I ordered a product from their European website www.hairpluseuropa.com on March 23rd and on the 25th they had already debited my account. 3 weeks after, I remembered about my order, and went to check if I had received any information via e-mail, which I hadn't. When I contacted them to hear a status they were very difficult to get in contact with, and only periodically responsive. I told them to please send my order now or give me back my money, and they never replied again.
I took to contact them via the original company's Instagram, and the person/owner was extremely rude and hostile towards me, she was simply just horrible with me. I never received words of apologetic character nor any intention to try and assure me that I would be receiving my order, nor when. They seemed to completely not care about me being a customer with them, and basically told me I was being demanding for even asking or making the claim that it's not right to withdraw the money from a customer and then just never send them the product (I mean come on: a month had passed - and they never so much as tried to send me an email saying "we're sorry we're taking so long, we're doing our best").
I believe they do not do their best - and if those horrible messages they wrote me were in fact their best then I am just mortified for them. After discussing with them for hours via Instagram Direct Messaging, they finally said they would refund my purchase, and I have received an email notification about the refund, but still cannot see the refund in my bank account.
Hair Plus USA Reviews
I ordered a product from their European website www.hairpluseuropa.com on March 23rd and on the 25th they had already debited my account. 3 weeks after, I remembered about my order, and went to check if I had received any information via e-mail, which I hadn't. When I contacted them to hear a status they were very difficult to get in contact with, and only periodically responsive. I told them to please send my order now or give me back my money, and they never replied again.
I took to contact them via the original company's Instagram, and the person/owner was extremely rude and hostile towards me, she was simply just horrible with me. I never received words of apologetic character nor any intention to try and assure me that I would be receiving my order, nor when. They seemed to completely not care about me being a customer with them, and basically told me I was being demanding for even asking or making the claim that it's not right to withdraw the money from a customer and then just never send them the product (I mean come on: a month had passed - and they never so much as tried to send me an email saying "we're sorry we're taking so long, we're doing our best").
I believe they do not do their best - and if those horrible messages they wrote me were in fact their best then I am just mortified for them. After discussing with them for hours via Instagram Direct Messaging, they finally said they would refund my purchase, and I have received an email notification about the refund, but still cannot see the refund in my bank account.