April 25, 2015 we purchased a complete fireplace plus up grades that included a custom made fireplace cap for the chimney. The guys came out several times with out the right equipment, incomplete order and the wrong chimney cap. Finally got the install in.. chimney cap still wrong, does not fit properly, then on Nov.22, 2015 my husband trys to start up fireplace, it lights for a few seconds then goes out.
Call Hearth House on Nov. 23, we can't get to it until Dec 17 and it's going to be a $ 179.00 service call, this fireplace has never been used and cost us over $ 4000.00 to boot. So I finally get a hold of the owner Jeff.. So sorry it will cost $ 179.00 for us to come look at it, he wont budge, I'm not happy and tell him our experience with his company, and by the way Jeff the chimney cap still does fit and you charged me for a custom build..
his response..
I can't make you happy, call someone else and hangs up on me. I call back and screams at me to call someone else. I would NOT recommend this company to anyone. Horrible customer service and a owner who only careabout the sale and upcharging but fails to deliver what is paid for. Sorry business practice.
Hearth House Reviews
April 25, 2015 we purchased a complete fireplace plus up grades that included a custom made fireplace cap for the chimney. The guys came out several times with out the right equipment, incomplete order and the wrong chimney cap. Finally got the install in.. chimney cap still wrong, does not fit properly, then on Nov.22, 2015 my husband trys to start up fireplace, it lights for a few seconds then goes out.
Call Hearth House on Nov. 23, we can't get to it until Dec 17 and it's going to be a $ 179.00 service call, this fireplace has never been used and cost us over $ 4000.00 to boot. So I finally get a hold of the owner Jeff.. So sorry it will cost $ 179.00 for us to come look at it, he wont budge, I'm not happy and tell him our experience with his company, and by the way Jeff the chimney cap still does fit and you charged me for a custom build..
his response..
I can't make you happy, call someone else and hangs up on me. I call back and screams at me to call someone else. I would NOT recommend this company to anyone. Horrible customer service and a owner who only careabout the sale and upcharging but fails to deliver what is paid for. Sorry business practice.