On November 12, 2018 my checking account was billed for one heat hero unit shipped from China and another charge which has not explanation. .
The heat hero finally was received after several weeks and does not work.
My account was charged for one unit at 44.97 and another charge for 64.94 was added with no explanation.
I have contacted them several times explaning the situation. They told me not to return the defective item and that I will receive a full refund.
I still am waiting for this refund. They told me they could not credit the account but could give me an Amazon gift card. I still have not received the gift card or any responses.
It is now April 24, 2019 so this problem has gone on for 6 months without any resolution.
I want others to know do not order this merchandise.
I saw an add on Facebook about the Heat Hero heaters and how well they worked along with saving you money on the monthly electric bills. I was excited about the heaters and ordered 3 along with an extened warranty. When they finally arrived, 60 days late, I began using them immediately. The first one quit working with the switch being stuck in the middle of the on/off position. The second one started putting off an electrical smell. The smell woke me up the the middle of the night. I am thankful it did not catch my house on fire.
This company needs to be shut down. All I want is my money back, but know one responds to my e-mails. Can you please post to make sure on one else gets taken advantage of.
Heat Hero Reviews
On November 12, 2018 my checking account was billed for one heat hero unit shipped from China and another charge which has not explanation. .
The heat hero finally was received after several weeks and does not work.
My account was charged for one unit at 44.97 and another charge for 64.94 was added with no explanation.
I have contacted them several times explaning the situation. They told me not to return the defective item and that I will receive a full refund.
I still am waiting for this refund. They told me they could not credit the account but could give me an Amazon gift card. I still have not received the gift card or any responses.
It is now April 24, 2019 so this problem has gone on for 6 months without any resolution.
I want others to know do not order this merchandise.
I saw an add on Facebook about the Heat Hero heaters and how well they worked along with saving you money on the monthly electric bills. I was excited about the heaters and ordered 3 along with an extened warranty. When they finally arrived, 60 days late, I began using them immediately. The first one quit working with the switch being stuck in the middle of the on/off position. The second one started putting off an electrical smell. The smell woke me up the the middle of the night. I am thankful it did not catch my house on fire.
This company needs to be shut down. All I want is my money back, but know one responds to my e-mails. Can you please post to make sure on one else gets taken advantage of.
Thank you,
MR