I used relator agent "Julie Kwan" BRW#01484543, Monrovia CA, She has made my home buying experience as a complete nightmare.
I have lost faith in her ever since I figured that Termite cost is paid by seller because of CA laws. I am first time buyer and she has been taking advantage of me by telling me such lies. I came from different country so I have no idea of how things work.
I received email from her on 9/7 saying "sign last documents and she will give me credit for appliances" (She missed it even after I reminded her to explicitly mention about appliances for 2 units.) I told her this is not how I will sign the last documents.
She has already made me sign the closing on 08/30 by telling that fixed to items in inspection reports are covered by Addendum#1. She neither provided it to me nor my lender, her office told even they don't have the copy of Addendum#1.
She hid things from me and lender. Lender couldn't make sure my contingencies are taken care.
Today is 9/8 and I am waiting on fixes done while Julie is enjoying her vacation, She disappeared after receiving funds!
Escrow told me buyers agent takes care of tenant estoppel, She did not work on it until 9/2.
She is now completely unreachable and not responding to my emails. Before this she was shouting at me, and if you scroll down she has told me that she didn't make any money on this transaction. I brought '760K' worth house through her, she did not find this property for me, I found it and asked her to arrange me a showing.
With all these facts she has been yelling at me that 'She has gone out of her way'.
I have no clue what benchmark does she carries for her services.
I do not know if she operates your franchisee or she works for you.
She doesn't know that she is a service provider and I am her client and she needs a reminder about her responsibilities as a licensed real estate agent!
Please Stay away from her, get yourself someone who will care about you and will work for you and protect you.
I have been with this company for over 2 years now. I have rented a washer,dryer, stove, couch and love seat, and 2 beds. They have always worked with us over the last couple of years and when my elderly mother could not pay the bill, they would extend and we would always pay it and a fee. This last past year, they switched managers and he is a terrible person.
He has harrased us, called my family names, told us he is tired of our s**t, and was just rude in general. We have paid so much to them and way over the monthly amount and they still ask for more. Tonight, they came because my mother did not have the $200 extra to pay them (we just pay $350 last week, which is supposed to be up to date) and told us he will be coming to get our stuff, I had to borrow money to pay enough to keep my washer and dryer but he took both my beds when I was told last week that it was up to date.
They charge you way over the price and add all kinds of fees. I was not smart enough to keep receipts to prove this, but when I tell you how much I pay every week or every 2 weeks, its ridiculous.
They were supposed to repair my couch because the board broke, and he told me it was because we are overweight and thats our fault. One of the repair guys told us that its not even possible even if we weighed 500 lbs because of the way the couch is made so he finally agreed to fix it, then when it was not fixable, he told us that he had to legally bring us another one. We got the other couch but are still waiting on the matching love seat 2 months later.
The manager should be fired and this company should be gone. They are rip offs for real and treat people terrible. They harass you till you pay and then over charge you. They are theives. There is not even a corporate number or email or anything where I was trying to contact them.
HomeSmart Reviews
I used relator agent "Julie Kwan" BRW#01484543, Monrovia CA, She has made my home buying experience as a complete nightmare.
I have lost faith in her ever since I figured that Termite cost is paid by seller because of CA laws. I am first time buyer and she has been taking advantage of me by telling me such lies. I came from different country so I have no idea of how things work.
I received email from her on 9/7 saying "sign last documents and she will give me credit for appliances" (She missed it even after I reminded her to explicitly mention about appliances for 2 units.) I told her this is not how I will sign the last documents.
She has already made me sign the closing on 08/30 by telling that fixed to items in inspection reports are covered by Addendum#1. She neither provided it to me nor my lender, her office told even they don't have the copy of Addendum#1.
She hid things from me and lender. Lender couldn't make sure my contingencies are taken care.
Today is 9/8 and I am waiting on fixes done while Julie is enjoying her vacation, She disappeared after receiving funds!
Escrow told me buyers agent takes care of tenant estoppel, She did not work on it until 9/2.
She is now completely unreachable and not responding to my emails. Before this she was shouting at me, and if you scroll down she has told me that she didn't make any money on this transaction. I brought '760K' worth house through her, she did not find this property for me, I found it and asked her to arrange me a showing.
With all these facts she has been yelling at me that 'She has gone out of her way'.
I have no clue what benchmark does she carries for her services.
I do not know if she operates your franchisee or she works for you.
She doesn't know that she is a service provider and I am her client and she needs a reminder about her responsibilities as a licensed real estate agent!
Please Stay away from her, get yourself someone who will care about you and will work for you and protect you.
I have been with this company for over 2 years now. I have rented a washer,dryer, stove, couch and love seat, and 2 beds. They have always worked with us over the last couple of years and when my elderly mother could not pay the bill, they would extend and we would always pay it and a fee. This last past year, they switched managers and he is a terrible person.
He has harrased us, called my family names, told us he is tired of our s**t, and was just rude in general. We have paid so much to them and way over the monthly amount and they still ask for more. Tonight, they came because my mother did not have the $200 extra to pay them (we just pay $350 last week, which is supposed to be up to date) and told us he will be coming to get our stuff, I had to borrow money to pay enough to keep my washer and dryer but he took both my beds when I was told last week that it was up to date.
They charge you way over the price and add all kinds of fees. I was not smart enough to keep receipts to prove this, but when I tell you how much I pay every week or every 2 weeks, its ridiculous.
They were supposed to repair my couch because the board broke, and he told me it was because we are overweight and thats our fault. One of the repair guys told us that its not even possible even if we weighed 500 lbs because of the way the couch is made so he finally agreed to fix it, then when it was not fixable, he told us that he had to legally bring us another one. We got the other couch but are still waiting on the matching love seat 2 months later.
The manager should be fired and this company should be gone. They are rip offs for real and treat people terrible. They harass you till you pay and then over charge you. They are theives. There is not even a corporate number or email or anything where I was trying to contact them.