Signed up for discounted rate for first year, but got charged an additional surcharge each month for some obscure technical function I didn't want or need (they did remove it once I asked). Got charged $20 for the insurance certificate - twice!
Finally, when I was finally canceling the service, despite their cancellation guide and voice mail saying it would be instant, I was told it would take them 2 weeks to release the system at the central unless I paid them another $75 rush fee.
What a joke. I'll be monitoring my credit card statements to make sure they don't' also continue to bill me.
I signed up for the service in good faith and when I could not connect service,I was charge security depost.
Email reciept told me that upon return of equipment I would get a full refund.I returned equipment and then was told that i would be charged $25.00 restock fee
I was told that customers rewire phone lines all the time and there was no reason why I could not hook the converter up.
I was looking for an alarm monitoring service for our second home in CO, and found this company on the internet. I was pleased with the support group working with me to hook up my security system with their monitoring service. We were unable to get my equipment to communicate in the necessary manner for the service to work. I was told by the service person that I would not be billed for the service.
Several months later I noticed that I was being billed for a service that I never recieved. I called the company looking for a credit and to stop billing. They informed me that I could not get a credit because I had not cancelled the service I never had. They also told me to cancel online which gives them an addition 2 months worth of billing before they cancel the service.
This is clearly a scam operation looking to make money off consumers that sign agreements that may protect them and and their scam, but has no interest in doing what is right and taking care of customers.
GoToMyAlarm.com Reviews
Signed up for discounted rate for first year, but got charged an additional surcharge each month for some obscure technical function I didn't want or need (they did remove it once I asked). Got charged $20 for the insurance certificate - twice!
Finally, when I was finally canceling the service, despite their cancellation guide and voice mail saying it would be instant, I was told it would take them 2 weeks to release the system at the central unless I paid them another $75 rush fee.
What a joke. I'll be monitoring my credit card statements to make sure they don't' also continue to bill me.
I signed up for the service in good faith and when I could not connect service,I was charge security depost.
Email reciept told me that upon return of equipment I would get a full refund.I returned equipment and then was told that i would be charged $25.00 restock fee
I was told that customers rewire phone lines all the time and there was no reason why I could not hook the converter up.
Therefore I am being charged $25 restock fee
I was looking for an alarm monitoring service for our second home in CO, and found this company on the internet. I was pleased with the support group working with me to hook up my security system with their monitoring service. We were unable to get my equipment to communicate in the necessary manner for the service to work. I was told by the service person that I would not be billed for the service.
Several months later I noticed that I was being billed for a service that I never recieved. I called the company looking for a credit and to stop billing. They informed me that I could not get a credit because I had not cancelled the service I never had. They also told me to cancel online which gives them an addition 2 months worth of billing before they cancel the service.
This is clearly a scam operation looking to make money off consumers that sign agreements that may protect them and and their scam, but has no interest in doing what is right and taking care of customers.