I bought a hand bilge pump with a hose that is attached to the pump frame by a collar. The collar came packaged separately in the same box and it is too large, probably for the next-larger size of pumps they sell. I called the "everybody loves our service" number and got rudely told to complain via Amazon, which I did. Got the reply "we don't understand send picture", so I did, reply "we don't see no problem". Repeated very clearly what was wrong, got reply "we don't pack nothing loose", which was untrue. Can you just send me a collar that fits your smaller pump? "You got to send it all back." I just want a 2" collar with the measurements I've sent you three times already. "You got to send it all back.".
This outfit is evidently run by ONE guy with a bad attitude, defective stuff, and giving customers the runaround. I will machine the needed part myself.
HARVARD MARINE Does Not Stand Behind Their Products! Buyer Beware!
I purchase a water pressure regulator from Harvard Marine which failed two weeks after the installation. The unit developed a fracture and was filling my boat with water.
I contact Harvard Marine to return this item and they told me it’s now a warranty claim with Jabsco. What a joke! I was sold a defective product and now I need to go to the vendor and pay shipping costs to get the item replaced?!?!
Harvard Marine follows the Amazon Returns policy which is 30 days. I am within the window, but they still chose to not accept the return. They are obviously a very small company that I will NEVER do business with again!
I like to shop on Amazon because the prices are usually better than the local boating stores, but when companies sell defective items and do not stand behind them, that makes me more opt to stick with my local stores. Local stores will accept any return within 30 days, especially a defective one.
this guy has the worst attitude that I have ever spoken to on the phone. nice guy until he got my money after that wanted to yell and argue with me. told me 5 week delivery date on a 3000 dollar item. run the other way don't call him.
Harvard Marine Reviews
Faulty product, bad attitude
I bought a hand bilge pump with a hose that is attached to the pump frame by a collar. The collar came packaged separately in the same box and it is too large, probably for the next-larger size of pumps they sell. I called the "everybody loves our service" number and got rudely told to complain via Amazon, which I did. Got the reply "we don't understand send picture", so I did, reply "we don't see no problem". Repeated very clearly what was wrong, got reply "we don't pack nothing loose", which was untrue. Can you just send me a collar that fits your smaller pump? "You got to send it all back." I just want a 2" collar with the measurements I've sent you three times already. "You got to send it all back.".
This outfit is evidently run by ONE guy with a bad attitude, defective stuff, and giving customers the runaround. I will machine the needed part myself.
HARVARD MARINE Does Not Stand Behind Their Products! Buyer Beware!
I purchase a water pressure regulator from Harvard Marine which failed two weeks after the installation. The unit developed a fracture and was filling my boat with water.
I contact Harvard Marine to return this item and they told me it’s now a warranty claim with Jabsco. What a joke! I was sold a defective product and now I need to go to the vendor and pay shipping costs to get the item replaced?!?!
Harvard Marine follows the Amazon Returns policy which is 30 days. I am within the window, but they still chose to not accept the return. They are obviously a very small company that I will NEVER do business with again!
I like to shop on Amazon because the prices are usually better than the local boating stores, but when companies sell defective items and do not stand behind them, that makes me more opt to stick with my local stores. Local stores will accept any return within 30 days, especially a defective one.
Bad attitude
this guy has the worst attitude that I have ever spoken to on the phone. nice guy until he got my money after that wanted to yell and argue with me. told me 5 week delivery date on a 3000 dollar item. run the other way don't call him.