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report scam| Country | United Kingdom |
| State | England |
| City | Leeds, West Yorkshire |
| Address | Capitol House, 1 Capitol Blvd, Morley |
| Phone | 844-543-7411 |
| Website | https://www.hermes-europe.co.uk/ |
Hermes Europe GmbH Reviews
Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html was used to ship an item sold an item on Ebay on the 4th December 2015, we have had intermittent issues with Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html previously but we still used them because of the low cost.
We dropped the parcel off at the Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html dropoff center and after around 7 days we contacted the buyer to see if it had been delivered, as on Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html website it stated it had been allocated to a delivery driver for the past 5 days – which was odd! The buyer confirmed that they had not received it, so we contacted customer services at Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html which is a total joke! We first waited 79 minutes for online chat to be told that someone would investigate an come back to us with an update in 48 hours – nothing happened.
We then shipped a replacement via Royal Mail that got their next day! On the 3rd day we telephoned Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html to see what the update was and they had no record of it, even though we had a copy of the online chat transcript! They said we would have to open another investigation waiting for a further 48 hours – guess what? No ONE RESPONDED! We had waited a total of 5 days for myhermes customer support to update us!
So we made a claim for the lost item on the 18th, as it looked as though it was lost and we submitted the claim, only to receive an email today 7th January to tell us that the goods they lost in transit could not be claimed as we were out of the claim period by 2 days – so you have to understand that the pathetic service you get from Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html is what you pay for and what you deserve. If you want a professional parcel delivery service use anyone EXCEPT Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html
In my honest experience, Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html are nothing but a bunch of thieves and scammers. If they had processed the claim on the first occasion, everything would be fine, but they decide to scam us by using delay tactics and then saying we are out of time, time which they told us to wait and NEVER RESPONSED!
As a business we export of £60,000 a year using various couriers and parcel delivery companies and I will never trust Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html to deliver anything that is valued at over £10, it is too risky with the sticky fingers of the delivery drivers and the pathetic delivery service.
Simple if you want the parcel to be delivered, use ANYONE other than Hermes Europe MyHermes Parcel Delivery Service https://www.hermes-europe.co.uk/tracker.html