Agents are extremely rude. The agents names are Freddie W., Michael (who phoned me twice to say he blocked me nationally) and their supervisor Mark G. was not much better. Plan was purchased and paid by credit card 11-2-17 and registration email was promised. I tried to phone my agent Ashley numerous times to ask a question and all numbers were no good. I tried email phone number and got a different agent who said expect email within 24 hrs and I would learn member ID # and insurance carrier at that time. Today is 11-6-17 and I have made numerous attempts to reach my agent Ashley who is working but customer service agent Tammy refuses to let me speak with her. Male agent tells me my member # is ______7140 and Tammy says ______901. Tammy also referred to "that thing" 2 seconds later " the policy"; guess she had a brain fart. I was promised digital insurance covarge cards same day by email 12:01am coverage to go ahead and cancel my current BCBS policy. As of today I still do not have proof of coverage. I do not care that it is open enrollment and that your best people may be busy, you collected my credit card payment like a pro. Perrenial Care is the plan I have been sold so I have been told and I see a Rippoff Report filed on Perrenial Care. ZEROS all around on a scale from 0-10.
Health Plans of America Reviews
Agents are extremely rude. The agents names are Freddie W., Michael (who phoned me twice to say he blocked me nationally) and their supervisor Mark G. was not much better. Plan was purchased and paid by credit card 11-2-17 and registration email was promised. I tried to phone my agent Ashley numerous times to ask a question and all numbers were no good. I tried email phone number and got a different agent who said expect email within 24 hrs and I would learn member ID # and insurance carrier at that time. Today is 11-6-17 and I have made numerous attempts to reach my agent Ashley who is working but customer service agent Tammy refuses to let me speak with her. Male agent tells me my member # is ______7140 and Tammy says ______901. Tammy also referred to "that thing" 2 seconds later " the policy"; guess she had a brain fart. I was promised digital insurance covarge cards same day by email 12:01am coverage to go ahead and cancel my current BCBS policy. As of today I still do not have proof of coverage. I do not care that it is open enrollment and that your best people may be busy, you collected my credit card payment like a pro. Perrenial Care is the plan I have been sold so I have been told and I see a Rippoff Report filed on Perrenial Care. ZEROS all around on a scale from 0-10.