As a service to the public, especially the elderly. I would like to report a gross fraudulent business practice of Horizon Services, Inc. For the sake of the general good, the elderly should not do business with Horizon Services Inc. The unconscionable practices that Horizon Services has perpetrated with us include but are not limited to taking advantage of the elderly under duress and committing outright fraud. My personal opinion I feel Horizon does not have the interest of the elderly in mind when performing maintenance and or tune ups.
I am a retired senior, who feel that this company has taken extreme advantage of me in 2015 and then tried again in 2018. Being a single female, I would be the perfect candidate to fall for their selling tactics. What I consider to be predatory business practices.
I called Horizon Services for maintenance to my heater on 3/30/2015. I was told that I needed a new heater, because this one was running poorly and has a crack in the exchange and wouldn’t last much longer. What is so interesting is when you read the complaints about Horizon majority have a cracked heat exchange. Everybody can’t have the same issue/problem.
A good Technician should have showed me the crack heat exchange, using a camera if necessary. Also, a good technician should have explained just what a heat exchanger is and does. Was there an alert? Was this why my heater needed to be replaced?
I have both fire and CO monitors in both my living space and basement. A crack heat exchange does not necessary mean that CO is going into your breathing air, but the potential does exist.
I have a ranch style home. Living space and basement, measures 1240 Square Ft.
Break down cost for new heater:
Total $9768
Misc. $3768 (written in- price app. J,C.)
Total (including Installation) $6000
Less Initial Deposit $3000
Due on Completion service financed 0% for 12 months
Amount Financed $3000
Rebates (if applicable)
Written by hand: Price includes all promotions & rebates.
There was an effort to encourage me to replace my heating system, in fear of an older system failing in the middle of winter. A salesman showed up the same day and a new heater was installed the next day 3/31/2015. Not even giving you the three-day grace period. They work fast to lock you in, not you giving time to think about it and the cost. So, you fall for the pitch, because of the fear of being hot or cold. Which we as baby boomers have experience both in our life time.
Poor workmanship, cheapest installation using AF100 aluminum foil tape around the middle of the furnace installed in 2015. I also called and complain of a noise when my heater is running, never resolved. Funny, no noise all summer with air conditioner running.
I have had the same technician and sales rep. both times for my heater and now my air conditioner. Working together to default the customers.
I was made to be “scared” that my furnace would not last the winter. I am embarrassed for falling for this sales pitch and not getting a second opinion. They got me once but not again.
I do not uncover my air conditioner until after the Cotton tree across the street shed all the cotton, which is usually after May 30th, because I don’t want it to get into the vents of my air conditioner. I made an appointment for May 29, 2018 to have my air conditioner service and to have my thermostat checked. I turned my air conditioner on May 25, 2018, cold air blowing out and cooling my home, but wouldn’t shut off. After calling, I then realize that I didn’t have my thermostat programed correctly.
May 29th, first technician arrival never checking the thermostat. I took him down stairs where the heater is located. Next, he went outside. After about 10 minutes, he told me that I had a Freon leak. I didn’t believe him and said to him, what are trying to screw me like they did with my heater. He got upset, and I asked him to leave. They sent the second technician (Doug Marshall, who also, was here before with the heater), he checked the thermostat and said it was alright. He also said that I had a cracked Freon line and was losing Freon – low refrigerant level. And that a charge would be costly, and that I should know because I worked at DuPont. and I should consider a new air conditioner. Then, he told me about his sick wife so that I would feel sorry, another selling pitch. I told him that I wasn’t going to buy a new air conditioner right now, that I would buy a couple of window air conditioners. He said they would be costly (electric), I said so would the central.
We scheduled a maintenance check on our gas, forced-air furnace because it had not been looked at for a very long time. The technician sent by Horizon Services did not inspire confidence. His English was barely understandable, if at all. His equipment appeared held together with duct tape, and battery failed on his camera probe. I was mildly shocked when he produced a drill and proceeded to drill a hole in a pipe coming from the furnace. He then inserted a monitor into the hole, and proclaimed his astonishment at the incredibly high carbon monoxide level that registered. The tech said the CO level was dangerous, and the furnace should be replaced immediately. I smelled a rat. After he left, we scheduled another assessment with another company the same day. The tech from the second company informed us that the Horizon tech had drilled a hole in the exhaust pipe of the furnace, which vented waste gases to the outside. The Horizon tech was attempting to scare us into buying a new system. As it turned out, we do need a new system, but we're not in danger of dying from carbon monoxide poisoning. The scam by the Horizon tech was fraud, pure and simple. I have to wonder how many folks have been scared into replacing their systems who didn't really need one.
I was away from home for a week on a business trip and my daughter (who is a year out of high school) phoned me that the sink in the bathroom was dripping water into the floor of the bathroom cabinet. I told her to look up any plumber in the Yellow Pages. When I got home, she told me that she had contacted Horizon Services Inc, they had sent out a plumber, and that he had replaced two tubed under the sink. She said the whole process took about fifteen minutes, after which he spent another fifteen minutes on paperwork.
The bill came to $369.50. I retrieved from the trash can, the two tubes that had been replaced. They were the twelve inch flexible tubes (one for cold water and one for hot) that connect to the faucets of the bathroom sink. They cost about $ 6 each at the nearby Lowes. So the total cost of the materials used in the repair was about twelve dollars. I contacted Horizon by email to discuss this apparent bit of gouging, and they wanted to do the discussions on the phone. But I insisted on dealing with them by email. When they realized that I was not going to let the matter rest, they quickly offered to send me a check for $ 150.
They did send that check, but I have ended up paying at least TRIPLE what an honest plumber would have charged. I have shared this with all my friends and have cautioned them to steer clear of Horizon Services Inc.
I made the mistake of calling these goofs when they offered a winter "tune up " service for our Carrier furnace. A 20 year old kid showed up...polite enough. He completed the work but left a lot of what hold have been done out. For example, the blower should have been removed, blades brushed and vacuumed and the bearings oiled....Never happened. He essentially vacuumed the combustion chamber and replaced the furnace filter. All of that for $89.00. But that's not the worst, he tried to BS me about CO2 leak "possibilities ". I asked him to specifically show me the damage,wear or other possible causation. He was thoroughly confused,baffled,embarrassed. I went after him by calling him on what he was clearly required to do by his "community benevolent " compny. He broke down and admitted that there were no issues safety or otherwise with my furnace. He admitted that Horizon routinely uses CO2 scare tactics on people to up sell NEW HVAC units and other unnecessary work to gouge unsuspecting customers.
Horizon Services, Inc. Reviews
As a service to the public, especially the elderly. I would like to report a gross fraudulent business practice of Horizon Services, Inc. For the sake of the general good, the elderly should not do business with Horizon Services Inc. The unconscionable practices that Horizon Services has perpetrated with us include but are not limited to taking advantage of the elderly under duress and committing outright fraud. My personal opinion I feel Horizon does not have the interest of the elderly in mind when performing maintenance and or tune ups.
I am a retired senior, who feel that this company has taken extreme advantage of me in 2015 and then tried again in 2018. Being a single female, I would be the perfect candidate to fall for their selling tactics. What I consider to be predatory business practices.
I called Horizon Services for maintenance to my heater on 3/30/2015. I was told that I needed a new heater, because this one was running poorly and has a crack in the exchange and wouldn’t last much longer. What is so interesting is when you read the complaints about Horizon majority have a cracked heat exchange. Everybody can’t have the same issue/problem.
A good Technician should have showed me the crack heat exchange, using a camera if necessary. Also, a good technician should have explained just what a heat exchanger is and does. Was there an alert? Was this why my heater needed to be replaced?
I have both fire and CO monitors in both my living space and basement. A crack heat exchange does not necessary mean that CO is going into your breathing air, but the potential does exist.
I have a ranch style home. Living space and basement, measures 1240 Square Ft.
Break down cost for new heater:
Total $9768
Misc. $3768 (written in- price app. J,C.)
Total (including Installation) $6000
Less Initial Deposit $3000
Due on Completion service financed 0% for 12 months
Amount Financed $3000
Rebates (if applicable)
Written by hand: Price includes all promotions & rebates.
There was an effort to encourage me to replace my heating system, in fear of an older system failing in the middle of winter. A salesman showed up the same day and a new heater was installed the next day 3/31/2015. Not even giving you the three-day grace period. They work fast to lock you in, not you giving time to think about it and the cost. So, you fall for the pitch, because of the fear of being hot or cold. Which we as baby boomers have experience both in our life time.
Poor workmanship, cheapest installation using AF100 aluminum foil tape around the middle of the furnace installed in 2015. I also called and complain of a noise when my heater is running, never resolved. Funny, no noise all summer with air conditioner running.
I have had the same technician and sales rep. both times for my heater and now my air conditioner. Working together to default the customers.
I was made to be “scared” that my furnace would not last the winter. I am embarrassed for falling for this sales pitch and not getting a second opinion. They got me once but not again.
I do not uncover my air conditioner until after the Cotton tree across the street shed all the cotton, which is usually after May 30th, because I don’t want it to get into the vents of my air conditioner. I made an appointment for May 29, 2018 to have my air conditioner service and to have my thermostat checked. I turned my air conditioner on May 25, 2018, cold air blowing out and cooling my home, but wouldn’t shut off. After calling, I then realize that I didn’t have my thermostat programed correctly.
May 29th, first technician arrival never checking the thermostat. I took him down stairs where the heater is located. Next, he went outside. After about 10 minutes, he told me that I had a Freon leak. I didn’t believe him and said to him, what are trying to screw me like they did with my heater. He got upset, and I asked him to leave. They sent the second technician (Doug Marshall, who also, was here before with the heater), he checked the thermostat and said it was alright. He also said that I had a cracked Freon line and was losing Freon – low refrigerant level. And that a charge would be costly, and that I should know because I worked at DuPont. and I should consider a new air conditioner. Then, he told me about his sick wife so that I would feel sorry, another selling pitch. I told him that I wasn’t going to buy a new air conditioner right now, that I would buy a couple of window air conditioners. He said they would be costly (electric), I said so would the central.
We scheduled a maintenance check on our gas, forced-air furnace because it had not been looked at for a very long time. The technician sent by Horizon Services did not inspire confidence. His English was barely understandable, if at all. His equipment appeared held together with duct tape, and battery failed on his camera probe. I was mildly shocked when he produced a drill and proceeded to drill a hole in a pipe coming from the furnace. He then inserted a monitor into the hole, and proclaimed his astonishment at the incredibly high carbon monoxide level that registered. The tech said the CO level was dangerous, and the furnace should be replaced immediately. I smelled a rat. After he left, we scheduled another assessment with another company the same day. The tech from the second company informed us that the Horizon tech had drilled a hole in the exhaust pipe of the furnace, which vented waste gases to the outside. The Horizon tech was attempting to scare us into buying a new system. As it turned out, we do need a new system, but we're not in danger of dying from carbon monoxide poisoning. The scam by the Horizon tech was fraud, pure and simple. I have to wonder how many folks have been scared into replacing their systems who didn't really need one.
I was away from home for a week on a business trip and my daughter (who is a year out of high school) phoned me that the sink in the bathroom was dripping water into the floor of the bathroom cabinet. I told her to look up any plumber in the Yellow Pages. When I got home, she told me that she had contacted Horizon Services Inc, they had sent out a plumber, and that he had replaced two tubed under the sink. She said the whole process took about fifteen minutes, after which he spent another fifteen minutes on paperwork.
The bill came to $369.50. I retrieved from the trash can, the two tubes that had been replaced. They were the twelve inch flexible tubes (one for cold water and one for hot) that connect to the faucets of the bathroom sink. They cost about $ 6 each at the nearby Lowes. So the total cost of the materials used in the repair was about twelve dollars. I contacted Horizon by email to discuss this apparent bit of gouging, and they wanted to do the discussions on the phone. But I insisted on dealing with them by email. When they realized that I was not going to let the matter rest, they quickly offered to send me a check for $ 150.
They did send that check, but I have ended up paying at least TRIPLE what an honest plumber would have charged. I have shared this with all my friends and have cautioned them to steer clear of Horizon Services Inc.
I made the mistake of calling these goofs when they offered a winter "tune up " service for our Carrier furnace. A 20 year old kid showed up...polite enough. He completed the work but left a lot of what hold have been done out. For example, the blower should have been removed, blades brushed and vacuumed and the bearings oiled....Never happened. He essentially vacuumed the combustion chamber and replaced the furnace filter. All of that for $89.00. But that's not the worst, he tried to BS me about CO2 leak "possibilities ". I asked him to specifically show me the damage,wear or other possible causation. He was thoroughly confused,baffled,embarrassed. I went after him by calling him on what he was clearly required to do by his "community benevolent " compny. He broke down and admitted that there were no issues safety or otherwise with my furnace. He admitted that Horizon routinely uses CO2 scare tactics on people to up sell NEW HVAC units and other unnecessary work to gouge unsuspecting customers.