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Country United States
State Georgia
City Duluth
Address 2405 Commerce Ave NW #100,
Phone 800.975.4722

HSBC Reviews

  • Nov 25, 2019

I opened a new checking account through their web site link offering a bonus for meeting certain deposit, balance and time requirements which I met. HSBC Bank would not honor their advertised commitment for the bonus. AFter opening 2 cases and supplying information they requested, they closed both cases saying I did not open the account through the web link to get the bonus which I did and confirmed with their Chat reprentative at the time of opening the account.

  • Mar 23, 2019

HSBC Bank USA, N.A. Has One Of The Worst Credit Card Service Ever! I can Not Speak for their Banking Division. My Very Serious Complaint and/or Negative Reviews Only Reflects Their Credit Card Horrible, Abusive Service.

I was their HSBC Credit Card Customer for nearly 10 Years and Always Paid My Bills On Time and just a few months ago, I applied for their Cash Rewards Credit Card because of the benefits that it offers and they sent ME Out The Wrong Credit Card giving ME so many excuses as to Why I did Not Get The Correct Credit Card.

I did speak with Barbara Janese, Director, Customer Relations at: (716) 841-0464 ([email protected]) about the whole situation and Yes, We Did Successfully Work It Out! However, just a few weeks ago, I sent inside the Metro Grocery store to go shopping for my mother and when I came to the cash register to pay using my Brand New HSBC Cash Rewards Credit Card that was newly activated, I then learned that the card was Declined!

I had No Idea of Why since I pay my bills on time and had No Problem with HSBC since I was their customer for nearly (10) years as previously mentioned. I immediately contacted the Customer Service Department of HSBC and learned that back on Wednesday, February 20, 2019, they had Purposely and Deliberately Cancelled All Of My Credit Cards without giving ME Notice and/or a Warning Letter and Without A Legitimate Reason!

I did contact Barbara Janese, Director Customer Relations at: (716) 841-0464 ([email protected]) to discuss the case and Why The Cards Were All Declined. Her response was that they do Not Have To Give Me A Reason Of Why They Got Rid Of Me As A Legitimate Customer For No Apparent Reason.

In Any Case: When I Get Back To Los Angeles, I will be Suing HSBC For Purposeful And Willingful Discrimination, Bigotry, Defamation Of Character, Racism and Prejudice For Maliciously And Illegally Closing My Accounts For No Good and/or Invalid Reasons! In The Meantime: There was a Credit Balance In The Amount Of $191.08 Left On The Account Number Ending In #1698 and $54.69 On The Other Account Number Ending In #9628 From Rewards That I Had Earned Through Their Cash Back Program.

I just wonder if I will Ever Get That Money Owed Back To ME In The Meantime! HSBC Bank USA, N.A. For Their Credit Card Services Really Sucks! They Just Do Not Know How To Treat Their Loyal And Good Customers! Thankfully Without Mentioning Names, I Have Found Myself Another Credit Card Company To Work With And Trust That I Will Not Have The Same, Negative Experiences that I had with HSBC Bank USA, N.A. Thank you.

Sincerely yours,

Howard Paul Shore Angry And Upset Previous HSBC Bank USA, N.A. Credit Card Customer For Nearly 10 Years Executive, Volunteer Writer For Google And Tripadvisor Websites Written And Published On Wednesday, March 23, 2019 /HPS

  • Jan 11, 2019

I applied for a Cash Rewards Mastercard Credit Card over the phone about two (2) months ago and when I had applied for it, I was told that I could Not get it unless I downgraded it (whatever that means).

I did as I was told on a recorded line and when I had received the replacement mastercard, it was Not The One That Was Promised Over The Phone.

I was very much angry over this and contacted them back at several departments to learn how they LIE to customers and turn the story around by Falsely Stating that I did received the Right Credit Card as a Downgrade whereby the credit card that I had received was NOT even the one that I had discussed over the phone when supposedly Downgrading It in order to receive the HSBC Cash Rewards Mastercard that pays 1.5% Cash Back, has No Annual Fee and has No Foreign Transaction Fee.

In Any Case: I filed many complaints about this including ONE with the Better Business Bureau and Moving Right Along, the Customer Relations Department is supposed to look into it and so far, I have Yet To Speak with anybody in that department because they do Not Return Phone Calls, or Emails and Just Remain Silent.

What is Really Strange is that when I received the Wrong Credit Card, I did Not Even Activate It and still have the Original Stickers On It, but somebody from within HSBC Bank USA Illegally Activated My Account even though I have Made It More Than Clear that I want to Keep My Original Premiere Credit Card and Not To Even Use The New (Wrong Card) that was sent to ME!

This company is so Stupid and does Not Care, Nor Listen To Their Customers when I made a Request to Not Accept The Wrong Credit Card!

Because of their purposeful and intentional Error, I have Lost Many Points based on the Difference Between 1% and 1.5% Cash Back had I Received The Correct "HSBC Cash Rewards Mastercard" as Promised on a Recorded Line.

Well Moving Right Along: Through numerous, time consuming conversations, I was eventually told to go ahead and reapply again for the HSBC Cash Rewards Mastercard Credit Card Over The Phone and I did around Thursday, January 10, 2019 and was even given a reference number.

Supposedly, I did everything right because I received an email from Credit Karma just the other day stating that HSBC Bank USA did a reference check through Equifax to see my Credit Score.

I honestly do Not Know if I am going to get the Correct Credit Card or NOT, but this morning being Saturday, January 12, 2019 when I opened up my email, I read some message stating the following:

"Waiting for you to sign Cash Rewards Mastercard Credit Card Application - International Customer", however, when I filed my application over the phone, I was Not Informed about having to sign anything online.

I did go through the email that I had received, however, it sounds like a Joke because they are asking ME for My Visa Expiration Date which has to to with immigration and in Reality, I am an American Citizen with a USA Address and so Why would I need to have a Visa?

I Never had a Visa In My Life and when I contacted one of your HSBC Bank USA phone numbers out of India about this, they stated that all that I need to do was sign the online application, but ONCE again, I can Not sign it without providing a Visa Expiration Date and I just explained that I do Not Need To Have A Visa Expiration Date if I am an American Citizen.

This Whole d**n Thing Is Purely Ridiculous To Put A 10 Year Customer Through All Of This Just To Apply For The Cash Rewards Mastercard Credit Card through HSBC Bank!

I have an Excellent Credit Score of over 800 and this Stupid Company has purposely and deliberately embarrassed, humiliated ME and Wasted Many Hours Of My Valuable Time For Nothing!

I am Not A Happy Customer!

Thank you.

Sincerely yours,

Howard Paul Shore

Angry And Upset HSBC Bank USA Credit Card Customer

  • Apr 24, 2018

Back on Monday, January 9, 2017, I called up my HSBC Mastercard Credit Card Company at

(888) 662-4722 because I needed to get a hold of the Disputes Department regarding the status of a Dispute.

The hold time was beyond Disgusting, Ridiculous and Unacceptable.

When I called them up, I did get to speak to somebody, however, the representative told ME that I would need to get a hold of the Disputes Department and over the phone I was told that she would get me the answers that I need.`

Well, I was on hold for at least 42 minutes and 30 seconds and sadly Not only did the representative Not come back to me on the phone, but she left me hanging there and then all of a sudden instead of holding for her, I ended up having the system take me back to the very beginning with a repeat of the same recorded message asking me to enter my credit card information all over again.

At that point, I just hung up.

Yes, I did file a complaint over this Horrible and Disgusting Situation, but all this Cheap, Selfish Company Can Do is write me back a Form Letter which I received back on Thursday, January 12, 2017 with Nothing, but Apologies and Excuses as to Why It Happened?

Well, this does Not Solve My Problem in the Very Least and this Low Class Credit Card Provider could have at least Compensated Me For The Inappropriate Hold Time, Plus Being Let Go By The Female Representative, Plus Ending Up Not Getting The Answers To My Dispute Questions To Begin With.

That Is Way Too Much To Go Through Coming From A Billion Dollar Company Who CAN Afford To Take Care Of Their Customers Properly, but just Does Not Care!


Enclosed, in the attachments, please find Screenshots Showing You Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter for your reference and further review. Thank You.

Do You Honestly Call This Good HSBC Premier Mastercard Credit Card Service?

Hell No!

Thanks, But No Thanks!

Sincerely yours,

Howard Paul Shore

Executive Writer And Promoter For Google And Other Social Media Websites

Angry And Upset HSBC Premier Mastercard Customer


Enclosures: Please See The Attachments For The Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter Back On Thursday, January 12, 2017 for your reference and further review. Thank You.

  • Sep 7, 2017

I answered my phone to a N.C. number and the black lady that answered said that she was calling to collect a debt for HSBC-Orchard Bank and got really hateful and said I owed them $1298.60. Then she said "yea the government is cracking down on deadbeat credit card"s. I asked her why they were sending my account to collections for being late one day and she said, "don't worry about that because I am here to collect the debt". ( It be known that I have a new credit card and am a day late).

She said she checked my FDIC report and knew that I had a Direct Express Card that I had used within the past week and that I HAD to give her that CC number to make a $50 PAYMENT TODAY. I told her there was no money on that card, then she got IRATE and said, "well you u better pay or there will be a mark on your credit report and I know you have the money to pay aand you HAVE TO PAY TODAY!! She told me to "just give me the numbers and the debt will be paid". At the beginning of the conversation she had said that I could pay the $50 today and make $100 payments each month til its paid.

I then told her that I don't give out credit card numbers over the phone and she said, "Well you got that credit card over the phone, so don't give me that crap". So, we went back and forth with her getting more irate and forceful in her words. Then, I just hung up and called my "real" credit card company.

  • Jan 24, 2017

I have received several nasty calls from Kaplan and Seager claiming I owe money.. I have tried to figure out where the debt originated from and all they are concerned about is verifying my information.. They refused to give me any information or send anything in writing. Today I received mail from them with a form 1099-c attached to the bottom claiming I need to file this with my taxes as I will be held accountable to pay taxes on the income.. what income I never revived any money from direct Merchants nor have I ever had a credit card or any dealings with this company.. I have checked all 3 credit reports this account is not in my report and never has been

  • Nov 30, 2016

We have been with this company for about ten years. Our interest rate is currently 9.65%. We have tried to get them to work with us for a lower rate and/or a loan modification with which they have done nothing.

We went into forclosure at on point but pulled it back out. We are finally in a place where we can refinance and they are charging us approximately $22,000 in FEES. No one can tell me exactly what the FEES are for but they say we owe them before they will release our loan.

Multiple requests for an itemized list of the fees finally came in, sort of. It lists the entire life of the loan and you need a law degree and many hours of your time to even understand the information written on it.

It baffles me that they can get away with not having to do HARP rules and regulations.

  • Sep 16, 2016

When I first had the house built i got a good rate.It was 6 to 6.25 . After living in the houst the lian was sold 2 or 3 times. I had got a divorce and lost a job When i got a divorce i referenced the house to get my ex off the deed. And like most divorces my credit wasnt thet good so i got hit with a 11% rate. I havent been late on a payment in a very long time on the mortgage. After all that i had lost a job that i was doing for 25 years. And was paied $800 a month salary. And with the loss of my ex wife income and loss of my job and the 11% rate .I thougjt i would try a modification that some one told me about. I sent in all the documents and form they wanted me to i even had to write a letter an what happened. I ment all the requirements had everything they wanted down. All I wanted out of this was my interest rate lowered down to the market up today but that was all.

  • Aug 9, 2016

I have hired HSBC,LLC on November of 2014 for raising business funds for my company. Paid for PPM with no results.

Second time I have hired HSBC,LLC again in 2016 , paid for PPM which alternatively I had to correct my self after a month or so to be correct. Did supply to HSBC,LLC all business documentation as per agreement. It was delaid for 3 months before HSBC,LLC started to offer my PPM with no results again. How ever Roger trivelli did informed me that there is one investor group which showed interest and there may be a inquire from them if we would be willing to renegotiate the terms . I confirmed to Roger Trivelli that I would be willing to see the offer. Several weeks later I have set up a conference call with Roger since he never got back to me to find out when I will receive the offer and to my surprise Roger told me strait that he did not hear from them and he will not be bother them since he left a message with them.

Finally I have terminated our agreement , I just realized that I was taken for ride on my dime.

  • Dec 16, 2015

I only have a few things to say ave I'm done. I was checking my credit scores and I noticed that I had a out standing balance that was sent to collections in the amount close to $8000, I just sat there for hours wondering what the h_ll I had bought for the amount of money. I was getting more pissed the longer I looked at it so I started looking into scams and other things, the only thing I could think of was I had purchased a t.v. On a best buy credit card back in 2002 but it sure as hell wasn't $8 grand not even close Abbas I remember I closed that card as soon as I got finished paying it off, so how in the hell do I owe a collection agency $8 grand for charges on adv HSBC card I never even seen before and if all those dumb a**** at the collection agency would look at files our records they would see clearly I've been locked up since 2009 and just got out this post Feb 2015, hell it's not there credit that's hit it's mine. I bet if that was them they would think twice before they excepted fraudulent s**t from other banks. Y'all gave a good one.

  • Sep 22, 2015

On 08-13-2015 my house was damaged by wind & rain, the insurance company was right on top of everything great job American Mondern!! Here is where the problem begans sent check to HSBC certified mail receipt I got returned receipt in my hand, sent 09-04-2015 returned 09-10-2015. HSBC said they sent check to us on 09-10-2015 today is 09-21-2015 still no check, and no tracking number what's up with that? HSBC has no way to prove they ever mailed the check back to us. insurance companty said HSBC could be held liable for futher damages to our house bacuase they have not returned check for repairs in a timely matter, another big fight with HSBC!! We have had to fight with HSBC everytime anythig has to be done with them over 10 years now, we know HSBC very well, Not the best bank to do bisness with.

loan mods was a 5 year fight naca my attorney & I won finally, DO NOT GIVE UP when dealing with HSBC it does not have to be the way they want it to be!

Thanks for letting me vent HSBC coustermer

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