Note: This company always seemed decent until this happened.
HOA-Express, a site that provides condominiums with websites, renewed our subscription without us being aware this would occur. This money was not taken from the condo funds, it was taken from our personal account. The $300 renewal required authorization from our condo board (of which we are not members).
We requested a refund and it was refused. Not even a partial refund was offered as they claimed the $300 was needed to cover the cost of renewal. However we own a similar type of website (that serves a completely different industry) that uses auto renewal. The cost to the company is basically zero for a subscription to renew (other than a few percent transaction fee), but apparently they think we are idiots who don't know any better.
The fact that they came up with this totally false and ridiculous explanation alerted us that we were actually dealing with a gotcha rip-off company.
There are other companies that provide this type of service - you may want to skip this one.
HOA Express Reviews
Note: This company always seemed decent until this happened.
HOA-Express, a site that provides condominiums with websites, renewed our subscription without us being aware this would occur. This money was not taken from the condo funds, it was taken from our personal account. The $300 renewal required authorization from our condo board (of which we are not members).
We requested a refund and it was refused. Not even a partial refund was offered as they claimed the $300 was needed to cover the cost of renewal. However we own a similar type of website (that serves a completely different industry) that uses auto renewal. The cost to the company is basically zero for a subscription to renew (other than a few percent transaction fee), but apparently they think we are idiots who don't know any better.
The fact that they came up with this totally false and ridiculous explanation alerted us that we were actually dealing with a gotcha rip-off company.
There are other companies that provide this type of service - you may want to skip this one.