I was leasing a 2015 Chevy Equinox. I get a phone call stating I have good news, we want to buy your equinox if you still have it. I was like ok, but I am leasing it. I was told that's OK just come in and wI'll see what we can do. So I made an appointment and went to see if I had any options. I get there a little early and was greater by Ty Carter, he immediately says what are you looking for, I said at first a truck then he asked about what type of payment I wanted I said the same as I already have or lower. Then he asks for my keys so they can look over my Equinox, never returning the keys, or ever telling me what they estimated the Equinox for. He proceeds to tell me that trucks are way out of my price range but then has 3 different SUVS picked out for me to look at. Each time I would say what would my payment be, every response about 100 or 200 higher than what your already paying. I would respond with No I can't afford that. After already looking at 2 SUVS that I didn't like he shows me another one and says which color do you like better blue or silver. I was like I really like them both. He goes stay right here I'll be right back. As I proceed to look through both SUVS windows. He comes back and says you can't afford them but I have a brand new 2017 Malibu that is fresh off of the truck let's go look at it. I say I already owned one and I didn't like it. He says well this one you can afford and it's an updated model. Makes me sit in it and then says let's drive it. But we can only go around the parking lot because it hasn't been registered yet. I couldn't go any faster than 5 maybe 10mph. Next thing you know we are back at the table and he went and got another guy and he's throwing payments at me. I was like wait why can't I just keep the Equinox they proceed to tell me my payments would be like 800.00 dollars and I can't afford that. They are trying to help me do what would be better for me. I kept saying No, where are my keys. There response they are around here somewhere don't worry. I kept saying let me go home and think this over get back with you in a day or 2. Then they kept saying your already upside down on your lease with the Equinox your already 7000 dollars upside down and think of how much more you will be in the hole if you leave here. How much money are you planning on putting down. I tell them 1000.00, but surprisingly it did not lower my payment at all. I say wait what about a used vehicle, they say you'll need to put about 5000.00 down, your not gonna be able to afford that and buying new is a much better option for someone like you. We just want you to make the right decision we are trying to help you out, it doesn't make any sense for you to not take this deal you will save money on gas, think of all your free maintenance that alone will already save you a lot you'd be stupid to pass up this deal. We have so many discounts we can get you. If you leave those discounts may no longer be available. Etc, etc... I kept saying I just want to talk to my dad or just think about this I am a single mom with only 1 income, I live paycheck to paycheck. Then they come back at me and say ok this is the best we can do the bank just got back with us it's only 35 more dollars but you'll make up for it in gas. I just don't know what's to think about just do the math it's that simple. I say I feel like I don't have a choice your not gonna let me say no immediately he says just sign here. I said what am I signing for he says say we can get the bank to make this deal. Then they rush me in to do paperwork. So now I'm in an office with Brian Graves. He is like telling me now I have to purchase this GAP insurance and warranty coverage because I drive a lot and basically I have no choice I have to do this cause if I would ever be in a wreck my insurance company isn't going to cover the hole wreck it's only going to pay what the vehicle is worth so then I am going to be stuck paying the difference out of pocket. So I would be dumb not to purchase this. By this time my head is killing me, I am super hungry I just want out of there. He makes me sign all kinds of papers says now my payment is now going to be even higher and now they are going to set it up to come directly out of my bank account every 2 weeks. In the mean time I never get one piece of paper with any figures on it saying what I paI'd for this car or anything. Before I went to see Brian I was told this Malibu has to have a remote start put on it, so they will give me a loaner until it's all set up and ready to go, it will probably be ready by the next day. FinallyI get sent home after already being there for exhausting hours. They but me in a 2017 Chevy Cruze. I have it for the night and most of the next day. I end up falling in love with this vehicle. I tell Ty when I go pick up the Malibu he laughs it off. Gets me set up in the Malibu and sends me home. I get up the next morning drive into work and text Ty immediately saying I really hate this Malibu, I fell in love with the Cruze. He basically blew me off saying well the Malibu is bigger. I call Brian and tell him hey I hate this Malibu I want the Cruze, he says basically too bad I am stuck with the Malibu for 6 months to a year when I can trade it back in. I said wait well aren't these vehicles the same price. He proceeds to say that since I was upside down with the Equinox that the Malibu had all these discounts and the bank would be able to help me get this Malibu because of all the negative equity. And unless I would give them a 5000.00 down payment there was nothing more they could do. Hold up I haven't even had this car 24 hours yet. I was forced to buy it I hate it. I had to basically ask Brian for all my numbers like how much is this car and blah, blah, blah cause I had nothing on paper which I thought was extremely odd. I will never recommend these crooks to anybody! I felt betrayed as a woman and as a person. I believe they sold the Equinox while I was being conned into another vehicle.
I purchased a new chevy camaro from Henderson Chevrolet Buick GMC. Not only do I think that they sold me a car that had been used by someone else and financing fell through. They inflated the price, yo yo'd me in my contract, failed to set out clear guidelines of the fiancing according to TILA with a spot delivery form, they then tell me they will not cash a check until I recieive refunds from my previous service contracts and cash the check regardless. Fiance officer bullied me by saying "If you tell any one that we had you write two seperate checks we will come after you personally" Now they are threatening to prosecute me for writing a "cold check" when if fact they knew the money was not in the account when they cashed the check. Crooked under handed people work here. Avoid them at all cost.
Henderson Chevrolet Buick GMC Reviews
I was leasing a 2015 Chevy Equinox. I get a phone call stating I have good news, we want to buy your equinox if you still have it. I was like ok, but I am leasing it. I was told that's OK just come in and wI'll see what we can do. So I made an appointment and went to see if I had any options. I get there a little early and was greater by Ty Carter, he immediately says what are you looking for, I said at first a truck then he asked about what type of payment I wanted I said the same as I already have or lower. Then he asks for my keys so they can look over my Equinox, never returning the keys, or ever telling me what they estimated the Equinox for. He proceeds to tell me that trucks are way out of my price range but then has 3 different SUVS picked out for me to look at. Each time I would say what would my payment be, every response about 100 or 200 higher than what your already paying. I would respond with No I can't afford that. After already looking at 2 SUVS that I didn't like he shows me another one and says which color do you like better blue or silver. I was like I really like them both. He goes stay right here I'll be right back. As I proceed to look through both SUVS windows. He comes back and says you can't afford them but I have a brand new 2017 Malibu that is fresh off of the truck let's go look at it. I say I already owned one and I didn't like it. He says well this one you can afford and it's an updated model. Makes me sit in it and then says let's drive it. But we can only go around the parking lot because it hasn't been registered yet. I couldn't go any faster than 5 maybe 10mph. Next thing you know we are back at the table and he went and got another guy and he's throwing payments at me. I was like wait why can't I just keep the Equinox they proceed to tell me my payments would be like 800.00 dollars and I can't afford that. They are trying to help me do what would be better for me. I kept saying No, where are my keys. There response they are around here somewhere don't worry. I kept saying let me go home and think this over get back with you in a day or 2. Then they kept saying your already upside down on your lease with the Equinox your already 7000 dollars upside down and think of how much more you will be in the hole if you leave here. How much money are you planning on putting down. I tell them 1000.00, but surprisingly it did not lower my payment at all. I say wait what about a used vehicle, they say you'll need to put about 5000.00 down, your not gonna be able to afford that and buying new is a much better option for someone like you. We just want you to make the right decision we are trying to help you out, it doesn't make any sense for you to not take this deal you will save money on gas, think of all your free maintenance that alone will already save you a lot you'd be stupid to pass up this deal. We have so many discounts we can get you. If you leave those discounts may no longer be available. Etc, etc... I kept saying I just want to talk to my dad or just think about this I am a single mom with only 1 income, I live paycheck to paycheck. Then they come back at me and say ok this is the best we can do the bank just got back with us it's only 35 more dollars but you'll make up for it in gas. I just don't know what's to think about just do the math it's that simple. I say I feel like I don't have a choice your not gonna let me say no immediately he says just sign here. I said what am I signing for he says say we can get the bank to make this deal. Then they rush me in to do paperwork. So now I'm in an office with Brian Graves. He is like telling me now I have to purchase this GAP insurance and warranty coverage because I drive a lot and basically I have no choice I have to do this cause if I would ever be in a wreck my insurance company isn't going to cover the hole wreck it's only going to pay what the vehicle is worth so then I am going to be stuck paying the difference out of pocket. So I would be dumb not to purchase this. By this time my head is killing me, I am super hungry I just want out of there. He makes me sign all kinds of papers says now my payment is now going to be even higher and now they are going to set it up to come directly out of my bank account every 2 weeks. In the mean time I never get one piece of paper with any figures on it saying what I paI'd for this car or anything. Before I went to see Brian I was told this Malibu has to have a remote start put on it, so they will give me a loaner until it's all set up and ready to go, it will probably be ready by the next day. FinallyI get sent home after already being there for exhausting hours. They but me in a 2017 Chevy Cruze. I have it for the night and most of the next day. I end up falling in love with this vehicle. I tell Ty when I go pick up the Malibu he laughs it off. Gets me set up in the Malibu and sends me home. I get up the next morning drive into work and text Ty immediately saying I really hate this Malibu, I fell in love with the Cruze. He basically blew me off saying well the Malibu is bigger. I call Brian and tell him hey I hate this Malibu I want the Cruze, he says basically too bad I am stuck with the Malibu for 6 months to a year when I can trade it back in. I said wait well aren't these vehicles the same price. He proceeds to say that since I was upside down with the Equinox that the Malibu had all these discounts and the bank would be able to help me get this Malibu because of all the negative equity. And unless I would give them a 5000.00 down payment there was nothing more they could do. Hold up I haven't even had this car 24 hours yet. I was forced to buy it I hate it. I had to basically ask Brian for all my numbers like how much is this car and blah, blah, blah cause I had nothing on paper which I thought was extremely odd. I will never recommend these crooks to anybody! I felt betrayed as a woman and as a person. I believe they sold the Equinox while I was being conned into another vehicle.
I purchased a new chevy camaro from Henderson Chevrolet Buick GMC. Not only do I think that they sold me a car that had been used by someone else and financing fell through. They inflated the price, yo yo'd me in my contract, failed to set out clear guidelines of the fiancing according to TILA with a spot delivery form, they then tell me they will not cash a check until I recieive refunds from my previous service contracts and cash the check regardless. Fiance officer bullied me by saying "If you tell any one that we had you write two seperate checks we will come after you personally" Now they are threatening to prosecute me for writing a "cold check" when if fact they knew the money was not in the account when they cashed the check. Crooked under handed people work here. Avoid them at all cost.