I have ordered from Hairella twice. My first order was to arrive in 2-5 business days but instead arrived three and a half weeks later. Customer service let me know that they fired the person who was in charge of shipments due to tardiness. (Seems inappropriate?) This was also after countless emails. Fast forward a month later...I buy another 1 month supply. I placed this order on April 22nd and still have not received it. I've also contacted the company three times with no response. Hairella just stole $30 from my wallet. I will never buy from this company again nor recommend any of their products to anyone I know.
I placed a order online to hairella.com and on the website it said 2-5 days shipping. After a couple weeks i email thwm and they said it had just been shipped,after a couple more weeks i email again and the response was that they were having issues with the postal service. After a couple more weeks i email again and received no response, after another attempt i emailed again and again no response. And just to add they received the payment at the time of my initial order which was 2 months ago.
Same thing happened to me - ordered on Jan.29, 2016, emailed Feb.29th and they said they were understaffed and had large amounts of orders, they said it was guaranteed to ship March 1st, I emailed again April 13th, no response, then again May 1st, no response. As above, my payment of $48.50 was taken at the time of the order. And I never received the products. So now I'm looking to find a way to get my money back...if anyone has any ideas please let me know!
I ordered a one month supply of what I thought was a pill to help hair growth in early July. but after weeks I realized something was up when I had gotten no replies or emails from them. I looked them up again and had the sense it was a scam and I'd liked report it. -Paige in Parma Heights, Ohio
I ordered a three month supply for 50$ and the site said it would provide shipping information and areive no later than two weeks from ordering. I never received any shipping information and when i emailed the company several times i never got a response. Never received the product so they just took my money
I am having the same exact problem. Ordered at the beginning of May 2016 and its July 2016 and still no response to my emails, and the shipping company only has pre shipment information but no package. I am very frustrated that I spent $60 for these hair pills. What do I do?
Ordered product from website on january 29th, 2016, payment of 48,50$ was taken immediately, i emailed the company 3 times between feb.29th and may 1st, 2016, they only replied once claiming understaffing and flooding of orders. I still have not received the product, it's been 3 months. Shipping is announced on the web site as being at most 1-2 weeks. The shipping information provided shows that the usps only received information that a package was coming but never received the actual package.
Hair Ella LLC Reviews
Don't Buy From this Company
I have ordered from Hairella twice. My first order was to arrive in 2-5 business days but instead arrived three and a half weeks later. Customer service let me know that they fired the person who was in charge of shipments due to tardiness. (Seems inappropriate?) This was also after countless emails. Fast forward a month later...I buy another 1 month supply. I placed this order on April 22nd and still have not received it. I've also contacted the company three times with no response. Hairella just stole $30 from my wallet. I will never buy from this company again nor recommend any of their products to anyone I know.
I placed a order online to hairella.com and on the website it said 2-5 days shipping. After a couple weeks i email thwm and they said it had just been shipped,after a couple more weeks i email again and the response was that they were having issues with the postal service. After a couple more weeks i email again and received no response, after another attempt i emailed again and again no response. And just to add they received the payment at the time of my initial order which was 2 months ago.
Same bad experience
Same thing happened to me - ordered on Jan.29, 2016, emailed Feb.29th and they said they were understaffed and had large amounts of orders, they said it was guaranteed to ship March 1st, I emailed again April 13th, no response, then again May 1st, no response. As above, my payment of $48.50 was taken at the time of the order. And I never received the products. So now I'm looking to find a way to get my money back...if anyone has any ideas please let me know!
Terrible
Absolutely terrible. Ignoring all my emails and still no product. All they did was steal my money.
I ordered a one month supply of what I thought was a pill to help hair growth in early July. but after weeks I realized something was up when I had gotten no replies or emails from them. I looked them up again and had the sense it was a scam and I'd liked report it. -Paige in Parma Heights, Ohio
I ordered a three month supply for 50$ and the site said it would provide shipping information and areive no later than two weeks from ordering. I never received any shipping information and when i emailed the company several times i never got a response. Never received the product so they just took my money
Long story short, i placed my order, never got it, sent many emails, asked for a refund, still no package or refund!
Frustrated
I am having the same exact problem. Ordered at the beginning of May 2016 and its July 2016 and still no response to my emails, and the shipping company only has pre shipment information but no package. I am very frustrated that I spent $60 for these hair pills. What do I do?
Ordered product from website on january 29th, 2016, payment of 48,50$ was taken immediately, i emailed the company 3 times between feb.29th and may 1st, 2016, they only replied once claiming understaffing and flooding of orders. I still have not received the product, it's been 3 months. Shipping is announced on the web site as being at most 1-2 weeks. The shipping information provided shows that the usps only received information that a package was coming but never received the actual package.