Complete bait and switch...After they finished packing the whole truck up, they came out and told my mother, who is assisting me while I'm in North Carolina, that the total went from 1029.99 to 2297. So in the matter of a few hours the quote more than doubled... The movers did not explain the various packing they were doing or the cost associated with that until they finished doing it all. Also stuff that was included in my quote they now recharged me for such as the 2 mattress covers. I am an extremely unsatisfied customer, basically I have to get a call from my mom telling me they took her $500, the quote went up to almost $2300 and if we decide to cancel they will charge us 150 per hour they spent loading/unloading. It was more or less a bait and switch with a damned if you do damned if you dont. They also would not allow us to talk with our original Rep I think her name was Rebecca. They said the same thing as another report I just read, basically the truck is already loaded so I need to work it out with the office in between traveling. I will be filing a complaint with the B.B.B and the attorney general for Fraud. I wish I had read the reports before I had hired them.
I would not give it a 1, they are criminals. I talked many times with Sergio and gave him accurate list of furniture because it was used for rental property, no personal items, no appliances, no mattresses. After loading half they said it would be more. I protested & said I would settle it with Sergio because he gave me secure estimate of $2400. They were to take it from Asheville, NC to San Diego, CA in 9 to 12 days. After hearing nothing for 7 days I called & was told that I had more & it would be over $8000! They said furniture was in a warehouse in ft Lauderdale. I am working on litigation and called back to get exact address of warehouse. Now they say it is in Roswell, Georgia! Everything they say is a lie and furniture has disappeared! Do not hire them !!
I spoke with Veronica and she said the cost would be $1477.50 with no other charges at all. When the movers arrived 7 hours late on the schduled day, they loaded up everything and broke our glass dining room table in half and did appoligise and do not plan to take care of it either. After everything was loaded they took the check for $1477.50 (to be paid in full)then hand me a bill for $2725.50. We did not add anything we gave perfect measuments of everything that was to be moved and they said that we need to pay for an extra 110 cubic ft. there is no way it went over that much when they added it up in the first place. We were charged an extra %550.00 for that.
We offered to pack the cabinets and table ourselves they said no they prefer to do it and there is no extra charges. We were charged an extra $698 for them wrapping our stuff to be moved. That they said was free. I called and spoke with SAM and she stated i signed the paperwork there is nothing is will do about it. When the movers were there I told them I am not paying extra and they told me to sign the paperwork and work it out with the office on Monday. When I called the office I spoke with Sam she said there is noting she will do about it and if I do not pay them they will keep my stuff. Then told me to contact a company called movingclaims.net to hopefully get them to pay for the table they broke.
Gray Bull Van Lines Reviews
Complete bait and switch...After they finished packing the whole truck up, they came out and told my mother, who is assisting me while I'm in North Carolina, that the total went from 1029.99 to 2297. So in the matter of a few hours the quote more than doubled... The movers did not explain the various packing they were doing or the cost associated with that until they finished doing it all. Also stuff that was included in my quote they now recharged me for such as the 2 mattress covers. I am an extremely unsatisfied customer, basically I have to get a call from my mom telling me they took her $500, the quote went up to almost $2300 and if we decide to cancel they will charge us 150 per hour they spent loading/unloading. It was more or less a bait and switch with a damned if you do damned if you dont. They also would not allow us to talk with our original Rep I think her name was Rebecca. They said the same thing as another report I just read, basically the truck is already loaded so I need to work it out with the office in between traveling. I will be filing a complaint with the B.B.B and the attorney general for Fraud. I wish I had read the reports before I had hired them.
Bait & switch
I would not give it a 1, they are criminals. I talked many times with Sergio and gave him accurate list of furniture because it was used for rental property, no personal items, no appliances, no mattresses. After loading half they said it would be more. I protested & said I would settle it with Sergio because he gave me secure estimate of $2400. They were to take it from Asheville, NC to San Diego, CA in 9 to 12 days. After hearing nothing for 7 days I called & was told that I had more & it would be over $8000! They said furniture was in a warehouse in ft Lauderdale. I am working on litigation and called back to get exact address of warehouse. Now they say it is in Roswell, Georgia! Everything they say is a lie and furniture has disappeared! Do not hire them !!
I spoke with Veronica and she said the cost would be $1477.50 with no other charges at all. When the movers arrived 7 hours late on the schduled day, they loaded up everything and broke our glass dining room table in half and did appoligise and do not plan to take care of it either. After everything was loaded they took the check for $1477.50 (to be paid in full)then hand me a bill for $2725.50. We did not add anything we gave perfect measuments of everything that was to be moved and they said that we need to pay for an extra 110 cubic ft. there is no way it went over that much when they added it up in the first place. We were charged an extra %550.00 for that.
We offered to pack the cabinets and table ourselves they said no they prefer to do it and there is no extra charges. We were charged an extra $698 for them wrapping our stuff to be moved. That they said was free. I called and spoke with SAM and she stated i signed the paperwork there is nothing is will do about it. When the movers were there I told them I am not paying extra and they told me to sign the paperwork and work it out with the office on Monday. When I called the office I spoke with Sam she said there is noting she will do about it and if I do not pay them they will keep my stuff. Then told me to contact a company called movingclaims.net to hopefully get them to pay for the table they broke.