This place is the most unbelievably dishonest car dealership I have ever experienced in my entire life. I was tricked into driving 85 miles to Sacramento from the East Bay, not once, but TWICE.
I called and spoke to salesperson Johnny Walker who confirmed all of the details of the advertisement. The car was a 2017 Ford Focus SE, certified, priced at $17,688 and had 2319 miles on it. I told him I would drive up that night to see it.
I drove all the way to Sacramento in a rental car to see the car and when I got there 2 hours later he had gone home. Salesperson Sidney Jones helped me instead.
I test drove the car and expressed interest. Throughout the test drive Sidney and I talked at length about how great it was to not only have the 2 year remainder of the original manufacturers warranty but the additional certification for 6 more years. I told her I was interested but would want the dealership to add leather.
I made a couple of offers, however the sales manager Tom Cline wouldn't accept either one. I went home disappointed.
This morning I was called by another sales manager Ryan Horn who accepted my offer of $17,000 and agreed to install leather trim. I agreed to come back to Sacramento that day. I returned my rental car after making that commitment to purchase this car. I arranged a ride to Sacramento, only to find I had been LIED to by both the sales person, Sidney and the Sales Manager, Ryan.
The car I test drove the night before was NOT the car they brought out for me to purchase. They SWITCHED the cars! The car they had waiting for me had 3000 MORE miles than the one I agreed to purchase. There were also stickers on the windshield that were not there the night before. It was clearly a totally DIFFERENT car with MANY more miles on it.
I aksed Sidney about the higher mileage and she claimed it was the same car. When I asked Ryan about these discrepancies he denied that they were different cars and said the car always had 5,000 miles on it.
Fortunately I took a screen shot on my phone of this advertisement the night before reflecting the advertised mileage and sale price and showed it to him to prove that they were two different cars. He continued to deny it even with proof and showed me the internet advertisement, which had now been EDITED to reflect the car with 5,000 miles and a different price. ( I saved additional screen shots on my laptop but I it was at home.)
I referred back to the screen shot on my phone. Upon realizing I had caught him in several lies Ryan told me the deal was over and I should just leave the dealership. I never raised my voice so I found this odd. I told him I was interested in this other car because they were identical except for the mileage.. even though it had 3,000 more miles on it.
I had my 2012 Ford Focus towed into this dealership, Harold Ford located off of Howe Avenue, Sacramento. I was too lazy to follow the tow truck plus it's a dealership and I had some sort of trust compared to a normal mechanics shop. Nonetheless, two hours later after they recieved it, Jim, on of the service reps informed me of a total cost of $1300, parts and labor and falsly informed me that if he ordered the part, I was obligated to pay for the entire part if I chose to not have them do the work. I knew this was false, but decided to go ahead. After 30 minutes, it bugged me, so I called Elk Grove Ford dealership and found out the labor alone according to the books was only $180 vs $400 overcharge from Harold Ford. The part alone was penny for penny around $575.00
I immediately emailed Jim to stop and cease working on my car no more than one hour after he informed me of the price quote. I then left a lengthy message on the Service Manager's voicemail, Mark, but did not recieve a call back until the next day, although, he was at that facility that day according to the front gal when you call into the facility. Jim then called me wondering why I wanted to stop any work, I informed him of my reserach findings and questioned him sternly as to why was he overcharging me $400 for the exact same labor on the exact same part? Within ten minutes, he requoted me $1000 plus $100 for core charge because I demanded to have all parts returned to me so that i can have it retested to make sure this was the part needed to have my car run good.
Then the next day, Mark the svc mgr, called me and tried to overpower me on the telephone and belittle me, then I sternly asked him if we needed to have a meeting that day with his General Manager and go over line by line item of charges and told him all details about my reseach of overcharge. Mark then got it down to $900 plus $100 core charge for a grand total of $1095.00. He made it appear that he was doing me a favor, but he didn't because that was the price Elk Grove would do the job for. I was willing to let it go, but after paying in cash on February 24, 2018, Mark drove the car near the casheir's trailer as a good gesture, appologize not so genuine, but again, willing to let it all go now tht i had my car back. Then......then........then I couldn't believe what I seen thru the rear view mirror.......a huge dried up bird s***!!! THat did it! I calmed myseld down, went to my college class and on the way, called the General Manager and actually spoke to him directly informing him calmly that I was going to expose his facility of a potential major rip off and that they "s******" on my car, in essense, s****** on me as most people, like myself, love their car as it is dependable to bring us to school, church, the store, everywhere and is a direct reflection of my persona. I made sure I mentioned I was nto threatening, rather promissing I will be using all social media to expose them. So, now you have been warned that if you have not bought a vehicle from them, they will try to rip you off and "s***" on your vehicle.
Harrold Ford Reviews
This place is the most unbelievably dishonest car dealership I have ever experienced in my entire life. I was tricked into driving 85 miles to Sacramento from the East Bay, not once, but TWICE.
I called and spoke to salesperson Johnny Walker who confirmed all of the details of the advertisement. The car was a 2017 Ford Focus SE, certified, priced at $17,688 and had 2319 miles on it. I told him I would drive up that night to see it.
I drove all the way to Sacramento in a rental car to see the car and when I got there 2 hours later he had gone home. Salesperson Sidney Jones helped me instead.
I test drove the car and expressed interest. Throughout the test drive Sidney and I talked at length about how great it was to not only have the 2 year remainder of the original manufacturers warranty but the additional certification for 6 more years. I told her I was interested but would want the dealership to add leather.
I made a couple of offers, however the sales manager Tom Cline wouldn't accept either one. I went home disappointed.
This morning I was called by another sales manager Ryan Horn who accepted my offer of $17,000 and agreed to install leather trim. I agreed to come back to Sacramento that day. I returned my rental car after making that commitment to purchase this car. I arranged a ride to Sacramento, only to find I had been LIED to by both the sales person, Sidney and the Sales Manager, Ryan.
The car I test drove the night before was NOT the car they brought out for me to purchase. They SWITCHED the cars! The car they had waiting for me had 3000 MORE miles than the one I agreed to purchase. There were also stickers on the windshield that were not there the night before. It was clearly a totally DIFFERENT car with MANY more miles on it.
I aksed Sidney about the higher mileage and she claimed it was the same car. When I asked Ryan about these discrepancies he denied that they were different cars and said the car always had 5,000 miles on it.
Fortunately I took a screen shot on my phone of this advertisement the night before reflecting the advertised mileage and sale price and showed it to him to prove that they were two different cars. He continued to deny it even with proof and showed me the internet advertisement, which had now been EDITED to reflect the car with 5,000 miles and a different price. ( I saved additional screen shots on my laptop but I it was at home.)
I referred back to the screen shot on my phone. Upon realizing I had caught him in several lies Ryan told me the deal was over and I should just leave the dealership. I never raised my voice so I found this odd. I told him I was interested in this other car because they were identical except for the mileage.. even though it had 3,000 more miles on it.
I had my 2012 Ford Focus towed into this dealership, Harold Ford located off of Howe Avenue, Sacramento. I was too lazy to follow the tow truck plus it's a dealership and I had some sort of trust compared to a normal mechanics shop. Nonetheless, two hours later after they recieved it, Jim, on of the service reps informed me of a total cost of $1300, parts and labor and falsly informed me that if he ordered the part, I was obligated to pay for the entire part if I chose to not have them do the work. I knew this was false, but decided to go ahead. After 30 minutes, it bugged me, so I called Elk Grove Ford dealership and found out the labor alone according to the books was only $180 vs $400 overcharge from Harold Ford. The part alone was penny for penny around $575.00
I immediately emailed Jim to stop and cease working on my car no more than one hour after he informed me of the price quote. I then left a lengthy message on the Service Manager's voicemail, Mark, but did not recieve a call back until the next day, although, he was at that facility that day according to the front gal when you call into the facility. Jim then called me wondering why I wanted to stop any work, I informed him of my reserach findings and questioned him sternly as to why was he overcharging me $400 for the exact same labor on the exact same part? Within ten minutes, he requoted me $1000 plus $100 for core charge because I demanded to have all parts returned to me so that i can have it retested to make sure this was the part needed to have my car run good.
Then the next day, Mark the svc mgr, called me and tried to overpower me on the telephone and belittle me, then I sternly asked him if we needed to have a meeting that day with his General Manager and go over line by line item of charges and told him all details about my reseach of overcharge. Mark then got it down to $900 plus $100 core charge for a grand total of $1095.00. He made it appear that he was doing me a favor, but he didn't because that was the price Elk Grove would do the job for. I was willing to let it go, but after paying in cash on February 24, 2018, Mark drove the car near the casheir's trailer as a good gesture, appologize not so genuine, but again, willing to let it all go now tht i had my car back. Then......then........then I couldn't believe what I seen thru the rear view mirror.......a huge dried up bird s***!!! THat did it! I calmed myseld down, went to my college class and on the way, called the General Manager and actually spoke to him directly informing him calmly that I was going to expose his facility of a potential major rip off and that they "s******" on my car, in essense, s****** on me as most people, like myself, love their car as it is dependable to bring us to school, church, the store, everywhere and is a direct reflection of my persona. I made sure I mentioned I was nto threatening, rather promissing I will be using all social media to expose them. So, now you have been warned that if you have not bought a vehicle from them, they will try to rip you off and "s***" on your vehicle.