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GOTRAX


Country United States
State Texas
City Carrollton
Address 2201 Luna Rd
Phone 1-844-4GO-TRAX
Website https://gotrax.com/

GOTRAX Reviews

  • Jan 4, 2022

GOTRAX hoverkart is the item you add onto your gotrax hoverboards.we bought two for xmas for our grandchildren one we opened and it did not fit their product.they claim no returns because of covid.

They had no covid problem shipping it and UPS had no covid problem delivering and they had no covid trouble taking my money. Follow the science...........covid does not live on boxes. ...

  • Dec 26, 2021

I ordered an electric scooter for my son for Christmas Nov 18th . Obviously we all know Christmas is Dec 25th . It is Dec 27th I reached out to GOTRAX who responded they dont have a holiday return policy and it is 14 days from delivery to do a return or sorry for your loss ! I picked GOTRAX because I thought they were reputable and a leader in their industry . Im a single Mom who is supposed to just be out $ 330 ? I bought the warranty too for 2 yrs .

Who doesnt have a holiday return policy the 14 days should start after Christmas to be fair to hard working parents . I asked for a manager to call me and got no response and their phone lines are not open at this time . Yes they are not taking calls n they hang up , email only . I am hoping a senior manager sees this and does the right thing accordingly. We cant give our kids their Christmas present before Christmas ? I would like a refund please .

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