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Home Depot


Country United States
State Alabama
City Atlanta
Address 2455 Paces Ferry Road, NW
Phone 1-770-433-8211
Website http://www.homedepot.com/

Home Depot Reviews

  • May 30, 2017

I was loading my car with items purchased at Home depot when a man in an SUV(Hyunda) stopped and asked me the way to LAX. He said he was from Italia and had a flight back at 6pm. He asked if i had been there. He said he was here showing new leather jacets to Macy's. He asked me my size then proceeded to give me one as a gift. Showed me the zipper style and also a button longer style. Then asked if I had family. i said I had my wife, then asked her size and gave me another jacte her size.

After that he said could not take them all back to Italy and said if I paid for one I could have all six. He could take the $600 and buy presents for his family at the airport. Told him I did not have the cash. He said i could email him on his address on his busines card and send him a check. Then he said there must be an ATM close by. I said sure and had him follow me to one. $600 was over my limit so I got $400.

He then said he needed a portable razor so we went to FRYS and I bought him a $100 Norelco razor. I was supicious and when I got home realized what I had was fake since it said made 100% from PVC. My wife confirmed it and was very annoyed. Went online and found identical Armani leather jackets with same logos for $600 each and then realized the ones I had were fakes. So mad I got conned and for something I did not even need. He seemed like such a pleasant guy.

  • May 27, 2017

Horrible Upgrade Contractor

I went to Home Depot to have a new tile floor installed in my bedroom by them. That is where the aggravation and incompetence began.

* They scheduled me for an appointment to do an estimate and measurement but no one showed up at my house on the appointment day. I went into the store and asked about getting tile installed in my house. Apparently, the person that helped me scheduled me to do an in-store appointment, which is the same as just walking back to the store area and finding whoever works there without an appointment. Already things are getting screwed up and my time is being wasted.

* They refused to accept a Cashier's Check for payment after telling me they accept checks. - They told me in the store that I could pay for the job with a check in the store. I went to the bank and got a Cashier's Check but they refused to accept it without explanation and told me they could not accept the check and that I would have to pay by credit card or cash.

They didn’t tell me I could not pay with a “CASHIER’S CHECK”. I had to return to the bank, which had already closed 2 minutes before I got there, and reverse process the check that was made out to Home Depot and obtain cash the following day. More aggravation and more of my time is being wasted.

* They screwed up my job quote twice and charged me an extra $109 for doing less labor after I repeatedly told them that I had already removed the old floor. – As I was paying for the job with cash, they kept insisting that they were removing a tile floor in the quote. I had a wood laminate floor so all that had to be removed was a small amount of the old glue. The measurement person took pictures of the concrete slab, which showed the old floor was already removed and that is when they charged me more money to do less work. They said it cost more to remove the old glue than to remove an entire tile floor and carry out the debris (assuming the tile floor would have old mud / glue under it too holding down the tile, that would have had to be removed also). I removed the old floor and got charged more money for doing it and very little glue needed to be cleaned because the glue came up with the old floor.

* The installers never showed up on the appointment day. - After I paid for the job, the store scheduled the materials delivery and tile installation for a week later. On the day of the installation appointment, no one came so I called the installer. The installer said they did not have an appointment for me. After I explained that the appointment was scheduled a week prior by the store, I was told that the store is not allowed to schedule installation appointments. (How do they NOT know this?). The soonest appointment I could get was two weeks away. That will make 3 weeks that my bedroom contents are stacked up in my living room like a storage container. The installation manager got an attitude with me when I told him the store scheduled my installation appointment. He acted as if I should have known better and that and it was my fault.

* The installation manager argued with me about how a small section of my floor should be handled. - A couple of bathroom tiles broke during the wood floor removal process. The installation manager told me that they could not fix that and that I would have to hire another tile company to repair the other tiles before they would do the work. I told him that was not needed because all they had to do was fill in the broken section with mortar and place a top cap section of the new tile over it to cover the seam between the new tile and the bathroom tile. Problem solved AND which is the same thing that had been done previously on the old floor.

I found it odd that Home Depot chose to argue with me, the customer, over how to do my floor and that they could not do simple repair patch while installing tile for an entire room. The installer told me that Home Depot sold me the most expensive materials they had and that less expensive brands would have worked just as well. This made me feel like I just got gouged so Home Depot could make more profit on top of all the other aggravation they have already inflicted upon me.

They whole experience makes me never want to use Home Depot again for any contract / installation work. Not once did anyone throughout the process apologize for the trouble and inconvenience they put me through until I filed a complaint and it went up the food chain.

Every step of the way in the process someone screwed something up or contributed to the overall negative experience I went through. The totality of failures and aggravation made me feel like I was in a Three Stooges Movie dealing with the law firm of Dewy, Cheatum & Howe.

  • Apr 21, 2017

I have close to an 800 credit rating, I have tried to dispute an issue regarding home depot and they refer me to citibank. I transfer every 1-2 years throughout the U.S. I call all my creditors when I know I am moving and update my address.

In December 2014 I contacted citibank and notified them of a new address. 15 other creditors got the change but citibank did not. I had a home depot card that had a minimal balance. In Febuary 2014 I went into a store and was notified that I had an outstanding balance which I paid off on the spot.

I have 5 yeare of perfect payment with the exception of 2 months when I did not receive my bill. I disputed the bill and Citibank responded back in 3 bays to the credit bureau that the error was mine.

I explained that when I moved 15 other companies got my change of address right but citibank did not. When I called them they stated that they had no record of my address change so it was my fault. I called back and I was blown away with the citibank response. The rep stated "you are an adult and must pay your bills, it is your responsability to know your account. even if you do not receive a paper statement you should go on line to check your account. You are an adult-you know you just can't not pay your bills"

I cancelled the card and hung up. I have never in 55 years received such acrid, condescending customer support. At least when you deal with credit companies that have support overseas they have respect and listen to you. I have never been lectured on my finances in my life. Avoid any company that uses citibank. I called as far up the food chain as I could at home depot and every number they gave me went back to citibank.

Use your own credit card for any store that uses citibank. Avoid the 12 months no interest trap. The will refuse to admit a mistake on their part or correct it.

  • Apr 20, 2017

Item purchased and paid in full on 4/11/2017 As per Home Depot: delivery date : 4/19/17 to 4/52/17 4/19/17 - order pending, not processed. As per Home Depot " it shipped yesterday" As per Cedar Summer " Home Depot has nto placed such order, once placed it will take 3-4 weeks" As per Home Depot "your order will ship tonight 4/19/2017 As per calling manufacturer Cedar Summit " your order will take three weeks to ship, however we do not have records of your order. Home Depot - email: mr. Sola you issue has been resolved" "case is closed My response: " really... How so? I just spoke again to Manufacturer Cedar Summit and they again re-enraged 2-3 weeks after we get order. Another call to Home Depot " you order will ship tonight. Home Depot tracking HD. As of tonight " order recieved, no shipping initiated" Home Depot staff, dishonest, insecticide, disrespectful by confabulation events out of thin air.

  • Feb 9, 2017

My worst buying experience of appliances. If you are out hunting for appliances, you better stay far away from this chain store - completely BS. We bought G E Dishwasher from the store 11/28/2016, and paid for full for delivery, haul away old dishwasher, install new one. We were given a date for delivery of 12/12/2016 with promise that it will be installed within 72 hours. That never happen, our G E were only installed 12/31/2016, that's 35 days from purchase! So much fore the 72 hours guarantee. When I call the store, I was passed around and finally end up talking with a guy who call himself The Expeditor, who is supposed to get your issue solved quick, instead he never did, and only ended repeating what I told hime my issues were. Seems like you are talking with parrot sometime ! The next call landed with a Manager On Duty Jackie, who don't even knows what she was doing ? Did you even believe that even the Store Manager, Joe Abreu don't even know who the installer is ? each and every time I speak with Home depot, the answer I get was that they are not in control of the installer. The installer does not answer to them , they have their own schedule! So in actual sense, you paid Home Depot for the G E , haul away, delivery and install, paid for in Home Depot Receipt, but they turn around and say that they are not in control of install ! , and Did I tell you the delivery boys try to steal my appliances cord, until I caught him and he reluctantly return them during delivery. What a bunch of dishonest crook works in Home Depot ? This will be my last time I step into that store to buy anything

  • Jan 24, 2017

Had a painter professdionally apply Behr Granite Grip concrete paint to my entry, following instructions precisely. Paint failed after six months, crating a very expensive and/or time consuming removal - or a patch job that will be hard to do and not look right. I would advise anyone against using this paint.

Adding insult to injury, Home Depot rejected my negative review. I would question the honesty of their review approval process as there was nothing contrary to statesd guidelines.

I will be driving the extra two miles to Lowe's for foreseeable future for all my purchases in this field.

  • Oct 7, 2016

We hired HD to replace roof. Roof leaked badly in one section. The HD head of the operation worked to get it repaired.

The problem was getting interior damage repaired. HD reps said it would be taken care of to my satisfaction. Then the problem began.

Matter was turned over to insurance company. It had appraiser look at ceiling damage. Inspector gave estimate to patch damage and paint ceiling. Contractors I was able to locate who did popcorn ceilings agreed this would look patched.

As requeted by insurnace company I got additional estimate (I had to go to on site contractor site since no one in the area could handle the job.

I gave new estimate to HD, affected showing area of ceiling had to be redone (not nearly entire ceiling). Insurer insisted it would not budge, leaving me wtih need to dig deeply into my pocket to restore my ceiling to pre-damage condition.

I went back to HD and was told the matter was out of its hands and I could only deal with insurance. What? Company totally abandoned responsibility and customer. For a few thousand dollars, it chooses to throw me under the bus. I did not want to write this complaint, I wanted my kitchen to look like it did before the bad job on the roof was done. It has been over a year, and no satisfaction.

  • Sep 17, 2016

This incident took place in April, 2016. That's when I was checking my credit report, because of a sudden drop to the credit grade. As I was trying to descover what, all of a sudden, from one month to the next, took place to bring down the grade drastically, the report showed"Homr Depot/ Citi Bank. So I dough up an old Home Depot bill, to get the phone no. off the page to call up Home Depot, to find out what's going on to cause them to cause my credit rating to drop so sudden & so much. Upon calling, the Citi Bank had answered at the other end of the phone. I had explained who I was & gave them my account no. info. They replied with: we've been trying to call you about a deliquent bill that was due in January, 2016. My reply was: if you tried to call, then I you never talked to me, because I never heard from you. And, by the way, why didn't you send me the bill , through the mail, like you usually do? They said they, (Citi Bank), sent out a bill too. But it never happened. And they know it. All of the Home Depot prior bills came through the mail. So, as I had requested: send me a letter of billing for the charges & dates the charges took place. The next few weeks came & the letter arrived. It had in it's content, the charges, with late fees & interests included. I walked into Home Depot to pay the charges (only), which I almost had trouble paying off, just the bill, without the interest & penalties. But I did manage to get them, (Home Depot), to accept the payment. But, from there, every month since the payment, I receive the componded penalties, which I belive, was a gimmick to get more money out of me by not notifing me in letter form, when the bill was due, like they've always done in the pass.

I was a regular Home Depot shopper until this incident took place. And in the pass, i've had bad experiences with Citi Bank. But, no more Home Depot shopping for me. Lo***s, O****** Supplies & a few more Mom & Pop stores get my money.

Meantime, I plan to fight this matter to the end. And, as they say: you live & learn. Businesses as large & greedy as Home Depot / Citi Bank have a need to steal from the customers because they don't meet their yearly quotas. So they sit back and create scenarios that they think will extract extra bucks from the customers, by ways they know, won't be too obvious, to catch the thief. But, by phone calls made to the Citi Bank, I think I can prove who got in touch with who, first.

  • Mar 28, 2016

Me and my wife went to Home Depot to buy carpet and we purchased carpet and they did not inform us that there is a 48 hour cancellation policy and after that date there is a restocking fee. We changed our mind because we found a better carpet for our needs mainly pet urine and vomit and feces protection which home depot did not offer at four days after our purchase we asked home depot they kept going around circles trying not to refund when they realized we were adamant about cancelling they told us there was a restocking fee of $615.00 hoping we would continue with their carpet but we told them we were not informed about a 48 hour cancellation period and would be charged the restocking fee regardless with a store manager present all the while. My wife and I will NEVER do business with Home depot and will recommend family friends everyone not to do business with them. What a scam rip off wish I could give them a more negative review!!!!!!

  • Dec 9, 2015

Bought a 1/2" Spade Drill. Used it twice and drill locked up and control/electric switch handle brook. Home Depot nor Ridgid would not replace or repair. Had to pay Home Depot to send for repairs and then tech determined the drill was dropped and therefore misused and not under warranty. A bunch of bull. Gave another autorized location to take tool for 2nd opinion and company wouldn't even look at the tool. Service company refused servicing any Ridgid tool because they won't pay for warranty repairs. Ridgid repeatedly send me an email apologizing and nothing else. Will never buy from Home Depot nor buy Ridgid tools. Home Depot won't even honor as well.

Ridgit and Home Depot won't back up their warranty on Ridgid products.

  • Nov 23, 2015

HD had a 20% sale on Owens Corning Attic Insulation. While the sale was going on, they suddenly raised the base price from ~$29.57 to $34.57 or so. That is approx. a 15% price increase. Then when the 20% sale was over, they lowered the price back to $29.57.

If that isn't illegal, it oughtta be.

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