While remodeling, ran out of hardwood flooring. Purchased cheap untreated flooring & tried to match paint to no avail.
Called Hosking to get pricing on hardwood I needed. Sales rep gave price quote & explained since I didn't purchase my previous flooring from them, might be slight color variation. I understood as I knew it wasn't from same "paint batch." Got invoice emailed which stated description of my order, “LAUZON (brand) SOLID MAPLE (wood type) TRAVERTINE (color).” Two weeks later I opened box to see different size, wood type, & colored flooring. Enclosed shipping package slip shows these are not Lauzon. It looked the same as my initial failed attempt. Called Hosking about the MISTAKE but was told that since Lauzon is so EXPENSIVE, they use CHEAPER 3rd party lumber molding company that uses GENERIC hardwood & ATTEMPTS to paint match. I asked “Why wasn’t I told this BEFORE?” Rep responds “I don’t know what I may or may not have said…” I ASKED for Lauzon, PAID for Lauzon, I should be GETTING Lauzon.
Why would I agree to pay for GENERIC, SUBSTITUTED product & be charged same price as the authentic? She was unapologetic & connects me to the owner. He doesn’t answer & unsurprisingly doesn’t return my voice message. I was willing to return INACCURATE order & have correct one sent. Now its been a month so had to resort to disputing charge & informing others about this UNSCRUPULOUS company & their blatant BAIT & SWITCH. I had to order again from QUALITY FLOORING 4 LESS, paid same price & got correct item. Would you buy a FAKE Rolex that is the same cost as the real one? If your answer is no, then AVOID ordering from Hosking!!!
Jeff (the owner) has responded through BBB & credit card dispute that I acknowledged the terms of the sale. Wow really? I stated I acknowledged there are no returns on moldings. As I stated previously, sales rep said I needed to acknowledge there are no returns because I didn't purchase previous order from them & might be some color variations so check the invoice & make sure the right product, color, & size is specified. I didn't think she would mean a whole different type of hardwood would be sent. In no way does my response say I acknowledge purchasing a substitute. In no way does your invoice state a substitute would be sent.
Hosking Hardwood Flooring Inc Reviews
While remodeling, ran out of hardwood flooring. Purchased cheap untreated flooring & tried to match paint to no avail.
Called Hosking to get pricing on hardwood I needed. Sales rep gave price quote & explained since I didn't purchase my previous flooring from them, might be slight color variation. I understood as I knew it wasn't from same "paint batch." Got invoice emailed which stated description of my order, “LAUZON (brand) SOLID MAPLE (wood type) TRAVERTINE (color).” Two weeks later I opened box to see different size, wood type, & colored flooring. Enclosed shipping package slip shows these are not Lauzon. It looked the same as my initial failed attempt. Called Hosking about the MISTAKE but was told that since Lauzon is so EXPENSIVE, they use CHEAPER 3rd party lumber molding company that uses GENERIC hardwood & ATTEMPTS to paint match. I asked “Why wasn’t I told this BEFORE?” Rep responds “I don’t know what I may or may not have said…” I ASKED for Lauzon, PAID for Lauzon, I should be GETTING Lauzon.
Why would I agree to pay for GENERIC, SUBSTITUTED product & be charged same price as the authentic? She was unapologetic & connects me to the owner. He doesn’t answer & unsurprisingly doesn’t return my voice message. I was willing to return INACCURATE order & have correct one sent. Now its been a month so had to resort to disputing charge & informing others about this UNSCRUPULOUS company & their blatant BAIT & SWITCH. I had to order again from QUALITY FLOORING 4 LESS, paid same price & got correct item. Would you buy a FAKE Rolex that is the same cost as the real one? If your answer is no, then AVOID ordering from Hosking!!!
Jeff (the owner) has responded through BBB & credit card dispute that I acknowledged the terms of the sale. Wow really? I stated I acknowledged there are no returns on moldings. As I stated previously, sales rep said I needed to acknowledge there are no returns because I didn't purchase previous order from them & might be some color variations so check the invoice & make sure the right product, color, & size is specified. I didn't think she would mean a whole different type of hardwood would be sent. In no way does my response say I acknowledge purchasing a substitute. In no way does your invoice state a substitute would be sent.