Goodman Network Appliance repair services are horrible. They have made it so difficult to work with them. They contionously lie about repair times. They have been out to our house 3 times now and my LG refrigirator is still not operating. I called on November 7th 2019 and put the service request in.
They came out that following week. When they got to our home they let us know that they needed to order part and they would be back. (Gave no time frames at all!) They then came back on November 14th and did not have proper part. They need to special order it.
This was the third time they came out and wasted our time. We have been without a fridge for almost 3 weeks and when called for an update they informed me that the soonest they would be able to come out is November 25th..... This is unaccepctable.
The company did not offer any alternatives or offer something in the meantime as we are without a fridge. They are so careless and unproffesional. I asked to speak to supriviors and the rep hung up each time. If this is how the company wants to present itself then that is sad.
I never thought it would be this difficult to get a repair done when I paid for the warranty. There has been no communication and I feel that they are just keeping us in the dark. WE are the ones that have to follow-up, and continiously make sure things are actually being done.
No one has apologized once and they seem to think this is normal. I am going back and forth with LG and Goodmans and they are both sending me back to each other. This has been a nightmare. I hope not too many people will have to deal with this company. With service like this, it isnt a shock that they have such horrible reviews.
Goodman Networks Reviews
Goodman Network Appliance repair services are horrible. They have made it so difficult to work with them. They contionously lie about repair times. They have been out to our house 3 times now and my LG refrigirator is still not operating. I called on November 7th 2019 and put the service request in.
They came out that following week. When they got to our home they let us know that they needed to order part and they would be back. (Gave no time frames at all!) They then came back on November 14th and did not have proper part. They need to special order it.
This was the third time they came out and wasted our time. We have been without a fridge for almost 3 weeks and when called for an update they informed me that the soonest they would be able to come out is November 25th..... This is unaccepctable.
The company did not offer any alternatives or offer something in the meantime as we are without a fridge. They are so careless and unproffesional. I asked to speak to supriviors and the rep hung up each time. If this is how the company wants to present itself then that is sad.
I never thought it would be this difficult to get a repair done when I paid for the warranty. There has been no communication and I feel that they are just keeping us in the dark. WE are the ones that have to follow-up, and continiously make sure things are actually being done.
No one has apologized once and they seem to think this is normal. I am going back and forth with LG and Goodmans and they are both sending me back to each other. This has been a nightmare. I hope not too many people will have to deal with this company. With service like this, it isnt a shock that they have such horrible reviews.