We purchased a home that is about 10 years old during the inspection it was below 0 temp outside and the unit was unable to be turned on. we used the air conditioner for about 2 weeks and then it stopped working. We called and paid $75.00 to have an inspection of our unit. this company reports the issue to the warranty company. They told me we are not covered because the inspection was done in the winter and was unable to be inspected. They did not care that we were able to use it for two weeks prior to it breaking down. IF you review there website you will see many many complaints exactly like mine and more. This company scams people. My warranty number is claim number is .
We purchased a home in the middle of winter paid for a home warranty. We filed a claim because our Air Conditioner stopped working after about two weeks of working. We called and they sent out a tech and he inspected our unit and said it was broken and that it would need replaced and collected $75.00 for that service call.
We contacted our warranty company and we were told that they will not cover the cost of a new unit after looking at our inspecton report that said due to sub 0 temps it was not possible to test the unit. If the inspector would have turned it on it was likily it would have damaged it.
My contract says that undetected pre existing issues are covered how would this not fall under that if it was a pre existing issue? The unit was in working order for two weeks before breaking down. My warranty number is and claim number is .
After doing some investigating I discovered I am not the only one with this exact issue. I found complaint after complaint about this and many other issues people are having. If you look up this company you will see they are scaming people all day long.
Have an ailing refrigerator. First noticed the problem on the weekend. First, we tried unloading everything (and turning it off for 24 hours), then firing it up again, as recommended. Worked fine for the first 6 hours or so, then started to labor and warm up again.
So, called HWA, because we have the so-called PREMIER warranty with them, and they said they'd put in the order for a repair person, who would call us to schedule a service call, which would be $75 payable at the time of the call. Fine. A day and a half later, heard from the repair service. First appointment available was 4 days away (it was Thursday, they couldn't come until Monday and someone needed to be at home between 1 pm and 6 pm). So, at this point, we've been without a working refrigerator for 9 days. (We've been buying ice to supplement what we can make in the freezer portion, which still works).
Monday (and 5 bags of ice later) -- service tech showed up about 5:30 pm (so hubby had to sit around waiting half the day -- I couldn't do it, because I have this pesky day job ... ). Said everything worked OK (compressor, fan, etc., EXCEPT the "control module" was shot and would have to be replaced. Said they would be ordering it, and would call us back to come and install it. We've now been without a working refrigerator for 12 days.
One week passes, and we hear zero, zip, nada from the repair tech. Finally, on the following Monday, of the following week (after he was out to diagnose the problem), after we've without a working refrigerator for 19 days, he calls and says the part is not made anymore and is no longer available. BUT, if they shut the refrigerator off completely and remove the control module, they can PROBABLY send it in to the factory and get it rebuilt and it'll PROBABLY work. It'll PROBABLY take a couple of weeks to send it out, get it rebuilt, and get it back, they will then call us and schedule a time to come out and install it (it'll be another 6-hour window), but first, they have to come and remove the part (ANOTHER 6 hour window) which will then shut the refrigerator AND freezer down totally.
I'll admit -- I was getting a little testy at that point, so I tried calling HWA when I got home from work (bringing another 2 bags of ice). Of course, no one answered, so I left a message to call me ASAP.
Tuesday a.m., HWA called me. I pointed out that we had been without a working refrigerator for -- as of Tuesday -- 20 days, and that our home warranty appears to indicate that they owe us a new refrigerator at that point. They said, no, that's not how it works. They will attempt to repair first, and THEN if it doesn't work, we get a new refrigerator (I guess ... maybe it's just a used hunk o junk, who knows).
I pointed out to HWA that, to me, the first attempt WAS that attempt, especially since the "try again" will mean that we're TOTALLY without a refrigerator OR freezer for another two to three weeks, minimum. AND, it may not work that time, either -- so by the time the come out and remove said part, ship it out, get it back, come out and reinstall it, fire the refrigerator up and check to see if it works, we will have been without a refrigerator for 35-40 days.
This is San Antonio, TX, people -- refrigeration is a MUST!!! It's not like winter in North Dakota or something, where you can set your goodies out on the windowsill and they'll keep just fine ...
And no, they don't provide loaners and no, they don't reimburse us for renting a refrigerator ... and, we have a situation here where we have medication that MUST be refrigerated. Guess we can hope the neighbors will give us a key and let us keep at least our essentials at their place (and be able to come and get them at all hours). Worth a try, I suppose.
I am normally a patient person, but this smells very much like a MAJOR ripoff to me (smells almost as bad as that boatload of food we've had go bad, as a matter of fact). Time will tell -- we've got another 3 weeks or so to go on this oddyssey. From my law school days, I'm thinking fraud-fraud-fraud, deceptive trade practices, you name it. Anyone out there interested in a class-action lawsuit ????
We purchasd a home in September 2015 (3.5 months ago), and because the home inspection report stated that many of the items (furnace, hot water heater, et. al.) were at the end of their expected life, we had the former owners pay for the home warranty. All was sort of okay, until the furnace died. We had used the furnace for a couple of weeks at the beginning of November and right before Thanksgiving, it died. We had scheduled a maintenance call the day after it died the Wednesday before Thanksgiving. The HVAC folks doing the maintenance, stated that there was really no way to fix it; the entire unit (heat pump) and compressor needed to be replaced. We had to wait for the HWA vendor to come out to check it the same day, and he said the same thing - it needed to be replaced completely. So we went to stay with my mother - 3 hours away. We called HWA in the car on Friday and kept calling - their vendor had not filed the report yet, so we had to keep waiting.
My husband is 69 years old with diabetes and I am 63 (we are now considered "elderly"), and the house was down to 53 degrees at this point. HWA said we had to wait until their contractor could file his report. We took the decision to have it replaced - what were we supposed to do at that point? It took until Monday, when they called back (now since Wednesday before). I told them I wanted to cash out this part of the policy - and they offered approximately $970.00. The new system cost $6,700! I asked them where they could purchase a new furnace for that amount. The response was that they were going to try and fix it first (even thought 2 HVAC specialists said there was no point), and that we would have to wait for parts to be ordered and then they would see about fixing it. Seriously?? This is a complete rip-off and I cannot believe that they expected us to stay in a cold house with no heat for more than a week, whilst they tried to order parts for a system that was more than 30 years old, and we were supposed to live there. This is unconscionable and they need to repay us the cost of a new furnace system.
I received my bankstatement and found a charge to same for $191.88 which I did not approve. I have no idea who these people are or what they do. I DID NOT AUTHORISE THIS CHARGE . How do I get my money back.
Several months after I purchased my warranty, my air conditioner went out. They sent a technician out and then told me that because I had not done maintenance on my system that they were denying my claim and would not pay anything. That visit cost me $60 for nothing. They wanted me to sign up for their maintenance program, for additional money and then they would cover my AC. My AC was covered on this plan but they refused to fix it.
At the end of my one year contract, they automatically renewed my contract for another year by charging my checking account. I NEVER gave them permission to do that. I NEVER checked any box for auto renewal. I was not going to renew with them. I immediatley contacted them and they told me that they would refund my money in six weeks. When asked why it would take six weeks, they just said that is how long it would take.
After repeated emails and phone calls with no results, I finally got my refund TEN weeks after they took my money out of my account, one month longer than they told me.
Home Warranty of America Reviews
We purchased a home that is about 10 years old during the inspection it was below 0 temp outside and the unit was unable to be turned on. we used the air conditioner for about 2 weeks and then it stopped working. We called and paid $75.00 to have an inspection of our unit. this company reports the issue to the warranty company. They told me we are not covered because the inspection was done in the winter and was unable to be inspected. They did not care that we were able to use it for two weeks prior to it breaking down. IF you review there website you will see many many complaints exactly like mine and more. This company scams people. My warranty number is claim number is .
We purchased a home in the middle of winter paid for a home warranty. We filed a claim because our Air Conditioner stopped working after about two weeks of working. We called and they sent out a tech and he inspected our unit and said it was broken and that it would need replaced and collected $75.00 for that service call.
We contacted our warranty company and we were told that they will not cover the cost of a new unit after looking at our inspecton report that said due to sub 0 temps it was not possible to test the unit. If the inspector would have turned it on it was likily it would have damaged it.
My contract says that undetected pre existing issues are covered how would this not fall under that if it was a pre existing issue? The unit was in working order for two weeks before breaking down. My warranty number is and claim number is .
After doing some investigating I discovered I am not the only one with this exact issue. I found complaint after complaint about this and many other issues people are having. If you look up this company you will see they are scaming people all day long.
Have an ailing refrigerator. First noticed the problem on the weekend. First, we tried unloading everything (and turning it off for 24 hours), then firing it up again, as recommended. Worked fine for the first 6 hours or so, then started to labor and warm up again.
So, called HWA, because we have the so-called PREMIER warranty with them, and they said they'd put in the order for a repair person, who would call us to schedule a service call, which would be $75 payable at the time of the call. Fine. A day and a half later, heard from the repair service. First appointment available was 4 days away (it was Thursday, they couldn't come until Monday and someone needed to be at home between 1 pm and 6 pm). So, at this point, we've been without a working refrigerator for 9 days. (We've been buying ice to supplement what we can make in the freezer portion, which still works).
Monday (and 5 bags of ice later) -- service tech showed up about 5:30 pm (so hubby had to sit around waiting half the day -- I couldn't do it, because I have this pesky day job ... ). Said everything worked OK (compressor, fan, etc., EXCEPT the "control module" was shot and would have to be replaced. Said they would be ordering it, and would call us back to come and install it. We've now been without a working refrigerator for 12 days.
One week passes, and we hear zero, zip, nada from the repair tech. Finally, on the following Monday, of the following week (after he was out to diagnose the problem), after we've without a working refrigerator for 19 days, he calls and says the part is not made anymore and is no longer available. BUT, if they shut the refrigerator off completely and remove the control module, they can PROBABLY send it in to the factory and get it rebuilt and it'll PROBABLY work. It'll PROBABLY take a couple of weeks to send it out, get it rebuilt, and get it back, they will then call us and schedule a time to come out and install it (it'll be another 6-hour window), but first, they have to come and remove the part (ANOTHER 6 hour window) which will then shut the refrigerator AND freezer down totally.
I'll admit -- I was getting a little testy at that point, so I tried calling HWA when I got home from work (bringing another 2 bags of ice). Of course, no one answered, so I left a message to call me ASAP.
Tuesday a.m., HWA called me. I pointed out that we had been without a working refrigerator for -- as of Tuesday -- 20 days, and that our home warranty appears to indicate that they owe us a new refrigerator at that point. They said, no, that's not how it works. They will attempt to repair first, and THEN if it doesn't work, we get a new refrigerator (I guess ... maybe it's just a used hunk o junk, who knows).
I pointed out to HWA that, to me, the first attempt WAS that attempt, especially since the "try again" will mean that we're TOTALLY without a refrigerator OR freezer for another two to three weeks, minimum. AND, it may not work that time, either -- so by the time the come out and remove said part, ship it out, get it back, come out and reinstall it, fire the refrigerator up and check to see if it works, we will have been without a refrigerator for 35-40 days.
This is San Antonio, TX, people -- refrigeration is a MUST!!! It's not like winter in North Dakota or something, where you can set your goodies out on the windowsill and they'll keep just fine ...
And no, they don't provide loaners and no, they don't reimburse us for renting a refrigerator ... and, we have a situation here where we have medication that MUST be refrigerated. Guess we can hope the neighbors will give us a key and let us keep at least our essentials at their place (and be able to come and get them at all hours). Worth a try, I suppose.
I am normally a patient person, but this smells very much like a MAJOR ripoff to me (smells almost as bad as that boatload of food we've had go bad, as a matter of fact). Time will tell -- we've got another 3 weeks or so to go on this oddyssey. From my law school days, I'm thinking fraud-fraud-fraud, deceptive trade practices, you name it. Anyone out there interested in a class-action lawsuit ????
We purchasd a home in September 2015 (3.5 months ago), and because the home inspection report stated that many of the items (furnace, hot water heater, et. al.) were at the end of their expected life, we had the former owners pay for the home warranty. All was sort of okay, until the furnace died. We had used the furnace for a couple of weeks at the beginning of November and right before Thanksgiving, it died. We had scheduled a maintenance call the day after it died the Wednesday before Thanksgiving. The HVAC folks doing the maintenance, stated that there was really no way to fix it; the entire unit (heat pump) and compressor needed to be replaced. We had to wait for the HWA vendor to come out to check it the same day, and he said the same thing - it needed to be replaced completely. So we went to stay with my mother - 3 hours away. We called HWA in the car on Friday and kept calling - their vendor had not filed the report yet, so we had to keep waiting.
My husband is 69 years old with diabetes and I am 63 (we are now considered "elderly"), and the house was down to 53 degrees at this point. HWA said we had to wait until their contractor could file his report. We took the decision to have it replaced - what were we supposed to do at that point? It took until Monday, when they called back (now since Wednesday before). I told them I wanted to cash out this part of the policy - and they offered approximately $970.00. The new system cost $6,700! I asked them where they could purchase a new furnace for that amount. The response was that they were going to try and fix it first (even thought 2 HVAC specialists said there was no point), and that we would have to wait for parts to be ordered and then they would see about fixing it. Seriously?? This is a complete rip-off and I cannot believe that they expected us to stay in a cold house with no heat for more than a week, whilst they tried to order parts for a system that was more than 30 years old, and we were supposed to live there. This is unconscionable and they need to repay us the cost of a new furnace system.
I received my bankstatement and found a charge to same for $191.88 which I did not approve. I have no idea who these people are or what they do. I DID NOT AUTHORISE THIS CHARGE . How do I get my money back.
Several months after I purchased my warranty, my air conditioner went out. They sent a technician out and then told me that because I had not done maintenance on my system that they were denying my claim and would not pay anything. That visit cost me $60 for nothing. They wanted me to sign up for their maintenance program, for additional money and then they would cover my AC. My AC was covered on this plan but they refused to fix it.
At the end of my one year contract, they automatically renewed my contract for another year by charging my checking account. I NEVER gave them permission to do that. I NEVER checked any box for auto renewal. I was not going to renew with them. I immediatley contacted them and they told me that they would refund my money in six weeks. When asked why it would take six weeks, they just said that is how long it would take.
After repeated emails and phone calls with no results, I finally got my refund TEN weeks after they took my money out of my account, one month longer than they told me.