This company has horrible customer service. I placed an order on 7/6/2020 at 12:47pm. Less than 2 hours later, at 2:35pm the same day, I submitted a request to cancel the order via the customer service e-mail link provided on their website. There is no other way to contact customer service. No phone number, no working live chat, nothing. So if you want to contact them, it has to be over e-mail.
The website claims that 'You should receive a response within 24 business hours.' Three days later, on 7/9/2020, I had still not heard back from customer service confirming my order cancellation, and when I checked my order status online it still said "In Progress." I immediately submitted a second cancellation request, this time with the subject line "URGENT: Cancel order 149-2411." Four days later, on 7/12/2002, I received an e-mail from GreatBigCanvas stating that my order had shipped!
When I return this item once it arrives, which I fully intend to do, there is a good chance I will not be refunded the shipping ($39.99), as the website specifically states that shipping is non-refundable. I've fairly well established that customer service is non-responsive, so I doubt I'll be able to contact the company and get an exception on this point.
Greatbigcanvas.com claims to sell handmade oil paintings by American painters, but what they sell are garbage prints purchased from China for only a few dollars. Customer service wanted to see pictures of the paintings to see if it met their standards.I told them someone should have checked this before the paintings were shipped. greatbigcanvas.com did offer to re-commission the paintings and let me inspect an on-line image.I declined because apparently the on-line images are untrustworthy and no one on their side is doing quality control.I have written this purchase off as a learning experience,my first time of being "taken" on the internet.I would not recommend this site greatbigcanvas.com to anyone and I hope no one else wastes $600 like I did.Hope this helps someone.
Great Big Canvas Reviews
This company has horrible customer service. I placed an order on 7/6/2020 at 12:47pm. Less than 2 hours later, at 2:35pm the same day, I submitted a request to cancel the order via the customer service e-mail link provided on their website. There is no other way to contact customer service. No phone number, no working live chat, nothing. So if you want to contact them, it has to be over e-mail.
The website claims that 'You should receive a response within 24 business hours.' Three days later, on 7/9/2020, I had still not heard back from customer service confirming my order cancellation, and when I checked my order status online it still said "In Progress." I immediately submitted a second cancellation request, this time with the subject line "URGENT: Cancel order 149-2411." Four days later, on 7/12/2002, I received an e-mail from GreatBigCanvas stating that my order had shipped!
When I return this item once it arrives, which I fully intend to do, there is a good chance I will not be refunded the shipping ($39.99), as the website specifically states that shipping is non-refundable. I've fairly well established that customer service is non-responsive, so I doubt I'll be able to contact the company and get an exception on this point.
Greatbigcanvas.com claims to sell handmade oil paintings by American painters, but what they sell are garbage prints purchased from China for only a few dollars. Customer service wanted to see pictures of the paintings to see if it met their standards.I told them someone should have checked this before the paintings were shipped. greatbigcanvas.com did offer to re-commission the paintings and let me inspect an on-line image.I declined because apparently the on-line images are untrustworthy and no one on their side is doing quality control.I have written this purchase off as a learning experience,my first time of being "taken" on the internet.I would not recommend this site greatbigcanvas.com to anyone and I hope no one else wastes $600 like I did.Hope this helps someone.