Green Geeks have again shut down our website due to their server being compromised by a trojan or virus. They suspended our site with nothing showing but a '404' error until we go into Cpanel and find the affected files on our account and remove them.
We pay for 'managed hosting' with Cpanel access. The hosting company are supposed to provide security, virus protection etc in a managed hosting situation.
Never in 30 years of managing my own websites, design etc have I had a hosting company basically hold my website hostage until we clean up after a virus, trojan attack that occured on their server.
They even provided us a list of affected files but insist that we have to login and find the files and remove them again in a 'managed hosting' situation.
Yet another lame hosting company that obviously just do not want to do any work themselves but they want to get paid.
After about three years with hostmonster.com and some of the worst tech support and problems with hosting I have had in about 30 years we moved our domains to greengeeks.com. I spoke with persons at Green Geeks a couple of times at length over the phone to determine if they could deliver better hosting service, tech support and overall better customer support. Green Geeks were convincing and I decided to transfer our domains there that are our corporate website and radio show website.
About seven days later our domains were transferred and fully resolved online so I started to build word press pages onto the domains on the VPS server we paid for. Immediately same day had trouble with memory issues on the server. This was on the weekend. I contacted tech support and they started a trouble ticket that I had no response from until today. Monday. The response was bad. They claimed that the server was my responsibility basically and I would have to solve the memory problem myself. I logged in and did what I could and according to research about the problem online but to no avail.
Contacted tech support again and got the run around again. Put in a ticket and even hours later no solution. By this time my radio show website and our corporate website had been down about a week or more due to the time to transfer the domains to Green Geeks. As the day wore on and I realized our online business was just without much hope I made a few more calls to Green Geeks and I was very upset. I have been developing my company business web presence online for seven years and my company recently got a deal with a large internet radio network that is syndicating our shows to their networks with 3 million listeners this year. Finally my many years of work will be paying off.
However I have about eight weeks to get our show sites online and re-structure them for the new website traffic from 3 million listeners etc. Our sites being down even one week has surely degraded our rankings. Toward the end of the day I got a very disturbing phone call from Josh Dargie. Operations Manager at Green Geeks. Before I could say much he launched into a very psychotic dissertation of why I don't need a VPS and was actually yelling and at one point screaming at me when I tried to stop his ranting and let him know I had cancelled the VPS and that I have a solution I am happy with.
When he realized I was not interested in what he had to say he said: 'if you don't listen to me for 15 minutes I will terminate your account'. So he basically held my business that has already been down for over a week online hostage so I would have to listen to him rant and yell lots of information about VPS servers and why I don't need one etc, etc. Which I did since my business can't afford another seven days of downtime transferring domains. Nothing he said made a difference or much sense to me as I had already cancelled the VPS service he ranted about for 15 minutes forcing me to listen or have my account terminated.
When I later replied to Josh Dargie's E-Mail he sent after the psychotic phone call informing him of my intention to get my attorney involved for my business losses he further threatened to terminate the hosting account if I continued to talk about litigation for my losses. I did also ask one other person as well as Josh Dargie for contact info to the CEO of Green Geeks; Trey Gardner they both refused and Josh stated in E-Mail that a lawsuit is nonsense and he would terminate my hosting account if I kept talking about litigation against Green Geeks. We are certainly going to find a reasonable hosting company that has the best interest of our business in mind and shows it.
I was misinformed on an upgrade & was charged for 2 different accounts, 1 of which was not being used.
I spoke with a rep. to upgrade my account on 12/22/2016. I was told which package would achieve what I wanted & signed up for the upgrade. I was never told that it was going to be a new additional account. Due to different payment & email contact info, my accounts were never combined.
I thought I just had an upgraded one but I actually had 2 different accounts. The new account sat unused for months while I paid for it. Everything seemed to work normal so I thought everything was fine & didn't realize the 2 charges due to the time difference & set up on auto pay.
When I called to ask why I was being charged twice, I was informed that I had to different accounts. I was then told to request a migration ticket. I submitted a ticket but apparently it was only to combined the accounts. I then got billed twice again,1 of which was for an account that was not used.
On 4/13/17, I asked about the billing again & was told that I still had 2 accounts since I didn't cancel the one. I asked if the accounts were merged & was told that they weren't. I questioned why & was told it was because my request was to combined the accounts but not to migrate the information although the request I put in being instructed to by one of there reps. was only a combine account request & not a migration. I expressed my frustration with the lack of information I was given & the fact that they were telling me to submit multiple tickets essentially doing the same thing. I also expressed that when I originally upgraded my account, I wasn't informed that it was a new account & I was going to have to migrate,combine & cancel the other account.
I was also told to submit a cancel request today but when I called about it, I was informed that the migration hasn't happened & I need to submit another ticket to migrate the info before I cancel which, if I didn't ask, would've potentially lost all information, being misinformed yet again.
Greg was one rep. that is working on my case & expressed that I did what I was supposed to do but claims I had no intention of canceling my other account. This is because I thought it was the same account but upgraded. I didn't request a cancellation since I didn't want to lose my information still under the impression there wasn't 2 different accounts.
They have offered a service credit for the current billing period but I still paid for 4 months of an unused account. Each time I was told to submit tickets, I wasn't told which account since I had 2 different emails being used in my own attempt to centralize my work.
Their phone support isn't helpful with any of this as they too tell me to submit tickets but not clearly defining what options or request to make to ensure the proper issue gets resolved. They seem very resistant to provide a refund or clearly explain the proper procedure especially with having 2 accounts.
I finally found out I only have 1 account now but still 2 services being paid for & will cancel the old one once the migration happens. It has been very difficult to know which account to use & what request to make with these since each time I get told to submit a ticket but not knowing which account or which options to choose.
I'm about to finally complete the process that I thought was all done back in December. But now I discovered that all the updates my client & I did, are gone. We were about to send out a newsletter to promote upcoming holidays but luckily realized that all the changes that were made are now gone & support doesn't know why.
Please stay away from GreenGeeks. I doubt I will ever see my money again & maybe even the information.
We signed up for the web hosting service throught GreenGeeks at the suggestion of our web designer. It wasn't until over a week later we found out what a HOT MESS it was for our remote employees to do something as simple as accessing their email, and we reached out to GreenGeeks multiple times via live chat and phone conversations. (They claim we only contacted us on two occasions.) I was told that every-time there was a connectivity issue with the email server at GreenGeeks, we would need to contact them when the individual was connected to the WIFI that wasn't speaking to their servers.
This would be impossibly time consuming - as their wait time for speaking to tech support is long, a waste of our employee's salary and logistically a nightmare when we plan on having multiple remote employees nationwide. Around this same time, we were in the process of migrating our emails over to GreenGeeks.
Seeing that none of our employees are IT professionals, yet again we reached out for help. We were directed to complicated walk-through directions on their website and during the process of us attempting to do it solely on our own, a majority of our email data was lost. We ended up losing approximately $15,000.00 due to this fiasco and we had little to no support from GreenGeeks customer support department, not a stellar customer experience by any means. We made the executive decision to cut ties and go back to our previous hosting service. We were informed that if we cancelled before the migrations were completed that our data would be lost. The process to retrieve the lost information started on 2/23/16 the retrieval process took until 3/2/16 and then we started the migration of the emails back to our previous hosting service.
We just were able to finalize the migration of the last bit of data held by GreenGeeks servers 4/5/16. This is why we requested to cancel yesterday and why we have NOT been in touch with them prior to today. We paid 36 months in advance, we have used 2 months of their service. In that time, we lost time, energy, thousands of dollars as well as close to losing key staff over these issues. We count ourselves lucky that it did not force us to close our doors - as we are a start-up. We reached out to GreenGeeks yesterday and explained why we feel we should get a pro-rated refund. They ignored the request in their first communication and flat-out denied our refund once we inquired again. We feel what we are asking for is fair and just good business seeing that we paid for 36 months of service in advance to secure the best rate.
They flat out refused to refund any amount instead suggesting that we continue to utilize their service until our time we purchased is up. We have notified the FTC, the BBB, their local Chamber of Commerce and the California State Attourney General's office. We are also seeking contingency counsel currently.
Don't sign up any plan provide by this company, this company was created by Kaumil Patel, he already had other web hosting company, but this company ended your ativities, because the worst service and client support ever. Now he in this new company... GreenGeeks.
First Issue:
I have a Reseller Plan with another web hosting provider, i contact GreenGeeks to know if they can do my website's migration. They said that the migration is free of charge and could take 24-48 hrs, so, I signed up the Seed Reseller Plan ($19,95).
I openned a ticket (TXY-181-86859) on 2015-11-21, but only on 2015-11-26 morning (five days after), they said that he didn't be able to migrate some accounts from my current hosting provider because some issues. I replied at same time to inform that i fix the issue in my current server, but i didn't received answer at least, so, i request the Service Cancellation on 2015-11-27 in the morning and request the full refund.
Second Issue:
I openned another ticket (IAY-604-22792) to request the cancellation and the full refund on 2015-11-27, but only on 2015-11-30, after several replies from me, i received this answer:
GreenGeeks Reviews
Green Geeks have again shut down our website due to their server being compromised by a trojan or virus. They suspended our site with nothing showing but a '404' error until we go into Cpanel and find the affected files on our account and remove them.
We pay for 'managed hosting' with Cpanel access. The hosting company are supposed to provide security, virus protection etc in a managed hosting situation.
Never in 30 years of managing my own websites, design etc have I had a hosting company basically hold my website hostage until we clean up after a virus, trojan attack that occured on their server.
They even provided us a list of affected files but insist that we have to login and find the files and remove them again in a 'managed hosting' situation.
Yet another lame hosting company that obviously just do not want to do any work themselves but they want to get paid.
After about three years with hostmonster.com and some of the worst tech support and problems with hosting I have had in about 30 years we moved our domains to greengeeks.com. I spoke with persons at Green Geeks a couple of times at length over the phone to determine if they could deliver better hosting service, tech support and overall better customer support. Green Geeks were convincing and I decided to transfer our domains there that are our corporate website and radio show website.
About seven days later our domains were transferred and fully resolved online so I started to build word press pages onto the domains on the VPS server we paid for. Immediately same day had trouble with memory issues on the server. This was on the weekend. I contacted tech support and they started a trouble ticket that I had no response from until today. Monday. The response was bad. They claimed that the server was my responsibility basically and I would have to solve the memory problem myself. I logged in and did what I could and according to research about the problem online but to no avail.
Contacted tech support again and got the run around again. Put in a ticket and even hours later no solution. By this time my radio show website and our corporate website had been down about a week or more due to the time to transfer the domains to Green Geeks. As the day wore on and I realized our online business was just without much hope I made a few more calls to Green Geeks and I was very upset. I have been developing my company business web presence online for seven years and my company recently got a deal with a large internet radio network that is syndicating our shows to their networks with 3 million listeners this year. Finally my many years of work will be paying off.
However I have about eight weeks to get our show sites online and re-structure them for the new website traffic from 3 million listeners etc. Our sites being down even one week has surely degraded our rankings. Toward the end of the day I got a very disturbing phone call from Josh Dargie. Operations Manager at Green Geeks. Before I could say much he launched into a very psychotic dissertation of why I don't need a VPS and was actually yelling and at one point screaming at me when I tried to stop his ranting and let him know I had cancelled the VPS and that I have a solution I am happy with.
When he realized I was not interested in what he had to say he said: 'if you don't listen to me for 15 minutes I will terminate your account'. So he basically held my business that has already been down for over a week online hostage so I would have to listen to him rant and yell lots of information about VPS servers and why I don't need one etc, etc. Which I did since my business can't afford another seven days of downtime transferring domains. Nothing he said made a difference or much sense to me as I had already cancelled the VPS service he ranted about for 15 minutes forcing me to listen or have my account terminated.
When I later replied to Josh Dargie's E-Mail he sent after the psychotic phone call informing him of my intention to get my attorney involved for my business losses he further threatened to terminate the hosting account if I continued to talk about litigation for my losses. I did also ask one other person as well as Josh Dargie for contact info to the CEO of Green Geeks; Trey Gardner they both refused and Josh stated in E-Mail that a lawsuit is nonsense and he would terminate my hosting account if I kept talking about litigation against Green Geeks. We are certainly going to find a reasonable hosting company that has the best interest of our business in mind and shows it.
I was misinformed on an upgrade & was charged for 2 different accounts, 1 of which was not being used.
I spoke with a rep. to upgrade my account on 12/22/2016. I was told which package would achieve what I wanted & signed up for the upgrade. I was never told that it was going to be a new additional account. Due to different payment & email contact info, my accounts were never combined.
I thought I just had an upgraded one but I actually had 2 different accounts. The new account sat unused for months while I paid for it. Everything seemed to work normal so I thought everything was fine & didn't realize the 2 charges due to the time difference & set up on auto pay.
When I called to ask why I was being charged twice, I was informed that I had to different accounts. I was then told to request a migration ticket. I submitted a ticket but apparently it was only to combined the accounts. I then got billed twice again,1 of which was for an account that was not used.
On 4/13/17, I asked about the billing again & was told that I still had 2 accounts since I didn't cancel the one. I asked if the accounts were merged & was told that they weren't. I questioned why & was told it was because my request was to combined the accounts but not to migrate the information although the request I put in being instructed to by one of there reps. was only a combine account request & not a migration. I expressed my frustration with the lack of information I was given & the fact that they were telling me to submit multiple tickets essentially doing the same thing. I also expressed that when I originally upgraded my account, I wasn't informed that it was a new account & I was going to have to migrate,combine & cancel the other account.
I was also told to submit a cancel request today but when I called about it, I was informed that the migration hasn't happened & I need to submit another ticket to migrate the info before I cancel which, if I didn't ask, would've potentially lost all information, being misinformed yet again.
Greg was one rep. that is working on my case & expressed that I did what I was supposed to do but claims I had no intention of canceling my other account. This is because I thought it was the same account but upgraded. I didn't request a cancellation since I didn't want to lose my information still under the impression there wasn't 2 different accounts.
They have offered a service credit for the current billing period but I still paid for 4 months of an unused account. Each time I was told to submit tickets, I wasn't told which account since I had 2 different emails being used in my own attempt to centralize my work.
Their phone support isn't helpful with any of this as they too tell me to submit tickets but not clearly defining what options or request to make to ensure the proper issue gets resolved. They seem very resistant to provide a refund or clearly explain the proper procedure especially with having 2 accounts.
I finally found out I only have 1 account now but still 2 services being paid for & will cancel the old one once the migration happens. It has been very difficult to know which account to use & what request to make with these since each time I get told to submit a ticket but not knowing which account or which options to choose.
I'm about to finally complete the process that I thought was all done back in December. But now I discovered that all the updates my client & I did, are gone. We were about to send out a newsletter to promote upcoming holidays but luckily realized that all the changes that were made are now gone & support doesn't know why.
Please stay away from GreenGeeks. I doubt I will ever see my money again & maybe even the information.
We signed up for the web hosting service throught GreenGeeks at the suggestion of our web designer. It wasn't until over a week later we found out what a HOT MESS it was for our remote employees to do something as simple as accessing their email, and we reached out to GreenGeeks multiple times via live chat and phone conversations. (They claim we only contacted us on two occasions.) I was told that every-time there was a connectivity issue with the email server at GreenGeeks, we would need to contact them when the individual was connected to the WIFI that wasn't speaking to their servers.
This would be impossibly time consuming - as their wait time for speaking to tech support is long, a waste of our employee's salary and logistically a nightmare when we plan on having multiple remote employees nationwide. Around this same time, we were in the process of migrating our emails over to GreenGeeks.
Seeing that none of our employees are IT professionals, yet again we reached out for help. We were directed to complicated walk-through directions on their website and during the process of us attempting to do it solely on our own, a majority of our email data was lost. We ended up losing approximately $15,000.00 due to this fiasco and we had little to no support from GreenGeeks customer support department, not a stellar customer experience by any means. We made the executive decision to cut ties and go back to our previous hosting service. We were informed that if we cancelled before the migrations were completed that our data would be lost. The process to retrieve the lost information started on 2/23/16 the retrieval process took until 3/2/16 and then we started the migration of the emails back to our previous hosting service.
We just were able to finalize the migration of the last bit of data held by GreenGeeks servers 4/5/16. This is why we requested to cancel yesterday and why we have NOT been in touch with them prior to today. We paid 36 months in advance, we have used 2 months of their service. In that time, we lost time, energy, thousands of dollars as well as close to losing key staff over these issues. We count ourselves lucky that it did not force us to close our doors - as we are a start-up. We reached out to GreenGeeks yesterday and explained why we feel we should get a pro-rated refund. They ignored the request in their first communication and flat-out denied our refund once we inquired again. We feel what we are asking for is fair and just good business seeing that we paid for 36 months of service in advance to secure the best rate.
They flat out refused to refund any amount instead suggesting that we continue to utilize their service until our time we purchased is up. We have notified the FTC, the BBB, their local Chamber of Commerce and the California State Attourney General's office. We are also seeking contingency counsel currently.
Don't sign up any plan provide by this company, this company was created by Kaumil Patel, he already had other web hosting company, but this company ended your ativities, because the worst service and client support ever. Now he in this new company... GreenGeeks.
First Issue:
I have a Reseller Plan with another web hosting provider, i contact GreenGeeks to know if they can do my website's migration. They said that the migration is free of charge and could take 24-48 hrs, so, I signed up the Seed Reseller Plan ($19,95).
I openned a ticket (TXY-181-86859) on 2015-11-21, but only on 2015-11-26 morning (five days after), they said that he didn't be able to migrate some accounts from my current hosting provider because some issues. I replied at same time to inform that i fix the issue in my current server, but i didn't received answer at least, so, i request the Service Cancellation on 2015-11-27 in the morning and request the full refund.
Second Issue:
I openned another ticket (IAY-604-22792) to request the cancellation and the full refund on 2015-11-27, but only on 2015-11-30, after several replies from me, i received this answer: