On 2012 I Installed a system Alarm with Guardian Alarm and I paid in Full for all the equipment since that date, I believed it was everything that owned to this company and I started to paid my service monthly they made me sign a contract that It's was never explained in details and I Had to sell my house in March 2015 by a Short sale due to my financial situation, My husband called to the company to cancel the service and wrote an email to Guardian Alarm before we moved to cancel the services and nobody explain anything about pending charges and owner the equipment or move the equipment and after 9 months I started to received a phone calls from a Collection Agency Attorney office Morgan Rosenthal 314-590-0880 a collection company services for a pending balance in our account because Guardian Alarm submit a Case against my name Kiria Cora due to the pending Balance over this contract, on november 18th I finally started to communicate with Carlo Stringery and Today with Katherine about our situation and the new owner just decided to don't let the company access to remove the equipments and Katie call me to my cellphone at 12:39 pm from a 561-547 4550 to explained that they will give me a discount for about 500 and I will don't accepted I will need to handled my balance to zero since I need to buy a new house and also applying for a new mortgage and They don't want to help me to clear this issue PLEASE HELP ME!
I have been in contact with Guardian but unfortunately, their attempt at resolution has been less than sub-par, so I'm currently in contact with legal counsel to determine if there is any other action that can be taken. But I wanted to make other consumers aware of the things they should watch out for with this company. Because if I had read some of the reviews I've seen now, I probably wouldn't have signed up for this.
1) We weren't notified that the contract my husband signed was for 3 years. Understandably, if we had read every piece of the fine print (which most people rarely do), we might've noticed it. But that's also something that should be made clear at the initial setup meeting. And from what I've seen in other reviews and complaints, we're not the only ones to have encountered this.
2) We've had on multiple occasions, where our internet service was interrupted or completely out (at one point for 3.5 weeks), which meant our home wasn't being monitored by Guardian. According to them, they only check the signal once a month and "that's standard for the alarm industry" (which I replied with "Since I don't work in the alarm industry, how would I know that?). So the times that our service was out and we didn't know it, someone could've broken into our house and there would've been no one there to monitor us and keep us safe. This is also something that should be mentioned at the initial setup, because what they're saying is that if there's a problem with your equipment and you're unaware, and someone breaks into your home before the next monthly test, then you are not being monitored at all. You're paying for a loud noise and nothing else. You are completely vulnerable and you don't know it. The best part is that I was told that the system should've notified me, as in my keypad should've said their was a problem. It did not. It never has in any of the instances. Currently we have service with Xfinity Home Security, while we get this figured out, and we're notified instantly if we have even a 30 second disruption to service. So for Guardian to say "this is the standard in the industry" is ridiculous. No, it's poor quality service.
3) Also, despite the monthly testing, when we FIRST signed up for Guardian we got calls constantly in those first 2 weeks because we had internet interruption. But after we fell out of the cancellation period, all of a sudden we're only being monitored monthly. We found that really suspicious that they monitor you like crazy in the beginning to make you feel secure, and then once you're obligated to stay in the contract, they stop.
4) After many instances of this happening where we aren't being monitored (and calling to seek resolution that we never got), the solution that Guardian recently provided was that we could take a $35 credit or cancel and pay the remaining contract of $315. Basically saying that we'll be required to finish out a contract for a service that we've barely received in the last 21 months, and we don't have much faith in for the remaining 15 months. As a mother of twin 18 month olds and twins on the way, I'm being forced to shell out a substantial amount of money I don't have OR continue paying for a service that doesn't actually provide us security in our home. It's disgusting and disappointing that this how business is conducted now.
I will NEVER recommend Guardian to anyone, and I will definitely make it clear in EVERY way I can to friends and family, and on any website I can find, that Guardian is not the way to go for this service. They dupe you into a lengthy contract and they don't give you all the information you need to make an informed decision about their product. You don't find out until it's too late that they service you're barely receiving is shotty at best.
Guardian Alarm Reviews
On 2012 I Installed a system Alarm with Guardian Alarm and I paid in Full for all the equipment since that date, I believed it was everything that owned to this company and I started to paid my service monthly they made me sign a contract that It's was never explained in details and I Had to sell my house in March 2015 by a Short sale due to my financial situation, My husband called to the company to cancel the service and wrote an email to Guardian Alarm before we moved to cancel the services and nobody explain anything about pending charges and owner the equipment or move the equipment and after 9 months I started to received a phone calls from a Collection Agency Attorney office Morgan Rosenthal 314-590-0880 a collection company services for a pending balance in our account because Guardian Alarm submit a Case against my name Kiria Cora due to the pending Balance over this contract, on november 18th I finally started to communicate with Carlo Stringery and Today with Katherine about our situation and the new owner just decided to don't let the company access to remove the equipments and Katie call me to my cellphone at 12:39 pm from a 561-547 4550 to explained that they will give me a discount for about 500 and I will don't accepted I will need to handled my balance to zero since I need to buy a new house and also applying for a new mortgage and They don't want to help me to clear this issue PLEASE HELP ME!
I have been in contact with Guardian but unfortunately, their attempt at resolution has been less than sub-par, so I'm currently in contact with legal counsel to determine if there is any other action that can be taken. But I wanted to make other consumers aware of the things they should watch out for with this company. Because if I had read some of the reviews I've seen now, I probably wouldn't have signed up for this.
1) We weren't notified that the contract my husband signed was for 3 years. Understandably, if we had read every piece of the fine print (which most people rarely do), we might've noticed it. But that's also something that should be made clear at the initial setup meeting. And from what I've seen in other reviews and complaints, we're not the only ones to have encountered this.
2) We've had on multiple occasions, where our internet service was interrupted or completely out (at one point for 3.5 weeks), which meant our home wasn't being monitored by Guardian. According to them, they only check the signal once a month and "that's standard for the alarm industry" (which I replied with "Since I don't work in the alarm industry, how would I know that?). So the times that our service was out and we didn't know it, someone could've broken into our house and there would've been no one there to monitor us and keep us safe. This is also something that should be mentioned at the initial setup, because what they're saying is that if there's a problem with your equipment and you're unaware, and someone breaks into your home before the next monthly test, then you are not being monitored at all. You're paying for a loud noise and nothing else. You are completely vulnerable and you don't know it. The best part is that I was told that the system should've notified me, as in my keypad should've said their was a problem. It did not. It never has in any of the instances. Currently we have service with Xfinity Home Security, while we get this figured out, and we're notified instantly if we have even a 30 second disruption to service. So for Guardian to say "this is the standard in the industry" is ridiculous. No, it's poor quality service.
3) Also, despite the monthly testing, when we FIRST signed up for Guardian we got calls constantly in those first 2 weeks because we had internet interruption. But after we fell out of the cancellation period, all of a sudden we're only being monitored monthly. We found that really suspicious that they monitor you like crazy in the beginning to make you feel secure, and then once you're obligated to stay in the contract, they stop.
4) After many instances of this happening where we aren't being monitored (and calling to seek resolution that we never got), the solution that Guardian recently provided was that we could take a $35 credit or cancel and pay the remaining contract of $315. Basically saying that we'll be required to finish out a contract for a service that we've barely received in the last 21 months, and we don't have much faith in for the remaining 15 months. As a mother of twin 18 month olds and twins on the way, I'm being forced to shell out a substantial amount of money I don't have OR continue paying for a service that doesn't actually provide us security in our home. It's disgusting and disappointing that this how business is conducted now.
I will NEVER recommend Guardian to anyone, and I will definitely make it clear in EVERY way I can to friends and family, and on any website I can find, that Guardian is not the way to go for this service. They dupe you into a lengthy contract and they don't give you all the information you need to make an informed decision about their product. You don't find out until it's too late that they service you're barely receiving is shotty at best.