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report scam| Country | United States |
| State | New Jersey |
| City | North Bergen |
| Address | 2600 Tonnele Ave |
| Phone | 1 201-866-0400 |
| Website | https://www.ihg.com/holidayinnexpress/hotels/us/en/north-bergen/nycnb/hoteldetail?cm_mmc=GoogleMaps-_-EX-_-US-_-NYCNB |
Holiday Inn Express North Bergen Reviews
I used Expedia for the first time and boom a room at this hotel so I could spend July 4th in the pool eith my nephew. I live close so was not going to use the room just wanted use of the pool. When I got the confirmation and saw check in was at 4pm I called expedia to see if the hotel could accomodate and let me use the pool before checkin.
The manager was the nastiest rudest person ever. Not even you can try if its not full, nasty to the max. I explained my nephew came all the way to spend the day at the poolm hence the rool rental but at 4pm the day is half over. Since they would not accomodate me - I canceled the reservation and noe they have decided not to refund me despite the fact that I ded the cancellation the day prior.
Hotels are supposed to be top of their game with hospitability. Plenty of hotels. I am a woman who was out of work for 11 months - spend my money wisely and just wanted to make some memories with my 5 year old nephew.
My holiday was ruined. DO NOT BOOK OR STAY at the Holiday in Express on Tonnelle ave in North Bergen near the Lincoln tunnel!