On May 31, 2020 I ordered a shower insert and shower seat. The ETA for the items was June 3-12. I received the seat, but not the shower. I got an email saying that it was shipped and they gave me a tracking number but it was not a good number. I have called numerous times only to be on hold for hours on end. I have emailed numerous times but never heard back from anyone. I have a very upset client as his bathroom is not handicapped accessible and his decrepid mother cannot use the shower he currently has. (hence to order to Houzz to begin with)
I ordered a walk in bathtub thru Houzz.com. The advertisement shows a left side panel over the motot etc. When the tub arrived there was no panel. When I email houzz and the manufactor they say there is no panel cover over the exposed electrical wiring and motor.
Houzz says oh I sent you a picture with that panel open just have a contractor make you a panel cover. I paid $4350.00 for this tub and I expect it to look like the advertisement. No where in the advertisement or the manufactor manuel does it show a open panel or mention the panel is open.
I bought this item about a month ago. the item was shipped and it says FedEx 2nd Ground. and it didn't arrive actually the item went back to the seller as it was damaged during the shipment. I called Houzz and they promised me that the item will be shipped within 24-48 hours. 5 days after, spoke again to Houzz and they promised me that the item will be shipped in 24-48 hours but no tracking info was provided. I called again and emailed them again and again, they promised me that the item will be shipped within 24-48 hours and nothing. it has been a month already that I'm sleeping on the floor. today, I'm getting an email from the last rep who clearly didn't know, like the previous one what they are doing. the last one even confirmed via the call that the previous rep didn't actually order the bed frame and he is sorry for that. yes, right! I'm the one who sleeps on the floor. YES!
"Hi, Thanks for calling in today.
Per our conversation, I have already reached out to the seller in regards to a replacement bed as well as a possible discount we can extend to you for the inconvenience we have caused. As promised, I will keep you posted.
Thank you Warm Regards,Kelsey"
A day after:"Hi again, I called the seller and they are processing a replacement today. She has let me know it should ship out within the next 24-48 hours. I will provide tracking information should I receive that on my end before it is visible on your end.
As far as the discount I will go ahead and process a 10% off for a future Houzz order. To redeem this code, enter SHOPHOUZZxx in the "Gift Card & Promotional Code” box at checkout and click apply. The 10% discount will be applied to your cart. Please allow 24 hours for the coupon code to activate.Thank you again for your patience and I apologize tremendously for the inconvenience this has caused. Warm Regards, Kelsey"
Today, a day after, Hi, I reached out to the seller to get some tracking information and they have informed me that they went to fulfill the order and realized their inventory was inaccurate yesterday and they are actually out of stock. I apologize tremendously for the inconvenience this whole situation has caused. I will work on getting you into the right hands to find an alternative that is similar and will be delivered sooner than later.
Please confirm if you would like me to process a full refund for this item since it looks like it won't be in stock for a few more weeks.Again, I apologize tremendously for the lack of communication.Warm Regards, Kelsey"
Last, not only that Kelsey didnt waits for me to reply and say what I want he issued a credit without even compensating me for this bad experience. Is Houzz | The New Way to Design Your Home? Not really? WORST EXPERIENCE IVE EVER HAD!!!!
Houzz, Inc. Reviews
On May 31, 2020 I ordered a shower insert and shower seat. The ETA for the items was June 3-12. I received the seat, but not the shower. I got an email saying that it was shipped and they gave me a tracking number but it was not a good number. I have called numerous times only to be on hold for hours on end. I have emailed numerous times but never heard back from anyone. I have a very upset client as his bathroom is not handicapped accessible and his decrepid mother cannot use the shower he currently has. (hence to order to Houzz to begin with)
I ordered a walk in bathtub thru Houzz.com. The advertisement shows a left side panel over the motot etc. When the tub arrived there was no panel. When I email houzz and the manufactor they say there is no panel cover over the exposed electrical wiring and motor.
Houzz says oh I sent you a picture with that panel open just have a contractor make you a panel cover. I paid $4350.00 for this tub and I expect it to look like the advertisement. No where in the advertisement or the manufactor manuel does it show a open panel or mention the panel is open.
I bought this item about a month ago. the item was shipped and it says FedEx 2nd Ground. and it didn't arrive actually the item went back to the seller as it was damaged during the shipment. I called Houzz and they promised me that the item will be shipped within 24-48 hours. 5 days after, spoke again to Houzz and they promised me that the item will be shipped in 24-48 hours but no tracking info was provided. I called again and emailed them again and again, they promised me that the item will be shipped within 24-48 hours and nothing. it has been a month already that I'm sleeping on the floor. today, I'm getting an email from the last rep who clearly didn't know, like the previous one what they are doing. the last one even confirmed via the call that the previous rep didn't actually order the bed frame and he is sorry for that. yes, right! I'm the one who sleeps on the floor. YES!
"Hi, Thanks for calling in today.
Per our conversation, I have already reached out to the seller in regards to a replacement bed as well as a possible discount we can extend to you for the inconvenience we have caused. As promised, I will keep you posted.
Thank you Warm Regards,Kelsey"
A day after:"Hi again, I called the seller and they are processing a replacement today. She has let me know it should ship out within the next 24-48 hours. I will provide tracking information should I receive that on my end before it is visible on your end.
As far as the discount I will go ahead and process a 10% off for a future Houzz order. To redeem this code, enter SHOPHOUZZxx in the "Gift Card & Promotional Code” box at checkout and click apply. The 10% discount will be applied to your cart. Please allow 24 hours for the coupon code to activate.Thank you again for your patience and I apologize tremendously for the inconvenience this has caused. Warm Regards, Kelsey"
Today, a day after, Hi, I reached out to the seller to get some tracking information and they have informed me that they went to fulfill the order and realized their inventory was inaccurate yesterday and they are actually out of stock. I apologize tremendously for the inconvenience this whole situation has caused. I will work on getting you into the right hands to find an alternative that is similar and will be delivered sooner than later.
Please confirm if you would like me to process a full refund for this item since it looks like it won't be in stock for a few more weeks.Again, I apologize tremendously for the lack of communication.Warm Regards, Kelsey"
Last, not only that Kelsey didnt waits for me to reply and say what I want he issued a credit without even compensating me for this bad experience. Is Houzz | The New Way to Design Your Home? Not really? WORST EXPERIENCE IVE EVER HAD!!!!