Manager at The Grind in Glenwood Springs Colorado threatened to call the Police on us!
My wife ordered the Greek Lamb Salad this evening and they put a hamburger patty on top. She took one bite and told me it was beef not lamb. I tasted a little of the meat and it was exactly the same beef in my hamburger.
Told the manager and waitress. The manager said he "confirmed" with his chef that it was lamb. Well, we eat lamb fairly often and know lamb meat has a distinct flavor/taste. Obviously either the chef was lying to the manager or the manager was lying to us. In hindsight, I should have fed him a piece of the "lamb" meat and then a piece of my hamburger meat to see what he thought. Even our waitress agreed and said the lamb shouldn't taste like beef.
After several other issues such as bad seating (manager refused to allow us to sit where we wanted) and them being out of the Lamb Kabobs (they don't start serving these until after 4pm and we were there at 6pm), we told the waitress we were just leaving as we were really unhappy with the entire dining experience. She said "okay".
We got up to leave and the manager blocked us in the middle of the restaurant, told us he "had to charge us" for the meal or he would call the Police! I told him we weren't paying for it, and he said "there was nothing wrong with the food" that it was "prime" and "Grade A", and stated he would call the Police if we didn't pay. I explained my wife took one bite of her salad and I took two bites of my hamburger, it's not like we ate the whole meal and wanted to take off. This was their fault not ours. He then stormed off saying fine he would just "wash it".
This occurred in the middle of the restaurant on full display for all their other customers to witness. Talk about bully tactics and embarrassing! The manager was completely focused on his loss of profits than customer service.
We are locals to Glenwood and will NEVER go back here.
After this experience we checked online reviews for The Grind on Yelp and Facebook and found other diners had similar problems.
Also wanted to mention it appears this place is run by a bunch of stoner kids dressed like skateboarders (including the manager) who were just pulled off the street and given a job. That would explain their horrible customer service, lack of taking any responsibility/ownership for the food they serve, and general uncaring/unprofessional attitude.
The Grind, Grind Glenwood, Grind Glenwood Springs, Glenwood Springs, The Grind Glenwood Springs
Grind Glenwood Reviews
Manager at The Grind in Glenwood Springs Colorado threatened to call the Police on us!
My wife ordered the Greek Lamb Salad this evening and they put a hamburger patty on top. She took one bite and told me it was beef not lamb. I tasted a little of the meat and it was exactly the same beef in my hamburger.
Told the manager and waitress. The manager said he "confirmed" with his chef that it was lamb. Well, we eat lamb fairly often and know lamb meat has a distinct flavor/taste. Obviously either the chef was lying to the manager or the manager was lying to us. In hindsight, I should have fed him a piece of the "lamb" meat and then a piece of my hamburger meat to see what he thought. Even our waitress agreed and said the lamb shouldn't taste like beef.
After several other issues such as bad seating (manager refused to allow us to sit where we wanted) and them being out of the Lamb Kabobs (they don't start serving these until after 4pm and we were there at 6pm), we told the waitress we were just leaving as we were really unhappy with the entire dining experience. She said "okay".
We got up to leave and the manager blocked us in the middle of the restaurant, told us he "had to charge us" for the meal or he would call the Police! I told him we weren't paying for it, and he said "there was nothing wrong with the food" that it was "prime" and "Grade A", and stated he would call the Police if we didn't pay. I explained my wife took one bite of her salad and I took two bites of my hamburger, it's not like we ate the whole meal and wanted to take off. This was their fault not ours. He then stormed off saying fine he would just "wash it".
This occurred in the middle of the restaurant on full display for all their other customers to witness. Talk about bully tactics and embarrassing! The manager was completely focused on his loss of profits than customer service.
We are locals to Glenwood and will NEVER go back here.
After this experience we checked online reviews for The Grind on Yelp and Facebook and found other diners had similar problems.
Also wanted to mention it appears this place is run by a bunch of stoner kids dressed like skateboarders (including the manager) who were just pulled off the street and given a job. That would explain their horrible customer service, lack of taking any responsibility/ownership for the food they serve, and general uncaring/unprofessional attitude.
The Grind, Grind Glenwood, Grind Glenwood Springs, Glenwood Springs, The Grind Glenwood Springs