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report scam| Country | United States |
| State | Colorado |
| City | Golden |
| Address | 14023 Denver West Parkway Bldg 64, Suite 200. |
| Phone | (877) 947-3639 |
| Website | http://www.homeadvisor.com/ |
Home Advisor Reviews
I booked a job over the phone: to paint a 3'x4' mirror frame. I asked for the mirror to be taken to another location and sprayed after being sanded and primed. I was quoted $206.55 for this.
Then yesterday a man showed up saying he was here to hang a 6' long mirror. This is obviously not what I needed, so I turned him away. Would anyone in their right mind agree to pay over $200 to have a mirror hung anyway? No.
When I called today to ask for a refund, I was told I owe 50%. I was only refunded 50%. I was told that next time I should make sure I book the correct job, even though I did.
So I had to pay over $100 to have some mirror hanger drive to my house. The company takes absolutely zero responsibility since some random person technically showed up at my house.
I was with Home Advisor for years which was marginal but now they have become AngiLeads. The customer service is horrible, they refuse to credit me for bad leads with phone numbers that do not work. Customer service seems to be based in the Phillipines and english is not understood very well.
Many leads are clealy bogus that they try to slip by.
It really is an terrible service.
I signed up for Angi Leads about two months ago. They have produced zero leads but lots of headaches.
1 - They charge you $288 for a membership up front, and in exchange are going to produce leads for you. But the phone calls they give you for leads are crap. You can call the phone number immediately and no one ever answers. But you have to either protest the charge or pay $100 per lead. So, no revenue, just a time suck.
2 - You can only pause the lead service for 2 weeks at a time, which means you have to remember to stop it or you get more crap phone calls and have to protest more calls that never actually generate any money.
3 - When you pause the leads the first time, a customer service reps calls to see if he can 'help.' But really he's just calling to explain why the leads are bad because of you. They explain that if you just spend hours updating your info and building your web interface online the leads will be better.
4 - You're only able to protest bad leads if they meet certain criteria. You have to attempt to attempt to return the call on multiple days and you have to prove it was a bad lead, which is literally every 'lead' they've sent me.
So far I'm only out around $600, but only because I've tried to protest every lead I've gotten. All I really got for my $288 was a job that doesn't pay, just penalize me when I don't remember to push the leads out every week. Since I'm stuck with them for the next year, I'll probably be out significantly more by the end.
Stay away. This is a bad service and you will be sorry.
This Company preys on new unsuspecting small buisness owners who just receive their Contractors license. I'm a HVAC Contractor. And they charged me $300 to sign on with them to receive leads. Then they charge you for every lead they send you. Which most of the time no one even answers the phone. Wait it gets worst. I been with them 1 month and out of the 10 leads they send and charge you for per day , I have ran I lead/call. They then keep half of your repair money from the call by charging your account. Do not give these people your account info. You will regret it.
Scheduled for sat, 2/13/2021, tp snake a clogged drain. did not have any equipment to do so! promised to return on monday, 2/15/2021, never returned!
I made appointment for a locksmith for a Monday since i am off that day i prepaid the full amount of service so i could make sure someone would be there that day. instead i get a text say ing due to a pro call off that they were going to set it for the next day one sending me a text was rude someone should have called me they did not !!!
Folks to me this was unacceptable i paid ahead of time for the service ahead of time for that Monday thats what i should get. i did this i am not off the rest of the week so it would be ext Monday before o could have them come again.
I did text this back and let them know got no response. i email them with all the same info i put here i got email back saying the same thing. The text said again it show they really did not listen . so i called them and at first the Agent said the same.
after i explain the whole again over the phone i ask for a supervisor had to wait 20 mins to him he said he was going to call around to try get a another person to come. still waiting on call said they would call in a few hrs i stress that i expect service that day. if not then i expect service asap for for free or at least half cost since there guarantee would mean a whole lot .
I am most upset about sending a text rather than calling me when and if i get service will update or if have to get a refund and go somewhere else i will update on that to for now i would not use there new guarantee service it is a totally does not work and is a lie
They did not give me a refund for either one. I told them the cost of the leads (which were not high quality ) ,gave me great stress, and loss of peace of mind and it was starting to affect me physically. They said. They refused to give me any refund, when I cancelled on Aug 6 2019.
I felt mislead and was shocked when they told me I must pay for the leads, even if they do not bring me work. The cost of the leads gives me " great stress", because I do not a have a high income. I have a low income. They said I still have to pay ,even if I cancel.
So when i sign up/tom is the guy they help sign me up/as he was telling me about leads that would be sent to me. he said i would be the only one getting those leads in my area/well come to find out from another worker from home advisor, they send the same leads to me and 4 other pros/which means they charge ma and the other company for the same lead and want me to pay for that lead when another company did the job/so that was not told to me when i first sign up.
I contacted by Home advisor. They said they could get me alot of work. I asked them how they made their money. They told me that they charge a yearly fee to advertise my company which was $289.00. They asked me for my service area. No additional fee was mentioned. They said they would send me leads or opptunities, as they called them. It would be up to me and the person who filled out a form for an appraisal, whether or not we would work together.
Again, there was no mention that I would be charged for each lead/opportunity. Some of the leads were out of my service area, so I didn't reply, some were in my service area, so I attempted to reach those people,( actually spoke to only 2 of them, although none of them resulted in an appraisal).
When I got my monthly credit card bill, there was over $200.00 charged to my credit card for leads/opportunities. I contacted my credit card company to stop payments to Home Avdisor. I then called home advisor to see what was going on. I asked what the charges were for and found out from them that they were for the leads/opportunities. I explained that I was not aware that I was charged for each lead they sent. I got nowhere with them.
They told me flatly that they did not give refunds. It just got worse from there. I closed my account, although it took more than one attempt. Said they would send my unpaid account to collections. That is where we are now.
Was misled verbally by the salesperson as to what I would be billed for and as to how the referral service actually worked . Home Advisor has been taking money through my credit card acct without any authorization for the transactions . I was told that If I suspended my referrals / Lead info that I would not receive any leads or referrals . they kept coming anyway .
Was also told by the representative that I could only be billed for leads if they were responded to . That also was not the case . They set up leads and appointments for me while my leads were turned off/ suspended and ran up a near $700.00 bill while I was on vacation . I spoke to a rep before I went on vacation and informed him that my leads had been turned off through the website but was still getting them . He was " taking ccare of it" Flat out bald faced lie ! everyone I spoke to there had a different angle on what was going on.
Never being anything more than cryptic or just plain dishonest and misleading , like if they just lead you to beleive something through their misleading verbage then they aren't lying . " Oh no , we're sure that was part of the initial conversation " is all they ever say when you tell them that you didn't sign up for something new or any other problem you might have ." LIes and the lying liars who tell them " that is the foundation Home advisor seems to be built upon .
Do Not Give These Rip-off Artists Your Credit Card Information. They Are a Total Scam! I Cannot Believe That They Really Are This Desparate For Money! They Should be Ashamed, But They Steal From Hard Working People With Total Impunity! See You in Court Losers!!
When I signed up the leads were to be a significant amount less that what I have been charged. Of the 19 leads 10 have not been able to be reached from the information that Home Advisor has provided with significant effort on my part. One customer I have called over 10 times. Another lead from Home Advisor the customer actually told Home Advisor not to give her information out to any one else. I called her without knowing this and the lady was not happy with me. Another lead the customer told me he was checking prices on his current contractor to make sure his guy wasnt ripping him off. This last lead the home owner was confused to why I was calling because his lead was generated on Angies List and refused to discuss his project.
I was a customer of Home Advisor in 2011 and left because of the poor quality of the leads. Since then Home Advisor has been calling me on a regular basis for my return. I was assured that their changes have fixed the problems of the past and was told that credits are easily issued through their app. This could not be further from the truth. Home Advisor actually denied a credit for an identical lead at the same exact time for the same exact task. I was also mislead about the lead quality. The current ones in 2018 and 2019 are significantly worse than the leads in 2011.
Of the 19 leads, I have sold one job. The total profit before the cost of the lead was $80. The lead cost was $52.94. Another lead my normal quote for this very small job would be $95. I had to quote a little high because the lead cost was $72.80. I did not close the job because I had to quote too high to recover the cost of this lead. The numbers speak for themselves. This company is no friend to small business.
After sighning up with Home Advisor leads were sent to me. After calling several people and never having them call back I realized this was a scam. I was paying upto $50.00 to talk to an answering machine. I suspended my account twice for the maximum allowed two weeks. Before I could suspend it again they sent me another lead that morning at around 5:00 am.
Prior to that I had canceled that credit card. I was had paid them over $600.00 at this point. When the charge for the lead of $49.00 did not go through, my account was suspended and the threats started. If payment was not made immediatley I would be turned over to collections. The date of the unwanted lead was 11/4/2018, contacted by third party collection agency on 12/04/2018 for a sum of $223.42.
I cannot stress enough to not get involved with these people. Having done more research they are involved in several class action lawsuits for the same type of behavior. I contacted the lawyers who are suing, next off to the Better Business Bureau, and FTC.
What Home Advisor told me that I did not have to accept their emailed leads and at any rate I would have to click on their emailed lead and then I would be paying for the lead after the client contaced me even if I did not get the job.
I agreed to this, What I was promised and what I got are two different things . They swarmed my email withy what they called "job oppontunities " that di not have a "yes"or "no" button and in addition were fare away from my agreed twenty miles from my tree bussiness in north haven.
The key point is that they charged me for each of these job opontunities that I never clicked on >they have not responded to my complaints. I did get a new debit card.
I fell that i was over charge with home advisor and want to get money go back on the card
Well I'm pissed. I've used Home Advisor in the past and have had the consistent experience that they just crap out results that almost never match the project you are using. I've never been able to use any of their recommendations, so I've gladly stopped using their service. Today I was looking for sprinkler blowouts and clicked on one of my Google results. It happened to be Home Advisor. And they were recommending plumbers.
I instantly hit the back button, after about 4 seconds on their site. I instantly get several emails from them, thanking me for using them in my plumbing search. I unsubscribe AGAIN, hoping it will finally be the end of my contact with this horrible company. INSTANTLY I get an email from 'homeyou' saying, "Hi (removed),Thank you for your request for Plumbing Work in (removed).
Our trusted partner HomeAdvisor will match you with top local pros for your project. By using this service, you are bound to HomeAdvisor T&C's and Privacy Policy.Thank you for using our service,
The homeyou team"
How does unsubscribing from a company give them permission to start harassing you from their "trusted partner" site? Then I start getting phone calls and messages from Home Advisor. I call them back and tell them if they contact me again, I'm going to report them for fraud. I block the number.
Then I start receiving all these calls and emails from local plumbers THAT I DID NOT GIVE PERMISSION TO HAVE MY CONTACT INFORMATION AND NEVER EVEN REQUESTED!!! What on Earth happened to privacy of information and ethical conduct?
Someone please get this company, and all of its subsidiaries, to stop harassing me!
I joint Home Advisor, without cheching them out, however they charge me $288.75 for a year membership,
that was on the 1ft of October,on the 3rd of October i get automated call about a job but the customer didn't answer my call
the next day I get charged $73.80 for what I don't know ? then another $134.75 after i have sent them to Cancel my service with them.
on the 4th of October i get another automated call about some work and the customer didn't wont to do the job.
on the 5ft i called them after I found out that Home Advisor are taking money from my cerdit card, so I called them to Cancel my membership
and I do Not want they buissens, till now they have no response and no words from them,
by the way the last call to the customer on the 4ft of October he mentioned that another company called him too.
It seem to me its fraud and need the FBI open investigate for this company home Advisor its all scam.
I have only been with them for 4 days and i need help to make sure that i will get my money and and my contract is done with them
I am Electrical Contractor.
Please help
Absolutely horrible company to do business with. We were told initially (in order to get the sale), that if a lead was invalid for some reason, ie: if customer could not be reached after multiple attempts, customer had no intention of completing any work, wrong phone number was given, customer was not homeowner authorized to make decisions...), I could simply indicate that on a "credit request" for the bogus lead. THIS IS NOT THE CASE! In the beginning, we were given a credit for a bad lead, but after a couple, we were automatically denied stating we were not eligible for credits. They change their "rules" for credits regularly and now claim that the fact that the lead will not answer or respond to calls, has no means to or is not authorized to have work done, flat out denies they contacted Home Advisor... WE ARE BILLED - UP TO $125 PER "LEAD".
Out of almost 50 leads since joining, only 2 legitimate leads. I called and discussed it with Home Advisor customer service (the call was eventually escallated to a manager). I initially called Home Advisor and spoke with a customer service rep named Kyle - we had received a lead for a roof replacement from a man who clearly listed his Apt. # in the property address. When I called the lead, he was extremely irritated and wanted to know how I got his name and demanded we not contact him further. After apologizing to him, he told me he rents an apartment and clearly does not have the need for a full roof replacement! He didn't even know what Home Advisor was. After explaining this to Kyle (HA), he put me on hold and came back 10 minutes later to tell me the lead did not qualify for a credit, that it wasn't their fault it doesn't matter if the leads are legit or not, we are expected to pay for them anyway. The lead was obviously bogus, they had the ability to verify that, and we had to pay $93 for it. I asked to speak to his supervisor and was told, "Fine, he'll just tell you the same thing, Jackass..." and I was transferred. That's right, he called me JACKA*S! (I can provide an audio recording of the call). I was on hold for 30 minutes and no supervisor answered. I called back and asked to speak to a supervisor, 33 minutes later one got on the phone. Of course he apologized and agreed it should have been credited immediately, especially considering the property address was obviously an apartment and a roof replacement would not be an option. But didn't address Kyle's name calling when addressing a customer. Keep in mind, we are not given a lead's direct phone number, all calls are funnelled through HA when contacting the lead, they have the ability to record and listen to the response from the "lead" if a credit is requested.
One more important point regarding Home Advisor AND Angie's List, since Angie's List was bought by Home Advisor's parent company, we have stopped receiving leads from Angie's List (we pay a substantial amount to advertise with Angie's List) and are an 8 time Super Service Award Winner with almost 200 legitimate 5 star reviews. We have a lot of our advertising dollars, time and effort invested in AL. Now, AL customers have the option to be automatically matched to service providers, which (surprise, surprise) funnel through Home Advisor and we are charged for the lead! Seriously??? We have contacted several "Home Advisor" leads, only to be told they found us through Angie's List and had never been to the Home Advisor site. This not only makes us look like we don't know what we are doing, but is obviously a "bait and switch"! The parent company is getting paid substantial amounts for advertising AND getting paid up to $125 per referral by up to 3/4 service providers per lead. This is ludicrous and more contractors need to be aware of the double dipping and protest. We have.
Home Advisor has proven to be totally incompetent in producing the quality leads, and unscrupulous in their business dealings. Stay attempted, don't believe anything this company promises, they are not to be trusted!
They are charging me fictiscous fees for bogus job leads that amounted to nothing. They were suppose to have credited and or removed fees. But chose not to do so. Now im being threatened with collections and my personal name. I quite my job to do this .this has been very costly to me and family. This is very unfair especially when they reactivated my account which i had closed. They persued me until i paid them there 287.50 fee which was my christmas bonus. I need to stop now im starting to get upset just speaking about this. Sorry
I was supposed to pay $347 they took out $349 Then I bid on 3 Jobs and they (HomeAdvisor)
billed me for 9 jobs . On top of that I have exellent credit of 840 and these crooks sent me to colections !!! I spoke to several other contractors who also got scammed by this deceiving company called HomeAdvisor. I am an A Rated company with Angies List and won the Super Service Award for many years in a row . when I complained to the company they said Oh its only $345 dollars just let it go its llike filling up your tank of gas in your boat its nothing at all . Then I responed $345 here $1000 there it adds up quick especially as many contractors they have !
Home Advisor INC who originally went under the name Service Magic acquired Angie's List and then changed it's name, is a Joke. I definitely would not use them and definitely would not recommend Home advisor to anyone who needed any Building Contractors.
I wrote a Review on a Sleazy Slime-Ball Destruction CONtractor, that they have in their system to protect the public, and even though I am a member, they will not print my review because I did not go through the Home Advisor system to hire the Pathetic Destruction CONtractor.
Whether or not I used Home Advisor to obtain the services of a Sleazy Destruction CONtractor should not matter if I have documentation and can provide the proof that a Destruction Contractor performs below standard quality work.
They charged me for leads that I didn't know about,my payments that are due over $1000.00 it's unknown to me.they are liars, sent clients that are duplicate,they don't need services,already business owners,etc. I am totally upset with this company! Too much info but if asked I recorded it in my log books..stay far away as possible from Home advisor.
Buyer Beware. HomeAdvisor.com refused to post my bad review about Safeguard Roofing. They said they would send my review to the contractor anonymously but they don't post it. What's the value of that service to homeowners?
The send you fake leads and the number is not good the address reads Will Provide once we talk. We call and the number is disconnect and can't go to the house because no address. We call Home Advisor and they tell us not there problem and keep billing us month over month and send fake leads. The State AG office will not even go after them. Sad that these fake Business can't still be in business.
In my opinion Home Adviser, formally Service Magic is a terrible company to do business with. When I signed up I was told that if a lead was invalid for some reason, like the potential customer couldnt be contacted or the lead was for a different service then my company provided, I could simply indicate this on the Service Magic internet portal and I would not have to pay for this bogus lead. LIES, LIES, LIES!
It turned out that out of perhaps 20 leads that they charged me for there were only 2 legitimate leads. When I brought this to the attention of one of their customer relations people I was told that, basically, it didnt really matter if the leads were legit or not, I was expected to pay for them anyway. Really?
My conclusion is that this company is both incompetent in producing the quality leads that were promised me, as well as unscrupulous in their business dealings. My advice to all contractors STAY AWAY FROM SERVICE MAGIC FAR,RAR AWAY!
Home advisor, angies list and any of these referral companies like these are not recommendations from consumers but contractors signing up companies that they give your name to and charge the contractor additional fees for each consumer they give their name to. If tou read the reviews of these referral companies you will understand how angry the contractors are since they feel they have been ripped off. Contract only with local service providers that you contact by referrals from people you know and have had good results. The companies they recommended to me were amazingly expensive and uncooperative once they got paid,and lied about the services they performed. A lot of the companies are in cohoots with one another.
Homeadvisor's business practices are against the law and I was shocked to find them in a company this size. Why hasn't some law enforcement agency shut them down?
Homeadvisor allows a company wide culture of lying to clients. I got call from "Alex" last week. Before he started his sales pitch I told him I'm not interested in sharing fake leads with 5 other home inspectors (we've had conversations in the past). Alex then told me about a new program developed for people like me where he would sell my services, deliver the consumer info to me, and only me, and that I would pay a maximum of $26 for each transaction. He went on to say that if anything kept the transaction from being completed, the $26.00 would be refunded. This was followed by an elaborate explaination of how these leads are created and how he personally assigns them to me. It would be a great service if it actually existed.
Once I learned that I had been lied to and that I was receiving the same fake leads (distributed to several other home inspectors) I requested my money back. The person I spoke to about canceling my membership said that she was processing my refund and that I would have it in 3-5 days. I asked her if I would be charged for any of the fake leads and she said that under the circumstances, I would not. Now, 10 days has passed. I have received no refund and another charge of $78.00 has appeared on my business account.
In all, I spoke to 4 representatives of Homeadvisor and I was lied to by all 4. The elaborate and detailed lies I was told indicate that they do this all the time, and the other posts I have read here baack up that assumption.
This is called bait and switch marketing and it is illegal and making the offer over the phone constitutes wire fraud. Taking money from a financial account without permission is called credit card fraud. How do these people get away with it?
I shoulda known that anything you have to pay for is a scam, but these guys sure are smooth talkers. Beware, and don't fall for their line of bull. They have sent us dozens of scam leads, have charged us hundreds of dollars, and we are now in the hole on this whole ordeal. I shouldn't be surprised to have ran into people like this in the crazy world we are in, yet somehow I am. I also can't understand why you would target small business owners. These are family owned and operated. We are doing our best to run an honest business, and provide the best service we can at affordable prices to keep it a successful business for our children to someday inherit and run. We take pride in what we do. Its not 'just a job' to us. People like this make it difficult to keep a small business running when they steal from us. Which is exactly what they have done. We tried canceling once, and they offered to refund us $200, which,by the way, we never recieved. And on the last credit card bill, they charged us $23 for an mhelp desk, which we never even signed up for, and upon calling about that, the guy we talked to "wasn't in the conversation", so he "couldn't help us". We're evidently stuck paying for that too. Well home advisor...I hope you enjoy the money you made off of us in the most dishonest way you could. I pray you will at least do something generous with the money. Maybe donate to charity or give to someone in need. Please Make something positive out of your poor choices. And please know, I will be warning every small business owner out there about you, and letting them know they'd be better off "making those donations" themselves. Best of luck to any other company they try to scam. May they be smarter than we were. And may God bless those companies, like ourselves, that you have already hurt.
I signed up for Home Advisor pro and was very dissapointrd in the service they provide which is charging for business leads. I had been given a certain amount of free leads when I signed up but they were all bogus so I decided to cancel. I noticed that they had charged me almost $200 for leads and refuse to refund my money.
I was approached by Home Advisor sales person who promised us as many leads as we wanted. I told the salesman we would be interested if we could get a average of (2) leads a day. His response was we could have as many as we wanted I asked specifically if the salesman could tell me approximately how many leads came in the prior month in my catagory. He said the algorithm was to complex to break down but again told me I could have as many leads as I wanted. Reluctantly I paid him a $288 fee to join. After joining I was then put in touch with a specialist after I updated our company info. The specialist told me in our catagory they received (11) leads last month in the area we work in and (2) surrounding counties. I promptly asked for a refund since the salesman located somewhere in a boiler room in New York had Lied to me and new it. I was told my refund would be returned and was apologized to by everyone who I spoke to. However the manager of the New York sales office was the only one who could process the refund and it was in the works. A week went by I called to find out about refund and was told 7-14 days. A week later I called and was told the refund wasn't approved until several days after I requested. I signed up on the 24th of July we are now at the 16th of August and I still don't have my money back. For a company that says they look out for the consumers only providing responsible contractors who are licensed how could anyone trust them when the Lie and Steel from contractors. Anyone should be aware never to trust Home Advisor they Ripped Me Off and will do the same to you if you give them the opportunity
My issue with Home Advisor is with how the entire process is done from start to finish. They work with sites that have people simply inquiring about services through sites such as Living Social. A great many of these people are not actively looking for services, only inquiring about how the service works. Instead of Home Advisor screening these callers they send it to subcontractors under the ruse of a lead and typically charged $25 or better for someone asking questions. So in other words the subcontractors become the inside sales and marketing teams while Home Advisor collects handsomely for jobs that you will probably never see. My next issue is once my credit card had been charged in excess of $2200 in a couple of months I called and tried yo cancel my service. After 40 minutes of back and forth sales pitch I reluctantly accepted a 90 day break from leads.
Around day 75 I was calling the 877 number and left several messages for return calls so that I could cancel my service... My calls were NEVER returned. I got an email about 4 days out stating that my leads would be getting turned back on. Again I called several times with no return calls. I sent an email on a Friday prior to my leads getting cut back on. On that Saturday morning leads started to populate. I called and guess what...No weekend service.. Leads flooding Saturday, Sunday....Finally a return email. Fun part is now I am being threatened to be sent to collections because Home Advisor does not have effective nor efficient ways to cancel services, nor a customer service department willing to assist you when you try to exercise your rights to leave. I would not suggest you do business with Home Advisor as a subcontractor because depending upon what field you enter you will not recoup what you pay out as a small business.
I signed up as a Licensed General Contractor to receive generated leads thru Home Advisor. To my understanding I was to be Billed for every lead that I followed up on once I made contact with the Home Owner. WRONG they were billing me for every lead they called me on regardless if I followed up or not. They averaged 6-10 ROBO calls per day 7 days a week Having giving them permission to bill my American Express Card after 3 weeks I had a balance of close to $ 3,000.00 Thank God American Express disputed this amount and froze them from billing me . I spoke with Home Advisors, informed them I no longer wanted to be listed as their General Contractor, to my shock they fraudulently had my business listed as doing too many scopes of work (9 to be exact) when I only do 3. They also had me covering 12 different Zip Codes when I only cover 1. This is how they were able to bill me for services I could not provide or cover. Today 05/11/2016 I received a call from their Corperate Accounting Dept. informing me to pay the balance or I will be turned over to a collection agency, after arguing to no avail I guess I'll contact my attorney and pray my credit does not suffer. Home Advisors are nothing short of being Crooks, Scam Artist, Bait and Switchers. Please pass the word and Buyer beware. Updates to follow.
I talked to Home advisors about their lead generation process. I am certyified as a home inspector. I agreed on day one. On day two Zach spoke to me and mentioned some things I disagreed with. I asked to cancel and he said he could not and he would have the original lady call me back. She did not call for several days. Thn I was told I had gone past my 3 day right of rescinding per the state of Colorado law. I explained that since they did not call me, it was they who did not let me officially rescind. After talking to at least another 6 people in the next ten days the mantra was the same, I can't help you.
I was never given the opportunity to spoeak to anyone with the authority to dicsuss my situation. Even when asked to delsay the start of my agreement as I had initially asked they refused to agree to do so. My injured right shoulder did not allow me to go to work. I asked to read back a recording and they said they do not record. Not surprised there. I agreed to the contract as I was also told I would be the only inspector in the area, which I was foubd out later was not true. I also never received a contract even thogh I requested one at least three times. All they kept sending was terms which said nothing of my contractural agrement.
I searched on the web and found numerous complaints on the company verifying that it was a company wide and consistant practice and not a one time thing.
I canceled my credit card and HA tried to collect it from me and would not discuss the issue as this person also did not have the authority to discuss. It has now gone to collections.
Home Advisor is a nationally known company that advertises alot on TV.
I contacted them last year to have some tile work done in my bathroom.
They sent a convicted felon to my home to do the work.
I know this for a fact, because I did a legal search on his name and address, which came back indicating he had been convicted of assault with a DEADLY weapon in 2012.
As far as the work, he did such a poor job that I had to literally kick him out of my home.
When I contacted Home Advisor, they were extremely unprofessional and refused to help me in any form or fashion.
I notified them of his criminal record and they denied it.
When in fact, I found out that he was fraudulently using the name of another individual who was the supposed owner of the company. He actually had a picture of himself on their website, and after my phone calls to Home Advisor, the picture was removed.
I tried 4 times to write a review of the contractor, but every time they refused to publish it.
Every time I tried to contact the owner, the felon would answer the phone. He was impersonating the owner and fraudulently using his name and likeness to get business.
He began calling my home number early in the morning and late at night, and hanging the phone up on me.
The felon in fact used another man's name to gain access to the Home Advisor network of contractors.
DO NOT ever use Home Advisor for anything. They do not stand behing their so called guarantees.
I was out almost $500.00 in clean up and repairs after the felon literally tore my bathroom up and cut fiberboard wth a skillsaw INSIDE my home.
All of the AC ductwork in my home was contaminated by the chemicals in the fiberboard. I contacted the fiberboard company and they said long term exposure could lead to cancer, lung problems, etc. etc.
Home Advisor offered nothing to help me, although I presented reasonable evidence to support my claim.
I tried to post a warning about a building and remodeling contractor listed with Home Advisor but Home Advisor would not publish it. The company, Superb Builders, is 1 man with a contractor license in southern CA. He hires a bunch of telemarketers to find leads. He lends out the license to other people to do remodeling in your home. There is no oversight. Consumers need to know this.
I'am a house keeper barley scraping to get by. A client of mine suggested I use home advisor to get more business. So I called them. First they charged me 287.99 to be a member for one year. Then a day or two later I recieved 12 phone numbers at a charge of 21.00 to 32 dollars per phone number. I started calling the phone numbers, Well I found out quickly they were fake. The people that did answer the phone claimed they were never looking for a house keeper. More then half of the numbers they sent me never answered the phone. I called my credit card co. and started a dispute.
I called home advisor and cancelled my membership. Well, home advisor is threatening me with email saying they are going to sue me and turn me into the the credit bureau if I do not pay them an editional 307.00 on top of everything else I have paid them. When I called home advisor in weeks past about all these charges they told me they would remove them! well, they never removed anything!! So now I'm out 287.99 in membership fee's and they want to sue me for 307.00 for what?? and destroy my credit... Home advisor is the most despicable co. on the planet!!! I have never in my life been dealt such a dirty deal. They think they can get away with murder. It is a crime what they are doing to me!