Hot Headz Marine is a business to avoid at all costs. I called them before going in and was quoted a labor price. They not only charged me more per hour than quoted, but even tripled the hourly rate! They also padded the rate by charging me for more hours than the shop is even open. They charged me for a tool they didn’t have, but should….then kept the tool. The owner did not follow my written instructions for fiberglass work because they are not qualified to work on fiberglass. The owner told me he had 28 years of experience, but I would say he has one year of experience multiplied by 28. They did what they could do, then said they couldn’t match the colors, leaving me with gouges in the gelcoat. That’s like taking your car into a body shop to have a dented fender repaired and instead they paint the fender without making any repairs. No body shop would do that, but this place will. I told the owner twice not to do one repair after I figured out what they were up to, but he went ahead and did it anyway and charged me. I immediately cancelled other repairs on my list once I realized how these people operate.
The owner agreed to refund me $622.00, but he has more excuses than a 10 year old for not making good on his promise. I have that in writing, so he can’t deny it. I am in the process of turning over my file on this shop to the Attorney General of Texas for investigation. They love going after businesses which operate like this. One shop owner in New Caney was just sentenced to 10 years in the state penitentiary for very similar offences. If you do make the mistake of using this business, don’t bother to complain. The owner’s wife told me she is armed at all times and the owner has already been convicted of carrying a weapon unlawfully. It would be in your best interest to just stay away from Hot Headz Marine. Take note of all the complaints they have had.
They will deny that some of those people were even customers, but I have never heard of anyone who complains about a business in detail just for the fun of it. If anything, I would question anyone who says anything positive about this operation. I was in the automotive aftermarket repair business for 35 years and only racked up two complaints in all those years. Both were legitimate complaints, but neither had anything to do with ethics or overcharging. We took care of both complaints and turned those people into lifelong customers. I wish I had never darkened the door of this sleazy operation. There are too many good shops out there which operate legitimately and don’t lie to you. Had this shop been a franchise, they would have had their license pulled years ago.
Hot Headz Marine Reviews
Hot Headz Marine is a business to avoid at all costs. I called them before going in and was quoted a labor price. They not only charged me more per hour than quoted, but even tripled the hourly rate! They also padded the rate by charging me for more hours than the shop is even open. They charged me for a tool they didn’t have, but should….then kept the tool. The owner did not follow my written instructions for fiberglass work because they are not qualified to work on fiberglass. The owner told me he had 28 years of experience, but I would say he has one year of experience multiplied by 28. They did what they could do, then said they couldn’t match the colors, leaving me with gouges in the gelcoat. That’s like taking your car into a body shop to have a dented fender repaired and instead they paint the fender without making any repairs. No body shop would do that, but this place will. I told the owner twice not to do one repair after I figured out what they were up to, but he went ahead and did it anyway and charged me. I immediately cancelled other repairs on my list once I realized how these people operate.
The owner agreed to refund me $622.00, but he has more excuses than a 10 year old for not making good on his promise. I have that in writing, so he can’t deny it. I am in the process of turning over my file on this shop to the Attorney General of Texas for investigation. They love going after businesses which operate like this. One shop owner in New Caney was just sentenced to 10 years in the state penitentiary for very similar offences. If you do make the mistake of using this business, don’t bother to complain. The owner’s wife told me she is armed at all times and the owner has already been convicted of carrying a weapon unlawfully. It would be in your best interest to just stay away from Hot Headz Marine. Take note of all the complaints they have had.
They will deny that some of those people were even customers, but I have never heard of anyone who complains about a business in detail just for the fun of it. If anything, I would question anyone who says anything positive about this operation. I was in the automotive aftermarket repair business for 35 years and only racked up two complaints in all those years. Both were legitimate complaints, but neither had anything to do with ethics or overcharging. We took care of both complaints and turned those people into lifelong customers. I wish I had never darkened the door of this sleazy operation. There are too many good shops out there which operate legitimately and don’t lie to you. Had this shop been a franchise, they would have had their license pulled years ago.