if the cable is cut from the sat to the modem we couldn't get online til a new cable was installed. When the new cable was installed we checked our usage & found that over 10% of our data cap had been used when we couldn't have even possibly been online. After a run around on the phone with hughesnet reps, a member of the advanced engineering team told me that data depletion can come from hughesnet's side & they don't know why it happens & there's nothing they can do about it. Suuuuuuure.
Last year in 2k15 before hughesnet's huge outage, i was calling them up for months telling them about data depletion. A single day before their outage they ordered me a new modem claiming it was our faulty modem, when their own diagnostics said there was nothing wrong with our modem. The next day hughesnet crashed. First they said it was thunder storms, then it was server degradation, & several other excuses. At least we got a free token out of it. Big of them. Actually i've got several free tokens out of hughesnet reps over the years but it's nothing compared to the data they're stealing.
We're still on the gen3 package here because it's unlimited from 2-7am whereas their new gen4 package only gives you 50 gigs per month from 2-8am. In february 2k15 we used over 60 gigs in their free zone thus gen4 wouldn't ever work for us. When i talk to the neighbors about their gen4 speeds they say the speeds are no different than gen3. We're lucky to get 1.5 mbps here. Usually it's dial up type speed slowness but at least dial up is unlimited.
Hughesnet never told us what their data cap was when we got it years ago. They just said if we download too much they'll slow us down. We get roughly 13 gigs a month. 375 megs a day but if we use all of our daily allowance we only get approximately 325 megs for the next day. Don't get me started on that.
The moral of hughesnet's story is never get hughesnet. Stay with dial up until something unlimited comes along. Hughesnet are corporate con artists and they know it.
Hughsnet oversells its satellite capacity leaving consumers with much less bandwidth than specified in contracts. This is masked by sophisticated throttling techniques unknown to most unsatisfied consumers. You may get contractual download speeds when running a speed test but once you try to download a large file or stream video say hello to throttling. As such, forget about streaming unless you want to watch a program in less than standard definition. If you just browse websites the service works fine but in today's world where most people stream video Hughsnet just can't deliver on their contractual promises. Although the contract does state that speeds are only guaranteed up to a certain agreed upon amount, the facts dictate that Hughsnet employs throttling continually because of over selling its product. In essence, consumers seldom if ever get the bandwidth paid for when attempting to stream video or download large files. Even more frustrating is when one contacts customer service. There is a pat reply of attempting to blame the lack of bandwidth for streaming on the consumers equipment - router etc., stating everything is fine on their end. The bottom-line is they have over-sold the capacity of their satellites and use sophisticated throttling techniques to split the available bandwidth among their customer base, especially during prime time usage. This also explains the phenomenon of receiving acceptable speeds during testing, leaving you to believe you're getting what you subscribed to. Keep in mind that a speed test takes about a minute so throttling won't kick in, but when their equipment senses streaming or downloading - longer than a minute or so - the throttling slows the speed down based on how many people are using the system. Hughsnet continues to oversell its satellite capacity and use technological gimmicks to compensate.
These unscrupulous marketing schemes mislead people upfront convincing them that acceptable video resolution when streaming and downloading at speeds close to agreed upon values are possible. But once the contract is signed and reality exposes the truth Hughsnet strong-arms complantants wanting to terminate by demanding its $400 dollar early termination fee. Hence the reason for thousands of complaints. As we now know a satellite only has a limited amount of capacity (bandwidth). We also understand that for a business to survive it needs to continually grow revenue. The problem Hughsnet has is it only has a few satellites but without added customers (revenue) it cannot sustain itself. To get around this obstacle it must add customers and while doing so it must further divide an already limited amount of bandwidth. In technical terms this equates to throttling a practice forbidden by the FCC under net neutrality. Compared to a cable company that can easily add additional capacity when needed, a satellite company does not have the ready option of deploying another satellite without incurring a huge cost. So again, it must compensate by continually dividing bandwidth as more and more customers are added. This reduction in bandwidth is most notable during attempted streaming and downloading of large files . Still during other times bandwidth comes to a complete stop. During these episodes bandwidth is significantly reduced from contractual values essentially violating federal law by using confusing measurements to hide its throttling of data. This falls under the False Advertising clause of: Manipulation of measurement units and standards. This means: Manipulation of measurement units and standards can be described as a seller deceiving customers by informing them with facts that either are not true or are using a standard or standards that wouldn’t be widely used or understood which results in the customer being misinformed or confused.
I am a Hughesnet customer and have been very dissatisfied with my service every since it was installed. The internet service does not meet my requirements that I was told by the Hughesnet salesman would be exactly what I needed. I was also told thatmy monthly bill would be 65.00..My monthly bill is 125.00 per month. The internet service is very very slow. I can not download or stream anything , sometimes I can not connect at all. I have called the Tech Support for Hughesnet and was told that there is nothing wrong with their system and everything was performing up to their standard. I want to cancel my account but I am under contract until 2018. Hughesnet is undoubtedly the biggest rip off out there today.
Obtained Hughes Net Gen 4 Internet services over a year ago. Internet quality has been up and down. Light internet surfing and email are OK, but if you want to use streaming media, forget it. I do not really watch TV so I stream 99% of my video content. I have called technical support multiple times. I was hung up on twice! First, they blamed it on the weather, so then I called them on a clear day and then blamed misalignment of my dish (I live in the middle of an empty field). For a mere $125 I can have a technician come out for 10 minutes and realign my dish. Wait...what?
I told the technician that I just had it aligned two months ago, she replied "they did not install the dish correctly". Exactly, so why are you charging me for it? What a headache...
I pay $88 a month for Hughes Net Ultra Service and I cannot even stream a standard definition movie.
The only way out of the contract is a $325 early termination fee. Like most users, I set my plan to the lowest possible and disconnected my dish. Now I am paying for internet service that I do not use. Buyer beware, avoid this Internet Service Provider and do not get hung up in the contract mess.
I signed up for hughes net because they were the only ones available in my are at they time that offered 60 gigs or at least that is what I thought I was signing up for. For the first month everything was great it was fast and I didn't have no issues of running out of data. 3 days into my second month I all of a sudden couldn't use internet on anything but my computer so I called customer service and the told me I had ran out of my 10 gigs of anytime, after asking what happened to my 60 gigs they proceeded to tell me in a very rude and hateful manner that I still have 50 gigs that can be used between 2am and 8am. I told them I'm not even awake for those hours that I'm just throughout my money away and asked if they could be moved to my anytime. They told me they can't do that because they are on a shared satilite connection. Then after many hours of aurguing back and forth they told me that I can increase me anytime data to 20 gigs, which is the most they offer and reduce my data usage. So I did that and then five days later I was out of data again, so I just purchased aditional data. One one week later after spending an additional $64 on top of the already $120, I am out of data and there is still 2 weeks left of this cycle. Hughesnet is nothing but a bunch of lying idiots, who's main mission is to rip people off.
I switched from Verizon DSL to HughesNet because they were supposed to solve my slow internet reception. They installed within 2 days (3 days ago) and we still cannot stream a video. It constantly rebuffers. We were told we had too many devices using it (tv only so not sure how that was too many). Customer service suggested we move closer to the router/modem (it's 8 feet away) or use a cord. This is absolutely the worst service only. I spent 40 minutes on the phone with cusotmer service and the floor supervisor refused to let me talk to anyone else. He told me to call corporate.
I wish i had never called them. They are not giving us what they claimed in their advertising. I want to cancel service and get my money back. We can't watch videos, upload photos, because service is so awful.
I just want out- I really am starting to hate this company so much--please pick up your stuff and reimburse me--I have never spent so much time writing complaints about any thing or any company in my life before--and I dont want to spend my time that way--
So I cant count on streaming music, I cant watch more than 3 programs on tv- I cant read my kindle--um Im sorry did I sign up for an internet that just let me read my email? Why didnt you just let me know? I wouldnt have wasted my time or yours---- doesnt matter that I immediately upgraded to your most premium package of $129.99 (plus having to buy extra time probably every day or more if I was actually home all day)....because my premium package was already finished within two days of the month!
Theres got to be something better and I am going to look for it--so I have already complained twice and Ive only had the service for a month --and I would have complained earlier if I had known that a company like yours would throttle any attempt for me to go on the internet watch a movie listen to music--God knows I made the worst mistqke downloading music on my phone--I should have gone somewhere else and done it--not my own house-- and if that isnt the most ridiculous thing...so lets just stop -- I cant deal with you making things work the next day after I complain and then boom all over again--this is not right--the whole set up is justy all wrong- and I just want out--
Contacted Hughes Ne Internet Service Thursday, 06/16/2016. Paid $189.+ for the services and installation. Sales Rep Promised Installation ASAP. Sales Rep told methe Insatllation company would call me the same day. Started calling Installation company in the afternoon and got Voaice Mail. Left VM asking for a cal back the next morning. No Response.
After three (3) VMs to the Installation company I got Pauline. Pauline said the Sales Reps always lied, there would be no installation for at least three (30 weeks. I asked to cancel. She said I could cancel the installation but not the Hughes Net account.
I called Hughes Net. Mark asked if I would be willing to keep the account if he got get an installation on, or before, next Weds., 06/22/2016. I said of course. He said he called the Installation company and they would call me shortly. Two (2) hours later, after no calls, I called Pauline again. SHe said she had not been clled and nothing had changed.
I called Hughes net can cancelled. When I opened the account I was told IF I cancelled I would get a refund as quickly as Hughes Net took the money. Upon cncelling I was told the refund woud be 7 to 10 days.
I don't know how this company stays in business, they are liars and cheaps, with no thics whatsoever.
I had Hughesnet installed on May 30, 2016 based on sales person claiming 20-30 hrs of netflix available and video streaming. This has not been the case tonight on customer service I was told less than 10 hrs of Netflix and no streaming.
When I told them to cancel they advised me that despite the lies told to me by sales they were keeping 100 dollars of my money. When I asked for a Supervisor they refused and when I asked for a US representative they again refused. My ATT cell service is better than this garbage, how they get away with this is unbelievable!
When we first ordered hughes net it was good like att....the ban after a few months it went down bad!! We can't listen to music on our phones we downloaded four years ago!!!our phones can not pick up Internet only when it is allowed from hughes net which is hardly ever..we pay way to much to nuch fir the s****y service we get....why is it always some fat J***** f*** running a cable company just to rip pepole off!! Really just provide the service you said you would when we signed up.....all about money and ripping people off!'-if you can't provide a service you advertise. .dont do it!!!it's bad business even though your fat a** making billions off your customers...I don't care if you are making money but at least provide the service you advertise. ..quit ripping people off!!!!! ..
I got service for Hughes Net and when speaking with agent they gave me all of this information about their internet service which was totally untrue.
We got the service and after a couple of months realized that what the agent told us was a total lie.
My son and myself is in college and takes a lot of online classes and most of our tests are online.
The speed they told us that the internet was not what is they said it was and he was unable to take any off his classes online at all, the wireless part of the service was not functioning so except for my office we could not get any wireless service throughout the house at all.
I call customer service and spoke with them and they told me that they could not help me in any way that was probably the thickness of our walls in the house.
Then they started charging me for over use age which when I signed up I told the agent that my son and myself were on the internet all the time because both of us where taking college class over the internet.
Because of all of this I could no long continue with their services because of the lies from the company agent to get us signed up, and they did not meet the needs of my son and my college online needs I could no longer stay with this company because we were unable to take our classes.
I have and attorney and if you are going to pursue this with me please give me the name of your legal counsel and I will start a claim against Hughes Net for not meeting the needs that I stated to the agent and what they told me were total lies just to get me signed up because they were new in this area and I am sure their agents are in it to just get your business.
You can contact me at the above address with any other correspondence.
Hughesnet steals data, reduces speed you pay for, then charges u to buy tokens for more data to get speeds back up. I paid for 10GB DAY & 10GB NITE. More often than not within 2 weeks of renewing monthly data Suddenly 10 GB daytime ALL GONE. When I know I didn't even use a fraction of it. I sleep anywhere from 6am- 4pm daily first of all, secondly I use my phone data when away from home & I've never even come close to going over my straight talk 3 GB limit EVER. And i use my phone data the same as I use my hughesnet daytime allowance. I don't watch videos, movies, netflix or anything like that until it's 2 am (which turns to nite time usage of 10GB). Oddly ive NEVER come close to using my 10GB nite allowance; even though that's when I'm using Netflix & Hulu for hours at a time. I don't video chat. I surf & read news stories, I play yahtzee, match game, facebook, pay bills online.
When I first signed up in March 2009, I added HughesNet Safety and Security Subscription in the amount of $3.95. A month later I bought a new computer and it; HughesNet Safety and Security, was no longer compatible. Here is an email I sent to them on 7-20-2010: "To whom it may concern: I have contacted you repeatedly regarding being charged for HughesNet Safety and Security Subscription in the amount of $3.95 monthly. Since being with HughesNet (March 2009), I have only used this during the first month. Then I got a new computer and could not use it anymore as it was not compatible with my software. I have asked numerous times to have this charge removed from my bill (via phone and email) AND to be credited for EVERY month that I have not used this. To no avail, it continues to be on my bill and I continue to be charged for it.
I am VERY upset about this and expect that this will be taken care of IMMEDIATELY. I should not have to keep asking and bugging to have a charge removed from my bill for a service that I have not recieved in 15 months. I expect to be reimbursed for 15 out of the 16 months worth of charges $3.95 x 15 = $59.25. This is ridiculous. Thank you, Michelle" Although they FINALLY took it off my bill EVENTUALLY, I never received a dime back in reimbursement. "To whom it may concern: The previous case number is from dealing with "Other Billing or Account Management Issues", and they have now referred me here; which I believe is the same place I started. See below for all details of my problem/complaint please." Hi Ashley, I realize that you were not the person/people that I have talked to regarding this issue in the past; so I apologize if I come off 'bitchy'. However, this is absolutely ridiculous that I am having to continue to deal with this horrendous customer service for this long for something as simple as taking something off my bill/stopping a service that I haven't recieved in over a year (15 months). You say to "Re-install ZoneAlarm Security Suite software." and I can't reinstall the zone alarm software because it wont let me because it is not compatible with my system. Even if I could reinstall the software it asks for the license key which I don't have because I uninstalled the zone alarm 15 months ago AND I've called the support line and been given the WRONG license key THREE TIMES. And, If I was able to try to install it without the license key, then it would just DOUBLE BILL ME for the service instead of stop charging me for the service, which it did last time I was trying to re-install it on my old computer system (15 months ago). I have explained all this before via email support and via phone support. I want the billing to STOP NOW, not a day from now, not a week from now, not a month from now. NOW. NO MORE EXCUSES. I want to be CREDITED FOR ALL CHARGES AFTER THE FIRST MONTH of service. I hope this explains everything. Michelle" "----
- Original Message ----- From: [email protected] To: mccck@ Cc: mccck@ Sent: Tuesday, July 20, 2010 10:55 PM Subject: HughesNet Response Dear Michelle, Thank you for contacting HughesNet Billing Support. We appreciate the opportunity to assist you today. I understand that you would like you were unable to use the HughesNet Safety and Security Subscription and you would like to have credits. Thank you for bringing your concern to our attention. Your time and efforts are highly appreciated. I will be more than glad to provide you all the information you need. Michelle. I have pulled up and verified your records, it shows that HughesNet Safety and Security Subscription is still active that is why you are still being charged for the service. You must first unsubscribe from ZoneAlarm Security Suite prior to uninstalling the software or you will continue to be billed for the service. If the software is uninstalled prior to unsubscribing: Re-install ZoneAlarm Security Suite software. Unsubscribe (unregister) the software license key. 1. Click the HughesNet Tools icon located in your system tray. 2. Click Security under Helpful Tools 3. Click Unsubscribe from HughesNet Security Service (Zone Labs Security Suite). 4. Click Continue 5. Click Yes. 6. ZoneAlarm Security Suite will verify your system clock. 7. ZoneAlarm Security Suite will verify your registration data. 8. Click Finish. 9. Right click on the ZoneAlarm icon in the system tray 10. Click Shutdown ZoneAlarm Security Suite. If you experience difficulty in uninstalling Zone Alarm in your account please contact our technical support. You can contact the Technical Department through phone, chat or email at the following: Phone support: Call 1-866-347-3292 and select technical option in IVR (Interactive Voice Response).
Chat Support: Open browser window and type in the address bar. Select "Hughes Technical Support". E-mail Support: Open browser window and type in the address bar. Select "Hughes Technical Support". Should you have any other concern, you can contact the Billing Department through phone or chat at the following: Phone support: Call 1-866-347-3292 and just enter or say the 10 digit phone number associated with the account Chat Support: Open browser window and type "http://customercare.myhughesnet.com/support.cfm?source=chat" in the address bar. Select "Hughes Billing & Account Management Support". Your case ID is I sincerely hope that the information that I have provided you with has been helpful and that you are satisfied with my level of support. Should you have further inquiries regarding your HughesNet account, please let us know right away, so we can try assisting you in rectifying the situation to your satisfaction. Again, thank you for contacting HughesNet Billing Support. I'm grateful with the opportunity to assist you today, Please do have a wonderful day ahead. Kind regards" "From : Michelle Email Receive Date :7/20/2010 9:53:24 PM
To whom it may concern: I have contacted you repeatedly regarding being charged for HughesNet Safety and Security Subscription in the amount of $3.95 monthly. Since being with HughesNet (March 2009), I have only used this during the first month. Then I got a new computer and could not use it anymore as it was not compatible with my software. I have asked numerous times to have this charge removed from my bill (via phone and email) AND to be credited for EVERY month that I have not used this. To no avail, it continues to be on my bill and I continue to be charged for it. I am VERY upset about this and expect that this will be taken care of IMMEDIATELY. I should not have to keep asking and bugging to have a charge removed from my bill for a service that I have not recieved in 15 months. I expect to be reimbursed for 15 out of the 16 months worth of charges $3.95 x 15 = $59.25. This is ridiculous. Thank you, Michelle K"
Hughesnet.com has repeatedly and continually throttled my internet access. My 20GB plan somehow turned into a 15GB plan (with “BONUS” GB added in the wee hours of night/morning). I reach my data limit unbelievably early in the month, indicating the proverbial “THUMB-ON-THE-SCALE” is squelching me. Their websites, including “my account” sites are so misleading and disfunctional that they appear to be designed specifically to frustrate the customer. Further, their HELP number is 1-866-347-3292, but the first robot you get tells you that the number has changed. It presents a feature of “PRESS ONE” to open a new account, and no other option. To add insult to injury, a stern voice tells you to “HANG UP NOW!” and repeats, then a very scientifically-designed irritating noise is sounded to harrass you out. I have been trying to get thru for over an hour and i want to stop my automatic payments. I called my bank and was told the only way i can stop hughesnet.com from accessing my accounts is to cancel my debit card and make a new account. But will I also need to cancel my entire checking account if that's how they do it? This is a clear case of FRAUD and THEFT by deception. Ref: misleading; omitting; hiding; etc... Kelly of Mansfield Ohio.
I have been dealing with hughes net for the past year or so i have had many issues as far as service not working or working slow every time i try to cancel they kept saying they would either charge me less or give me a couple months free when i was told that my bill was going to be lowered to 35 dollars it never happened and next thing i know they charged me 96+when my bill was 54 and my bill is never the same every month so i cancel my service and they tell me i have to pay 200+to cancel this is a scam how can the government allow a company like this to operate maybe because they say they are contracted for the armed services and their service can never be interrupted if there is a class action lawsuit please let me know i have never had to argue with someone to cancel a service before a very bad company that needs to get brought down
I am very upset with Hughes Net. They are a total rip off. I had Hughes net from 2002 to 2008 and never lost internet at all. I just got it back hopping they are as good as it was then, well its not. Yes I get 59.9 mg bits but they seperate it between to different times. From 8am to 2 am we are alloowed only 15 mg bits to use in the day time then between 2am to 8 am that is when it is the bigger mg bits. So now in 3 days time you lose mg bits because just open emails or face book it is used all up in the three day time, That doesn't have no games or nothing. Unless a person stays up late at night time between 2am to 8am you have the all unlimeted they say you have.
When I had called them they said that it is an unlimted internt for the price of $ 59.95 But they didn't say that it is only 10 mg bits for that price in the day time. I had to up grade to get 15 mg bits and it still in the day time only. Sad of it all they don't tell you that you have to pay their fee to rent the dish and the service either. Just the prie of the $59.95. Now that I have had one month I am paying for their fee of $ 79.95 for the three month of the 15 mg bit for the day time and then after the three month it will go up to $ 95.95 for the rest of the month till my two years is done. If I get rid of it before the two years it will cost me $ 400.00 and send it all back to them. It cost me $195.00 to get it hooked up pluse the $79.95 for the service. They rep and the one that came to hook me up said it is unlimited useage of the internet. They have lied big time. I wish that they would take it back give the money back what I put in take their dish with no charge and I can get out out of the contract they put everyone in once a person get it. They don't tell it is a 2 year contract till a person get it all put up and running. They have mislead all way round. I wish something would get done. They need out of business and pay back everyone that is dissatified with them and pay back them as well. They are getting money for nothing and ripping people off with their lies. I hope something can get done. I have 3 days that I can only use the internet and have to wait 19 days for it to rest again so I can use it again. I hope something can get done.
Service sucks, advertises great packages but actually gives 50gb during 2-7am and 5 gb monthly.. I bought equipment to avoid leasing fees and they still committed me to 2 years...the service I slow, can't download movies, etc..dont waste your money or time...satellite internet sucks!!!
I am writing this letter regarding a product I purchased from HughesNet Internet services. My account number with HughesNet Internet services is **. Canceled internet (ISP) AND THEY WILL NOT RETURN THE MONEY THAT IS DUE ME. Returned their equipment and they still will not return my money that I overpaid. I paid $39.95 for this product. Payment was made by check, number Bill pay through Huntington Bank 12/01/2015, dated December 01, 2015. I contacted HUGHES NET CUSTOMER SERVICE AND ALSO ACCOUNTING DEPARTMENT many times on December 08, 2015, and explained that the product was unsatisfactory. Had to wait until anniversary date. Called 2 days later, they said must reinstate account to cancel. They did that and then canceled and my refund went from $39.95 to $27.00 and now it is down to $22.00.
As of today 01/21/2016 failure to receive an appropriate response to this problem has prompted me to write directly to you. STILL WAITING. On December 16, 2015, I contacted their accounting department of HughesNet and got argument from them and explained that the product was unsatisfactory. THAT THEY OWE ME $39.95. I would appreciate your assistance in resolving my complaint. I would like for HughesNet Internet services to refund the full purchase price of $39.95.
If the product must be returned to HughesNet Internet services, please direct HughesNet Internet services to make arrangements to pay for the expenses of the return. I look forward to hearing from you soon regarding my problem. I would like to receive a response from you within 15 days no more.
HUGES NET salesmen will say & tell you anything , annnyyything , majority of what they say are lies , they will step on a previous salescheat to get the sale for themselves . At signup I was told I had 30 days to see if I liked huges net , saying it would be fast & better than what I had , NOT TRUE , no difference at all eccept the price and I have land line service , huges net is higher ,, if not happy with the service full refund . Upon canceling the person tryed 5 different times to get me to stay offering discounts , finally after 5 times of me saying no thanks just want to stop because the service was no faster he finally said he would cancel but I would only get $18 back , NOT what the salecheat told me . He refused to get a supervisor for me after 5 requests & said hugesnet would pro rate my refund AFTER giving him my email address so he could cancel my service , at which time I would be giving my consent to accept the $18 refund , BS , so hugesnet has a canceltion dept. but they dont have thier customers email address ??? DO NOT TRUST HUGES NET , no matter how bad your curent service is you WILL be RIPPED OFF ifn you use these thieves . Plus the cable leading to my house was not even buryed , it was left laying on top of the ground ! The "cancelation dept." is not in county. Dont inquire about huges net , dont call just to find out , dont listen to the pretty commercials on TV , they are all lies & deception thinking that for $50-75 we wont fight for it and they have made thier money with YOUR stress. Dishonest lieing theives , beware .
HughesNet =not only horrible service but also horrible customer service. I cannot get online daily. Service comes and goes. When on, I cannot stream anything. Facebook video, YouTube or Netflix. Takes 5 minutes to send an email. I want my contract cancelled. Since they are not upholding their end of the contract I don't feel I should have to pay an early contract end fee. I'm canceling because I CANNOT use the service, not because I just want out. There is a difference.
Ever since i have had this service i have NOT been able to watchi movies without constant buffering. Then when i check the ANYTIME minutes it seems that they are always depleted quickly... HOWEVER, I'm barely home. I work during the day and if i need to watch something it is usually in the middle of the night since it appears that thats where a majority of the gigabytes are... don't get me started with that scam! That pissed me off too! HOW CAN YOU TAKE A MAJORITY OF THE PLAN AND MAKE IT FROM 2 AM TO 7 AM... WHO DOESN'T SEE THE ISSUE WITH THIS? Anyway... my gigs are all used up and i don't have any data connected throughout the day, yet my gigs are gone and i have all of these BONUS gigs that i have to use and when i look they are barely touched. My theory is that even when night comes they are still using thw anytime and when they are depleted...THEN they switch to the night gigs. What a rip off! Even today i have travel wifi card that i used. I used nothing from Hughesnet yet it still shows usage almost to the exact amount as the wifi card! They are a scam and they need to pay us our money back for delivering such a horrible service! Oh i forgot to mention they tried to tell me that it was my usage that depleted the service. Here's a secret i get better service using the neighborhood Hotspot than i do my own internet service! Then they have the nerve to charge a fee for early termination! What is wrong with this pic. Has anyone gone to BBB? I'm going now!
I recently tried HugheNet Satelittle internet service for the second time. The first being in 2002 when the company was DirecWay. We reside in a rural location and we are stuck with rather slow 3 Mbps DSL service (I actually get about 2.2 Mbps). I thought that I would try HughesNet "Gen4" in September 2015. Being the "4th Generation" and knowing the way technology improves I assumed that they would have made leaps and bounds over there prior 2002 service levels that never lived up to the posted speed claims.
I signed up for the lowest speed service, The Choice Plan with a posted speed up to 5 Mbps to start that should have been twice as fast as my existing 2.2 Mbps DSL. As soon as the installer got finished I was dismayed as it was taking what seemed like LONGER for web pages to pull up. The installer agreed and even tried changing a component on the Satelitte Antenna. The installer stayed for hours trying different things making vague comments like "he did not know what was wrong" and "it IS slow". We took all of the my houses components out of the loop and had my computer hooked up directly to the HughesNet HT1100 Modem via an ethernet wire which was hooked up directly to the antenna. It was taking 8-10 seconds to pull up simple web pages with my "faster" internet service provider. I reluctanlty let him leave as he told me that I had a 30 day money back gaurentee with no early termination fee ($400).
This started a 45 day frustrating expirience of very erratic speeds and numerous calls to their 100% overseas customer service. The customer service agents would read from their scripts with ridiculous information like "it is acceptable to take up to 12 seconds for a web page to come up. Count to 12 very slowly and see how long that is! I immeditly "upgraded" to their Prime and eventually their "Pro" service that had posted speeds of up to 10 Mbps. Heck...this should have been 5 TIMES as fast as my 2.2 Mbps DSL speed...correct? Wrong. It was still slower than my DSL service as I left it hooked up and would compare speeds.
They did extend my grace period from 30 days to 60 days and it is a darn good thing or I would be stuck for 2 years with them. Their overseas scripted customer service advisors were agrumentative and robotic in there haneling of me during about 8 calls over 45 days. To make matters worse I RAN OVER MY DATA LIMIT at about the 25 day mark! I had not streamed a movie or uploaded or downloaded a large file yet I exceeded my 10 GB data limit just from surfing! I could see months of slow service that did not come close to living up to their posted advertised speeds AND monthly data overlimit charges. That was it for me. I am back to my 2.2 Mbps DSL that is FASTER THAN HUGHESNET. 2nd time around and never again for satelite internet service.
They are charging me $500 for a termination fee.for something I did not have. I had service with them for 1 month and I canceled it because they did not say once you use up your bandwidth there no more service until next month. It's not even in the contract! My services was $49.99 and was only able to use for half of month. Then they want me to pay them $500. This is how they make their money by charging a high termination fee so you pay it cause you don't want it to go on your credit report...like I said FREE MONY FOR THEM!
This is the worst internet service I've ever had. I've had it for about 3 day now and it's already slower than dial-up, I've only browsed the web so far. I haven't downloaded or watched any movies and still my service has been throtled to a crawl. This such a rippoff but we're not important enough for any other service providers. It's a rippoff and fraud, something should be done about this company.
I Purchased a home where Hughesnet was in place. Seller suggested that I just take over the account. I called Hughesnet and stated that I would be the responsible person on the account. They said that they would be sending out an installer to upgrade/replace the modem at my home. They wanted to bill my credit card, which I agreed to. They also sent me paper bills which I accidentally paid.
After I realized that I had paid them twice, they refused to refund my money as they stated that my second payment was on the existing account (they had opened a new account when I had initially contacted them, unbeknownst to me.) They claimed that the initial account had not been cancelled despite the fact that they had removed the equipment so that it could not be used!
They claimed that the equipment was removed by a second company, not Hughesnet, that Hughesnet works with. What rubish, that is a company that they subcontract with.
This is insult added to injury as their service was spotty and their technical support inadequate.
Hughes Communications Reviews
I contacted hughesnet sales rep 6 months ago and she proceeded to tell me that I could use it for wifi on my phone and that with 10 gig of data, I can watch TV. It worked great the first month which is the trial period. After that, my data was gone in 3 days! I called several times to complain but with no improvement. I called to cancel today and he threw the early cancelation fee at me. I'm not paying for services I didn't get that were promised to me.
Hughesnet has had dropped signals, not internet at different times and speed much lower than posted. Their recordings on the phone state they are at capacity. Takes over an hour to speak to someone and they you might have to wait again for the right department.
I have since filed a complaint with the BBB, FCC and handed over the case to Fairshake for arbitration. I even paid out the equipment in cash to begin with.
Since last the week before Christmas, the email addresses for both my church and my accounting practice have been tampered with by labeling them as spam or simply blocking them- outgoing or incoming- altogether. Their clear interference has caused one really good customer to talk about litigation against Hughes Net for blocking our commerce.
Another ploy they use is to force me to keep putting in my password for a particular email address over and over again- as many as a dozen times. I sell my time so this has grown expensive! Many calls and hours of waiting for customer service has produced zero changes!
It really began getting nasty when I said no to a 100% increase in Monthly fees for a business line. The downloads went from 50gb to 1 BYTE per minute! Have videos of this since last summer.
Poor service faulity eqipment takes to long to get a emloyee to talk to .
Just plane poor service and computer signal
I had a two-year contract with Huges net satellite internet service and paid on time each month. When my contract was up in July of 2019 I called and canceled my contract. Nobody said anything about returning their equipment.
A month later I received a box to ship said equipment. A week later I got a bill for 324.00! Then they took it out of my bank account without telling me or getting my consent on October 27, 2019. Now im 317.75 dollars over-drafted!
They charged me $71.83 on 11/30/18 on my charge card and was only to charge $14.00 for a class that you have to take. This was suppose to be free, besides the $14.00 and where they came up with this $71.83 is beyond me. I can not reach anyone or find them now. HELP!!!
After asking for an RMA for several months. Hughesnet committed fraud by signing my name to a new 24 month contract after installing new equipment that I said I did not want. The customer rep even said it didn't look like any previous signatures. Had to return they're equipment at my expense. And now they are saying I owe them over $400 for disconnect fees. We have not had adequate service since we got it and have tried to cancel numerous times just to be put on hold. Disconnected. And promised upgrades at no charge. Then the bill comes and extra charges are on the bill.
I LIVE INA URAL LOCATION NEED INTERNET SRVICE ONLY AVALIABLE WAS HUGHES SAT. HAD IT INLTALLED WAS GOOD FOR A YEAR AND A HALFI NOTICED THEY ADVERTISING THE GEN 5 DID THINK MUCH ACCEPT WHAT WAS WORKINGWERY WELL WAS ABLE TO NETFLIX AND DOWNLOADS WERE DECENT .
A MONTH LATER MY INERNET SLOWED DOWN FROM 12 BPS TO 5 OR 3 SO I CALLED TO REPORT PROBLEM SO WE THROUGH TESTING MY EQUIP. FOR A LONG TIME (HOURS) THEY COULD NOT COME A REMEDY SO THEY SENT THEIR TECHNTION TH CHECK , CAME THAT WEEK AND MADE ALL KINDS OF TESTS HE COULD UNDERSTAND WHY INTERNET IS SO SLOW .THEY CONACTED ME . AND SAID MAYBE EQUIPMENT HAS NOT WORKIN SO SAGGESTED TO UPGRADE TO GEN 5 WHICH IS FASTER AND BETTER 25 BPS I ASKED HOW WILL THIS COST ME THEY SAID IT WOULD BE THE PRICE AS BEFORE $ 80.00 OK . THEY THEY WILL SENT THE NEW EQUIPMENT TO REPLACE THE OLD ONE IN 7 DAYS , THAT WAS HOWEVER AS SOON I HUNG MY PHONE MY INTERNET WAS FAST AGAIN ON MY OLD EQUIPMENT RUN 25MBS . THE WAY I SEE IT THEY SCAMMED ME INTO DIFFERANT UPGRADE THE PURPOPSLY SLOWED MY INTERNET JUST FOR THIS PURPOSE AND MY SERVICE WENT UP $106.87 THIS WENT FOR 2 MONTHS THERE I DID MIND THAT COST IT WAS WITHIN MY BUDGET 2 MONTHS IT WENT UP T $116.87 NOW I AM STARTING TO WONDER WHAT IT WILL BE NEXT . YES THEY A HEFTY CANCELATION FEE $350.00 I THINK WE TO CLASS ACCSION SUIT AGAINST THEM
I signed up for services with Hughes Net on 10/23/2016 in order to get a faster internet service out in the rural area in Kaufman County. After about two weeks, the internet kept disconnecting and was super slow. Originally when I ordered this service, I explained I wanted it to basically watch Netflix on my new 4k Smart TV. I asked how much Netflix time I would get with the service I was signing up for- they told me 20 hours.
Not true. I called after 4 weeks when I was constantly having to reboot my modem and reconnect the internet to my tv. They told me it was because I had already used up all of my data and I was running at dial up speed! I told them I wanted to cancel my service. The representative, who didn't speak good English, continued to try to talk me into trouble shooting and upgrading my plan to more data which cost more money, I told them- NO, just cancel my service.
The representative told me that I was under the 30 day trial period so If I cancelled there would be no penalty. I said great- cancel it. They continued to try to keep my service and then offered three months of a discounted "upgrade" at the same price I was paying currently. He would make a note ont he account that I called in within the 30 trial period and that if I was still unsatisfied with the service, I could cancel without penalty at that time.
I had Windstream reinstalled and tried it, then tried Hughes Net over the last two weeks. Hughes Net still is not satisfactory. I called today to have them cancel my service. They told me they could troubleshoot to help me better my service. I said no just cancel. I also told them I had called on 11/22/16 to cancel, but they gave me an extension to try an upgraded service and if still not satisfied, i could cancel then. The representative on 11/22/2016 said since you called within the 30 day trial period I will make a note that you called prior to the 30 days so you will not be penalized if you decide to cancel after the 3 month upgrade.
I am not satisfied and tried to cancel today. They told me I was past the 30 day and I would owe $400. I tried to explain all of what I just stated in the paragraphs above. They still said that is not how it works, if you cancel you will owe $400 because you are past the 30 days. I asked to speak to a supervisor- same results. I asked who the supervisor reported to and was told they are not allowed to give that information out. I asked why and was told, its not needed or necessary.
I also asked for a copy of the recorded conversation of the initial sign up. They told me it was strictly for quality improvement and they did not release those. They also told me they would send me a box that I needed to put the equipment in. I told them they sent someone out to install it, they needed to send someone out to take it down that I was not going to crawl up on my roof. They then told me if I did not send it back they would charge me $300.
This company is full of misleading information and entrapments. They know exactly what they are doing and how to get people trapped into situations where they are not receiving satisfactory service but paying premioum prices.
This report comes to you as a David and Goliath story. My husband a professional DJ/KJ originally signed-up with direcway(sp) for satellite internet service around 20 years ago. For the past 20 years we have not been able to find a better provider in our rural marion county area. Every time we have a problem it costs! The first problem cost around $300 to repair the satellite we just bought from direcway which had used parts on the receiver. We have always had to sign a two year contract and have always had our tech support calls outsourced.
This time around, our ten gigs of bandwidth had started to deplete in a matter of an hours and days; 800megabites, 500 megabite, 400megabites). As always with hughes.net(bought out direcway) it took several days to reach a tech support on the phone. We actually had a tech come to our house and replace the modem but first the tech on the phone said we would have to spend $174.00 to replace the not even six month old modem. To no avail, we have only about 1.7gs left and more than 10 days left before we start our new monthly allowance.
My husband never pays a bill late and has updated equipment as well. We have filed complaints with the FCC too. My husband pays approximately $65 per month for 10gigs during prime time and 50gigs from 2am to 8am. At athe very least, I hope that 6 on your side will go to hughes.net's public forum. I think you will find it enlightening.
Thank you for being on the side of the public.
HughesNet advertises high-speed satellite internet service so I ordered my service from them after my old service kept having problems where it would constantly go down and I was unable to access the internet when I wanted to on many occasions. They were completely unable to explain to me why it kept gong down so I switched to HughesNet which was only one of a very few that serviced my area. My contract with them was for two years.
When I first got the service I found that the speeds of uploads and downloads was comparable to dial-up intrnet service which, as everybody knows, is definitely not high speed. When I noted this I upgraded my service with them to the fastest they had available and found that there was no difference between the two advertised speeds. Since this was completely unsatisfactory to me, I cancelled their service and they charged my credit card almost $400 for early disconnection which was completely unfair because they didn't deliver high-speed service as advertised and promised verbally. I came to find out later that they don't guarantee their advertised speeds.
Whatever you do, don't do business with HughesNet because their service is a rip-off. Simply get dial-up service at a much lower rate with no contract and you will get the same service quality as they deliver. HughesNet internet service is definitely a major rip-off.
I can prove that hughesnet steals back the data they sell us. A couple years ago we were having some work done in our yard & the cable was cut from the hughesnet satellite going to our modem. Obviously if the cable is cut from the sat to the modem we couldn't get online til a new cable was installed. When the new cable was installed we checked our usage & found that over 10% of our data cap had been used when we couldn't have even possibly been online. After a run around on the phone with hughesnet reps, a member of the advanced engineering team told me that data depletion can come from hughesnet's side & they don't know why it happens & there's nothing they can do about it. Suuuuuuure.
Last year in 2k15 before hughesnet's huge outage, i was calling them up for months telling them about data depletion. A single day before their outage they ordered me a new modem claiming it was our faulty modem, when their own diagnostics said there was nothing wrong with our modem. The next day hughesnet crashed. First they said it was thunder storms, then it was server degradation, & several other excuses. At least we got a free token out of it. Big of them. Actually i've got several free tokens out of hughesnet reps over the years but it's nothing compared to the data they're stealing.
We're still on the gen3 package here because it's unlimited from 2-7am whereas their new gen4 package only gives you 50 gigs per month from 2-8am. In february 2k15 we used over 60 gigs in their free zone thus gen4 wouldn't ever work for us. When i talk to the neighbors about their gen4 speeds they say the speeds are no different than gen3. We're lucky to get 1.5 mbps here. Usually it's dial up type speed slowness but at least dial up is unlimited.
Hughesnet never told us what their data cap was when we got it years ago. They just said if we download too much they'll slow us down. We get roughly 13 gigs a month. 375 megs a day but if we use all of our daily allowance we only get approximately 325 megs for the next day. Don't get me started on that.
The moral of hughesnet's story is never get hughesnet. Stay with dial up until something unlimited comes along. Hughesnet are corporate con artists and they know it.
Hughsnet oversells its satellite capacity leaving consumers with much less bandwidth than specified in contracts. This is masked by sophisticated throttling techniques unknown to most unsatisfied consumers. You may get contractual download speeds when running a speed test but once you try to download a large file or stream video say hello to throttling. As such, forget about streaming unless you want to watch a program in less than standard definition. If you just browse websites the service works fine but in today's world where most people stream video Hughsnet just can't deliver on their contractual promises. Although the contract does state that speeds are only guaranteed up to a certain agreed upon amount, the facts dictate that Hughsnet employs throttling continually because of over selling its product. In essence, consumers seldom if ever get the bandwidth paid for when attempting to stream video or download large files. Even more frustrating is when one contacts customer service. There is a pat reply of attempting to blame the lack of bandwidth for streaming on the consumers equipment - router etc., stating everything is fine on their end. The bottom-line is they have over-sold the capacity of their satellites and use sophisticated throttling techniques to split the available bandwidth among their customer base, especially during prime time usage. This also explains the phenomenon of receiving acceptable speeds during testing, leaving you to believe you're getting what you subscribed to. Keep in mind that a speed test takes about a minute so throttling won't kick in, but when their equipment senses streaming or downloading - longer than a minute or so - the throttling slows the speed down based on how many people are using the system. Hughsnet continues to oversell its satellite capacity and use technological gimmicks to compensate.
These unscrupulous marketing schemes mislead people upfront convincing them that acceptable video resolution when streaming and downloading at speeds close to agreed upon values are possible. But once the contract is signed and reality exposes the truth Hughsnet strong-arms complantants wanting to terminate by demanding its $400 dollar early termination fee. Hence the reason for thousands of complaints. As we now know a satellite only has a limited amount of capacity (bandwidth). We also understand that for a business to survive it needs to continually grow revenue. The problem Hughsnet has is it only has a few satellites but without added customers (revenue) it cannot sustain itself. To get around this obstacle it must add customers and while doing so it must further divide an already limited amount of bandwidth. In technical terms this equates to throttling a practice forbidden by the FCC under net neutrality. Compared to a cable company that can easily add additional capacity when needed, a satellite company does not have the ready option of deploying another satellite without incurring a huge cost. So again, it must compensate by continually dividing bandwidth as more and more customers are added. This reduction in bandwidth is most notable during attempted streaming and downloading of large files . Still during other times bandwidth comes to a complete stop. During these episodes bandwidth is significantly reduced from contractual values essentially violating federal law by using confusing measurements to hide its throttling of data. This falls under the False Advertising clause of: Manipulation of measurement units and standards. This means: Manipulation of measurement units and standards can be described as a seller deceiving customers by informing them with facts that either are not true or are using a standard or standards that wouldn’t be widely used or understood which results in the customer being misinformed or confused.
I am a Hughesnet customer and have been very dissatisfied with my service every since it was installed. The internet service does not meet my requirements that I was told by the Hughesnet salesman would be exactly what I needed. I was also told thatmy monthly bill would be 65.00..My monthly bill is 125.00 per month. The internet service is very very slow. I can not download or stream anything , sometimes I can not connect at all. I have called the Tech Support for Hughesnet and was told that there is nothing wrong with their system and everything was performing up to their standard. I want to cancel my account but I am under contract until 2018. Hughesnet is undoubtedly the biggest rip off out there today.
Obtained Hughes Net Gen 4 Internet services over a year ago. Internet quality has been up and down. Light internet surfing and email are OK, but if you want to use streaming media, forget it. I do not really watch TV so I stream 99% of my video content. I have called technical support multiple times. I was hung up on twice! First, they blamed it on the weather, so then I called them on a clear day and then blamed misalignment of my dish (I live in the middle of an empty field). For a mere $125 I can have a technician come out for 10 minutes and realign my dish. Wait...what?
I told the technician that I just had it aligned two months ago, she replied "they did not install the dish correctly". Exactly, so why are you charging me for it? What a headache...
I pay $88 a month for Hughes Net Ultra Service and I cannot even stream a standard definition movie.
The only way out of the contract is a $325 early termination fee. Like most users, I set my plan to the lowest possible and disconnected my dish. Now I am paying for internet service that I do not use. Buyer beware, avoid this Internet Service Provider and do not get hung up in the contract mess.
I signed up for hughes net because they were the only ones available in my are at they time that offered 60 gigs or at least that is what I thought I was signing up for. For the first month everything was great it was fast and I didn't have no issues of running out of data. 3 days into my second month I all of a sudden couldn't use internet on anything but my computer so I called customer service and the told me I had ran out of my 10 gigs of anytime, after asking what happened to my 60 gigs they proceeded to tell me in a very rude and hateful manner that I still have 50 gigs that can be used between 2am and 8am. I told them I'm not even awake for those hours that I'm just throughout my money away and asked if they could be moved to my anytime. They told me they can't do that because they are on a shared satilite connection. Then after many hours of aurguing back and forth they told me that I can increase me anytime data to 20 gigs, which is the most they offer and reduce my data usage. So I did that and then five days later I was out of data again, so I just purchased aditional data. One one week later after spending an additional $64 on top of the already $120, I am out of data and there is still 2 weeks left of this cycle. Hughesnet is nothing but a bunch of lying idiots, who's main mission is to rip people off.
I switched from Verizon DSL to HughesNet because they were supposed to solve my slow internet reception. They installed within 2 days (3 days ago) and we still cannot stream a video. It constantly rebuffers. We were told we had too many devices using it (tv only so not sure how that was too many). Customer service suggested we move closer to the router/modem (it's 8 feet away) or use a cord. This is absolutely the worst service only. I spent 40 minutes on the phone with cusotmer service and the floor supervisor refused to let me talk to anyone else. He told me to call corporate.
I wish i had never called them. They are not giving us what they claimed in their advertising. I want to cancel service and get my money back. We can't watch videos, upload photos, because service is so awful.
I just want out- I really am starting to hate this company so much--please pick up your stuff and reimburse me--I have never spent so much time writing complaints about any thing or any company in my life before--and I dont want to spend my time that way--
So I cant count on streaming music, I cant watch more than 3 programs on tv- I cant read my kindle--um Im sorry did I sign up for an internet that just let me read my email? Why didnt you just let me know? I wouldnt have wasted my time or yours---- doesnt matter that I immediately upgraded to your most premium package of $129.99 (plus having to buy extra time probably every day or more if I was actually home all day)....because my premium package was already finished within two days of the month!
Theres got to be something better and I am going to look for it--so I have already complained twice and Ive only had the service for a month --and I would have complained earlier if I had known that a company like yours would throttle any attempt for me to go on the internet watch a movie listen to music--God knows I made the worst mistqke downloading music on my phone--I should have gone somewhere else and done it--not my own house-- and if that isnt the most ridiculous thing...so lets just stop -- I cant deal with you making things work the next day after I complain and then boom all over again--this is not right--the whole set up is justy all wrong- and I just want out--
Keep taking money from my accoount
I told them on the phone to stop touching my bank account and they continue to so. This company is pathetic.
Contacted Hughes Ne Internet Service Thursday, 06/16/2016. Paid $189.+ for the services and installation. Sales Rep Promised Installation ASAP. Sales Rep told methe Insatllation company would call me the same day. Started calling Installation company in the afternoon and got Voaice Mail. Left VM asking for a cal back the next morning. No Response.
After three (3) VMs to the Installation company I got Pauline. Pauline said the Sales Reps always lied, there would be no installation for at least three (30 weeks. I asked to cancel. She said I could cancel the installation but not the Hughes Net account.
I called Hughes Net. Mark asked if I would be willing to keep the account if he got get an installation on, or before, next Weds., 06/22/2016. I said of course. He said he called the Installation company and they would call me shortly. Two (2) hours later, after no calls, I called Pauline again. SHe said she had not been clled and nothing had changed.
I called Hughes net can cancelled. When I opened the account I was told IF I cancelled I would get a refund as quickly as Hughes Net took the money. Upon cncelling I was told the refund woud be 7 to 10 days.
I don't know how this company stays in business, they are liars and cheaps, with no thics whatsoever.
I had Hughesnet installed on May 30, 2016 based on sales person claiming 20-30 hrs of netflix available and video streaming. This has not been the case tonight on customer service I was told less than 10 hrs of Netflix and no streaming.
When I told them to cancel they advised me that despite the lies told to me by sales they were keeping 100 dollars of my money. When I asked for a Supervisor they refused and when I asked for a US representative they again refused. My ATT cell service is better than this garbage, how they get away with this is unbelievable!
When we first ordered hughes net it was good like att....the ban after a few months it went down bad!! We can't listen to music on our phones we downloaded four years ago!!!our phones can not pick up Internet only when it is allowed from hughes net which is hardly ever..we pay way to much to nuch fir the s****y service we get....why is it always some fat J***** f*** running a cable company just to rip pepole off!! Really just provide the service you said you would when we signed up.....all about money and ripping people off!'-if you can't provide a service you advertise. .dont do it!!!it's bad business even though your fat a** making billions off your customers...I don't care if you are making money but at least provide the service you advertise. ..quit ripping people off!!!!! ..
I got service for Hughes Net and when speaking with agent they gave me all of this information about their internet service which was totally untrue.
We got the service and after a couple of months realized that what the agent told us was a total lie.
My son and myself is in college and takes a lot of online classes and most of our tests are online.
The speed they told us that the internet was not what is they said it was and he was unable to take any off his classes online at all, the wireless part of the service was not functioning so except for my office we could not get any wireless service throughout the house at all.
I call customer service and spoke with them and they told me that they could not help me in any way that was probably the thickness of our walls in the house.
Then they started charging me for over use age which when I signed up I told the agent that my son and myself were on the internet all the time because both of us where taking college class over the internet.
Because of all of this I could no long continue with their services because of the lies from the company agent to get us signed up, and they did not meet the needs of my son and my college online needs I could no longer stay with this company because we were unable to take our classes.
I have and attorney and if you are going to pursue this with me please give me the name of your legal counsel and I will start a claim against Hughes Net for not meeting the needs that I stated to the agent and what they told me were total lies just to get me signed up because they were new in this area and I am sure their agents are in it to just get your business.
You can contact me at the above address with any other correspondence.
Hughesnet steals data, reduces speed you pay for, then charges u to buy tokens for more data to get speeds back up. I paid for 10GB DAY & 10GB NITE. More often than not within 2 weeks of renewing monthly data Suddenly 10 GB daytime ALL GONE. When I know I didn't even use a fraction of it. I sleep anywhere from 6am- 4pm daily first of all, secondly I use my phone data when away from home & I've never even come close to going over my straight talk 3 GB limit EVER. And i use my phone data the same as I use my hughesnet daytime allowance. I don't watch videos, movies, netflix or anything like that until it's 2 am (which turns to nite time usage of 10GB). Oddly ive NEVER come close to using my 10GB nite allowance; even though that's when I'm using Netflix & Hulu for hours at a time. I don't video chat. I surf & read news stories, I play yahtzee, match game, facebook, pay bills online.
When I first signed up in March 2009, I added HughesNet Safety and Security Subscription in the amount of $3.95. A month later I bought a new computer and it; HughesNet Safety and Security, was no longer compatible. Here is an email I sent to them on 7-20-2010: "To whom it may concern: I have contacted you repeatedly regarding being charged for HughesNet Safety and Security Subscription in the amount of $3.95 monthly. Since being with HughesNet (March 2009), I have only used this during the first month. Then I got a new computer and could not use it anymore as it was not compatible with my software. I have asked numerous times to have this charge removed from my bill (via phone and email) AND to be credited for EVERY month that I have not used this. To no avail, it continues to be on my bill and I continue to be charged for it.
I am VERY upset about this and expect that this will be taken care of IMMEDIATELY. I should not have to keep asking and bugging to have a charge removed from my bill for a service that I have not recieved in 15 months. I expect to be reimbursed for 15 out of the 16 months worth of charges $3.95 x 15 = $59.25. This is ridiculous. Thank you, Michelle" Although they FINALLY took it off my bill EVENTUALLY, I never received a dime back in reimbursement. "To whom it may concern: The previous case number is from dealing with "Other Billing or Account Management Issues", and they have now referred me here; which I believe is the same place I started. See below for all details of my problem/complaint please." Hi Ashley, I realize that you were not the person/people that I have talked to regarding this issue in the past; so I apologize if I come off 'bitchy'. However, this is absolutely ridiculous that I am having to continue to deal with this horrendous customer service for this long for something as simple as taking something off my bill/stopping a service that I haven't recieved in over a year (15 months). You say to "Re-install ZoneAlarm Security Suite software." and I can't reinstall the zone alarm software because it wont let me because it is not compatible with my system. Even if I could reinstall the software it asks for the license key which I don't have because I uninstalled the zone alarm 15 months ago AND I've called the support line and been given the WRONG license key THREE TIMES. And, If I was able to try to install it without the license key, then it would just DOUBLE BILL ME for the service instead of stop charging me for the service, which it did last time I was trying to re-install it on my old computer system (15 months ago). I have explained all this before via email support and via phone support. I want the billing to STOP NOW, not a day from now, not a week from now, not a month from now. NOW. NO MORE EXCUSES. I want to be CREDITED FOR ALL CHARGES AFTER THE FIRST MONTH of service. I hope this explains everything. Michelle" "----
- Original Message ----- From: [email protected] To: mccck@ Cc: mccck@ Sent: Tuesday, July 20, 2010 10:55 PM Subject: HughesNet Response Dear Michelle, Thank you for contacting HughesNet Billing Support. We appreciate the opportunity to assist you today. I understand that you would like you were unable to use the HughesNet Safety and Security Subscription and you would like to have credits. Thank you for bringing your concern to our attention. Your time and efforts are highly appreciated. I will be more than glad to provide you all the information you need. Michelle. I have pulled up and verified your records, it shows that HughesNet Safety and Security Subscription is still active that is why you are still being charged for the service. You must first unsubscribe from ZoneAlarm Security Suite prior to uninstalling the software or you will continue to be billed for the service. If the software is uninstalled prior to unsubscribing: Re-install ZoneAlarm Security Suite software. Unsubscribe (unregister) the software license key. 1. Click the HughesNet Tools icon located in your system tray. 2. Click Security under Helpful Tools 3. Click Unsubscribe from HughesNet Security Service (Zone Labs Security Suite). 4. Click Continue 5. Click Yes. 6. ZoneAlarm Security Suite will verify your system clock. 7. ZoneAlarm Security Suite will verify your registration data. 8. Click Finish. 9. Right click on the ZoneAlarm icon in the system tray 10. Click Shutdown ZoneAlarm Security Suite. If you experience difficulty in uninstalling Zone Alarm in your account please contact our technical support. You can contact the Technical Department through phone, chat or email at the following: Phone support: Call 1-866-347-3292 and select technical option in IVR (Interactive Voice Response).
Chat Support: Open browser window and type in the address bar. Select "Hughes Technical Support". E-mail Support: Open browser window and type in the address bar. Select "Hughes Technical Support". Should you have any other concern, you can contact the Billing Department through phone or chat at the following: Phone support: Call 1-866-347-3292 and just enter or say the 10 digit phone number associated with the account Chat Support: Open browser window and type "http://customercare.myhughesnet.com/support.cfm?source=chat" in the address bar. Select "Hughes Billing & Account Management Support". Your case ID is I sincerely hope that the information that I have provided you with has been helpful and that you are satisfied with my level of support. Should you have further inquiries regarding your HughesNet account, please let us know right away, so we can try assisting you in rectifying the situation to your satisfaction. Again, thank you for contacting HughesNet Billing Support. I'm grateful with the opportunity to assist you today, Please do have a wonderful day ahead. Kind regards" "From : Michelle Email Receive Date :7/20/2010 9:53:24 PM
To whom it may concern: I have contacted you repeatedly regarding being charged for HughesNet Safety and Security Subscription in the amount of $3.95 monthly. Since being with HughesNet (March 2009), I have only used this during the first month. Then I got a new computer and could not use it anymore as it was not compatible with my software. I have asked numerous times to have this charge removed from my bill (via phone and email) AND to be credited for EVERY month that I have not used this. To no avail, it continues to be on my bill and I continue to be charged for it. I am VERY upset about this and expect that this will be taken care of IMMEDIATELY. I should not have to keep asking and bugging to have a charge removed from my bill for a service that I have not recieved in 15 months. I expect to be reimbursed for 15 out of the 16 months worth of charges $3.95 x 15 = $59.25. This is ridiculous. Thank you, Michelle K"
Hughesnet.com has repeatedly and continually throttled my internet access. My 20GB plan somehow turned into a 15GB plan (with “BONUS” GB added in the wee hours of night/morning). I reach my data limit unbelievably early in the month, indicating the proverbial “THUMB-ON-THE-SCALE” is squelching me. Their websites, including “my account” sites are so misleading and disfunctional that they appear to be designed specifically to frustrate the customer. Further, their HELP number is 1-866-347-3292, but the first robot you get tells you that the number has changed. It presents a feature of “PRESS ONE” to open a new account, and no other option. To add insult to injury, a stern voice tells you to “HANG UP NOW!” and repeats, then a very scientifically-designed irritating noise is sounded to harrass you out. I have been trying to get thru for over an hour and i want to stop my automatic payments. I called my bank and was told the only way i can stop hughesnet.com from accessing my accounts is to cancel my debit card and make a new account. But will I also need to cancel my entire checking account if that's how they do it? This is a clear case of FRAUD and THEFT by deception. Ref: misleading; omitting; hiding; etc... Kelly of Mansfield Ohio.
I have been dealing with hughes net for the past year or so i have had many issues as far as service not working or working slow every time i try to cancel they kept saying they would either charge me less or give me a couple months free when i was told that my bill was going to be lowered to 35 dollars it never happened and next thing i know they charged me 96+when my bill was 54 and my bill is never the same every month so i cancel my service and they tell me i have to pay 200+to cancel this is a scam how can the government allow a company like this to operate maybe because they say they are contracted for the armed services and their service can never be interrupted if there is a class action lawsuit please let me know i have never had to argue with someone to cancel a service before a very bad company that needs to get brought down
I am very upset with Hughes Net. They are a total rip off. I had Hughes net from 2002 to 2008 and never lost internet at all. I just got it back hopping they are as good as it was then, well its not. Yes I get 59.9 mg bits but they seperate it between to different times. From 8am to 2 am we are alloowed only 15 mg bits to use in the day time then between 2am to 8 am that is when it is the bigger mg bits. So now in 3 days time you lose mg bits because just open emails or face book it is used all up in the three day time, That doesn't have no games or nothing. Unless a person stays up late at night time between 2am to 8am you have the all unlimeted they say you have.
When I had called them they said that it is an unlimted internt for the price of $ 59.95 But they didn't say that it is only 10 mg bits for that price in the day time. I had to up grade to get 15 mg bits and it still in the day time only. Sad of it all they don't tell you that you have to pay their fee to rent the dish and the service either. Just the prie of the $59.95. Now that I have had one month I am paying for their fee of $ 79.95 for the three month of the 15 mg bit for the day time and then after the three month it will go up to $ 95.95 for the rest of the month till my two years is done. If I get rid of it before the two years it will cost me $ 400.00 and send it all back to them. It cost me $195.00 to get it hooked up pluse the $79.95 for the service. They rep and the one that came to hook me up said it is unlimited useage of the internet. They have lied big time. I wish that they would take it back give the money back what I put in take their dish with no charge and I can get out out of the contract they put everyone in once a person get it. They don't tell it is a 2 year contract till a person get it all put up and running. They have mislead all way round. I wish something would get done. They need out of business and pay back everyone that is dissatified with them and pay back them as well. They are getting money for nothing and ripping people off with their lies. I hope something can get done. I have 3 days that I can only use the internet and have to wait 19 days for it to rest again so I can use it again. I hope something can get done.
Service sucks, advertises great packages but actually gives 50gb during 2-7am and 5 gb monthly.. I bought equipment to avoid leasing fees and they still committed me to 2 years...the service I slow, can't download movies, etc..dont waste your money or time...satellite internet sucks!!!
I am writing this letter regarding a product I purchased from HughesNet Internet services. My account number with HughesNet Internet services is **. Canceled internet (ISP) AND THEY WILL NOT RETURN THE MONEY THAT IS DUE ME. Returned their equipment and they still will not return my money that I overpaid. I paid $39.95 for this product. Payment was made by check, number Bill pay through Huntington Bank 12/01/2015, dated December 01, 2015. I contacted HUGHES NET CUSTOMER SERVICE AND ALSO ACCOUNTING DEPARTMENT many times on December 08, 2015, and explained that the product was unsatisfactory. Had to wait until anniversary date. Called 2 days later, they said must reinstate account to cancel. They did that and then canceled and my refund went from $39.95 to $27.00 and now it is down to $22.00.
As of today 01/21/2016 failure to receive an appropriate response to this problem has prompted me to write directly to you. STILL WAITING. On December 16, 2015, I contacted their accounting department of HughesNet and got argument from them and explained that the product was unsatisfactory. THAT THEY OWE ME $39.95. I would appreciate your assistance in resolving my complaint. I would like for HughesNet Internet services to refund the full purchase price of $39.95.
If the product must be returned to HughesNet Internet services, please direct HughesNet Internet services to make arrangements to pay for the expenses of the return. I look forward to hearing from you soon regarding my problem. I would like to receive a response from you within 15 days no more.
HUGES NET salesmen will say & tell you anything , annnyyything , majority of what they say are lies , they will step on a previous salescheat to get the sale for themselves . At signup I was told I had 30 days to see if I liked huges net , saying it would be fast & better than what I had , NOT TRUE , no difference at all eccept the price and I have land line service , huges net is higher ,, if not happy with the service full refund . Upon canceling the person tryed 5 different times to get me to stay offering discounts , finally after 5 times of me saying no thanks just want to stop because the service was no faster he finally said he would cancel but I would only get $18 back , NOT what the salecheat told me . He refused to get a supervisor for me after 5 requests & said hugesnet would pro rate my refund AFTER giving him my email address so he could cancel my service , at which time I would be giving my consent to accept the $18 refund , BS , so hugesnet has a canceltion dept. but they dont have thier customers email address ??? DO NOT TRUST HUGES NET , no matter how bad your curent service is you WILL be RIPPED OFF ifn you use these thieves . Plus the cable leading to my house was not even buryed , it was left laying on top of the ground ! The "cancelation dept." is not in county. Dont inquire about huges net , dont call just to find out , dont listen to the pretty commercials on TV , they are all lies & deception thinking that for $50-75 we wont fight for it and they have made thier money with YOUR stress. Dishonest lieing theives , beware .
HughesNet =not only horrible service but also horrible customer service. I cannot get online daily. Service comes and goes. When on, I cannot stream anything. Facebook video, YouTube or Netflix. Takes 5 minutes to send an email. I want my contract cancelled. Since they are not upholding their end of the contract I don't feel I should have to pay an early contract end fee. I'm canceling because I CANNOT use the service, not because I just want out. There is a difference.
Ever since i have had this service i have NOT been able to watchi movies without constant buffering. Then when i check the ANYTIME minutes it seems that they are always depleted quickly... HOWEVER, I'm barely home. I work during the day and if i need to watch something it is usually in the middle of the night since it appears that thats where a majority of the gigabytes are... don't get me started with that scam! That pissed me off too! HOW CAN YOU TAKE A MAJORITY OF THE PLAN AND MAKE IT FROM 2 AM TO 7 AM... WHO DOESN'T SEE THE ISSUE WITH THIS? Anyway... my gigs are all used up and i don't have any data connected throughout the day, yet my gigs are gone and i have all of these BONUS gigs that i have to use and when i look they are barely touched. My theory is that even when night comes they are still using thw anytime and when they are depleted...THEN they switch to the night gigs. What a rip off! Even today i have travel wifi card that i used. I used nothing from Hughesnet yet it still shows usage almost to the exact amount as the wifi card! They are a scam and they need to pay us our money back for delivering such a horrible service! Oh i forgot to mention they tried to tell me that it was my usage that depleted the service. Here's a secret i get better service using the neighborhood Hotspot than i do my own internet service! Then they have the nerve to charge a fee for early termination! What is wrong with this pic. Has anyone gone to BBB? I'm going now!
I recently tried HugheNet Satelittle internet service for the second time. The first being in 2002 when the company was DirecWay. We reside in a rural location and we are stuck with rather slow 3 Mbps DSL service (I actually get about 2.2 Mbps). I thought that I would try HughesNet "Gen4" in September 2015. Being the "4th Generation" and knowing the way technology improves I assumed that they would have made leaps and bounds over there prior 2002 service levels that never lived up to the posted speed claims.
I signed up for the lowest speed service, The Choice Plan with a posted speed up to 5 Mbps to start that should have been twice as fast as my existing 2.2 Mbps DSL. As soon as the installer got finished I was dismayed as it was taking what seemed like LONGER for web pages to pull up. The installer agreed and even tried changing a component on the Satelitte Antenna. The installer stayed for hours trying different things making vague comments like "he did not know what was wrong" and "it IS slow". We took all of the my houses components out of the loop and had my computer hooked up directly to the HughesNet HT1100 Modem via an ethernet wire which was hooked up directly to the antenna. It was taking 8-10 seconds to pull up simple web pages with my "faster" internet service provider. I reluctanlty let him leave as he told me that I had a 30 day money back gaurentee with no early termination fee ($400).
This started a 45 day frustrating expirience of very erratic speeds and numerous calls to their 100% overseas customer service. The customer service agents would read from their scripts with ridiculous information like "it is acceptable to take up to 12 seconds for a web page to come up. Count to 12 very slowly and see how long that is! I immeditly "upgraded" to their Prime and eventually their "Pro" service that had posted speeds of up to 10 Mbps. Heck...this should have been 5 TIMES as fast as my 2.2 Mbps DSL speed...correct? Wrong. It was still slower than my DSL service as I left it hooked up and would compare speeds.
They did extend my grace period from 30 days to 60 days and it is a darn good thing or I would be stuck for 2 years with them. Their overseas scripted customer service advisors were agrumentative and robotic in there haneling of me during about 8 calls over 45 days. To make matters worse I RAN OVER MY DATA LIMIT at about the 25 day mark! I had not streamed a movie or uploaded or downloaded a large file yet I exceeded my 10 GB data limit just from surfing! I could see months of slow service that did not come close to living up to their posted advertised speeds AND monthly data overlimit charges. That was it for me. I am back to my 2.2 Mbps DSL that is FASTER THAN HUGHESNET. 2nd time around and never again for satelite internet service.
They are charging me $500 for a termination fee.for something I did not have. I had service with them for 1 month and I canceled it because they did not say once you use up your bandwidth there no more service until next month. It's not even in the contract! My services was $49.99 and was only able to use for half of month. Then they want me to pay them $500. This is how they make their money by charging a high termination fee so you pay it cause you don't want it to go on your credit report...like I said FREE MONY FOR THEM!
This is the worst internet service I've ever had. I've had it for about 3 day now and it's already slower than dial-up, I've only browsed the web so far. I haven't downloaded or watched any movies and still my service has been throtled to a crawl. This such a rippoff but we're not important enough for any other service providers. It's a rippoff and fraud, something should be done about this company.
I Purchased a home where Hughesnet was in place. Seller suggested that I just take over the account. I called Hughesnet and stated that I would be the responsible person on the account. They said that they would be sending out an installer to upgrade/replace the modem at my home. They wanted to bill my credit card, which I agreed to. They also sent me paper bills which I accidentally paid.
After I realized that I had paid them twice, they refused to refund my money as they stated that my second payment was on the existing account (they had opened a new account when I had initially contacted them, unbeknownst to me.) They claimed that the initial account had not been cancelled despite the fact that they had removed the equipment so that it could not be used!
They claimed that the equipment was removed by a second company, not Hughesnet, that Hughesnet works with. What rubish, that is a company that they subcontract with.
This is insult added to injury as their service was spotty and their technical support inadequate.