I placed an on-line order with Hardware Online Store (aka Hanna Paint & Hardware). I did not receive a confirmation of my order from the vendor. After nearly three weeks I finally received a shipment from the vendor. Upon inspection of the goods sent I found that only half of my order was enclosed.
I called the number provided by the vendor numerous times - and they never answered.
After contacting the Better Business Bereau of Florida I found that this "business" has a long History of Compaints and Dissatisfied Customers. I filed a complaint, as well, with the BBB. I also notified my Card Member Services of the disputed charge by H.O.S.
Just four days after I Filed my Complaints I did finally hear something from HOS. They sent an email to me indicating that they had issued a credit to my card for the outstanding order.
I checked again with my card member services to find that there has NOT been a credit to my account as they had indicated in their email to me. Their charge is STILL IN DISPUTE at this time.
Hanna Paint & Hardware Reviews
I placed an on-line order with Hardware Online Store (aka Hanna Paint & Hardware). I did not receive a confirmation of my order from the vendor. After nearly three weeks I finally received a shipment from the vendor. Upon inspection of the goods sent I found that only half of my order was enclosed.
I called the number provided by the vendor numerous times - and they never answered.
After contacting the Better Business Bereau of Florida I found that this "business" has a long History of Compaints and Dissatisfied Customers. I filed a complaint, as well, with the BBB. I also notified my Card Member Services of the disputed charge by H.O.S.
Just four days after I Filed my Complaints I did finally hear something from HOS. They sent an email to me indicating that they had issued a credit to my card for the outstanding order.
I checked again with my card member services to find that there has NOT been a credit to my account as they had indicated in their email to me. Their charge is STILL IN DISPUTE at this time.