Greyhound lost my luggage, an Ipad, and legal paperwork, months later my lawyer emailed me saying they found a briefcase with my name on it. And I never could find it to this day.. Someone found it obviously because they emailed my lawyer asking if it was someone from his offices.. The luggage had sentimental things as well as very important legal paperwork, an ipad, my clothes, etc.. devastating..
I filed a baggage claim because my baggage was placed on the wrong bus and misplaced after my greyhound bus broke down and we had to switch buses. Baggage claim was complete and resent multiple times. There baggage claim and customer service did not keep record of it and kept pushing it off for over a year. Then finally after resending it all they would not honor.
I was at Bank of America at the corner of Pine and 19 strip in Niagara Falls, NY retrieving money from the ATM machine on January 23, 2014 when I lost a Pay check spookly from scammers around me.
Scammers watching my business for hateful retailation of me being a popular person from my school days being talked about admirable and hated for other reasons of suspicion.
There was a rude girl who was trying to boss all the guys there. They only took online bookings last week. So I put most of the money on a card. She said the credit machine is broken today, they only take cash. They have no manual ticket machine for credit cards, like most merchants do. She had the machine, but said it can't be done. The nearest ATM was three blocks away, they think at 1:00AM in the morning. My battery was lost. She said, "You have to call to order by phone. Sorry, No way to get a ticket other than cash.” I had a backup wifi phone, but they had no internet for weeks. Some could get internet, and she could not reboot. I was sick and looked rough, but I had antibiotics and had to travel. Finally I told her she was greyhound she had to use her phone to get the ticket. She let me use her phone. It was $24. But she charged $31 and gave me extra baggage of 14.50. So she was mean and charged me $45.50 for a $24.00 early bird fare.
Bought two grayhound ticketts for daughter and grand daughter they couldnt make trip so i called them they said ticketts was none refundable but to send ticketts back and they would give me a vocher so thats what i did ive tried since july to get the vocher and they still havent sent which i have moved from where i was living before which my old address was baldwyn ms they cost me one hundred and seventy seven and they wont give my mone back and they have the ticketts please help me ive done what i could do and still nothing yet the last time i talked with some one was oct. cause my husband had a stoke in nov.and iam dealing with that*
I hare visiting from Brazil and always thought gray Hound was a Professional Service Company... I WAS WRONG!!! COMPANY STEALS YOU BAGS AND SOME EMPLOYEES TOO. BRAZILIANS and travelers beware.. Do Not Travel With Gray Hound ANYWHERE!!! Não viaje via esta empressa de onibus. Sao muito irresponsaveis e roubao suas malas.. I was traveling from Miami to Dallas on Dec 3rd 2015 with stops in Orlando and Austin. I checked my bag on Miami. Got my bag in Orlando and rechecked to Austin. Got to Dallas and no bag. This bag has ask my documents, CPAC machine, and other thing not to mention all my clothes. My bag has a luggage tag but the guy never have me the stub... I've been trying to get this bag back and only one person is willing to help my. This guy is at the Dallas baggage has hisbhabds tied. If I was the presudent I would put him on charge of the company..Mr. D.. is very helpful but has no recourse to help. I've called the Miami and the stops along the route and nothing. No answer to 5 situaion. THEY ARE WORTHLESS OUT THERE.!!!! from reading on the forums it looks like they have a system set up in place to fast bags from clients. Of you don't get the tag you don't get your bag. They keep the tag to know who had no recourse to the bags. You call them and put in a complain and youb have to wait up to 90 days. Ayer 90 days ago brags go to central auction, they are cleaned out and are sent there with out valuables. I cane from Brazil and the items in my bag are not cheap. The insurance only pays 200 for loss. That is nothing to what I'm losing like all the others. 200 dollars is a just getting you face put in steer s***.. I have asked to go to the warehouse and no one knows where it is.. they have no number to it, it is like AREA 51. A SECRET LOCATION IN THE DESERT!!! This is pure incompetent ans this company should have its CEO and Presidents removed immediately. Put Mr D. in charge and guarantee you it will get changes.. If we can open a class action suit I will lead the wsy. In Brazil this would never happen.. and youbsay this is a first world country with a company like this. I would not spend my money in this company.
I made the horrible mistake of sending my wife from Tulsa to Dallas. I purchased the ticket on-line, opting for "Priority Boarding". I expected some of the passengers to be a bit different from those I have traveled with by airline for the last 30 years. Nothing could have prepared us for what we found upon entering the station. I am truly sorry if I offend anyone, I understand that there are all types of people, but the scene was like that of an insane asylum. People were talking to themselves, one man yelling and gesturing two fingers of his hand like a gun to unseen companions. While at the counter, the attendant, a very friendly African-American with long black and red braids saw this and told us that she "would not be letting that man on-board". I sat with my wife while the continuing passengers re-boarded the bus, and waited for further instructions. She then announced the boarding call and everyone lined up, with no mention of "Priority Boarding". I asked the attendant about this and was told that you can't do that on-line and that you must pay the fee at the station at EACH bus change. I would not mind, but there was no reason for me to know this detail, so there really is no service provided by making this purchase. While only an extra $5.00, it is still dishonest of Greyhound to sell this on-line with no mention of the actual process. After the bus departed, I left for home. Within 20 minutes of leaving, my wife calls to tell me that the driver is lost and is asking the passengers for directions and has pulled off the road into a parking lot to turn around. Not only that, but the man who was not to board had taken the seat across the isle from my wife. I called the Tulsa office to complain and was told that because of construction the driver must have gotten lost. When I asked about the man in question, she said that the driver must have let him board and gave me a number for customer service (214) 849-8966. My wife said the driver was a woman named Laquisha. In addition to the drivers attempts to keep the peace and find her way down the road, she also said getting lost was going to put her over her allowed hours. My wife called back in fear because the man was yelling, using vulgar cursing and jumping around, while the driver and other passengers yelled and cursed back at him. She just now called again when she changed buses in OKC, she is terrified and fearful for her safety. I believe that Greyhound has a responsibility to keep dangerous persons off their bus. The bus is an enclosed space that a passenger has no where to run in the case of danger and the driver has the added responsibility of keeping the bus on the road. When things like tonight are allowed to happen it is a no-win situation. After leaving OKC she has let me know that things are quiet now. I took the time to call the customer service number and waited 15 minutes on hold, which is pretty good considering. The service person was kind and listened to me explain my experience for 25 minutes. I asked if she needed any other information and she asked if she could transfer me to her supervisor so I would get the best service and I could tell her my story. REALLY all 25 minutes. It's not like I was working from a script. I don't have the energy to retell it if I could. I asked her if the calls are recorded and she confirmed that they are. I told her to pass along the recording to the head of customer service. She asked if I wanted to request a refund....huh? Who cares about the money, what I want is to take all of this back, call into work sick in the morning from Dallas. I do not and will never try again. I will always tell this story, maybe not 25 minutes of it....and if I ever hear anyone considering Greyhound I will resoundingly encourage them not to use Greyhound, which is also Trailways.
Greyhound Reviews
Greyhound lost my luggage, an Ipad, and legal paperwork, months later my lawyer emailed me saying they found a briefcase with my name on it. And I never could find it to this day.. Someone found it obviously because they emailed my lawyer asking if it was someone from his offices.. The luggage had sentimental things as well as very important legal paperwork, an ipad, my clothes, etc.. devastating..
I filed a baggage claim because my baggage was placed on the wrong bus and misplaced after my greyhound bus broke down and we had to switch buses. Baggage claim was complete and resent multiple times. There baggage claim and customer service did not keep record of it and kept pushing it off for over a year. Then finally after resending it all they would not honor.
I was at Bank of America at the corner of Pine and 19 strip in Niagara Falls, NY retrieving money from the ATM machine on January 23, 2014 when I lost a Pay check spookly from scammers around me.
Scammers watching my business for hateful retailation of me being a popular person from my school days being talked about admirable and hated for other reasons of suspicion.
There was a rude girl who was trying to boss all the guys there. They only took online bookings last week. So I put most of the money on a card. She said the credit machine is broken today, they only take cash. They have no manual ticket machine for credit cards, like most merchants do. She had the machine, but said it can't be done. The nearest ATM was three blocks away, they think at 1:00AM in the morning. My battery was lost. She said, "You have to call to order by phone. Sorry, No way to get a ticket other than cash.” I had a backup wifi phone, but they had no internet for weeks. Some could get internet, and she could not reboot. I was sick and looked rough, but I had antibiotics and had to travel. Finally I told her she was greyhound she had to use her phone to get the ticket. She let me use her phone. It was $24. But she charged $31 and gave me extra baggage of 14.50. So she was mean and charged me $45.50 for a $24.00 early bird fare.
Bought two grayhound ticketts for daughter and grand daughter they couldnt make trip so i called them they said ticketts was none refundable but to send ticketts back and they would give me a vocher so thats what i did ive tried since july to get the vocher and they still havent sent which i have moved from where i was living before which my old address was baldwyn ms they cost me one hundred and seventy seven and they wont give my mone back and they have the ticketts please help me ive done what i could do and still nothing yet the last time i talked with some one was oct. cause my husband had a stoke in nov.and iam dealing with that*
grayhound ripped me off deborah battle creek mich
I hare visiting from Brazil and always thought gray Hound was a Professional Service Company... I WAS WRONG!!! COMPANY STEALS YOU BAGS AND SOME EMPLOYEES TOO. BRAZILIANS and travelers beware.. Do Not Travel With Gray Hound ANYWHERE!!! Não viaje via esta empressa de onibus. Sao muito irresponsaveis e roubao suas malas.. I was traveling from Miami to Dallas on Dec 3rd 2015 with stops in Orlando and Austin. I checked my bag on Miami. Got my bag in Orlando and rechecked to Austin. Got to Dallas and no bag. This bag has ask my documents, CPAC machine, and other thing not to mention all my clothes. My bag has a luggage tag but the guy never have me the stub... I've been trying to get this bag back and only one person is willing to help my. This guy is at the Dallas baggage has hisbhabds tied. If I was the presudent I would put him on charge of the company..Mr. D.. is very helpful but has no recourse to help. I've called the Miami and the stops along the route and nothing. No answer to 5 situaion. THEY ARE WORTHLESS OUT THERE.!!!! from reading on the forums it looks like they have a system set up in place to fast bags from clients. Of you don't get the tag you don't get your bag. They keep the tag to know who had no recourse to the bags. You call them and put in a complain and youb have to wait up to 90 days. Ayer 90 days ago brags go to central auction, they are cleaned out and are sent there with out valuables. I cane from Brazil and the items in my bag are not cheap. The insurance only pays 200 for loss. That is nothing to what I'm losing like all the others. 200 dollars is a just getting you face put in steer s***.. I have asked to go to the warehouse and no one knows where it is.. they have no number to it, it is like AREA 51. A SECRET LOCATION IN THE DESERT!!! This is pure incompetent ans this company should have its CEO and Presidents removed immediately. Put Mr D. in charge and guarantee you it will get changes.. If we can open a class action suit I will lead the wsy. In Brazil this would never happen.. and youbsay this is a first world country with a company like this. I would not spend my money in this company.
I made the horrible mistake of sending my wife from Tulsa to Dallas. I purchased the ticket on-line, opting for "Priority Boarding". I expected some of the passengers to be a bit different from those I have traveled with by airline for the last 30 years. Nothing could have prepared us for what we found upon entering the station. I am truly sorry if I offend anyone, I understand that there are all types of people, but the scene was like that of an insane asylum. People were talking to themselves, one man yelling and gesturing two fingers of his hand like a gun to unseen companions. While at the counter, the attendant, a very friendly African-American with long black and red braids saw this and told us that she "would not be letting that man on-board". I sat with my wife while the continuing passengers re-boarded the bus, and waited for further instructions. She then announced the boarding call and everyone lined up, with no mention of "Priority Boarding". I asked the attendant about this and was told that you can't do that on-line and that you must pay the fee at the station at EACH bus change. I would not mind, but there was no reason for me to know this detail, so there really is no service provided by making this purchase. While only an extra $5.00, it is still dishonest of Greyhound to sell this on-line with no mention of the actual process. After the bus departed, I left for home. Within 20 minutes of leaving, my wife calls to tell me that the driver is lost and is asking the passengers for directions and has pulled off the road into a parking lot to turn around. Not only that, but the man who was not to board had taken the seat across the isle from my wife. I called the Tulsa office to complain and was told that because of construction the driver must have gotten lost. When I asked about the man in question, she said that the driver must have let him board and gave me a number for customer service (214) 849-8966. My wife said the driver was a woman named Laquisha. In addition to the drivers attempts to keep the peace and find her way down the road, she also said getting lost was going to put her over her allowed hours. My wife called back in fear because the man was yelling, using vulgar cursing and jumping around, while the driver and other passengers yelled and cursed back at him. She just now called again when she changed buses in OKC, she is terrified and fearful for her safety. I believe that Greyhound has a responsibility to keep dangerous persons off their bus. The bus is an enclosed space that a passenger has no where to run in the case of danger and the driver has the added responsibility of keeping the bus on the road. When things like tonight are allowed to happen it is a no-win situation. After leaving OKC she has let me know that things are quiet now. I took the time to call the customer service number and waited 15 minutes on hold, which is pretty good considering. The service person was kind and listened to me explain my experience for 25 minutes. I asked if she needed any other information and she asked if she could transfer me to her supervisor so I would get the best service and I could tell her my story. REALLY all 25 minutes. It's not like I was working from a script. I don't have the energy to retell it if I could. I asked her if the calls are recorded and she confirmed that they are. I told her to pass along the recording to the head of customer service. She asked if I wanted to request a refund....huh? Who cares about the money, what I want is to take all of this back, call into work sick in the morning from Dallas. I do not and will never try again. I will always tell this story, maybe not 25 minutes of it....and if I ever hear anyone considering Greyhound I will resoundingly encourage them not to use Greyhound, which is also Trailways.