I was reshaeching led lights. came across the led lights that are the cutting edge bizzness because the amounts of deep and far red at there mix worked best. but then after ordering i was looking for an a-frame from company and noticed an led strip that came out in may. it said same thing. but the amounts were differant. i just wanted some reassurance that im not be played. then when i went back to community on Grasscity the Mods started calling me names and took down my post talking about it. when i reported the slandering slurs it was the mod that was doing it. so ntook a look around. the only peopl talking good about light company are the same ones that are blocking me. the company blocked my email and somehow shut me out my messenger. Is the UK in the EU. not sure. im not smart.
I ordered 3 glass pipes from Grasscity around July 1. When the package arrived (July 8), there was only 1 piece. I immediately contacted their customer support and explained the situation. Rep said that they will re-ship the missing piece which will be from a third party vendor. Fast forward another week, nothing arrived. On July 15, I emailed them and asked for a refund at this point. Their rep said that the missing pieces were shipped, therefore I couldn't get the refund until I return the package. On July 28, still, nothing showed up. I email them again for reshipment tracking. Rep said he would get it back to me within "24 hours" and reassure me that "they got this covered." August 3, still nothing, email them again today, but I don't think they have any intention to reship/refund for the missing merchandise
Here are ss of my email with their rep imgur.com/a/Ve52A
GrassCity.com Reviews
Placed the order about 3 months ago, did NOT RECIVED my Order.
this company costomer service is the worth i have seen, i will Never order from them again.
this Company Does Ripoff pepole, DO NOT ORDER FROM THIS COMPANY.
I was reshaeching led lights. came across the led lights that are the cutting edge bizzness because the amounts of deep and far red at there mix worked best. but then after ordering i was looking for an a-frame from company and noticed an led strip that came out in may. it said same thing. but the amounts were differant. i just wanted some reassurance that im not be played. then when i went back to community on Grasscity the Mods started calling me names and took down my post talking about it. when i reported the slandering slurs it was the mod that was doing it. so ntook a look around. the only peopl talking good about light company are the same ones that are blocking me. the company blocked my email and somehow shut me out my messenger. Is the UK in the EU. not sure. im not smart.
I ordered 3 glass pipes from Grasscity around July 1. When the package arrived (July 8), there was only 1 piece. I immediately contacted their customer support and explained the situation. Rep said that they will re-ship the missing piece which will be from a third party vendor. Fast forward another week, nothing arrived. On July 15, I emailed them and asked for a refund at this point. Their rep said that the missing pieces were shipped, therefore I couldn't get the refund until I return the package. On July 28, still, nothing showed up. I email them again for reshipment tracking. Rep said he would get it back to me within "24 hours" and reassure me that "they got this covered." August 3, still nothing, email them again today, but I don't think they have any intention to reship/refund for the missing merchandise
Here are ss of my email with their rep imgur.com/a/Ve52A