I purchased a brand new loaded out Jeep Wrangler back in February 2014, cash deal. I traded in 2 different cars and the rest cash. Due to the deal being a bit complicated with the tax savings on my trades, Heather my sales lady, Sam the general sales manager and Tom Crane one of the owners had the chance to inflate the price on the Jeep thru the camaflage of lots of different numbers on the paperwork. I caught them in the act 3 different times. First was was over 2000.00 2nd was 1200.00 and the third was 500.00 give or take. They deliberately tried to pull the wool over my eyes and play it off as a mistake. Well shortly after I finally was able to get the deal finished with these dishonest people. I started receiving letters from the cook county tax accessors office that the newly enacted 1 percent tax for cook county residents wasn't paid. Which was Hawks responsibility. It was only 91.00 on one of my trades. That I got 4700.00 trade allowance for. So I had no reason not to believe it wouldn't be paid by Hawk. I mean after all, that is the dealers responsibility. So a couple months goes by, and now I get a second more threatening letter from cook county. Now I call Hawk titles and registration lady JENNIFER SIMON back and demand answers. She apologized and promised it would get paid for sure this time. I forwarded her letter again. So 2 whole years go by and I come to find out it was never paid, and now I have a judgement on my credit bureau for 161.00 penalties,late fees and what not. So I stopped up at Hawk yesterday and spoke to Robert the new general sales manager and confronted him about how I was outright lied to by this lady JENNIFER SIMON that handles their titles, plates and registration. So Robert leaves me at his desk and goes to talk to owner Joe Crane, whom by the way didn't even have the decency to come and face me. NO CLASS! Owner sends Robert back to tell me they would pay part of judgment. I replied back, "YOU HAVE GOT TO BE CRAZY IF YOU THINK I'M PAYING ANY OF THIS ! then I said where is the lady that was supposed to handle this and get it paid? Robert replies she's in the back office busy at the moment. Robert gives me the usual used car salesman malarkey and says he'll look into it and call me. So I get a phone call this evening, Roberts exact words from owner JOE CRANE were as follows. "YOUR ON YOUR OWN! How does this dealership get away with these dishonest practices? So basically Hawk told me to screw off. These people at Hawk are the worst of the worst. Their reviews speak for themselves. Felt like I was dealing with some shady used car lot on western avenue. Disgusts me this is the world we live in that these dealerships can so easily screw the little guy out of money and laugh about it. The owners of Hawk have no CLASS, MORALS, OR BACKBONE to even face a customer with a legit concern. These owners hide behind their little curtain and use their sales managers to pull off the magic acts on good hard working Americans. My advice is to STAY AWAY FROM HAWK AT ALL COSTS! They will get over on you some how some way.
Hawk Chrysler Dodge Jeep Reviews
I purchased a brand new loaded out Jeep Wrangler back in February 2014, cash deal. I traded in 2 different cars and the rest cash. Due to the deal being a bit complicated with the tax savings on my trades, Heather my sales lady, Sam the general sales manager and Tom Crane one of the owners had the chance to inflate the price on the Jeep thru the camaflage of lots of different numbers on the paperwork. I caught them in the act 3 different times. First was was over 2000.00 2nd was 1200.00 and the third was 500.00 give or take. They deliberately tried to pull the wool over my eyes and play it off as a mistake. Well shortly after I finally was able to get the deal finished with these dishonest people. I started receiving letters from the cook county tax accessors office that the newly enacted 1 percent tax for cook county residents wasn't paid. Which was Hawks responsibility. It was only 91.00 on one of my trades. That I got 4700.00 trade allowance for. So I had no reason not to believe it wouldn't be paid by Hawk. I mean after all, that is the dealers responsibility. So a couple months goes by, and now I get a second more threatening letter from cook county. Now I call Hawk titles and registration lady JENNIFER SIMON back and demand answers. She apologized and promised it would get paid for sure this time. I forwarded her letter again. So 2 whole years go by and I come to find out it was never paid, and now I have a judgement on my credit bureau for 161.00 penalties,late fees and what not. So I stopped up at Hawk yesterday and spoke to Robert the new general sales manager and confronted him about how I was outright lied to by this lady JENNIFER SIMON that handles their titles, plates and registration. So Robert leaves me at his desk and goes to talk to owner Joe Crane, whom by the way didn't even have the decency to come and face me. NO CLASS! Owner sends Robert back to tell me they would pay part of judgment. I replied back, "YOU HAVE GOT TO BE CRAZY IF YOU THINK I'M PAYING ANY OF THIS ! then I said where is the lady that was supposed to handle this and get it paid? Robert replies she's in the back office busy at the moment. Robert gives me the usual used car salesman malarkey and says he'll look into it and call me. So I get a phone call this evening, Roberts exact words from owner JOE CRANE were as follows. "YOUR ON YOUR OWN! How does this dealership get away with these dishonest practices? So basically Hawk told me to screw off. These people at Hawk are the worst of the worst. Their reviews speak for themselves. Felt like I was dealing with some shady used car lot on western avenue. Disgusts me this is the world we live in that these dealerships can so easily screw the little guy out of money and laugh about it. The owners of Hawk have no CLASS, MORALS, OR BACKBONE to even face a customer with a legit concern. These owners hide behind their little curtain and use their sales managers to pull off the magic acts on good hard working Americans. My advice is to STAY AWAY FROM HAWK AT ALL COSTS! They will get over on you some how some way.