The product is crappy, flimsy, hot, and way overpriced.
Trying to get a refund on the product is really hard.
1. They have NO customer support number
2. They make you email them to get return info
3. Their "live" chat is a chatbot which you to maneuver through.
4. When you finally get a real person on chat, they can't even answer any questions about my return which they received over a month ago. They told me to email them!
5. Emailed them 2 weeks ago, no response.
6. Tried to contact them on Facebook, they erased all my posts.
7. Opened up a credit dispute, waiting for response.
8. It's been over a month since they received my product return.
9. Hugsleep finally got back to me in email and said since I opened a dispute they couldn't refund my money. I called the credit card company today and they said it is a LIE! They can refund anytime they want. They said it's a game companies play to a) draw out the refund process or b) get you to cancel the dispute by falsely promising a refund. DON'T EVER CANCEL because you lose your rights to refile the dispute.
This company is incredibly slimy and are liars to boot!
Hug Sleep, Inc. Reviews
Zero customer support
Stay away from this company!
The product is crappy, flimsy, hot, and way overpriced.
Trying to get a refund on the product is really hard.
1. They have NO customer support number
2. They make you email them to get return info
3. Their "live" chat is a chatbot which you to maneuver through.
4. When you finally get a real person on chat, they can't even answer any questions about my return which they received over a month ago. They told me to email them!
5. Emailed them 2 weeks ago, no response.
6. Tried to contact them on Facebook, they erased all my posts.
7. Opened up a credit dispute, waiting for response.
8. It's been over a month since they received my product return.
9. Hugsleep finally got back to me in email and said since I opened a dispute they couldn't refund my money. I called the credit card company today and they said it is a LIE! They can refund anytime they want. They said it's a game companies play to a) draw out the refund process or b) get you to cancel the dispute by falsely promising a refund. DON'T EVER CANCEL because you lose your rights to refile the dispute.
This company is incredibly slimy and are liars to boot!
STAY AWAY FROM THIS COMPANY!