In October, 2019, I purchased a $30,000. Used Mustang from Hagerstown Ford, a week later was sited by Waynesboro Police, for not having an exhaust. Had Crest Collision in Chambersburg, Pa confirmed no exhaust and would not pass PA inspection, Advised Hagerstown Ford, we had been given 1 week by police to have resolved. Hagerstown Ford has there sister dealership in West Virginia inspect this car, because they had already advised previous owner, when did trade, it would not pass Maryland inspection because of noise level.
We purchased a $4000. Exhaust to pass inspection, so the car would be comparable to the sound when purchased. Requested Hagerstown Ford to reimburse me for exhaust, at that time all they would agree was to have there West Va. dealership install our system. This is what we did and have pictures of the exhaust on the car and also was given the exhaust when removed and have in our possession now. We turned the complaint over to Department of Motor Vehicles for investigation.
They did and investigation, and noted the car would not pass Maryland inspection because of noise level, but stated because the exhaust was already replaced, they could not make a finding. They never requested pictures or ask us to see exhaust, which we have. I requested they re-open the case because we have the exhaust, DMV never responded to my request.
I was in a rear end collision on 9.14.15 and the night mare began. My insurance recommended I take my car to Hagerstown Ford to be repaired what a BIG MISTAKE!! The car was returned to them THREE times to have the car repaired correctly to no avail. So I took the car to another shop an had them look at it ONLY to discover the CHOP SHOP job Hagerstown Ford had done to my 2012 Toyota Camry. The trunk was not repaired back to standard just a piece of the trunk was cut out an GLUED back into place with out being welded as it was before accident, the frame rail was still bent, the trunk don't line up ,the paint job was like they did it in your own back alley garage with the body putty showing through the paint not to mention tape under the clear coat, paint on the leather seats, clear coat all over the windows. The car was never lined up after these shotty repairs and they call this standard safety??? So my husband went and talked to Rick Kelly Manager at Hagerstown Ford to try to resolve this but to no avail except to offer us to bring our car back to them for the 4th time to fix it!! Are you kidding me??? The real issue here now is the TRUST ISSUE!!! I feel we gave them every opportunity to make it right and every time it got worse. So as it stands now after paying Hagerstown Ford almost $6000.00 to fix my car we have to pay this other shop almost another $6000.00 to REFIX the car back to SAFETY STANDARDS.
So needless to say after 3 months my car is still not repaired yet. So be warned Hagerstown Ford doesn't care how your car is repaired as long as it looks good the heck with the safety standards!! They don't care if they put you an your family in a car to go down the highway KNOWING it is not back to SAFETY STANDARDS and someone could get killed its all about the MONEY with this dealeraship an to cut every corner possible to repair at the CHEAPEST measure all SAFETY OUT THE WINDOW!!!
Hard lesson learned NOT to deal with Hagerstown Ford if you want your vehicle fixed back to SAFETY STANDARDS!!
Hagerstown Ford Reviews
In October, 2019, I purchased a $30,000. Used Mustang from Hagerstown Ford, a week later was sited by Waynesboro Police, for not having an exhaust. Had Crest Collision in Chambersburg, Pa confirmed no exhaust and would not pass PA inspection, Advised Hagerstown Ford, we had been given 1 week by police to have resolved. Hagerstown Ford has there sister dealership in West Virginia inspect this car, because they had already advised previous owner, when did trade, it would not pass Maryland inspection because of noise level.
We purchased a $4000. Exhaust to pass inspection, so the car would be comparable to the sound when purchased. Requested Hagerstown Ford to reimburse me for exhaust, at that time all they would agree was to have there West Va. dealership install our system. This is what we did and have pictures of the exhaust on the car and also was given the exhaust when removed and have in our possession now. We turned the complaint over to Department of Motor Vehicles for investigation.
They did and investigation, and noted the car would not pass Maryland inspection because of noise level, but stated because the exhaust was already replaced, they could not make a finding. They never requested pictures or ask us to see exhaust, which we have. I requested they re-open the case because we have the exhaust, DMV never responded to my request.
I was in a rear end collision on 9.14.15 and the night mare began. My insurance recommended I take my car to Hagerstown Ford to be repaired what a BIG MISTAKE!! The car was returned to them THREE times to have the car repaired correctly to no avail. So I took the car to another shop an had them look at it ONLY to discover the CHOP SHOP job Hagerstown Ford had done to my 2012 Toyota Camry. The trunk was not repaired back to standard just a piece of the trunk was cut out an GLUED back into place with out being welded as it was before accident, the frame rail was still bent, the trunk don't line up ,the paint job was like they did it in your own back alley garage with the body putty showing through the paint not to mention tape under the clear coat, paint on the leather seats, clear coat all over the windows. The car was never lined up after these shotty repairs and they call this standard safety??? So my husband went and talked to Rick Kelly Manager at Hagerstown Ford to try to resolve this but to no avail except to offer us to bring our car back to them for the 4th time to fix it!! Are you kidding me??? The real issue here now is the TRUST ISSUE!!! I feel we gave them every opportunity to make it right and every time it got worse. So as it stands now after paying Hagerstown Ford almost $6000.00 to fix my car we have to pay this other shop almost another $6000.00 to REFIX the car back to SAFETY STANDARDS.
So needless to say after 3 months my car is still not repaired yet. So be warned Hagerstown Ford doesn't care how your car is repaired as long as it looks good the heck with the safety standards!! They don't care if they put you an your family in a car to go down the highway KNOWING it is not back to SAFETY STANDARDS and someone could get killed its all about the MONEY with this dealeraship an to cut every corner possible to repair at the CHEAPEST measure all SAFETY OUT THE WINDOW!!!
Hard lesson learned NOT to deal with Hagerstown Ford if you want your vehicle fixed back to SAFETY STANDARDS!!