I requested a refund from handy of 90$ on January 13, 2020, The refund was issued to a debit card connected to a closed HSBC bank account. The account closed in February of 2019. I contacted Handy by email at least six times to explain the issue.
Each time I was given another explanation that contradicted what HSBC stated and HSBC stated that the money would be returned to Handy as the account is closed. Handy sent me an email with a tracking number to give to HSBC when I gave them the tracking number HSBC found northing or a record of the refund.
Again because the account is closed. And the only information required by HSBC to do a search on a closed account was the last 4 digits of my social security number. The problem is this Handy is acting in a manner as if it's not responsible for what happens after they've issued a refund. Each time I inform them that the money should be returned to Handy, their response is that it's HSBC's issue and if I don't get a resolution.
I should file a fraud claim with HSBC as they "have more experience with these matters" HSBC, informed me today that they only handle fraud claims on existing accounts and I do not bank with HSBC any longer.
They are a referral company mostly for cleaning but also all kind of services.
THERE IS NO PERSON TO TALK TO ABOUT ISSUES. THEY ALWAYS TAKE THE CUSTOMERS SIDE. THEY CHARGE THE PEOPLE THAT WORK FOR THEM RIDICULOUS FEES AND AS WE WENT THROUGH LAST MONTH, YOU HAVE TO ARBITRATE WITH THEM AND THEY CONTROL ALL THE CARDS.
THEY ARE LIKE NARCISSISTS AND WILL EVENTUALLY BURN YOU BIG TIME WITH NO RECOURSE.
I hired Handy for a one time, one day only, maid service on April 16th, 2019, for $42.00. I canceled my account on May 1st, 2019. My request (1756682) was reviewed by the Handy Support Team (Edielyn) and updated my status on May 1st.
Since May 1st, Handy charged me three more times for $90 each. Once on May 1st, May 16, and May 28th, 2019. I requested a complete refund for those charges. I became aware of the added unwanted charges on my credit card when I reviewed my credit card statement
I sent several emails to Handy requesting a refund. Weeks later, Handy attempted to negotiate a reimburse to the credit card for the first two dates. The third date, they are trying leverage against me for a cancellation fee. When I canceled on May 1st, there wasn't a cancelation fee. Until I agree to their terms, Handy will not reimburse me and has stopped communicating with me altogether. Customer service handles complaints only by email and Facebook messager.
Handy Technologies, Inc. Reviews
I requested a refund from handy of 90$ on January 13, 2020, The refund was issued to a debit card connected to a closed HSBC bank account. The account closed in February of 2019. I contacted Handy by email at least six times to explain the issue.
Each time I was given another explanation that contradicted what HSBC stated and HSBC stated that the money would be returned to Handy as the account is closed. Handy sent me an email with a tracking number to give to HSBC when I gave them the tracking number HSBC found northing or a record of the refund.
Again because the account is closed. And the only information required by HSBC to do a search on a closed account was the last 4 digits of my social security number. The problem is this Handy is acting in a manner as if it's not responsible for what happens after they've issued a refund. Each time I inform them that the money should be returned to Handy, their response is that it's HSBC's issue and if I don't get a resolution.
I should file a fraud claim with HSBC as they "have more experience with these matters" HSBC, informed me today that they only handle fraud claims on existing accounts and I do not bank with HSBC any longer.
They are a referral company mostly for cleaning but also all kind of services.
THERE IS NO PERSON TO TALK TO ABOUT ISSUES. THEY ALWAYS TAKE THE CUSTOMERS SIDE. THEY CHARGE THE PEOPLE THAT WORK FOR THEM RIDICULOUS FEES AND AS WE WENT THROUGH LAST MONTH, YOU HAVE TO ARBITRATE WITH THEM AND THEY CONTROL ALL THE CARDS.
THEY ARE LIKE NARCISSISTS AND WILL EVENTUALLY BURN YOU BIG TIME WITH NO RECOURSE.
I hired Handy for a one time, one day only, maid service on April 16th, 2019, for $42.00. I canceled my account on May 1st, 2019. My request (1756682) was reviewed by the Handy Support Team (Edielyn) and updated my status on May 1st.
Since May 1st, Handy charged me three more times for $90 each. Once on May 1st, May 16, and May 28th, 2019. I requested a complete refund for those charges. I became aware of the added unwanted charges on my credit card when I reviewed my credit card statement
I sent several emails to Handy requesting a refund. Weeks later, Handy attempted to negotiate a reimburse to the credit card for the first two dates. The third date, they are trying leverage against me for a cancellation fee. When I canceled on May 1st, there wasn't a cancelation fee. Until I agree to their terms, Handy will not reimburse me and has stopped communicating with me altogether. Customer service handles complaints only by email and Facebook messager.