I was employed with this company as their Controller, therefore I trusted that they would do right by me in ensuring they installed a (as requested) high quality and efficient system. My system was installed 12/5/2014. During the time of my employment I've had a few continuous problems with my system, however they kept telling me everything was okay. They did replace my sensors earlier this year, but the problem still exists. For ethical and personal reasons, I decided to terminate my employment with Harper's Air. So in listening to my gut, I decided to get a second opinion with my system, and have discovered that they under sized my system by 1 ton. I have mold starting to grow in my home, my electricity bill is $200+ a month for a 1800 sq. ft. house. Despite the fact that I keep the temp at 76 degrees. I've called on many occaisions, but the office informed me that Terry Harper has instructed all the staff that they are not to transfer my call to service and I must deal with Terry directly. However, he won't return my calls, answer my text messages. Therefore I am taking a stand publicly to inform others of the non-integrity of this company and it's owners.
He may claim that I am discruntled, but that's not true. There's the principle and this is strictly business. I expect the company I trusted to keep their promise. I asked, and paid for a quality system. I paid for an extra parts and labor warranty in order to maintain the service as my extended 10 year warranty states.
I will be fighting this legally since Harper's has left me with no choice but to take legal action. I would recommend that others find a different company to do your business with.
Harper's Air Inc Reviews
I was employed with this company as their Controller, therefore I trusted that they would do right by me in ensuring they installed a (as requested) high quality and efficient system. My system was installed 12/5/2014. During the time of my employment I've had a few continuous problems with my system, however they kept telling me everything was okay. They did replace my sensors earlier this year, but the problem still exists. For ethical and personal reasons, I decided to terminate my employment with Harper's Air. So in listening to my gut, I decided to get a second opinion with my system, and have discovered that they under sized my system by 1 ton. I have mold starting to grow in my home, my electricity bill is $200+ a month for a 1800 sq. ft. house. Despite the fact that I keep the temp at 76 degrees. I've called on many occaisions, but the office informed me that Terry Harper has instructed all the staff that they are not to transfer my call to service and I must deal with Terry directly. However, he won't return my calls, answer my text messages. Therefore I am taking a stand publicly to inform others of the non-integrity of this company and it's owners.
He may claim that I am discruntled, but that's not true. There's the principle and this is strictly business. I expect the company I trusted to keep their promise. I asked, and paid for a quality system. I paid for an extra parts and labor warranty in order to maintain the service as my extended 10 year warranty states.
I will be fighting this legally since Harper's has left me with no choice but to take legal action. I would recommend that others find a different company to do your business with.
Steer clear from Harper's Air.