I ordered two models and paid online with credit card. No product shipped, no confirmation, Sent email three times two weeks later and each response was "we are not in the office, we will look into it next week." Next came and went.
Website is still active and accepting payments...this should be shut down. Phone number is disconnected. They are a total fraud scheme
Nov 29, I ordered about $200 in models. Website claims delivery in 2-3 business days. Received purchase confirmation immediately with a delivery eta of Dec 9. On Dec 9, I emailed them asking why I had not received any info about shipment. Fist answer-will get back to you in 24 hrs. 2nd answer, will ship on Dec 11. Dec 12, no confirmation or tracking. Emailed to cancel order because already been lied to twice. Then the harassment started. I assume the owners are the Bruner clan as I received emails from them claiming their tracking system was inoperative. In an email exchange, they continued to lie and even threatened to post me on a bad buyers review. They claimed they apologized twice (they didn’t, not even once). It was like emailing a bratty little child. There are much better companies to buy from. Steer very clear of this little cabal.
I ordered a model on July 31 for my husband's birthday, My credit card was IMMEDIATELY charged for it. Still have not received it and correspondence from them is beyond vague.......it is now non-existant. If I don't get an answer, or the model, or a credit very soon, I will file a fraud claim with my credit card company.
I placed order hm-2708 for model kits on their website on july 22, 2018 for models that were about to be released. The kits were not released for some time, so i thought they were holding all the order to ship at once. I started to email questions about my order once i saw all of the kits were released and my order clearly showed paid for on their website and stated it was unfulfilled. I first heard from them on march 6th of 2019 stating they could not issue a refund since that order was on an old credit card system that they could no longer access. They offered me credit. They said to place a new order and write a comment that this should have $57.84 in credit from order order hm-2708. I placed order hm-3237 on march 10th and was billed the full amount of $78.74. I did not recieve the $57.84 in store credit. That order was never filled and then we exchanged emails several times. It was only when i explained that this was fraud and i would treat it as such with the ftc, bbb, my credit card company, they quickly issued a full refund of the $78.74. I thanked them for that and explained that i was still owed the $57.84 from the first order. I even sent them screen captures from their website that listed the first order hm-2708 as paid for ($57.84) and unfufilled. I got one response saying that the store owner would have to deal with it monday morning which would have been march 25th, 2019. I have sent several follow up emails without any response.
I preordered an item. They never got it in. I contacted them and they told me I had a store credit. I did another pre-order. They did not apply store credit and charged my card again. I thought OK it was pre-order.
I sent emails asking them to send me a certain kit and apply my store credit. No response. So I directly ordered and again asked to apply store credit. THey charged my card again. Then I see item went out of stock. I have sent several emails asking for ful refund. No response. Then told them to send me one kit and we would cll it square....No response
Slow order processing but positive experience none-the-less
I placed an order with Hobby Models on 18 January 2019 and immediately received an order confirmation. Several days passed, though, with no sign that the order had shipped so I emailed to inquire about the order's status. The next day I received a shipping notice with a tracking number (the number was valid according to the USPS website). On 29 January I received a delivery notice. When I retrieved the package I was please to see that it was packed very well and the item I ordered, a book, was in excellent condition.
The company gets high marks for communication and for the condition of the item. However, the order confirmation contains a promise that the company will do everything possible to fulfill orders in a timely manner. Because they fell down in this regard, I knocked off a star.
On September 5 2018 bought a model from hobby models.com paid $ 314.95 for the model and of this day the model has not been delivered after various emails and several phone calls nothing has changed several attempts have been made and the responses have been vague if any.
Today is November 12, 2018 and not response have been sent from them. This gentleman Daale Bruner is not only irresponsible but a thief on September 21, 2018 he sent me a email that the model had arrived damaged but then nothing happened later on.
I sent him another email and he answered that there was no massage so far nothing have been done from their part he have made several other sites but apparently he's not the owner but if look at the address it is the same for all of them aka ( hobby models ).
I recommend to anyone who wants to buy from this company don't because you'll be ripoff of your money.
Do not purchase anything from this company. I pre-ordered an item on 6/24/17 and paid in full. Contacted the company via phone and did not get a response, puts you on hold for awhile and then goes to voice mail. I have also sent several e-mails and am getting the run around. Responses are: We will check on Monday when we open, our staff works from 1:00 p.m. -9:00 p.m., it takes 24 hours to get a response to e-mail. I honestly believe this company is scamming people. They offer an item for purchase, take your money and never deliver the merchandise.
Hobby Models, LLC. Reviews
I ordered two models and paid online with credit card. No product shipped, no confirmation, Sent email three times two weeks later and each response was "we are not in the office, we will look into it next week." Next came and went.
Website is still active and accepting payments...this should be shut down. Phone number is disconnected. They are a total fraud scheme
Horrid Company
Nov 29, I ordered about $200 in models. Website claims delivery in 2-3 business days. Received purchase confirmation immediately with a delivery eta of Dec 9. On Dec 9, I emailed them asking why I had not received any info about shipment. Fist answer-will get back to you in 24 hrs. 2nd answer, will ship on Dec 11. Dec 12, no confirmation or tracking. Emailed to cancel order because already been lied to twice. Then the harassment started. I assume the owners are the Bruner clan as I received emails from them claiming their tracking system was inoperative. In an email exchange, they continued to lie and even threatened to post me on a bad buyers review. They claimed they apologized twice (they didn’t, not even once). It was like emailing a bratty little child. There are much better companies to buy from. Steer very clear of this little cabal.
Getting ripped-off
I ordered a model on July 31 for my husband's birthday, My credit card was IMMEDIATELY charged for it. Still have not received it and correspondence from them is beyond vague.......it is now non-existant. If I don't get an answer, or the model, or a credit very soon, I will file a fraud claim with my credit card company.
I placed order hm-2708 for model kits on their website on july 22, 2018 for models that were about to be released. The kits were not released for some time, so i thought they were holding all the order to ship at once. I started to email questions about my order once i saw all of the kits were released and my order clearly showed paid for on their website and stated it was unfulfilled. I first heard from them on march 6th of 2019 stating they could not issue a refund since that order was on an old credit card system that they could no longer access. They offered me credit. They said to place a new order and write a comment that this should have $57.84 in credit from order order hm-2708. I placed order hm-3237 on march 10th and was billed the full amount of $78.74. I did not recieve the $57.84 in store credit. That order was never filled and then we exchanged emails several times. It was only when i explained that this was fraud and i would treat it as such with the ftc, bbb, my credit card company, they quickly issued a full refund of the $78.74. I thanked them for that and explained that i was still owed the $57.84 from the first order. I even sent them screen captures from their website that listed the first order hm-2708 as paid for ($57.84) and unfufilled. I got one response saying that the store owner would have to deal with it monday morning which would have been march 25th, 2019. I have sent several follow up emails without any response.
I preordered an item. They never got it in. I contacted them and they told me I had a store credit. I did another pre-order. They did not apply store credit and charged my card again. I thought OK it was pre-order.
I sent emails asking them to send me a certain kit and apply my store credit. No response. So I directly ordered and again asked to apply store credit. THey charged my card again. Then I see item went out of stock. I have sent several emails asking for ful refund. No response. Then told them to send me one kit and we would cll it square....No response
Slow order processing but positive experience none-the-less
I placed an order with Hobby Models on 18 January 2019 and immediately received an order confirmation. Several days passed, though, with no sign that the order had shipped so I emailed to inquire about the order's status. The next day I received a shipping notice with a tracking number (the number was valid according to the USPS website). On 29 January I received a delivery notice. When I retrieved the package I was please to see that it was packed very well and the item I ordered, a book, was in excellent condition.
The company gets high marks for communication and for the condition of the item. However, the order confirmation contains a promise that the company will do everything possible to fulfill orders in a timely manner. Because they fell down in this regard, I knocked off a star.
Are they legitimate?
I'm not going to review them just yet, are they really located in the place they are advertising?
On September 5 2018 bought a model from hobby models.com paid $ 314.95 for the model and of this day the model has not been delivered after various emails and several phone calls nothing has changed several attempts have been made and the responses have been vague if any.
Today is November 12, 2018 and not response have been sent from them. This gentleman Daale Bruner is not only irresponsible but a thief on September 21, 2018 he sent me a email that the model had arrived damaged but then nothing happened later on.
I sent him another email and he answered that there was no massage so far nothing have been done from their part he have made several other sites but apparently he's not the owner but if look at the address it is the same for all of them aka ( hobby models ).
I recommend to anyone who wants to buy from this company don't because you'll be ripoff of your money.
Do not purchase anything from this company. I pre-ordered an item on 6/24/17 and paid in full. Contacted the company via phone and did not get a response, puts you on hold for awhile and then goes to voice mail. I have also sent several e-mails and am getting the run around. Responses are: We will check on Monday when we open, our staff works from 1:00 p.m. -9:00 p.m., it takes 24 hours to get a response to e-mail. I honestly believe this company is scamming people. They offer an item for purchase, take your money and never deliver the merchandise.
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