Below is the email I sent Health Club Systems on Friday and still have not received a response and today is August 31, 2015:
"Adam and/or Eric,
You have to be kidding me that I have to resort to sending an email to get any kind of attention to this serious matter your Health Club Systems Corp taking money out of FOUR separate accounts when you were not supposed to.
Then it’s like the receptionist or whoever answers the phone (3 different ones answered), each one would ask a bunch of questions then ask what my name was and it seemed like they were looking at some sort of document to see if my name was on that list of callers. Then once a certain period of time past (approximately 20 secs), then they would say “Let me see if they are in”. Of course each time but ONCE (Eric on 8/26), they were not available. When I tried to get back in touch with Eric later in the day when I didn’t receive a call after he took my number and indicated someone would give me a call back, all of the sudden he was not around. Once again, this was on Wednesday, August 26, 2015. Today is Friday, August 28, 2015, and I have yet to still receive a call from anyone from Health Club Systems to resolve this serious issue.
This is a terrible view for the “Owners” of the company. Yes, I did find out that you both of you were the owners of the company. Is this how you really run your company by taking money from accounts that you are not supposed to take from??
I even left a voicemail on Adam’s phone on Thursday, August 27, 2015, and I have yet to hear back from him at all. I left the names of the people who’s accounts were affected, as well as the amounts on that voicemail. To show you how “fraudulent” all of this looks, we will get to the $10.99 that was taken out of my account later in this email.
I don’t want to have to get the press involved in this or go even higher than the press to where it really makes the company look bad and gives it an even greater negative mark than the reputation already is. I am trying to avoid that action because I know most people are trying to be successful in America “THE RIGHT WAY”. However, this is ridiculous that the communication to resolve this is horrible and that I had to sit here and type of this email just to get attention from someone in that company.
I have also been told there have been companies who have went other directions instead of coming on board with you because of how things are ran there. One health fitness location even indicated that they were going to come on board until they found out things about your company. I found this out because I asked them before I signed up if they were working with your company. When they indicated they were not and told me who they were with, that’s when I signed up with them because I refused to be with another health club if they used your services.
The amounts that were taken are as follows:
Brother In Law (name deleted: $19.00 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Daughter (name deleted) $10.00 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Son (name deleted) $10.00 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Myself (named deleted) $10.99 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Now regarding the $10.99…… How did you even come up with this amount???? Even if Cardio Fit was still in business, my contract which I still have with me indicates $10.00 PER MONTH, NOT $10.99. So how did you come up with $10.99??
I need answers and I need these amounts reversed ASAP to all four accounts with no further delays. You should still have everything in your system since you did take the amounts out with no problems. That $10.99 amount shows me and anyone else I get involved in this situation that the way you run things are not professional one bit. What will make it look bad is the fact I have my contract right here with me which shows the correct amount, which is NOT the amount you took out, nor is it the correct amount even if Cardio Fit were in business.
Cardio Fit even told me as they were going out of business that no amount were to be taken out of our accounts and here it is amounts were taken out anyway.
I need someone to take care of this matter and get this taken care of. The faster this is taken care of, the faster you don’t hear from me again and the faster I will put off going to any press or higher sources and prevent any negative press or marks against Health Club Systems.
All I want is to get these amounts reversed and everything will be fine. It’s the principle with this whole process.
Health Club Systems Reviews
Below is the email I sent Health Club Systems on Friday and still have not received a response and today is August 31, 2015:
"Adam and/or Eric,
You have to be kidding me that I have to resort to sending an email to get any kind of attention to this serious matter your Health Club Systems Corp taking money out of FOUR separate accounts when you were not supposed to.
Then it’s like the receptionist or whoever answers the phone (3 different ones answered), each one would ask a bunch of questions then ask what my name was and it seemed like they were looking at some sort of document to see if my name was on that list of callers. Then once a certain period of time past (approximately 20 secs), then they would say “Let me see if they are in”. Of course each time but ONCE (Eric on 8/26), they were not available. When I tried to get back in touch with Eric later in the day when I didn’t receive a call after he took my number and indicated someone would give me a call back, all of the sudden he was not around. Once again, this was on Wednesday, August 26, 2015. Today is Friday, August 28, 2015, and I have yet to still receive a call from anyone from Health Club Systems to resolve this serious issue.
This is a terrible view for the “Owners” of the company. Yes, I did find out that you both of you were the owners of the company. Is this how you really run your company by taking money from accounts that you are not supposed to take from??
I even left a voicemail on Adam’s phone on Thursday, August 27, 2015, and I have yet to hear back from him at all. I left the names of the people who’s accounts were affected, as well as the amounts on that voicemail. To show you how “fraudulent” all of this looks, we will get to the $10.99 that was taken out of my account later in this email.
I don’t want to have to get the press involved in this or go even higher than the press to where it really makes the company look bad and gives it an even greater negative mark than the reputation already is. I am trying to avoid that action because I know most people are trying to be successful in America “THE RIGHT WAY”. However, this is ridiculous that the communication to resolve this is horrible and that I had to sit here and type of this email just to get attention from someone in that company.
I have also been told there have been companies who have went other directions instead of coming on board with you because of how things are ran there. One health fitness location even indicated that they were going to come on board until they found out things about your company. I found this out because I asked them before I signed up if they were working with your company. When they indicated they were not and told me who they were with, that’s when I signed up with them because I refused to be with another health club if they used your services.
The amounts that were taken are as follows:
Brother In Law (name deleted: $19.00 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Daughter (name deleted) $10.00 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Son (name deleted) $10.00 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Myself (named deleted) $10.99 (Transaction Complete 8/20 which likely means it was sent to our bank on 8/18/15)
Now regarding the $10.99…… How did you even come up with this amount???? Even if Cardio Fit was still in business, my contract which I still have with me indicates $10.00 PER MONTH, NOT $10.99. So how did you come up with $10.99??
I need answers and I need these amounts reversed ASAP to all four accounts with no further delays. You should still have everything in your system since you did take the amounts out with no problems. That $10.99 amount shows me and anyone else I get involved in this situation that the way you run things are not professional one bit. What will make it look bad is the fact I have my contract right here with me which shows the correct amount, which is NOT the amount you took out, nor is it the correct amount even if Cardio Fit were in business.
Cardio Fit even told me as they were going out of business that no amount were to be taken out of our accounts and here it is amounts were taken out anyway.
I need someone to take care of this matter and get this taken care of. The faster this is taken care of, the faster you don’t hear from me again and the faster I will put off going to any press or higher sources and prevent any negative press or marks against Health Club Systems.
All I want is to get these amounts reversed and everything will be fine. It’s the principle with this whole process.