I ordered two wooden benches from HAYNEEDLE during the Christmas holidays. The pictures attached are self explanatory. A RETURN RECEIPT LETTER TO HAYNEEDLE CEO, SCOTT DOUGHMAN, RESULTED IN NO RESPONSE. I WANT MY MONEY BACK AND THESE BENCHES PICKED UP AND TAKEN OUT OF MY HOUSE. PLEASE JOIN ME IN BOYCOTTING HAYNEEDLE FOREVER.
Purchased an outdoor glider 6 months ago. First the glider was received damaged, with one of the seat straps broken. Now, only 6 months later, the glider is unusable. The gliding mechanisms are falling apart, and all the little ball bearings falling out. I am 5' 2" and 120 lbs. It's not like it's ever had an ounce of stress on it. In addition, when I went to look up my order on Hayneedle it said that the glider was returned. Well it should have been but it sitting right outside on my deck!!! I just wasted $157.00 that I don't have to waste. They don't even have this inferior item for sale on the site any longer.
I Wrote customer service to express my dissatisfaction and the reply was total bulls***. Not even coherent sentences. What is request to describe ??? What is Plumstruck, when I ordered from Hayneedle so pissed do NOT buy from this company!!!
Dear Susan,
Thank you for contacting Hayneedle.
I can understand how it can be disappointing when we are unable to fulfill your request to describe. We value our customers' feedback and appreciate the time you took to let us know that your most recent PlumStruck experience was not what you expected. I sincerely apologize that we have failed to meet your expectations.
Thank you again for taking the time to bring this situation to our attention and allowing us the opportunity to resolve it to your satisfaction.
Thank you for shopping at hayneedle.com! The place to find the perfect item for your home. If you have any additional questions, please feel free to contact me directly by replying to this email. If you are looking for help checking on an order status or returning and item, look no further!
I purchased online from them and was notified of a 18-23 Dec delivery. This was important as it was a Christmas present for my wife. I checked the delivery status online some days later after the order on 14 December only to find out (they had not told me) that the items was out of stock and was backordered. They indicated an estimated delivery date of 23-31 Dec. Based on this I completed an online form and cancelled my order.
The following morning I was emailed and told that I couldn't cancel (despite being out of stock) as the manufacturer had shipped the item (despite being unshipped and out of stock and marked as back order). I insisted on a cancellation and they reluctantly agreed.
What they actually did was have their manufacturer create a fraudulent shipping code to try to force me to take the product (that was out of stock) - Obviously I refused and demanded a cancellation, they agreed.
Two weeks later I see that on my credit card statement that they took my money the day after they agreed to the cancellation. That is at best a grave mistake, probably fraud and at worst theft. I have spent an hour with a customer service rep giving me attitude and rudeness and still no refund and attitude and rudeness from customer service and now I find that there are bank charges as I used a foreign card that I would not have incurred had they correctly cancelled my transaction due to their negligence.
Still I am getting arrogance, attitude and no refund and no fees refund despite a breach of contract, fraud and theft.
I will not rest until this company is exposed for the fraud that it is - is business that tough that you have to steal now?
I purchased online from them and was notified of a 18-23 Dec delivery. This was important as it was a Christmas present for my wife. I checked the delivery status online some days later after the order on 14 December only to find out (they had not told me) that the items was out of stock and was backordered. They indicated an estimated delivery date of 23-31 Dec. Based on this I completed an online form and cancelled my order.
The following morning I was emailed and told that I couldn't cancel (despite being out of stock) as the manufacturer had shipped the item (despite being unshipped and out of stock and marked as back order). I insisted on a cancellation and they reluctantly agreed.
What they actually did was have their manufacturer create a fraudulent shipping code to try to force me to take the product (that was out of stock) - Obviously I refused and demanded a cancellation, they agreed.
Two weeks later I see that on my credit card statement that they took my money the day after they agreed to the cancellation. That is at best a grave mistake, probably fraud and at worst theft. I have spent an hour with a customer service rep giving me attitude and rudeness and still no refund and attitude and rudeness from customer service and now I find that there are bank charges as I used a foreign card that I would not have incurred had they correctly cancelled my transaction due to their negligence.
Still I am getting arrogance, attitude and no refund and no fees refund despite a breach of contract, fraud and theft.
I will not rest until this company is exposed for the fraud that it is - is business that tough that you have to steal now?
Hayneedle, Inc. Reviews
I ordered two wooden benches from HAYNEEDLE during the Christmas holidays. The pictures attached are self explanatory. A RETURN RECEIPT LETTER TO HAYNEEDLE CEO, SCOTT DOUGHMAN, RESULTED IN NO RESPONSE. I WANT MY MONEY BACK AND THESE BENCHES PICKED UP AND TAKEN OUT OF MY HOUSE. PLEASE JOIN ME IN BOYCOTTING HAYNEEDLE FOREVER.
Purchased an outdoor glider 6 months ago. First the glider was received damaged, with one of the seat straps broken. Now, only 6 months later, the glider is unusable. The gliding mechanisms are falling apart, and all the little ball bearings falling out. I am 5' 2" and 120 lbs. It's not like it's ever had an ounce of stress on it. In addition, when I went to look up my order on Hayneedle it said that the glider was returned. Well it should have been but it sitting right outside on my deck!!! I just wasted $157.00 that I don't have to waste. They don't even have this inferior item for sale on the site any longer.
I Wrote customer service to express my dissatisfaction and the reply was total bulls***. Not even coherent sentences. What is request to describe ??? What is Plumstruck, when I ordered from Hayneedle so pissed do NOT buy from this company!!!
Dear Susan,
Thank you for contacting Hayneedle.
I can understand how it can be disappointing when we are unable to fulfill your request to describe. We value our customers' feedback and appreciate the time you took to let us know that your most recent PlumStruck experience was not what you expected. I sincerely apologize that we have failed to meet your expectations.
Thank you again for taking the time to bring this situation to our attention and allowing us the opportunity to resolve it to your satisfaction.
Thank you for shopping at hayneedle.com! The place to find the perfect item for your home. If you have any additional questions, please feel free to contact me directly by replying to this email. If you are looking for help checking on an order status or returning and item, look no further!
I purchased online from them and was notified of a 18-23 Dec delivery. This was important as it was a Christmas present for my wife. I checked the delivery status online some days later after the order on 14 December only to find out (they had not told me) that the items was out of stock and was backordered. They indicated an estimated delivery date of 23-31 Dec. Based on this I completed an online form and cancelled my order.
The following morning I was emailed and told that I couldn't cancel (despite being out of stock) as the manufacturer had shipped the item (despite being unshipped and out of stock and marked as back order). I insisted on a cancellation and they reluctantly agreed.
What they actually did was have their manufacturer create a fraudulent shipping code to try to force me to take the product (that was out of stock) - Obviously I refused and demanded a cancellation, they agreed.
Two weeks later I see that on my credit card statement that they took my money the day after they agreed to the cancellation. That is at best a grave mistake, probably fraud and at worst theft. I have spent an hour with a customer service rep giving me attitude and rudeness and still no refund and attitude and rudeness from customer service and now I find that there are bank charges as I used a foreign card that I would not have incurred had they correctly cancelled my transaction due to their negligence.
Still I am getting arrogance, attitude and no refund and no fees refund despite a breach of contract, fraud and theft.
I will not rest until this company is exposed for the fraud that it is - is business that tough that you have to steal now?
I purchased online from them and was notified of a 18-23 Dec delivery. This was important as it was a Christmas present for my wife. I checked the delivery status online some days later after the order on 14 December only to find out (they had not told me) that the items was out of stock and was backordered. They indicated an estimated delivery date of 23-31 Dec. Based on this I completed an online form and cancelled my order.
The following morning I was emailed and told that I couldn't cancel (despite being out of stock) as the manufacturer had shipped the item (despite being unshipped and out of stock and marked as back order). I insisted on a cancellation and they reluctantly agreed.
What they actually did was have their manufacturer create a fraudulent shipping code to try to force me to take the product (that was out of stock) - Obviously I refused and demanded a cancellation, they agreed.
Two weeks later I see that on my credit card statement that they took my money the day after they agreed to the cancellation. That is at best a grave mistake, probably fraud and at worst theft. I have spent an hour with a customer service rep giving me attitude and rudeness and still no refund and attitude and rudeness from customer service and now I find that there are bank charges as I used a foreign card that I would not have incurred had they correctly cancelled my transaction due to their negligence.
Still I am getting arrogance, attitude and no refund and no fees refund despite a breach of contract, fraud and theft.
I will not rest until this company is exposed for the fraud that it is - is business that tough that you have to steal now?