I checked myself into Greenhouse Treatment Center (for alcohol) on 31 July 2017. I was happy to start getting better and changing my life. Well, I never could imagine what eventually transpired. However, my first night there 3 fights broke out. Yes, 3 fights two girl fights and one boy fight. I was half out of it because it was my first night so I was on medication and starting to detox. I didn't think much of it because I didn't know all of the facts. I went to bed and stayed in bed because I was sick from detox half the next day. I decided to go to group after lunch so I can start learning what I need to. Well, this turned out to be the community meeting. Once the class started it was centered around fights between the two girls the night before (evidently, they fought twice). People were screaming that they didn’t feel safe in the facility and that the staff did not handle the situation correctly. Clients would ask the crisis counselor (Michael K.) why certain things didn’t happen and what’s the plan to fix it in the future. His answer was redundant and was always the same, “I don’t know I wasn’t here and action is being taken. This should have been my first clue how my stay was going to be. Fortunately, I was called out of class to see the nurse practitioner. After all the tension and drama going on in the class I felt sick. I asked the nurse practitioner if I could go back to bed and she said, “yes.” It was my first day without alcohol so I was in the middle of a major detox. Things seemed to improve over the next few days. However, the medication line was so long it would take hours to get your medication which meant it cut into our group time. The computers would freeze or open miscellaneous programs at the same time. This is a huge problem and they need new laptops so they can do their job quickly and efficiently.Detox takes your emotions up and down and people get on your nerves. One of the clients was loud, obnoxious, highjacked group meetings, and had constant issues with the staff and other clients constantly. On my 7th day she made me mad by a comment she made to me. I was irritated and went to see the crisis counselor Tonya and said, “I want to leave this lady is on my last nerve etc.” I knew in my heart I wasn’t going anywhere but I just needed to vent. She was very professional and within 2 minutes I had calmed down and wasn’t going to go anywhere. I had a good talk then I went back to group and continued my day. My husband was coming later to drop off some stuff for me. I was upfront in the reception area and I asked Michael behind the desk if I’d be able to see him. He said, “you have to ask a BHT and there’s one right there.” She was sitting on a chair in front of the window. She could hear our conversation and she said, “absolutely not, you’re to have no contact with him.” I was confused because another client saw her loved one. But me being retired military took what she said without questions. I had already told my husband to stop by at 5:30 (dinner time) so I could see him. I wrote a little note saying I can’t see him and gave it to Michael (reception). We had pool time so I went swimming and when I was getting out I saw his truck in the parking lot. He was sitting in the truck so I waving to get his attention and some of the other women were trying to help me too. Suddenly the BHT that was upfront comes out of the door screaming at us saying, “what are you all waving at?” None of us responded so she yelled it again. She got mad because we pretty much ignored her and told Kesha in her mic that we’re not responding. When we went inside I saw Kesha and I explained that I can’t tell a lie and I was waving at my husband (he never looked up). All I had wanted was to at least wave at him. I didn’t know what Michael (receptionist) did to my husband until he told me the next day. He went and knocked on his car window and when my husband rolled it down he threw my letter at him and said, “you’re not going to see her.” Then my husband said, “okay, I have things to drop off for her.” His response was “well, I might be around to check them in.” This behavior is unprofessional and uncalled for. Nowhere in the handbook does it say that you’re not allowed visitation or contact with your spouse. But I could live with it because it’s their policy. When I completed my intake I mentioned I have sleep apnea and because I was local they asked if my husband can bring my CPAP machine. He brought it and this is where my trouble began. I’ve lost 85 pounds and I do not use my machine at home. Nonetheless, I would put it on before I went to bed. I rock myself to sleep which involves allot of movement. Therefore, the mask would fall off in the middle of the night. Well, if and when the night nurse did rounds (wasn’t every hour as they claim) they would wake me up by shining their cell phone flashlight in my face. Of course, this startled me and I usually woke up talking loud. They would make me put the mask back on. I understand not using the machine is a liability for the company. However, I was averaging 3 hours of sleep a night and it was disturbing my roommate every time they came in the room. By my 9th day I could not take the sleep deprivation any longer. I was exhausted and I went to the front and mentioned something about leaving. I was directed to go to the head BHT office and speak to her. I did, met with Ms. Karen, and told her what was going on. I couldn’t go another 20 days of no sleep. I explained to her I know it’s a liability and the only solution would be for me to go home. She stated that I need to go see Michael K. when he gets in. She said I cannot use the phone (I was scheduled to make a call that morning) but Michael K. would call him while I was present. Next, Wilma came into the office and started saying that I want to leave because I couldn’t see my husband on Saturday. What she didn’t know is I saw him Sunday when he came to drop off my protein shakes (I had medically approved based on gastric bypass surgery). First, the only reason she even knew about that is because I told her when she asked me “what’s wrong” on Saturday. I told her about my issue with the client and not being able to see my husband. I told her I had a rough day. Second, I have no idea why she would say something like that. I felt like she was being defensive so I asked Ms. Karen if I said anything negative about the staff? She answered, “absolutely not.” Ms. Wilma’s body language still was defensive. I went back to my quarters and waited for Michael K. to come see me. I returned to the lounge area and was coloring to calm me down. Another client came up and was talking to me (she was trying to leave too). Ms. Glenda comes around the corner and tells her she’s not allowed to speak to me. Then she tells me, “I’m not to interact with the community at all until they know what’s going on with me.” The other client told Ms. Glenda, “so what now we’re lepers too?” I was appalled that I couldn’t talk to anyone. This is when I decided to pack my belongings. Afterward, I returned to the lounge to continue coloring. I waited on Michael K. for 4 hours and Ms. Glenda told me they were in a meeting about me. She asked if I’m finished packing and I said, “yes.” She said, “you have a suitcase open on your bed.” I said, “okay what do you want me to do with my luggage?” She said, “bring it up here because as soon as the meetings over you’ll be out of here.” Therefore, I took my luggage up to the front of the unit. Finally, I went looking for him and asked a staff member if they know where he’s at. The first response I received was, “I don’t think he’s here today.” Of course, this statement upset me because I’ve been wasting my time waiting around. He asked someone else if they know where Michael K. was and he answered, “he’s in training.” I was irritated and went to see my therapist Taneesha Torres. I told her what was going on and she told me, “she’d be right back.” She left me sitting upstairs for about twenty minutes before I went down to look for her. It turns out she left me sitting up there to teach an hour and a half class. No one came to let me know this or tried to help me. This is unprofessional behavior and I should not have been treated that way. Next, I asked the receptionist where the other crisis counselors where and she said to ask two ladies across the room. This is when things took a turn for the worse. I approached the two BHTs (Quida and Reena) and explained the situation. I told them that my roommate’s sleep is being affected as well because of my situation. I told them that I wanted to go to an Intensive Outpatient Program. They told me they could fix the situation by moving me to a room by myself. I stated that wouldn’t help my sleeping situation and I understand it’s a liability for the facility not to wear my CPAP mask. Quida responded by saying, “You don’t want a solution.” She said, “go get your stuff from upstairs and leave. However, we are not calling your husband and we are not going to assist you in anyway.” I asked to speak to whomever oversees the facility. I was told I, “there’s no one I can speak to.” Therefore, I brought my luggage downstairs to the first floor. A nurse intercepted me when she could see I was upset. She was very kind and told me to speak to the nurse practitioner Jacqueline because she was pretty sure other people have received a wavier not to wear the CPAP machine. The nurse got me right into see her but I was completely ready to leave due to the way I had been treated all day. I explained the situation and Ms. Jacqueline said she could provide a waiver. She was upset that nobody asked her that question on my behalf earlier on. If someone would have notified Ms. Jacqueline of the problem I was having or told me to (7 days earlier would have been nice or earlier that day before everything that happened) I would have stayed. I never mentioned it to her because I did not think it was an option nor did it ever occur to me ask. I told her I was leaving and gave her a big hug. Suddenly Quida appeared and took me upstairs to call my husband. It turns out that Michael K. had called my husband and I told him who knows what. I’m trying to explain what’s going on and Quida is standing behind me yelling, “it’s the drugs and addiction talking.” I couldn’t get a word out without her yelling. I just met this lady 10 minutes ago what is she talking about? I finally got angry, screamed a cuss word at my husband and left the room. I asked the receptionist for my personnel belongings that included my wallet. I was denied and the same thing occurred when I requested my medication. I was beyond upset at this point so I left (as previously told) with a suitcase. I walked down the street and sat down under a tree because it was so hot. It turns out that the nurse forgot to give me my atenolol that morning (which I take due to tachycardia)…otherwise known as accelerated resting heart rate). Upon review of my progress notes, I was shocked to see that nurse Kehinde Babajide stated she gave me it to me at 7:41 a.m. (attached). This is a complete lie because she forgot to give it to me! The real time I took it was approximately 12:00 p.m. The dishonesty amongst the staff at Greenhouse is deployable. I was sweating profusely and I saw Ms. Annette looking for me so I scooted where she couldn’t see me. I finally went to Ms. Annette and agreed to go back with her. She was worried something bad could happen to me. I could have had a heart attack due to not having my proper medication and being upset at the same time. I went back in the building and spoke to Ms. Quida and Ms. Reena again. They agreed to look for an Intensive Outpatient Program near where I live because I have high anxiety driving in heavy traffic. It was noon and I told them I’ll stay another night so they can find me a place. Ms. Quida called my husband and told him what the plan was (I was in the room). She said that I would be involved in the process of picking a location and she will call and let him know updates. This did not happen even though they had almost 24 hours to find to attempt to find a me a program. I asked if I had my phone privileges back and Ms. Quida said, “yes.” I went to see Ms. Jacqueline to put the waiver in the system since I was staying the night. I ran into my therapist Taneesha (whom I had one session with prior to impromptu one) and I asked if I could speak to her. I told her what happened the rest of the day and mentioned I was disappointed she left me sitting upstairs by her office. I told her about being told to leave and hiding from the BHT down the street. She told me I need 90 days of inpatient treatment after speaking with me once prior to that conversation. She said my behavior was odd and came to that conclusion based on the fact I left (like I was told to). I lost trust for the staff based on the way they handled things. Majority of the staff act like it’s their first day on the job. They do not know who or where to point you to if you have a problem or question. Do not get me wrong, there were some amazing staff members as well. This company needs to establish rules for their staff. It should be in writing and they need to attend classes in how to handle people without being rude. I called my husband that night and told him everything that happened. It turns out Michael K. lied to him and said I was there waiting to see him. I never did meet him however, he acted like he knows me. We agreed that this wasn’t the proper place for me anymore. I told him I would call him at 7:15 a.m. but plan on picking me up if he does not hear from me by 9:30 a.m. The next morning after breakfast I saw Ms. Karen and told her everything that happened the day before. She was appalled by some of the things people said and done to me. She’s a straight shooter and has common sense. She understood where I was coming from and respected my decision. She said I had the right to call the CEO and they should have let me. Ms. Wilma happened to walk by 3 times while I was talking to Ms. Karen. I gave Ms. Karen a hug and told her she should be a motivational speaker. She made me feel so good about myself and she told me to stay strong and find an IOP as soon as possible. I went upstairs feeling very happy and uplifted after our conversation. Wilma started in on me right away when I got off the elevator. She said, “Melissa, does Karen know you’re using the phone this morning?” Her question caught me off guard because I had phone privileges reinstated the night before. I said, “my phone privileges were reinstated yesterday evening.” She said with an attitude, “Melissa, I asked you if Karen knows you’re going to use the phone this morning.” I told her, “actually she does know because I told her my plans.” I was annoyed with her by this time because it was like she wanted me punished for some reason. I know all staff knew I could use the phone because Ms. Quida emailed it. However, I thought about Ms. Karen’s words and blew it off.At 9:15 a.m. I went to see my case manager Ms. Slveeta (to see if they found me an IOP) but she had a client in the chair and another one waiting. Therefore, I went to see if Taneesha was available but she was not. I was grateful to see a one of the nice BHTs sitting by the reception area and that Michael was not the receptionist. My husband arrived promptly at 10:00 a.m. and they started helping him right away. I saw his truck through the window so I went downstairs. Everything went smoothly and I was given my items from the safe and paperwork to sign. I went to get my suitcase and told the nurses I’m leaving and I need my medication. She got upset and said, “you were just up here.” I told her I’ll give her some time to get it together and I would come back. I was escorted back upstairs to get my medication approximately 20 minutes late.r We had to wait forever to get some outpatient facilities in my area. I was given 3 choices and they’re all one on one counseling. Therefore, I wasted my time staying the night because they did not take the time to coordinate to get me in an IOP program. I am pretty sure Taneesha pulled up these resources while we were waiting. In the discharge summary Taneesha lied when she said I requested one on one counseling. I said I wanted and IOP which none of the resources provided to me where IOP locations. Additionally, she said, “I severe mental and behavioral problems.” My progress reports reflect otherwise. I’m not sure how a therapist can make that determination based on seeing someone once. During my stay I never saw a psychiatrist although other people have. After research, I realize a therapist does not require much to get a job. I’m not sure if she is even licensed. Based on her behavior I’m leaning towards probably not.I asked for a form to request my medical records and the receptionist called the records section and was told patients who leave against medical advice (AMA) cannot get a copy of their medical records. This made me upset because now they are making it hard; I was afraid I would not get into an IOP because I have no documentation that I went through detox. All I had to show I was even in treatment is the medication list provided to me). This is not the only issue with this situation, it is a violation of my rights (see Notice of Privacy Practices page 3-4, Patient/Client Rights).I received a call from Joel (Greenhouse Administrator) on 13 August 17 and he started his conversation by asking how he could help me. I could not help but laugh…really? I told him that as well and additionally stated it is too late to help now. He wanted to know what happened so I explained to him the situation and what transpired. I informed him that his organization needs structure to get people on the same page (evidently, he trains them). Basically, he kept saying, “so someone dropped the ball concerning your situation). After the third or fourth time I interrupted and said, “is that acceptable behavior because it wasn’t just one person?” He told me, “I should have been able to speak to him and I must have misunderstood.” I said, “no, I did not misunderstand they told me I could not talk to anyone in charge.” I went on to tell him about them withholding the phone and my medical records from me and once again he said that was unacceptable. Nonetheless, he said he was going to have a meeting with his staff to go over these policies that do not exist. As mentioned prior, I retired from the Air Force after serving twenty years. I know structure and rules and I abide by them. Plus, I am halfway through my graduates’ program with a 4.0 GPA. There was not an incident that made me go to an inpatient facility, I went on my own because I knew I needed detox and wanted to get the help I needed. Joel kept making excuses for his staffs’ behavior and I finally cut him off and told him, “I’m still writing a grievance and said goodbye.” On 15 August 2017, (while I was at my IOP facility) I received a call from Banette Sutton from records. She said she was going to email me a letter that is required from the release of my medical records. I was once again shocked and knew this probably happened because of Joel. I told her that I was told, “AMA do not get a copy of their medical records.” She said, “that’s incorrect and I must have misunderstood.” Here we go again…no I did not misunderstand and my husband was there with me when they called the record section. Ms. Sutton went on to say that she was on vacation and she normally deals with medical record requests. Even if this was true, everyone should have a back-up and not misinform clients. It appears that this organization will do anything possible to keep clients there against their will. Now I realize why almost every client is from out of state. That way they cannot leave easily and they have no choice but to stay (Greenhouse will not facilitate a ride to the airport or assist in making flight arrangements home). With their phone policies, it makes it easier to keep the clients and get their insurance money. From what I saw, it certainly is not because they actually care about the patient. Everyone that I saw leave stated, “It’s not because of the staff that I made it…it’s because of the women or men clients.” That statement says it all…put a bunch of addicts together and they help more than trained professionals. I have never seen this before and I have been in other facilities. I am the one who decided to go to treatment to get better. However, I never knew that I was going to be mistreated and lied to or about. I admit I’m am a functional alcoholic. I served 20 in the Air Force and retired a few years ago with an honorable discharge. Additionally, I’m currently perusing my master’s degree in criminal justice. By the way, I enrolled myself in an Partial Outpatient Program as soon as I was discharged. This place is amazing and I go 5 days a week. I am working the program and going to AA meetings. I have hope but it is certainly not because of the Greenhouse rip off program! Violation of Patient’s Rights: Restriction of phone privileges to call someone for help. - Did not let me call the CEO of the company - Requested a copy of my records and was denied because I was an AMA (leaving against medical advice) - Would not give me my personnel items when I tried to leave. Beware of this unprofessional, money hungry, and unknowledgeable, facility.
Greenhouse Treatment Center Reviews
I checked myself into Greenhouse Treatment Center (for alcohol) on 31 July 2017. I was happy to start getting better and changing my life. Well, I never could imagine what eventually transpired. However, my first night there 3 fights broke out. Yes, 3 fights two girl fights and one boy fight. I was half out of it because it was my first night so I was on medication and starting to detox. I didn't think much of it because I didn't know all of the facts. I went to bed and stayed in bed because I was sick from detox half the next day. I decided to go to group after lunch so I can start learning what I need to. Well, this turned out to be the community meeting. Once the class started it was centered around fights between the two girls the night before (evidently, they fought twice). People were screaming that they didn’t feel safe in the facility and that the staff did not handle the situation correctly. Clients would ask the crisis counselor (Michael K.) why certain things didn’t happen and what’s the plan to fix it in the future. His answer was redundant and was always the same, “I don’t know I wasn’t here and action is being taken. This should have been my first clue how my stay was going to be. Fortunately, I was called out of class to see the nurse practitioner. After all the tension and drama going on in the class I felt sick. I asked the nurse practitioner if I could go back to bed and she said, “yes.” It was my first day without alcohol so I was in the middle of a major detox. Things seemed to improve over the next few days. However, the medication line was so long it would take hours to get your medication which meant it cut into our group time. The computers would freeze or open miscellaneous programs at the same time. This is a huge problem and they need new laptops so they can do their job quickly and efficiently.Detox takes your emotions up and down and people get on your nerves. One of the clients was loud, obnoxious, highjacked group meetings, and had constant issues with the staff and other clients constantly. On my 7th day she made me mad by a comment she made to me. I was irritated and went to see the crisis counselor Tonya and said, “I want to leave this lady is on my last nerve etc.” I knew in my heart I wasn’t going anywhere but I just needed to vent. She was very professional and within 2 minutes I had calmed down and wasn’t going to go anywhere. I had a good talk then I went back to group and continued my day. My husband was coming later to drop off some stuff for me. I was upfront in the reception area and I asked Michael behind the desk if I’d be able to see him. He said, “you have to ask a BHT and there’s one right there.” She was sitting on a chair in front of the window. She could hear our conversation and she said, “absolutely not, you’re to have no contact with him.” I was confused because another client saw her loved one. But me being retired military took what she said without questions. I had already told my husband to stop by at 5:30 (dinner time) so I could see him. I wrote a little note saying I can’t see him and gave it to Michael (reception). We had pool time so I went swimming and when I was getting out I saw his truck in the parking lot. He was sitting in the truck so I waving to get his attention and some of the other women were trying to help me too. Suddenly the BHT that was upfront comes out of the door screaming at us saying, “what are you all waving at?” None of us responded so she yelled it again. She got mad because we pretty much ignored her and told Kesha in her mic that we’re not responding. When we went inside I saw Kesha and I explained that I can’t tell a lie and I was waving at my husband (he never looked up). All I had wanted was to at least wave at him. I didn’t know what Michael (receptionist) did to my husband until he told me the next day. He went and knocked on his car window and when my husband rolled it down he threw my letter at him and said, “you’re not going to see her.” Then my husband said, “okay, I have things to drop off for her.” His response was “well, I might be around to check them in.” This behavior is unprofessional and uncalled for. Nowhere in the handbook does it say that you’re not allowed visitation or contact with your spouse. But I could live with it because it’s their policy. When I completed my intake I mentioned I have sleep apnea and because I was local they asked if my husband can bring my CPAP machine. He brought it and this is where my trouble began. I’ve lost 85 pounds and I do not use my machine at home. Nonetheless, I would put it on before I went to bed. I rock myself to sleep which involves allot of movement. Therefore, the mask would fall off in the middle of the night. Well, if and when the night nurse did rounds (wasn’t every hour as they claim) they would wake me up by shining their cell phone flashlight in my face. Of course, this startled me and I usually woke up talking loud. They would make me put the mask back on. I understand not using the machine is a liability for the company. However, I was averaging 3 hours of sleep a night and it was disturbing my roommate every time they came in the room. By my 9th day I could not take the sleep deprivation any longer. I was exhausted and I went to the front and mentioned something about leaving. I was directed to go to the head BHT office and speak to her. I did, met with Ms. Karen, and told her what was going on. I couldn’t go another 20 days of no sleep. I explained to her I know it’s a liability and the only solution would be for me to go home. She stated that I need to go see Michael K. when he gets in. She said I cannot use the phone (I was scheduled to make a call that morning) but Michael K. would call him while I was present. Next, Wilma came into the office and started saying that I want to leave because I couldn’t see my husband on Saturday. What she didn’t know is I saw him Sunday when he came to drop off my protein shakes (I had medically approved based on gastric bypass surgery). First, the only reason she even knew about that is because I told her when she asked me “what’s wrong” on Saturday. I told her about my issue with the client and not being able to see my husband. I told her I had a rough day. Second, I have no idea why she would say something like that. I felt like she was being defensive so I asked Ms. Karen if I said anything negative about the staff? She answered, “absolutely not.” Ms. Wilma’s body language still was defensive. I went back to my quarters and waited for Michael K. to come see me. I returned to the lounge area and was coloring to calm me down. Another client came up and was talking to me (she was trying to leave too). Ms. Glenda comes around the corner and tells her she’s not allowed to speak to me. Then she tells me, “I’m not to interact with the community at all until they know what’s going on with me.” The other client told Ms. Glenda, “so what now we’re lepers too?” I was appalled that I couldn’t talk to anyone. This is when I decided to pack my belongings. Afterward, I returned to the lounge to continue coloring. I waited on Michael K. for 4 hours and Ms. Glenda told me they were in a meeting about me. She asked if I’m finished packing and I said, “yes.” She said, “you have a suitcase open on your bed.” I said, “okay what do you want me to do with my luggage?” She said, “bring it up here because as soon as the meetings over you’ll be out of here.” Therefore, I took my luggage up to the front of the unit. Finally, I went looking for him and asked a staff member if they know where he’s at. The first response I received was, “I don’t think he’s here today.” Of course, this statement upset me because I’ve been wasting my time waiting around. He asked someone else if they know where Michael K. was and he answered, “he’s in training.” I was irritated and went to see my therapist Taneesha Torres. I told her what was going on and she told me, “she’d be right back.” She left me sitting upstairs for about twenty minutes before I went down to look for her. It turns out she left me sitting up there to teach an hour and a half class. No one came to let me know this or tried to help me. This is unprofessional behavior and I should not have been treated that way. Next, I asked the receptionist where the other crisis counselors where and she said to ask two ladies across the room. This is when things took a turn for the worse. I approached the two BHTs (Quida and Reena) and explained the situation. I told them that my roommate’s sleep is being affected as well because of my situation. I told them that I wanted to go to an Intensive Outpatient Program. They told me they could fix the situation by moving me to a room by myself. I stated that wouldn’t help my sleeping situation and I understand it’s a liability for the facility not to wear my CPAP mask. Quida responded by saying, “You don’t want a solution.” She said, “go get your stuff from upstairs and leave. However, we are not calling your husband and we are not going to assist you in anyway.” I asked to speak to whomever oversees the facility. I was told I, “there’s no one I can speak to.” Therefore, I brought my luggage downstairs to the first floor. A nurse intercepted me when she could see I was upset. She was very kind and told me to speak to the nurse practitioner Jacqueline because she was pretty sure other people have received a wavier not to wear the CPAP machine. The nurse got me right into see her but I was completely ready to leave due to the way I had been treated all day. I explained the situation and Ms. Jacqueline said she could provide a waiver. She was upset that nobody asked her that question on my behalf earlier on. If someone would have notified Ms. Jacqueline of the problem I was having or told me to (7 days earlier would have been nice or earlier that day before everything that happened) I would have stayed. I never mentioned it to her because I did not think it was an option nor did it ever occur to me ask. I told her I was leaving and gave her a big hug. Suddenly Quida appeared and took me upstairs to call my husband. It turns out that Michael K. had called my husband and I told him who knows what. I’m trying to explain what’s going on and Quida is standing behind me yelling, “it’s the drugs and addiction talking.” I couldn’t get a word out without her yelling. I just met this lady 10 minutes ago what is she talking about? I finally got angry, screamed a cuss word at my husband and left the room. I asked the receptionist for my personnel belongings that included my wallet. I was denied and the same thing occurred when I requested my medication. I was beyond upset at this point so I left (as previously told) with a suitcase. I walked down the street and sat down under a tree because it was so hot. It turns out that the nurse forgot to give me my atenolol that morning (which I take due to tachycardia)…otherwise known as accelerated resting heart rate). Upon review of my progress notes, I was shocked to see that nurse Kehinde Babajide stated she gave me it to me at 7:41 a.m. (attached). This is a complete lie because she forgot to give it to me! The real time I took it was approximately 12:00 p.m. The dishonesty amongst the staff at Greenhouse is deployable. I was sweating profusely and I saw Ms. Annette looking for me so I scooted where she couldn’t see me. I finally went to Ms. Annette and agreed to go back with her. She was worried something bad could happen to me. I could have had a heart attack due to not having my proper medication and being upset at the same time. I went back in the building and spoke to Ms. Quida and Ms. Reena again. They agreed to look for an Intensive Outpatient Program near where I live because I have high anxiety driving in heavy traffic. It was noon and I told them I’ll stay another night so they can find me a place. Ms. Quida called my husband and told him what the plan was (I was in the room). She said that I would be involved in the process of picking a location and she will call and let him know updates. This did not happen even though they had almost 24 hours to find to attempt to find a me a program. I asked if I had my phone privileges back and Ms. Quida said, “yes.” I went to see Ms. Jacqueline to put the waiver in the system since I was staying the night. I ran into my therapist Taneesha (whom I had one session with prior to impromptu one) and I asked if I could speak to her. I told her what happened the rest of the day and mentioned I was disappointed she left me sitting upstairs by her office. I told her about being told to leave and hiding from the BHT down the street. She told me I need 90 days of inpatient treatment after speaking with me once prior to that conversation. She said my behavior was odd and came to that conclusion based on the fact I left (like I was told to). I lost trust for the staff based on the way they handled things. Majority of the staff act like it’s their first day on the job. They do not know who or where to point you to if you have a problem or question. Do not get me wrong, there were some amazing staff members as well. This company needs to establish rules for their staff. It should be in writing and they need to attend classes in how to handle people without being rude. I called my husband that night and told him everything that happened. It turns out Michael K. lied to him and said I was there waiting to see him. I never did meet him however, he acted like he knows me. We agreed that this wasn’t the proper place for me anymore. I told him I would call him at 7:15 a.m. but plan on picking me up if he does not hear from me by 9:30 a.m. The next morning after breakfast I saw Ms. Karen and told her everything that happened the day before. She was appalled by some of the things people said and done to me. She’s a straight shooter and has common sense. She understood where I was coming from and respected my decision. She said I had the right to call the CEO and they should have let me. Ms. Wilma happened to walk by 3 times while I was talking to Ms. Karen. I gave Ms. Karen a hug and told her she should be a motivational speaker. She made me feel so good about myself and she told me to stay strong and find an IOP as soon as possible. I went upstairs feeling very happy and uplifted after our conversation. Wilma started in on me right away when I got off the elevator. She said, “Melissa, does Karen know you’re using the phone this morning?” Her question caught me off guard because I had phone privileges reinstated the night before. I said, “my phone privileges were reinstated yesterday evening.” She said with an attitude, “Melissa, I asked you if Karen knows you’re going to use the phone this morning.” I told her, “actually she does know because I told her my plans.” I was annoyed with her by this time because it was like she wanted me punished for some reason. I know all staff knew I could use the phone because Ms. Quida emailed it. However, I thought about Ms. Karen’s words and blew it off.At 9:15 a.m. I went to see my case manager Ms. Slveeta (to see if they found me an IOP) but she had a client in the chair and another one waiting. Therefore, I went to see if Taneesha was available but she was not. I was grateful to see a one of the nice BHTs sitting by the reception area and that Michael was not the receptionist. My husband arrived promptly at 10:00 a.m. and they started helping him right away. I saw his truck through the window so I went downstairs. Everything went smoothly and I was given my items from the safe and paperwork to sign. I went to get my suitcase and told the nurses I’m leaving and I need my medication. She got upset and said, “you were just up here.” I told her I’ll give her some time to get it together and I would come back. I was escorted back upstairs to get my medication approximately 20 minutes late.r We had to wait forever to get some outpatient facilities in my area. I was given 3 choices and they’re all one on one counseling. Therefore, I wasted my time staying the night because they did not take the time to coordinate to get me in an IOP program. I am pretty sure Taneesha pulled up these resources while we were waiting. In the discharge summary Taneesha lied when she said I requested one on one counseling. I said I wanted and IOP which none of the resources provided to me where IOP locations. Additionally, she said, “I severe mental and behavioral problems.” My progress reports reflect otherwise. I’m not sure how a therapist can make that determination based on seeing someone once. During my stay I never saw a psychiatrist although other people have. After research, I realize a therapist does not require much to get a job. I’m not sure if she is even licensed. Based on her behavior I’m leaning towards probably not.I asked for a form to request my medical records and the receptionist called the records section and was told patients who leave against medical advice (AMA) cannot get a copy of their medical records. This made me upset because now they are making it hard; I was afraid I would not get into an IOP because I have no documentation that I went through detox. All I had to show I was even in treatment is the medication list provided to me). This is not the only issue with this situation, it is a violation of my rights (see Notice of Privacy Practices page 3-4, Patient/Client Rights).I received a call from Joel (Greenhouse Administrator) on 13 August 17 and he started his conversation by asking how he could help me. I could not help but laugh…really? I told him that as well and additionally stated it is too late to help now. He wanted to know what happened so I explained to him the situation and what transpired. I informed him that his organization needs structure to get people on the same page (evidently, he trains them). Basically, he kept saying, “so someone dropped the ball concerning your situation). After the third or fourth time I interrupted and said, “is that acceptable behavior because it wasn’t just one person?” He told me, “I should have been able to speak to him and I must have misunderstood.” I said, “no, I did not misunderstand they told me I could not talk to anyone in charge.” I went on to tell him about them withholding the phone and my medical records from me and once again he said that was unacceptable. Nonetheless, he said he was going to have a meeting with his staff to go over these policies that do not exist. As mentioned prior, I retired from the Air Force after serving twenty years. I know structure and rules and I abide by them. Plus, I am halfway through my graduates’ program with a 4.0 GPA. There was not an incident that made me go to an inpatient facility, I went on my own because I knew I needed detox and wanted to get the help I needed. Joel kept making excuses for his staffs’ behavior and I finally cut him off and told him, “I’m still writing a grievance and said goodbye.” On 15 August 2017, (while I was at my IOP facility) I received a call from Banette Sutton from records. She said she was going to email me a letter that is required from the release of my medical records. I was once again shocked and knew this probably happened because of Joel. I told her that I was told, “AMA do not get a copy of their medical records.” She said, “that’s incorrect and I must have misunderstood.” Here we go again…no I did not misunderstand and my husband was there with me when they called the record section. Ms. Sutton went on to say that she was on vacation and she normally deals with medical record requests. Even if this was true, everyone should have a back-up and not misinform clients. It appears that this organization will do anything possible to keep clients there against their will. Now I realize why almost every client is from out of state. That way they cannot leave easily and they have no choice but to stay (Greenhouse will not facilitate a ride to the airport or assist in making flight arrangements home). With their phone policies, it makes it easier to keep the clients and get their insurance money. From what I saw, it certainly is not because they actually care about the patient. Everyone that I saw leave stated, “It’s not because of the staff that I made it…it’s because of the women or men clients.” That statement says it all…put a bunch of addicts together and they help more than trained professionals. I have never seen this before and I have been in other facilities. I am the one who decided to go to treatment to get better. However, I never knew that I was going to be mistreated and lied to or about. I admit I’m am a functional alcoholic. I served 20 in the Air Force and retired a few years ago with an honorable discharge. Additionally, I’m currently perusing my master’s degree in criminal justice. By the way, I enrolled myself in an Partial Outpatient Program as soon as I was discharged. This place is amazing and I go 5 days a week. I am working the program and going to AA meetings. I have hope but it is certainly not because of the Greenhouse rip off program! Violation of Patient’s Rights: Restriction of phone privileges to call someone for help. - Did not let me call the CEO of the company - Requested a copy of my records and was denied because I was an AMA (leaving against medical advice) - Would not give me my personnel items when I tried to leave. Beware of this unprofessional, money hungry, and unknowledgeable, facility.