I bought a new card from them. The used deceptive practice to sell me "Extra's" that they later would not honor. For instance, they sell a "wheel package". I was told by the salesman "if you scratch your wheels on a curb (pretty common in Boston-you can't see the curbs), they will replace them for free! Cost was $1,500. I had to replace one wheel with the BMW I traded in and it cost $900 so this seemed like a value. He said just bring your car in and they'll replace all 4 if needed.
I tried to replace one of my wheels. They told me "no, it's only if your WHOLE wheel cracks, like in an accident. I said what would I need this $1,500 package from you for? My insurance would cover that?
I really liked the 4 year, 50k "Bumper to Bumper" service plan BMW has. They also have a plan to extend the "Bumper to Bumper" plan to 7 years/100k so I bought it for $3k. Well, again, total BS. It only covers "the engine and transmission", not anything else in the "Bumper to Bumper".
I tried to work it out with these guys. I complained to the State of Massachusetts who sent it to attorney/legal aid. They were not able to get through to Herb Chambers for 6+ months. They finally talked to the head salesman. He said no, we're not interested in working anything out.
IF YOU ALSO GOT BURNED, I have an attorney who is willing to do a Class-Action Lawsuit against them. They MUST stop these illegal practices. Also, the "Better Business Bureau" BBB is useless-they post very few complaints and would not post my complaint.
Herb Chambers BMW of Boston Reviews
I bought a new card from them. The used deceptive practice to sell me "Extra's" that they later would not honor. For instance, they sell a "wheel package". I was told by the salesman "if you scratch your wheels on a curb (pretty common in Boston-you can't see the curbs), they will replace them for free! Cost was $1,500. I had to replace one wheel with the BMW I traded in and it cost $900 so this seemed like a value. He said just bring your car in and they'll replace all 4 if needed.
I tried to replace one of my wheels. They told me "no, it's only if your WHOLE wheel cracks, like in an accident. I said what would I need this $1,500 package from you for? My insurance would cover that?
I really liked the 4 year, 50k "Bumper to Bumper" service plan BMW has. They also have a plan to extend the "Bumper to Bumper" plan to 7 years/100k so I bought it for $3k. Well, again, total BS. It only covers "the engine and transmission", not anything else in the "Bumper to Bumper".
I tried to work it out with these guys. I complained to the State of Massachusetts who sent it to attorney/legal aid. They were not able to get through to Herb Chambers for 6+ months. They finally talked to the head salesman. He said no, we're not interested in working anything out.
IF YOU ALSO GOT BURNED, I have an attorney who is willing to do a Class-Action Lawsuit against them. They MUST stop these illegal practices. Also, the "Better Business Bureau" BBB is useless-they post very few complaints and would not post my complaint.