This body shop is not worthy of even one star! DO NOT EVER TAKE YOUR CAR HERE! AND DO NOT EVER ALLOW ANYONE TO TRANSFER YOUR CAR HERE. My vehicle was transferred from Silver Spring MD (without my prior approval).
My vehicle was transferred in early November 2019 for reported bumper and undercarriage exterior damage with a damaged driver's visor and an ash tray in the rear (I disclosed upfront that the cigarette lighter was broken). the next thing I knew they were pulling out the center console and playing with airbags. When they finally sent my vehicle back for me to take possession, the airbag warning light was on.
Instead of fixing this error they obviously made, I received a very disturbing, condescending, accusatory, aggressive and unprofessional tone from Don Czapla. I became physically ill while speaking to Mr. Czapla as I could feel my anxiety and pressure rising to dangerous levels.
Heritage Body Shop Reviews
This body shop is not worthy of even one star! DO NOT EVER TAKE YOUR CAR HERE! AND DO NOT EVER ALLOW ANYONE TO TRANSFER YOUR CAR HERE. My vehicle was transferred from Silver Spring MD (without my prior approval).
My vehicle was transferred in early November 2019 for reported bumper and undercarriage exterior damage with a damaged driver's visor and an ash tray in the rear (I disclosed upfront that the cigarette lighter was broken). the next thing I knew they were pulling out the center console and playing with airbags. When they finally sent my vehicle back for me to take possession, the airbag warning light was on.
Instead of fixing this error they obviously made, I received a very disturbing, condescending, accusatory, aggressive and unprofessional tone from Don Czapla. I became physically ill while speaking to Mr. Czapla as I could feel my anxiety and pressure rising to dangerous levels.